Vodafone India Complaints & Reviews

Respected Sir / Mam ,

i want the details of my vodafone prepaid card (gujarat) cell no:[protected]. of the last two months i,e, from october till the date i.e. december...Plz send me the details on my e-mail i.d as soon as possible .Its a bit urgent ....

Hoping for a favourable reply.....

Thanking you ...

This is regarding my Vodaphone mobile bill payment for month of Nov' 09. I made the payments for both of my no# : [protected]/15 on 1st Dec' 09 at one of the Vodaphone stores at Mahipalpur Crossing, new Delhi through my Debit Card.

After that i kept getting calls from drifferent departments of vodaphone ( cust care/Collections) for non payments of the same. I informed them i have already made the payments and also provided them the Store address and the TID No# to track the same. I have the Ticket no# where i had loged the complaint to vodaphone cust care and also have the Payment charge slip as a proof.

Even after providing all this info, i still get calls from the colloections departments fr the non-payment of the bill.

Please help as how to proceed further.

Dear Sir,

On Dt. 5th December 2009 I have booked 3 post paid connections of Vodafone.

While booking these 3 connections I placed my 4 basic needs in front of Vodafone executive.

1. CUG without any extra monthly rental.

2. STD without any extra monthly rental.

3. Roaming without any extra monthly rental.

4. GPRS without any extra monthly rental.

After getting confirmation from them – Mansi (M – [protected]), Shekar or Satish (M – Not Available)

I have booked these 3 connections.

Mobile Number – [protected], [protected], [protected]

Out of my 4 needs 1st I tried for activation of GPRS to Mobile Number - [protected].

On Saturday Dt. 5th December 2009 I have shown my hand set to them & asked to do GPRS manual settings.

Also informed them, right now am using Rediffmail, Gmail, Yahoomail through my handset & the GPRS connection is set for pop3, imap for outlook in my handset.

Got feedback from them that, right now we are unable to do connection setting after the Vodafone card activation we will make settings. Because that time Cellone card was in my handset.

Mr. Pramod (M – [protected] Time: 17:17) helped me for that, but I know from him that the GPRS service is having monthly rental. It’s not FOC.

For getting 3 connections the executive done wrong commitment to me.

Regarding this issue I have lodeg complaint to Customer care.
I clearly informed them that,

Either
You provide me GPRS without any rental.
Or
Say sorry, we are unable to provide GPRS service in FOC, kindly close the connections.

All the matter was handled by - Rashmi Pandit, Vodafone Care

Now the connections are closed by Vodafone not by me.

Hope so you will take needful action over my complaint - Miss Commitment / Guide - GPRS Service & will revert me back.

Dear Sir

My company purchase new vodafone connection for me and my office staff ( [protected], [protected], [protected], [protected], [protected]). our relation with vodafone is very long since originaly vodafone was cellforce. we have no problem with you yet, but from last two month we are not happy with you, perticularly regarding my application for removing my numbers from CUG group.

i can explain what is problem,...

plzzzzz tell me my vodaphone no. [protected] call history of one month...plzzzz it's urgent plzzzzzzzzzzzzzzzzzzzz

sir,
i won the zoo zoo contest last week...i won a t-shirt..i also got a mail of them to send them my address where they will deliver the same...but after filling all the details, submit button is not working......means i cant send my personal information to vodafone....is that means the contest is fake??? whats wrong with them? r they fooling ppl? or its just a trick to get ppls attraction towards the services they hav????

Hi All,
I am continously receiving messages after every 10 secs on my vodafone number.
This is lowering my battery backup of my handset.Ihave continously keep my handset on the charging which i cannot afford to.
Sumtimes i get charged for this.
So kindly stop this worthless service won my muber.


Thanks & Regards,
Nishu Sourabh

dear
sir
my no is [protected]
this no not connected to casttumber care
plz solv this

I have been facing some problems with Vodafone for Past 6 months and the Series of problems is as Under:-

1) My bill payment got delayed for one month because i was in Kolkata and I am sorry to say i did not have hours to travel in kolkata and go to Vodafone Store.
i called up 111 to ask them how could i get it done and also you have a service of bill payment by callin 111 but because i was on roaming it wasnt Possible and that time your Website www.vodafone.in

Please Note: i had tried to get my bill payment done but I was unsuccessful in getting it done
and EVEN CALLED UP 111
when i gOt back i receive a call that please make your bill payment and i told them First Get my Waiver done and then i'll make the payment but the executive told me sorry it is not possible till you make the payment done.I DID THE PAYMENT.BUT THANKS TO VODAFONE WAIVER WAS NOT DONE

Later i did not pay the bill because i told 111 and the executive who called me that i will not pay my next bill till the waiver is done....and i did not pay my next bill and gave almost 100 calls to vodafone executive who promised me that waiver will be done BUT ITS VODAFONE.SO PROBLEMS ARE IMMINIENT

Days Passed by and here is the Second and THE MOST ALARMING INCIDENT and after this i would not advise anybody to use VODAFONE....

2) Since my vodfone number was not in service because i did not pay my bill i got another another call on My alternate number [protected] Asking me to pay the Vodafone bill.It was a female whose NUMBER IS [protected] and asked me to pay the bill as the REQUEST FOR MY WAIVER HAS BEEN DONE.well the total amount of waiver was Rs 200 ONLY
And i agreed to her SOMETHING WHICH I SHOULDNT HAVE DONE BUT SOMEHOW I DID...
She sent a person from collections to me and i handed a CHEQUE to the person and that collection person tells me that the Waiver of Rs 200 will be done soon...BUT THANKS TO VODAFONE WAIVER WAS NOT DONE

BECAUSE OF SERIES OF EVENTS ANOTHER PROBLEM POPPED OUT AGAIN...THANKS AGAIN TO VODAFONE

by the time i was told that waiver of RS 200 ONLY will be done my another bill was ready.I was asked to pay my previous Pending amount of Rs 500 but i PAID 600

My latest bill said outstanding amount of 900.including My previous unpaid bills

I paid Rs 600 by cheque.and amount of Rs 300 was PENDING.
200+Service tax had to be the waiver amount

and the total outstanding left was around 90

BUT THANKS TO VODAFONE WAIVER WAS NOT DONE AND MY OUTSTANDING REMAINED 300 SINCE I HAD THE IDEA THAT WAIVER WILL BE DONE THERE WAS NOT NEED TO PAY THE LATEST BILL AS OUTSTANDING OF RS 9O IS ACCEPTABLE BUT BECAUSE OF THE WAIVER NOT DONE IT WAS 300

AND ANOTHER LATE PAYMENT CHARGES WERE VISIBLE IN MY ACCOUNT JUST BECAUSE OF PROBLEMS FROM VODAFONE

WHAT THE HELL IS HAPPENING TO THIS COMPANY ITS MERE INSULT TO THE CUSTOMER

dear sir,
i have missed my recived calls since last 5 days. so pls send the details of recived calls through my e-mail address.(mobile no:[protected])
thank you

To,
CEO,
Innovative Incentives & Events Pvt. Ltd.
Chandigarh

sub: Regarding Redemption Gift Hamper & Redemption Code: 1853974

Dear Sir,
I had taken the new vodafone connection in the previous month. After i had paid the bill for the first month they had given the gift vocher along with code & i have send it to your company for redeem.Till date i had not received my gift. when i am going to get it? what is the current status?
You are requested to please let me know about the same.

With Regards
Anand Narayan Talla
[protected]

Dear sir,
i am very frusrated from vodafone company . i am using 3 vodafone corporate no.s[protected],[protected],[protected] from last 4years. my credit limit of my no.s are 4000. but now company discrease the credit limit to rs.900. my average bill is rs.800. sevral of time i call to customer care and go to vodafone store for increase the credit limit but till time there is no responce from the company side.
i pay to company rs.1500 every month.

vikram kaushal
ludhiana
punjab.
[protected]

Hi Iam rakesh kumar,I am very frustrated with the Kind of reply from Mr. Kailash Yadav,Branch incharge,Soham complex,gurudwara road,Jamnagar,Gujarat.Actually i was employee with tata-aig and i have to take vodafone cug plan for reimbursement account.so i have contacted aperson who is handling tata cug plan at surat.But he tell me that u are getting one card free with cug A450 plan,so i taken that card,but after three month i did not get my plan converted to cugA450 plan and my billing for second card([protected]) started.I refuse to pay because my real purpose to covert my plan not solved.They started sending me court notice.They already send me Prelitigation No:691.I talk to the person Kailash Yadav ,Branch Incharge but the response from his side was very bad.How can company like vodafone employee person like Kailash Yadav as a branch in-charge,who doesnt know how to behave with customer.My A/C NO is 1.22576893 and the number for which I am complaining is [protected].Please help me in this matter.

Rakesh kumar
Jamnagar
[protected]

This is regarding my payment of 500 rs made to vodafone to migrate my mobile no ([protected]) from pre paid to post paid,
as due to poor service of vodafone executive and customer service center people and wrong commitment, i have asked to cancel my request
but the charges to get activated this service i.e Rs 500, i have already paid to vodafone company,'now becoz i didn't avail this service,so kindly refund my money as soon as possible.

even i also want to update you my feedback on your service.

1- The day i made request,vodafone sales executive ranged me no of time in a same day to collect my documentation for the same,where in i have already been communicate to him that i am not having my residence proof,but he said he don't required any Address proof, In the late evening he took my application form.

2- At the time of filling application form, He asked me for my address then i said you write down my permanent address which is my father address but i don't stay there. he said kindly provide same address and he didn't ask for the proof.

3- when the CPV guy came for visit on my father address, he called me, then i confirmed him that this is my father house and i don't stay over.

4- after this i received a call from vodafone employee person (MR Alok Ranjan) Mobile - [protected] and asked me for the same, then he confirmed me that if i send him my present address Prof then he will activated my post paid connection, i did send him my address scan copy over his mail id, after this he stoped picking up my call,

5- even i visited vodafone care office at vikasmarg but they were also passing the balls and showing helpless on my issue.

6- even i am trying your nodal officer no mentioned [protected] but no one pick up pone.

After all this, I request to TATA Indicom and they served me in such a manner that in 2 hours i got my connection and service at my door.

Mobile No- [protected]
Provided New Sim No- [protected]
Dated - 9-11-09


i am trying to conatct vodafone since 3 weeks and i have not rcvd any revert. still i am using my prepiad connection

Thanks '
Regards:
Vikas tyagi
[protected]

I took a duplicate SIM card from Vodafone on 12 December 2009. This was done since i had put a block on the existing SIM after having had my mobile stolen.

Vodafone failed to activate the SIM card for 48 hours after committing a 2 hour deadline. They responded to my calls to their Customer Care department by asking me to call again or wait for an additional hour. On 12th Vodafone committed that they will resolve the issue by...

Dear Sirs,

This is Prakash Srinivasan, working for WNS Global Services, Perungudi, Chennai writing to you a complaint against VODAFONE. I have purchased a Blackberry from Vodafone bearing following details:-

Model: 8310
Date of Purchase:25-Oct-2009
Cheque #: 508971, Axis Bank, Adyar
Amount: Rs. 9,990/-
Mobile Number:[protected]
Blackberry plan: Rs. 299/-

Actual problem:- I had regular issues with the battery not getting charged even if it is charged for hours. It showed indication for charging but never charged. Checking a message would bring down the battery charge by 50%

This was reported on the 20th day from date of purchase to Ramaswamy, Vodafone coordinator allocated for our Organization. I got a commitment from Ram that there would not be any issues replacing the phone. Since I did not hear from him for the next 1 week, I had complaint it on the 29th day (still within warranty) demanding for a replacement. 2 days later, I was asked to submit a complaint to VODAFONE email address by which the replacement warranty was over.

As per warranty conditions, replacement should have been made.immediately after the problem was reported as I as a Customer paying Rs. 9990 did not want a faulty set to be given as there are a lot of sentiments attached to this.

I have handed over my blackberry to Mr. Ravindran as advised by VODAFONE staff to Ram on 24th November – NO acknowledgement from anyone so far on the replacement till 30th.

Last communication I received was on 7th Dec stating that they are looking at the issue and would get back once they receive information - Still waiting for a proper communication.

I want a replacement - a brand new blackberry to be dispatched to my house with all the accessories clearly listed.

People involved :-

a) Ramaswamy - Sales Executive
b) Ravindran - Collection agent - Mobile collected from my office without acknowlegement letter
b) Anirudh - Relationship Manager - Corporate, Vodafone Essar South Limited
c) Prabhu Joshua
d) Vikas Soundararajan

Now, I receive a bill from them asking to pay them the monthly charges for Rs. 500 odd. The only good thing that has happened when asked for my bill payment, Vikas was ready to waive that off as the phone is lying with Vodafone and I am not responsible!

I have been cheated, disrespected all through. I have gone through a big turmoil of calling many people many times unnecessarily spending a wholesum from my pocket. I urge for JUSTICE.

Note: I am trying to copy this to vodafone customer care for any answers as a written complaint

Thanking you

Yours sincerely
Prakash Srinivasan

bad network coverage in kanpur city, UP. customers are affected . some of the customers are doctors, landing some patients life into trouble.pls take action or should we change are provider

i have purchased the sim of vodafone prepaid the no. is [protected] fifteen days back the sim was activated , the required documents were submitted. But the sim is deactivated and the outgoing calls facility is not working this has caused harrasment and mental tension to me, apart from financial losses.

Hi,

This is in regards with the mobile BILL which i have recieved for my Prepaid MO. NO. [protected] for Rs.1500/- From Vodafone.As per my knowladge there is no policy to sending bills for any prepaid no. So just needed your revert on the same.

Hello,

I just activated a prepaid Vodafone SIMin Kolkata. The promotional rate was supposed to 50p/min for Local and STD calls. Instead I was being charged at some absurd rate of Rs. 2/min. When I tried to call Customer Service to determine the issue, they said they could not verify my number was activated and wen I tried to request more details the CSR started avoiding my questions to make is an increasingly frustrating experience. FInally they cut me off when I frankly I started letting my anger show in my speech.

I then went back to the reseller and he determined that the issue was a Server Failure on Vodafone's part. My line was then activated with a promo request and additional funds. He told me that I would need to wait 3 hours for the promo to take effect. Another absolutely ridiculous delay. I then called Customer Service again and tried to establish that the right rate would be applied after the 3 hour time frame. The CSR then claimed he was not obliged to inform me what my rate was. "Amra aapnakey boltey baadho naa" and that I should know what my rate was. I told him I knew that, but I was being charged at Rs 2, so I wanted to confirm after paying the extra money to get the promo rate, I would be charged fairly. He then started getting uppity, so I started getting more angry asking them if this is what they meant by "Happy to help". He then just cut me of..... set of rude and uncouth ignoramuses. I am getting a new pre-paid after I finish the balance on this card. They are not getting any more money out of me for this kind of customer service,

Regards
Dibyendu