Vodafone India Complaints & Reviews

Dear All;
Good Day,
I’d like to receive a direct & urgent feedback, regarding the delay of the issuance of my credit card from Barclays Egypt, as I’d been promised to receive my credit card within 7 working days, from applying the application on 10/12/2009, & after calling Barclays Egypt call center for more than 4 times, & talked to a different representatives & supervisors, I got many different & sarcastic feed backs from the supervisors themselves, & finally no one knows the reason of the delay nor know the status of my credit card.

So I need a quick & efficient feedback regarding my complaint.



Regards
Nesreen El-Ashry
Vodafone Egypt

We keep getting these unsolicited messages on screen in the form of quizzes and tips.
If you press the OK button, you get charged for it so you have to press the "Back" or the "Cut" button.
We have two vodafone post paid cell connections and we are registered on the "Do Not Disturb Registry of india".

These unsolicited messages which appear on the screen cause the following probles:
1) They are unsolicited;
2) If you press "OK" by mistake you get charged for it;
3) You have to press "Back" or "Cut" so that you do not get charged for it;
4) The phone light becomes on when the message comes thereby consuming lot of energy and phone needs to be charged again and again;
5) These messages come throughtout the day and night.
6) I have old parents for whom getting rid of these quizes and tips becomes difficult and if they innocently press the "OK" button we get charged for it;

Vodafone is a nuisance.

Dear Sir/Ma'am,
My name is Vikash Saini and I am (unfortunately) one of the customer of vodafone.I am using my number [protected](postpaid)-corporate connection since last one year.My vodafone bill always comes more than one thousand rupees(you can check the records).I pay my bill accordingly. Yesterday i.e on Monday 21st December'09, I tried to change my caller tune.And as usual I do,I visited the vodafone site and selected the song,when I changed it,the song was different from what i had selected.As usual I called vodafone customer care for the complain,and I was told that you have selected a wrong code which is absolutely wrong as I told the customer care executive to confirm because I was damn sure I had selected the right code, and as a proof I had that massage in my sent item in my mobile.The customer care executive put me on hold for atleast 15 minutes and then the phone was cut(I asked him to let me talk to his superiors).Getting such a response was shocking but still holding my nerves I again called vodafone care...the person on the other side was more harsh than the previous one,he told that it was my fault and there is no possiblity of any remedy..and before i could say anything he had his last words(or the last laugh)...to me"THANKYOU FOR CALLING VODAFONE"....SLAM..!!! he hanged the phone...I called again to vodafone care(because for now it was not about spending Rs30/- for caller tune...as it is not even a considerable amount for me atleast.).next a girl picks up the phone and I asked her the procedure of copying a caller tune from any number...she told me to press star and 9 togather to copy it...one of my friend whose mobile number is[protected](airtel)...was having the same caller tune what i was searching...i did the same as said to me by the lady...and then the song changed again and it was not that song my friend has in his caller tune....(you can check by dialling this number mentioned)..I again called customer care for this complain and the person sitting on the other side was on his full swing to prove me wrong..when I asked him to check the caller tune by dialling the airtel number..he was like its not our job to do this....when I asked him to give his employee code..he was like..they don't give this to customers...and again hanged the phone on my face...
I just want to know that is this the way that you people handle customers...even I am into service sector...I always see a dog in your advertisement...with a board on his neck"HAPPY TO HELP"..but I never thought that the dog bites also...!!My friend were out of their breath..laughing the way I was fooled by your customer care department..I know I will be charged thats not a big deal...but customer satisfaction is also there....and I feel that you are having a bunch of illiterate people who are representing Vodafone.... nothing is going to happen..even this mail that I am marking is just because my friends asked me to do...!! well you people don't worry I will be paying my bill....because for you people,. money is the only thing that you care about....!!!!

Thankyou


Vikash Saini
HCL
SEC-58
Noida

Hello,
I have registered for do not call service with Vodafone in sep 2008.I am pretty happy with the service and the service they provide to the cmr..Despite registering for the DNC service I get marketting calls from the banks ( Especially from HDFC bank) regarding personal loans and credit cards which have stopped now.I did contact the contact center in the 3rd week of Nov and was told that some one from a higher department will contact me.No has contacted me till date and I am still receving calls from the people from whom I dont wish to recieve calls...
Vodafone is doing nothing to get the issue resolved.Can I get some info on how this can be taken forward....Can TRAI help?....


Kiran Nair

Sir,
I bought my vodafone 125 gsm mobile on[protected] from citi mobile ,
modeltown,rewari ,haryana.But from[protected] onwards it is not allowing outgoing calls, allowing only incoming calls.Whenever i attempt a call it shows a message-"SERVICE NOT SUBSCRIBED". the IMEI number given on my phone is--"[protected]".
When i followed the procedure for finding whether the IMEI no. is correct or not by sending message IMEI [protected] to 53232, then the reply that comes is -"MESSAGE RETRIES OVER".
I am really worried over this , please help me....

yours truely,
nitin yadav

i wldnt wanna mention my num,i am on a cug plan frm vodafone,whr i pay rs 1.30/min of std call,i am trying to change my plan since mnths,they ask me to go to store,thts crazy,their advisors r rude,managers r mad,no netwrk has this high rates,they r not changin my plan b coz they r theives,u call them nd chk wth them,they say all stores r open,in mumbai u spend hours,money on rickshaw to reach thr nd find tht d store is closed,u call thm again to gt a managr ur on hold over for 9 mins,advisor name pradeep verma comes back only to shout at u nd manager of no help,in big cities like mumbai all is closed on monday or thursday b coz pple do evry other chores on sunday,heree vodafone stores r closd on sundays,give wrng info,was of time nd money,they r thieves in disguise

Below was last email, i had sent after a 5 years of long relationship with "Orange" now it is vodafone, as Vodafone associate me with a vodafone number which i dont know they said you had started this number in 2007(Friend and family scheme) and not paid the bill, But the irony is i was never in friend and family scheme.
They harassed me and barred my incoming outgoing without investigating on the issue later they said you are associated with that number but bill has been paid.
GOD KNOWS WHAT THEY WANTED TO SAY!!!

Result: Switched to new serivice provider.Never go for vodafone i came to know after 5 years!!!



XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄
Hello Vodafone,

Thank you so much for the kind of response, whereas I have decided to disconnect the connection immediately.

As the information provided by you is vague and completely irrelevant.

Here is the snapshot:

1. 3rd December 2009, my Vodafone services were disconnected without any prior notice to the customer.

2. 4th of December 2009 I have visited Kharghar Vodafone center asking the reason of this disconnection, I have been told that I have not paid the bill of Vodafone no. ([protected]) that is the reason we have disconnected your services. This was really disgusting and was baseless to associate some unknown no. with me, as I have never taken any friend and family number. Also I have never received any bill or any intimation/verification of this number ([protected]). Question here is how can you associate somebody’s number with me.

3. 5th of December as I was not heard anything from Vodafone I have sent an email to Vodafonecare.[protected]@vodafone.com and explained the whole scenario.

4. Again Not received any response from Vodafone, On 8th of December I personally called to the Nodal officer of Vodafone (Mumbai) and explained the whole story I haven told we will send you the reply very soon.

5. On 9th of December finally I got the reply from Vodafone stating that you have not paid your outstanding i.e. (Rs.3500) against the number ([protected]). Also Vodafone explicitly mentioned that there is no amount due on Vodafone no. [protected].

6. On 10th December I called again the Nodal officer and they were completely unexplainable to the situation and stood helpless. Also they asked me to pay the outstanding of Rs. 3500; also there was no comment on the no.[protected].

It is more than a week now and I am still without Vodafone services, it not only hampered my official work but also severly hindered by personal things.

At last I am attaching the previous month bills (i.e. of Aug2009 and Sept2009) where it is clearly mentioned that there is no outstanding or previous dues and also the amount I have paid.

Herby I declare the formal disconnection of this number and also the relationship which I had with the Vodafone since 5 long years.

I am in a process of putting this complaint to (TRAI) telecom Regulatory Authority of India.
And also the same has been submitted to consumer court dated: 11December 2009

Note: Please avoid calling on my reference no.[protected] as the person is not interested to entertain you anymore.



Frustrated from yours services:
Prateek Saxena
RH8 Kailash Sector 16
NaviMumbai
Maharashtra




--- On Wed, 9/12/09, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>
Subject: [protected]_Prateek Saxena-Urgent
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Date: Wednesday, 9 December, 2009, 9:05 PM


Dear Mr. Saxena,

Thank you for your email dated 05/12/09, regarding services for Vodafone mobile number [protected].

We tried contacting you on alternate Vodafone mobile number [protected], however were unable to speak with you.

We would like to inform you that the relationship number for Vodafone mobile number [protected] was changed from 1.7103905 to 1.7103905, as your tariff plan was changed from Talk All @ 1 to New Value 199 on 05/09/09.

Mr. Saxena, there is an amount due of Rs. 3583.89 featuring on the old relationship number 1.7103905. The details are as below:





Bill Date

Bill amount

Outstanding amount


18/08/09

2056.69

1953.58


18/09/09

1630.31

1630.31


Total

3687

3583.89

We request you to make the payment on old relationship number, so we can restore mobile services for you.

You can make payment via cash / cheque / credit card at any Vodafone store. Attached with this email is a file containing addresses of Vodafone stores in Mumbai (the Vodafone store .pdf).

If the payment is made via cash, the services will be restored within 2 hours. We request you to fax the payment receipt to the number 66661200, so we can do the needful for you.

Mr. Saxena, please allow three working days for payment made via cheque.

We confirm that the above mentioned amount due is not towards Vodafone mobile number [protected].

We regret any inconvenience caused to you.

In case you need any further assistance, do call or email us. We’ll do our best help you.

Happy to help,

Trupti Bhanushali
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website
: www.vodafone.in

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.




-----Original Message-----
From: prateek [mailto:[protected]@yahoo.com]
Sent: Saturday, December 05, 2009 7:22 PM
To: Corporate Assist ; Vodafonecare Mum
Subject: [protected]_Prateek Saxena-Urgent

Hello,

My outgoing calls have been barred since 2nd of December 2009, I had contacted the Vodafone centre (Kharghar) and i have been told that your number has been barred because you have not paid the bill.

According to Vodafone representative I have not paid the bill of Vodafone no.(i.e.) [protected].Now the irony is I have no idea whose number is this, how and when this number was activated also I have never received any physical bill/message for this number in my past 5 years with Vodafone.

Also I have been told that this number was activated in November 2007 under friend and family plan, I believe i was never under friend and family plan.

At last I would like take to your attention towards this serious issue as i was using this number since 5 long years and barred outgoing actually affects my personal as well as my functional life.

Kindly look into this case immediately also please feel free to call or revert in case of any question, In case if I have not heard anything from you in a stipulated time of three days, then I am sure I have to look for legal consultancy.

Details:
DOB: 18121982
Name: Prateek Saxena
email: Prateek.[protected]@siemens.com
V.Number:[protected]
Address: Row House 8. Ground floor, Kailash CHS
Sector-16, Koperkhairne Navi Mumbai


Thanks,
Prateek Saxena
Date: 5 December 2009

Respected Sir / Mam ,

i want the details of my vodafone prepaid card (gujarat) cell no:[protected]. of the last two months i,e, from october till the date i.e. december...Plz send me the details on my e-mail i.d as soon as possible .Its a bit urgent ....

Hoping for a favourable reply.....

Thanking you ...

This is regarding my Vodaphone mobile bill payment for month of Nov' 09. I made the payments for both of my no# : [protected]/15 on 1st Dec' 09 at one of the Vodaphone stores at Mahipalpur Crossing, new Delhi through my Debit Card.

After that i kept getting calls from drifferent departments of vodaphone ( cust care/Collections) for non payments of the same. I informed them i have already made the payments and also provided them the Store address and the TID No# to track the same. I have the Ticket no# where i had loged the complaint to vodaphone cust care and also have the Payment charge slip as a proof.

Even after providing all this info, i still get calls from the colloections departments fr the non-payment of the bill.

Please help as how to proceed further.

Dear Sir,

On Dt. 5th December 2009 I have booked 3 post paid connections of Vodafone.

While booking these 3 connections I placed my 4 basic needs in front of Vodafone executive.

1. CUG without any extra monthly rental.

2. STD without any extra monthly rental.

3. Roaming without any extra monthly rental.

4. GPRS without any extra monthly rental.

After getting confirmation from them – Mansi (M – [protected]), Shekar or Satish (M – Not Available)

I have booked these 3 connections.

Mobile Number – [protected], [protected], [protected]

Out of my 4 needs 1st I tried for activation of GPRS to Mobile Number - [protected].

On Saturday Dt. 5th December 2009 I have shown my hand set to them & asked to do GPRS manual settings.

Also informed them, right now am using Rediffmail, Gmail, Yahoomail through my handset & the GPRS connection is set for pop3, imap for outlook in my handset.

Got feedback from them that, right now we are unable to do connection setting after the Vodafone card activation we will make settings. Because that time Cellone card was in my handset.

Mr. Pramod (M – [protected] Time: 17:17) helped me for that, but I know from him that the GPRS service is having monthly rental. It’s not FOC.

For getting 3 connections the executive done wrong commitment to me.

Regarding this issue I have lodeg complaint to Customer care.
I clearly informed them that,

Either
You provide me GPRS without any rental.
Or
Say sorry, we are unable to provide GPRS service in FOC, kindly close the connections.

All the matter was handled by - Rashmi Pandit, Vodafone Care

Now the connections are closed by Vodafone not by me.

Hope so you will take needful action over my complaint - Miss Commitment / Guide - GPRS Service & will revert me back.

Dear Sir

My company purchase new vodafone connection for me and my office staff ( [protected], [protected], [protected], [protected], [protected]). our relation with vodafone is very long since originaly vodafone was cellforce. we have no problem with you yet, but from last two month we are not happy with you, perticularly regarding my application for removing my numbers from CUG group.

i can explain what is problem,...

plzzzzz tell me my vodaphone no. [protected] call history of one month...plzzzz it's urgent plzzzzzzzzzzzzzzzzzzzz

sir,
i won the zoo zoo contest last week...i won a t-shirt..i also got a mail of them to send them my address where they will deliver the same...but after filling all the details, submit button is not working......means i cant send my personal information to vodafone....is that means the contest is fake??? whats wrong with them? r they fooling ppl? or its just a trick to get ppls attraction towards the services they hav????

Hi All,
I am continously receiving messages after every 10 secs on my vodafone number.
This is lowering my battery backup of my handset.Ihave continously keep my handset on the charging which i cannot afford to.
Sumtimes i get charged for this.
So kindly stop this worthless service won my muber.


Thanks & Regards,
Nishu Sourabh

dear
sir
my no is [protected]
this no not connected to casttumber care
plz solv this

I have been facing some problems with Vodafone for Past 6 months and the Series of problems is as Under:-

1) My bill payment got delayed for one month because i was in Kolkata and I am sorry to say i did not have hours to travel in kolkata and go to Vodafone Store.
i called up 111 to ask them how could i get it done and also you have a service of bill payment by callin 111 but because i was on roaming it wasnt Possible and that time your Website www.vodafone.in

Please Note: i had tried to get my bill payment done but I was unsuccessful in getting it done
and EVEN CALLED UP 111
when i gOt back i receive a call that please make your bill payment and i told them First Get my Waiver done and then i'll make the payment but the executive told me sorry it is not possible till you make the payment done.I DID THE PAYMENT.BUT THANKS TO VODAFONE WAIVER WAS NOT DONE

Later i did not pay the bill because i told 111 and the executive who called me that i will not pay my next bill till the waiver is done....and i did not pay my next bill and gave almost 100 calls to vodafone executive who promised me that waiver will be done BUT ITS VODAFONE.SO PROBLEMS ARE IMMINIENT

Days Passed by and here is the Second and THE MOST ALARMING INCIDENT and after this i would not advise anybody to use VODAFONE....

2) Since my vodfone number was not in service because i did not pay my bill i got another another call on My alternate number [protected] Asking me to pay the Vodafone bill.It was a female whose NUMBER IS [protected] and asked me to pay the bill as the REQUEST FOR MY WAIVER HAS BEEN DONE.well the total amount of waiver was Rs 200 ONLY
And i agreed to her SOMETHING WHICH I SHOULDNT HAVE DONE BUT SOMEHOW I DID...
She sent a person from collections to me and i handed a CHEQUE to the person and that collection person tells me that the Waiver of Rs 200 will be done soon...BUT THANKS TO VODAFONE WAIVER WAS NOT DONE

BECAUSE OF SERIES OF EVENTS ANOTHER PROBLEM POPPED OUT AGAIN...THANKS AGAIN TO VODAFONE

by the time i was told that waiver of RS 200 ONLY will be done my another bill was ready.I was asked to pay my previous Pending amount of Rs 500 but i PAID 600

My latest bill said outstanding amount of 900.including My previous unpaid bills

I paid Rs 600 by cheque.and amount of Rs 300 was PENDING.
200+Service tax had to be the waiver amount

and the total outstanding left was around 90

BUT THANKS TO VODAFONE WAIVER WAS NOT DONE AND MY OUTSTANDING REMAINED 300 SINCE I HAD THE IDEA THAT WAIVER WILL BE DONE THERE WAS NOT NEED TO PAY THE LATEST BILL AS OUTSTANDING OF RS 9O IS ACCEPTABLE BUT BECAUSE OF THE WAIVER NOT DONE IT WAS 300

AND ANOTHER LATE PAYMENT CHARGES WERE VISIBLE IN MY ACCOUNT JUST BECAUSE OF PROBLEMS FROM VODAFONE

WHAT THE HELL IS HAPPENING TO THIS COMPANY ITS MERE INSULT TO THE CUSTOMER

dear sir,
i have missed my recived calls since last 5 days. so pls send the details of recived calls through my e-mail address.(mobile no:[protected])
thank you

To,
CEO,
Innovative Incentives & Events Pvt. Ltd.
Chandigarh

sub: Regarding Redemption Gift Hamper & Redemption Code: 1853974

Dear Sir,
I had taken the new vodafone connection in the previous month. After i had paid the bill for the first month they had given the gift vocher along with code & i have send it to your company for redeem.Till date i had not received my gift. when i am going to get it? what is the current status?
You are requested to please let me know about the same.

With Regards
Anand Narayan Talla
[protected]

Dear sir,
i am very frusrated from vodafone company . i am using 3 vodafone corporate no.s[protected],[protected],[protected] from last 4years. my credit limit of my no.s are 4000. but now company discrease the credit limit to rs.900. my average bill is rs.800. sevral of time i call to customer care and go to vodafone store for increase the credit limit but till time there is no responce from the company side.
i pay to company rs.1500 every month.

vikram kaushal
ludhiana
punjab.
[protected]

Hi Iam rakesh kumar,I am very frustrated with the Kind of reply from Mr. Kailash Yadav,Branch incharge,Soham complex,gurudwara road,Jamnagar,Gujarat.Actually i was employee with tata-aig and i have to take vodafone cug plan for reimbursement account.so i have contacted aperson who is handling tata cug plan at surat.But he tell me that u are getting one card free with cug A450 plan,so i taken that card,but after three month i did not get my plan converted to cugA450 plan and my billing for second card([protected]) started.I refuse to pay because my real purpose to covert my plan not solved.They started sending me court notice.They already send me Prelitigation No:691.I talk to the person Kailash Yadav ,Branch Incharge but the response from his side was very bad.How can company like vodafone employee person like Kailash Yadav as a branch in-charge,who doesnt know how to behave with customer.My A/C NO is 1.22576893 and the number for which I am complaining is [protected].Please help me in this matter.

Rakesh kumar
Jamnagar
[protected]