TO WHOM IT MAY CONCERN
Re: Protest and Complaint against the forceful deduction of amount by Vodafone from customer's account.
Respected Sir,
I Write this mail to Protest and Complaint against the forceful deduction of amount by Vodafone from my account/from mobile no. [protected]. Sir I write this mail with the hope to get justice against the fraud/ mental taurture Vodafone did with me. Here below I am sending you the deatil in different process how I was toutured by Vodafone and how my amount was deducted forcefuly by vodafone and on complaint for the forcefull deduction how I was made responsible for this illegal deduction.
Sir, before providing you the detail I request you to go through every step of written below and than plz. give the justice:
Sir, the story starts from the day when on[protected], I (SANJAY GUPTA) was issued a prepaid mobile GSM connection no. [protected] from Vodafone from Rudrapur (Uttranchal) on my request.
First Episode[protected]
How The Fraud Strats from Vodafone:
Sir, the 1st step of fraud of vodafone starts when I recieves a message on my mobile handset from VODAFONE on 11:56:05 AM on[protected] stating that: Hello! Miss Call Information Service aap ke number par 24 ghanto mai activate kar di jai gi. Call Information Service ka Rent Rs..30/month. Sender: Vodafone, Message centre: [protected].
Sir, the 1st step of fraud of vodafone takes the shape of fraud when I again recieves a message on my mobile handset from 56789 on 12:00:34 PM on[protected]Means just after approx. 4 min. of 1st message) stating that: Your subscription to MCI has been activates. Thank You! Sender: 56789, Message centre: [protected].
How I was made responsible of the above frauds and How mentally I was tortured:
Sir after this single sided working of the Vodafone ( Activation of Miss Call Alert service without my request/consent) , I immediately protested very strongly at the help line desk of vodafone at toll free no. 111 by questionning them how without my request/consent the different services are applied on my connection ? I shocked very heavily When I got the return response of the officers in which they made us responsible for the activation of the above service by saying that this service always actives only on the request of client and further they told me that since I had asked/requsted for this service only than it is activated. Sir, I was tortured menatlly that time when in return I asked the officers to provide the proof through which source the Miss Call alert service was requested by me. In response of this, instead of providding me the proof, the officers ordered me very rudely not to talk any more in this matter as they said that they are helpless in this matter and further suggested me (if I am not intrested in this service) to sent a message at 144 by writting CAN MCI , the service will be deactivated and than and there after this suggestion they disconnected the phone. ( This way I was not mentally tortured but was also insulted). Still Sir without going in any litigation I simply kept myself cool and forwarded a message for the deactivation of this service at 144 by writting : CAN MCI.
In return of my sent message to 144, on 19:46:00 PM on[protected] I recieved a message in response of my sent message on my mobile handset from 144 stating that: We have recieved your request and the service will be deactivated with in a maximum period of 5hrs Sender: 144, Message centre: [protected].
Sir on 19:59:05 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Information Service aap ke number par band karne ki request hame prapt ho gi hai. Yeh suvidha 24 ghanto mai band kar di jai gi. Sender: Vodafone, Message centre: [protected].
Sir on 22:45:52 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Alert suvidha aap ke number par band kar di gai hai. Sender: Vodafone, Message centre: [protected].
Sir,this way the mental tourture was started at 11:56:05 AM and with hard effort it was ended on 22:45:52 PM. Sir I took all these things as human mistake and forgot everything by the last message at 22;45:52PM on[protected].
Second Episode[protected]
How finally company gets success in there cheap targets of deduction the amount forcefuly:
Sir, this time I am giving you the deatil of second phase of fraud company tried, but could not get success.
Sir story does not ends here, I was shocked when this message attacked me again and again and lastly they imposed me this service by hook and crook and they deducted the rent of the same from my account.( After my great protest) Please go in further details given below of messages and activities what Vodafone did with me:
Sir on 20:52:10 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Information Service aap ke number par 24 ghanto mai activate kar di jai gi. Miss Call Information Service ka Rent Rs..30/month. Sender: Vodafone, Message centre: [protected].
Sir on 21:05:12 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! We are happy to activate MCI Alerts.The service is now active on your Vodafone. To deactivate Sms CAN MCI to 144. Sender: Vodafone, Message centre: [protected].
Sir after checking this message I just simply forwarded my request for deactivation of this service at 144, I did not feel better to call at customer care centre as there behaviour last time was very cheap and was unbearable, so instead of going in verbal talk I felt it better to send message at 144 , so i did by writting CAN MCI.
In return of my sent message to 144, on 21:06:56 PM on[protected] I recieved a message in response of my sent message on my mobile handset from 144 stating that: We have recieved your request and the service will be deactivated with in a maximum period of 5hrs Sender: 144, Message centre: [protected].
Sir on 21:07:04 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Information Service aap ke number par band karne ki request hame prapt ho gi hai. Yeh suvidha 24 ghanto mai band kar di jai gi. Sender: Vodafone, Message centre: [protected].
Sir on 21:15:21 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Alert suvidha aap ke number par band kar di gai hai. Sender: Vodafone, Message centre: [protected].
Sir,this way the second process of mental tourture was started on[protected] at 20:52:10 PM and with hard effort it was ended on 21:15:21 PM. Sir 2nd time the repetation of this episod disturbed me a lot. Still I never wanted to go in litigation so this time also I kept my self cool.
Third and Final Episode[protected]
How finally company gets success in there cheap targets of deduction the amount forcefuly:
Sir highly disappointing to say that all the limits were crossed on 18:11:2009 when I was on roamming to Delhi, the same process was started again, and it crossed the limit when I was not hitted financially only but also mentally as well as humanity wise also. Please go into the deatil given below and do the justice:
Sir, on[protected] I was on roamming area after 22:00 PM. From that time I never recieved or made any call from this no. neither any SMS was recieved or sent through this no. till 23:30 PM on[protected].
Sir height of fraud took place when I got the balance reminder on[protected] at around 23:00 PM where I found that RS. 30.00 has been deducted from my account. To get the reason for the deduction of amount I called up at the customer care service in Delhi where I got the reason that your Miss call Alert service has been activated and the balance in deducted against that service only. There I protested against this fraud than I was simply asked that no help can be provided in this matter from Delhi office, If any sort of help is required I was given the no. to call [protected].
Sir, Immediate after I cheked my message box where I found that on 21:08 PM on[protected] I recieved a message on my mobile handset from 56789 stating that: Your subscription to MCI has been activated.Thank you. Sender: 56789.
Sir at 21:13 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! We are happy to activate MCI Alerts.The service is now active on your Vodafone. To deactivate Sms CAN MCI to 144. Sender: Vodafone.
Sir Immediately I passed a message for deactivation of the service at 144 by writting CAN MCI, there in return at 21:42 PM on[protected] I recieved a message on my mobile handset from 144 stating that:In return of my sent message to 144, on 21:06:56 PM on[protected] I recieved a message in response of my sent message on my mobile handset from 144 stating that: We have recieved your request and the service will be deactivated with in a maximum period of 5hrs Sender: 144.
Sir now the conflict starts here, as soon as I passed the SMS at 144 an amount of RS 3.45 was deducted as SMS charges. To get the detail of all these non sense deduction I made a STD call from DELHI from phone no. [protected] to Customer care centre at [protected] as was told by Delhi customer care centre in night hrs. around 12'O clock and requested them to refund my deducted amount back. Sir on that STD call the response of the customer care was again very rude and I was asked simply that nothing can be done in this matter and no money will be refund moreover they blammed me that the service is activated on your request and they asked me that I was lying that I have not requested for the activation of the service. Sir to hear all these I was very disappointed so without going in litigation with them I just simply asked them to tell me the way for making complaint against them in TRAI or any reliable concerned arbitrage cell, on the persual of that track they flatly asked me that there decision is final and there is no way of making there complaint. Further this time also when I asked them to provide me the proof from which source the request for the Miss Call alert service was demanded from my side, no proper response/proof was given to me, and I was asked to hold the line and after a long hold on STD the line was automatically disconnected. Since it was an STD call that too from some buddys another no. I kept quite and waitted till I come back to my home town.
Sir on[protected] I was back in my Home town and from here again tried to talk at customer care centre at toll free no. 111 where I talked to Mr. Amrish Bharmdutt/ senior officer but there tone was also same as it was before. With that discussion I concluded that in no way company wants to relize the reality only they were adament on the fact that It is always a customers request on which they activate the service and when the proofs are demanded for the mode of request no genuine response is provided. Moreover they even dont want to tell the way for making there complaint. I felt just like a jungle Raj company wants to deal with there customer.
Sir, than from my own efforts I got the way of making the complaint and of getting the justice.In order to that I am mailling this total episode to you with hope that I will get the justice.
Proofs which proves the cheatting of company.
Sir herewith I am high lighting some points which proves the cheatting of company.
1.(a) Sir as company says that the Miss Call Alert service can only be activated on request of customer. In my case if we talk about the episode of[protected], I was in delhi which can be confirmed from companys datas. In case being in Delhi If I permitted the company to activate the Miss call altert service on there promotional calls, why my Incomming call charges to attend the promotional calls are not deducted,
1.(b) and in case if I forwarded the request th. SMS to activate my Miss Call Alert service why the SMS charges are not deducted. Now if the company says that for the promotional call and for such request th. SMS no charges are charged than why the Chrage of RS. 3.45 was deducted from my account when I passed the SMS on 144 for the deactivation of Miss Call Alert on[protected].
2. Sir, If I would have requested for the activation of Miss Call Alert service , so there is no such a fool which will ask for the deactivation of the same service for which already the monthly charge has been deducted.
Sir all these facts proves that Company is exploitting the customers by taking the advantage of misguding them/customer dont have the time to fight for such a small amount of Rs 30.00/etc and therefore company is taking the benefit if this liberty.
CLAIM
1. Refund of my Principal money RS.30.00 deducted as Miss Call Alert service monthly rent.
2. Refund of my money Rs 3.45 deducted on part of SMS charges th. which I requested to deactivate Miss Call Alert Service.
3. Pay the amount of STD call which I made from [protected] to [protected] in order to protest the fraud against me.
4. Compunsation for torturing me menatlly.
5. Compunsation for breech of trust.
6. Penality against the company which highness feel justify so that company do not do all these with somebody else.
Sir Please do the favourable , I shall be highly obliged .
Thanking You.
Yours Faithfuly
Sanjay Gupta
Mobile no.: [protected]
Aug 14, 2020
Complaint marked as Resolved 
we are neither receiving any calls, nor able to call anyone , unless we try it for 20 -3 0 times
its really digusting.. due to this we are missing many important and emergency calls, and sometime later we get message from that we have missed calls at so and so time
This problem is not just at the particular area, but also in most parts of Hyderabad..
hence i request the officials to kindly take an immediate action