Vodafone India Complaints & Reviews

I had activated sms pack in my vodafone mobile around one year back. According to this every local sms costs 2paise with a monthly rental of 49 rupees. This 49 rupees would be cut from my balance every month. If had balance less than 49, my account balance goes to negative. (For example if i had a balance of 20 rupees, my account balance will be reduced to -29 rupees. Even if my balance is -10 rupees for any reason, it will be reduced to -59 rupees after deducting the monthly rental). This was how the rental used to be deducted.
ON dec 7th i recharged my phone for Rs100. The next day my balance is 25paise. I spoke with vodafone customer care. He says as per as per the sms pack, 49 rupees had to be deducted on dec 5th. But my balance was less than 49 so it has not been done and the sms pack is deactivated. Every sms is charged Re1 and that is where i have lost currency. But as per the plan i have been using from around a year, 49 has to be cut even if my balance is already in negative and local sms charge remains 2paise unless i deactivate the sms pack. When i told this to the customer care executive, he refuses to accept it. When i told him i have been using the same plan from a year, he says it has been changed from this month. If the account balance is less than 49, sms pack gets deactivated. If the plan is actually changed, i should get a notice about that because i am already using it. At least i should get a notice that sms pack has been deactivated. But i did not get any. i am also extremely unhappy about the rude tone the customer care executive spoke in.
I kindly request u to take required action about this.
thanking you

im having vodafone corporate coneection, in month of oct on 16th and 17th they charged my all SMS and Calls, hence mine 1000 local calss ad 1000 SMS was free as per corporate plan,
vodafone customer care people saying on black day (national holidays and festival like holi diwali )they use to charged all calls and sms,however from start when i given this product to till date i never got any written letter/SMS/ or verbly information abt this by the company, If still balck days exsit for the company diwali was on 17th not on 16th but they charged all. customer care people (saurav sondhi)saying this is normal and vodafone havnt any solution,
i tried 3 times at vodafone store lajpt nagar, but they try to stuck customer 2 hours for a token no. always my token was 4-5 no. then running token no. but they don have any solution for me what to do kindly suggest

Hi Team,

I am one of the customer of Vodafone India which is a Telecom Service provider
I think it has one of the worst network, worst call plans etc

Now my complaint is without any intimation they have changed by Existing Tariff Plan to my astonishment few days back

Please close the following account:

Phone Number: [protected]
Relationship no. 4.4211.00.00.100233
Mr. RAAVI SRIDHAR

Thanks
RS

Dear In-charge,
Coimbatore area
Vodafone
INDIA.

I Narendran.R, since I was using the prepaid Vodafone SIM (# [protected]) (up to 04/12/2009), I have missed my mobile with the SIM, and I don’t want to continue the same number, so kindly deactivate the sim to avoid the illegal use.
NOTE: I am not responsible for any cyber crime made through the SIM (after 04/12/2009).
I have tried to contact the customer care around 30 to 40 times but no response, I tried from other net work I got the call, but they disconnected (irresponsibly) before the proper information.
I went to the C.C office of Vodafone, they asked me to buy the new SIM with the same Number but I don’t want to continue. If any other procedure to deactivate the sim please let me know.

Dear friends/customer, if you know any procedure to deactivate the missed sim (with out buy), please let me know it help in future to all, thanks for the reply.

Thanks…

To
HR Department
A-5, sec5, noida

Subject: Complain against trainer Pinki Aanand.
Dear Madum
With due respect I would like to say that I sandeep nayak is a student of pinki aanand batch, she is'nt coperate with me, when I asked many confusion query while training.she did'nt answer to me, she always avoid to me and shows that a like a angry lady.
So I request to u please transfer to me in another batch.I will very gratefull to you If consider my request.
Thank you

It seems Big companies have forgotten their social responsibility. the same holds true for the new ad of vodafone. it is very well known fact that zoozos have managed to catch attention of all age groups. but the segment that has major attraction towards zoozos is that of children. the childrens imitate and even try to speak and act like zoozos which i / we all have experienced.

now just imagine how a child may tend to behave when he sees a zoozos going to hang himself with the rope already around the neck. and to make the matter worse he glides on the rope which children cannot differentiate.

my daughter is 3 years old and i was shocked to see that she got the glimpse of the ad and before i could turn tv off. she already had seen it full.

please vodafone.... dont compel small childrens towards unintended suicides...

Hi
i have been using Vodophone for many months now. And my family members too use the same service.But the Vodophone just stes some default CALLER TUNES and make money out of it. We end up paying rental charges for caller tunes though we have never used the service. When contacted the cutomer care(should i call so) worst response and he is really really HARSH. Being harsh to a lady itself is wrong and these people are not ready to accept the complaints.
I am planing to change to other service provider. AIRCEL though weak signal atleast do not cheat people this way.
hence am changing all my family members number to AIRCEL.
I advice you to think twice before taking vodophone network provider.
VERY VERY WORST CUTOMER SERVICE.
I am ready to complaint to any superior authority for the rude behaviour. But am not sure how to approach.plz help

as i visited to vodafone store for convert my number postpaid to prepaid but the representative of vodafone they are saying that you have to pay 1500 for convert number in prepaid plzzz help me out ..coz this is wrong whenever i want i can convert number in prepaid

Dear Sir/Madam,

I am the owner of a pre-paid account of Vodafone and my cell number is [protected]. I reside in Kolkata, West Bengal. I am using this number for the last one year.

On Nov 26, 2009 I had recharged my account with Rs.63 in order to avail the 1 paisa per second call charges (Transaction Id: KO[protected]). On Dec 02, 2009 I had received an SMS informing: "Your validity expires in 3days. Recharge with Rs.47 get LIFELONG VALIDITY. Use any Vodafone Bonus Card to reduce call rates. Recharge Now!" I had finally recharged my account on Dec 05, 2009 by paying Rs.47. However, to my utter surprise I found that calls made thereafter from my mobile number to another Vodafone number charged me at Rs.0.49 paise/min. Which indicated that my earlier Vodafone Bonus Card recharge of Rs.63 became inactive.

Immediately, I had called the Vodafone help desk and reported the incident. The initial representitive tried to convince me by saying that in order to avail the 1paise/sec call charges, I have to recharge again by paying Rs.63. On my insistance to speak to the higher authority of Vodafone, he had transferred the call to one Mr. Soumya who again did the same thing. However, he had added a new idea which was to credit my account balance with Rs.63 talk value and asked me to recharge with Rs.63 on top of that in order to enjoy the 1paisa/sec facility. All I wanted was an explanation from him regarding deactivation of my earlier recharge of Rs. 63 within a span of 9 days without any prior intimation. To my utter dismay, Mr. Soumya said: "it is not possible" and it was also suggested by the Vodafone agent that I should have checked this with the Vodafone people before validating my account.

I am an employee of Wipro Ltd and I own another Vodafone post paid corporate account for about 5 years. The experience that I had today (Dec 05, 2009) with the pre-paid account clearly implies that Vodafone is "robbing" it's customers with their attractive and confusing plans. It is not a question of spending Rs.63 but it is a great concern for all such pre-paid cosumers of Vodafone like me to unnecessarily spend Rs.63 within a short span of time just because they had renewed their account with a lifetime validity of Rs.47.

I am highly dissatisfied with the service and policy of Vodafone and would sincerely lookforward to a favourable, remarkable and immediate action from your end which also needs to be highlighted before the public for their benefit so that these cellular operators think twice in future before playing with their policies.

You may contact me at: rajkumar.[protected]@gmail.com

With best regards,
Raj Kumar Mukherji.

RESPECTED SIR MYSELF RAHUL CHAWLA SON OF MR. NARAYAN DASS CHAWLA. I AM USING VODAFONE CONNECTION HAVING NO [protected]. LAST MONTH I DONT RECEIVED MY E BILL .I AM USING E-BILL SERVICE OF VODAFONE THEREFORE I DONT SUPPOSE TO RECIVE THE HARD COPY . I HAVE SEND THREE REQUEST TO THE CUSTOMER CARE BUT TILL THEN I DONT RECEIVED MY BILL PLEASE SEE THE MATTER
REGARDS
RAHUL CHAWLA

I want to unsubscribe vodafone music station. But when i sms them to unsubscribe they reply me the keyword is not correct.

TO WHOM IT MAY CONCERN

Re: Protest and Complaint against the forceful deduction of amount by Vodafone from customer's account.

Respected Sir,

I Write this mail to Protest and Complaint against the forceful deduction of amount by Vodafone from my account/from mobile no. [protected]. Sir I write this mail with the hope to get justice against the fraud/ mental taurture Vodafone did with me. Here below I am sending you the deatil in different process how I was toutured by Vodafone and how my amount was deducted forcefuly by vodafone and on complaint for the forcefull deduction how I was made responsible for this illegal deduction.

Sir, before providing you the detail I request you to go through every step of written below and than plz. give the justice:

Sir, the story starts from the day when on[protected], I (SANJAY GUPTA) was issued a prepaid mobile GSM connection no. [protected] from Vodafone from Rudrapur (Uttranchal) on my request.

First Episode[protected]

How The Fraud Strats from Vodafone:

Sir, the 1st step of fraud of vodafone starts when I recieves a message on my mobile handset from VODAFONE on 11:56:05 AM on[protected] stating that: Hello! Miss Call Information Service aap ke number par 24 ghanto mai activate kar di jai gi. Call Information Service ka Rent Rs..30/month. Sender: Vodafone, Message centre: [protected].


Sir, the 1st step of fraud of vodafone takes the shape of fraud when I again recieves a message on my mobile handset from 56789 on 12:00:34 PM on[protected]Means just after approx. 4 min. of 1st message) stating that: Your subscription to MCI has been activates. Thank You! Sender: 56789, Message centre: [protected].

How I was made responsible of the above frauds and How mentally I was tortured:

Sir after this single sided working of the Vodafone ( Activation of Miss Call Alert service without my request/consent) , I immediately protested very strongly at the help line desk of vodafone at toll free no. 111 by questionning them how without my request/consent the different services are applied on my connection ? I shocked very heavily When I got the return response of the officers in which they made us responsible for the activation of the above service by saying that this service always actives only on the request of client and further they told me that since I had asked/requsted for this service only than it is activated. Sir, I was tortured menatlly that time when in return I asked the officers to provide the proof through which source the Miss Call alert service was requested by me. In response of this, instead of providding me the proof, the officers ordered me very rudely not to talk any more in this matter as they said that they are helpless in this matter and further suggested me (if I am not intrested in this service) to sent a message at 144 by writting CAN MCI , the service will be deactivated and than and there after this suggestion they disconnected the phone. ( This way I was not mentally tortured but was also insulted). Still Sir without going in any litigation I simply kept myself cool and forwarded a message for the deactivation of this service at 144 by writting : CAN MCI.

In return of my sent message to 144, on 19:46:00 PM on[protected] I recieved a message in response of my sent message on my mobile handset from 144 stating that: We have recieved your request and the service will be deactivated with in a maximum period of 5hrs Sender: 144, Message centre: [protected].

Sir on 19:59:05 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Information Service aap ke number par band karne ki request hame prapt ho gi hai. Yeh suvidha 24 ghanto mai band kar di jai gi. Sender: Vodafone, Message centre: [protected].


Sir on 22:45:52 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Alert suvidha aap ke number par band kar di gai hai. Sender: Vodafone, Message centre: [protected].

Sir,this way the mental tourture was started at 11:56:05 AM and with hard effort it was ended on 22:45:52 PM. Sir I took all these things as human mistake and forgot everything by the last message at 22;45:52PM on[protected].

Second Episode[protected]

How finally company gets success in there cheap targets of deduction the amount forcefuly:

Sir, this time I am giving you the deatil of second phase of fraud company tried, but could not get success.

Sir story does not ends here, I was shocked when this message attacked me again and again and lastly they imposed me this service by hook and crook and they deducted the rent of the same from my account.( After my great protest) Please go in further details given below of messages and activities what Vodafone did with me:

Sir on 20:52:10 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Information Service aap ke number par 24 ghanto mai activate kar di jai gi. Miss Call Information Service ka Rent Rs..30/month. Sender: Vodafone, Message centre: [protected].

Sir on 21:05:12 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! We are happy to activate MCI Alerts.The service is now active on your Vodafone. To deactivate Sms CAN MCI to 144. Sender: Vodafone, Message centre: [protected].

Sir after checking this message I just simply forwarded my request for deactivation of this service at 144, I did not feel better to call at customer care centre as there behaviour last time was very cheap and was unbearable, so instead of going in verbal talk I felt it better to send message at 144 , so i did by writting CAN MCI.

In return of my sent message to 144, on 21:06:56 PM on[protected] I recieved a message in response of my sent message on my mobile handset from 144 stating that: We have recieved your request and the service will be deactivated with in a maximum period of 5hrs Sender: 144, Message centre: [protected].

Sir on 21:07:04 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Information Service aap ke number par band karne ki request hame prapt ho gi hai. Yeh suvidha 24 ghanto mai band kar di jai gi. Sender: Vodafone, Message centre: [protected].

Sir on 21:15:21 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! Miss Call Alert suvidha aap ke number par band kar di gai hai. Sender: Vodafone, Message centre: [protected].

Sir,this way the second process of mental tourture was started on[protected] at 20:52:10 PM and with hard effort it was ended on 21:15:21 PM. Sir 2nd time the repetation of this episod disturbed me a lot. Still I never wanted to go in litigation so this time also I kept my self cool.

Third and Final Episode[protected]

How finally company gets success in there cheap targets of deduction the amount forcefuly:

Sir highly disappointing to say that all the limits were crossed on 18:11:2009 when I was on roamming to Delhi, the same process was started again, and it crossed the limit when I was not hitted financially only but also mentally as well as humanity wise also. Please go into the deatil given below and do the justice:

Sir, on[protected] I was on roamming area after 22:00 PM. From that time I never recieved or made any call from this no. neither any SMS was recieved or sent through this no. till 23:30 PM on[protected].

Sir height of fraud took place when I got the balance reminder on[protected] at around 23:00 PM where I found that RS. 30.00 has been deducted from my account. To get the reason for the deduction of amount I called up at the customer care service in Delhi where I got the reason that your Miss call Alert service has been activated and the balance in deducted against that service only. There I protested against this fraud than I was simply asked that no help can be provided in this matter from Delhi office, If any sort of help is required I was given the no. to call [protected].

Sir, Immediate after I cheked my message box where I found that on 21:08 PM on[protected] I recieved a message on my mobile handset from 56789 stating that: Your subscription to MCI has been activated.Thank you. Sender: 56789.

Sir at 21:13 PM on[protected] I again recieved a message on my mobile handset from VODAFONE stating that: Hello! We are happy to activate MCI Alerts.The service is now active on your Vodafone. To deactivate Sms CAN MCI to 144. Sender: Vodafone.

Sir Immediately I passed a message for deactivation of the service at 144 by writting CAN MCI, there in return at 21:42 PM on[protected] I recieved a message on my mobile handset from 144 stating that:In return of my sent message to 144, on 21:06:56 PM on[protected] I recieved a message in response of my sent message on my mobile handset from 144 stating that: We have recieved your request and the service will be deactivated with in a maximum period of 5hrs Sender: 144.

Sir now the conflict starts here, as soon as I passed the SMS at 144 an amount of RS 3.45 was deducted as SMS charges. To get the detail of all these non sense deduction I made a STD call from DELHI from phone no. [protected] to Customer care centre at [protected] as was told by Delhi customer care centre in night hrs. around 12'O clock and requested them to refund my deducted amount back. Sir on that STD call the response of the customer care was again very rude and I was asked simply that nothing can be done in this matter and no money will be refund moreover they blammed me that the service is activated on your request and they asked me that I was lying that I have not requested for the activation of the service. Sir to hear all these I was very disappointed so without going in litigation with them I just simply asked them to tell me the way for making complaint against them in TRAI or any reliable concerned arbitrage cell, on the persual of that track they flatly asked me that there decision is final and there is no way of making there complaint. Further this time also when I asked them to provide me the proof from which source the request for the Miss Call alert service was demanded from my side, no proper response/proof was given to me, and I was asked to hold the line and after a long hold on STD the line was automatically disconnected. Since it was an STD call that too from some buddys another no. I kept quite and waitted till I come back to my home town.

Sir on[protected] I was back in my Home town and from here again tried to talk at customer care centre at toll free no. 111 where I talked to Mr. Amrish Bharmdutt/ senior officer but there tone was also same as it was before. With that discussion I concluded that in no way company wants to relize the reality only they were adament on the fact that It is always a customers request on which they activate the service and when the proofs are demanded for the mode of request no genuine response is provided. Moreover they even dont want to tell the way for making there complaint. I felt just like a jungle Raj company wants to deal with there customer.

Sir, than from my own efforts I got the way of making the complaint and of getting the justice.In order to that I am mailling this total episode to you with hope that I will get the justice.

Proofs which proves the cheatting of company.

Sir herewith I am high lighting some points which proves the cheatting of company.

1.(a) Sir as company says that the Miss Call Alert service can only be activated on request of customer. In my case if we talk about the episode of[protected], I was in delhi which can be confirmed from companys datas. In case being in Delhi If I permitted the company to activate the Miss call altert service on there promotional calls, why my Incomming call charges to attend the promotional calls are not deducted,
1.(b) and in case if I forwarded the request th. SMS to activate my Miss Call Alert service why the SMS charges are not deducted. Now if the company says that for the promotional call and for such request th. SMS no charges are charged than why the Chrage of RS. 3.45 was deducted from my account when I passed the SMS on 144 for the deactivation of Miss Call Alert on[protected].

2. Sir, If I would have requested for the activation of Miss Call Alert service , so there is no such a fool which will ask for the deactivation of the same service for which already the monthly charge has been deducted.

Sir all these facts proves that Company is exploitting the customers by taking the advantage of misguding them/customer dont have the time to fight for such a small amount of Rs 30.00/etc and therefore company is taking the benefit if this liberty.



CLAIM

1. Refund of my Principal money RS.30.00 deducted as Miss Call Alert service monthly rent.
2. Refund of my money Rs 3.45 deducted on part of SMS charges th. which I requested to deactivate Miss Call Alert Service.
3. Pay the amount of STD call which I made from [protected] to [protected] in order to protest the fraud against me.
4. Compunsation for torturing me menatlly.
5. Compunsation for breech of trust.
6. Penality against the company which highness feel justify so that company do not do all these with somebody else.

Sir Please do the favourable , I shall be highly obliged .

Thanking You.

Yours Faithfuly

Sanjay Gupta
Mobile no.: [protected]

Hi i am ashish pandey.i am using vodafone postpaid number-[protected].Before two month i have Deactivate My my vodafone Callertune services on mobile no-[protected].Today[protected].after noon i recevied the SMS FROM VODAFONE.that your callertune services activate on your mobile.but i have not given any requist for callertune activation. i call to vodafone customer care. and i get the Service Requist No-1774802 from cutomer care exucative -Name- Scand.but he also says that its was useless.u can,t do any thing against this SR NO.....I TALK TO HIS BOSS NAME Saurav. but he was also saying same word.so pls suggestme what can i do.-

Dear sirmadam,
this is the first time i am expecting a help from this site as i have heard a lot about this site.2 yesterday i purchased vodafone recharge vouchers of rs. 19. from a local vodafone dealer from a near by shop.parkview confectioners, booth no. 2 ,sector-33D chandigarh.it is the only shop nearby where we can have our recharge done.I purchased 2 cards with a serial no.[protected] and[protected]. due to the his monopoly he charged me the card for rs. 20 giving me an excuse that the company has a shortage of these vouchers and he purchased it from some outside source.well it is not a matter of 2rs.he sells these cards for 20rs only to everybody.earning an unethical profit..It is about the ethics.can he charge anything more than the MRP. ???please tell me some solution so that this comes under consideration of vodafone and they take some strict action against that guy.i would be thankful to u i[censored] take some action or tell me some way out.
thank u .
Deepanshu

a) Tariff plan change other than what was requested.
I requested for tariff plan change from my existing TalK Large Plan to Talk Std 199.
But they changed it to Per second billing 299 plan.If I am complaining them , they are saying to send the mail again.I am having mail confirmation from nokia customer care that they will change my Tariff plan from Talk Large to Talk STD 199. But now they changed it to Per second billing.

b) Not able to de-activate SMS pack
As per Customer care executive to de-activate SMS30 pack , I have to send
CAN SMS30 message to 111 .I send it 10 times including 4 times after confirmation from Customer Care executive, but every time I am getting reply as Invalid key word.
Dont know what to do.

c) According to billing cycle , My bill should be generated by 2nd of every month, but after 2 days it is not yet generated.

MY VODAFONE CONNECTION NO.[protected] CHANGE IN OTHER COSTUMER WITHOUT ANY MESSAGE.

I am sick of the promotional messages that have plagued my cellphone...day in day out i continue to receive these irritating messages even though im on the DND list since ages....lodging a complaint with the vodafone customer service is NO GOOD cos their reps dont have the manners or the senstivity to handle an irate customer...i spoke with one rep demanding to speak to a supervisor and he refused outright...said i need to give him a reason only after which he would transfer to a supervisor...i was shouting at the tope of my voice at him but he just wudnt budge...so its obvious the supervisors are also involved in such kind of piss off the customer strategies otherwise no rep wud dare flatly turn down a customer...i am having this goddamn connection terminated and switching to another cellphone service provider...VODAFONE U SUCK !!!!!!

my self naveen kumar singh ,i am carrying the vodafone postpaid connection [protected].my october payment was Rs/2730.00 which i have already paid on 23/11/09.Rs2230.00 rs i paid at jmd regent sqare gurgaon & rest Rs500.00 ,i have paid on same date on vodafone ministore South city 1 gurgaon.Till 4-5 days my payment of 500 Rs. not updated & then stopped my outgoing. i made a complain to customercare regarding this as well sa i have given all the details of that payment.they have given a request no([protected]) & asured me that your problem will be rectify with in 02 hours, but again after two days 02/12/09 midnight they have stopped my incoming also.a spoke to customer care they replied that our sysstem is not working it will take 48 hrs.i am a hotelier , iahve lossed my revenue for the company as well as myself ,so i want that strict action to be taken & i want a compansation of minimum 02 lacks rupees . so in this way only they can understand the necessicity of communication & the loss what i beared.

VODAFONE

Dear Sir/Madam,

I'm Gurpreet Singh Add : RL-29, Ganga Ram Vatika, Tilak Nagar, New Dehi - 110018, I am using your number [protected], [protected], [protected] & ad-on numer new purchased from BIGTEL IT Solutions (P) Ltd., B-103, Okhla Industrial Area, Phase-I, New Delhi-110 020 Ph. 40523379, [protected] (Mr. Pawan : [protected] Team leader, Mr. Ravi : [protected] Executive) Dated[protected] Serial No. 29588 Amount security deposit Rs 250.00 Cash.

COMPLAINTS :

1. I have Number [protected] Plan 249 Bumper your executive told me this is the best plan with discount 350 mnts to all networks (mobile & landline)

2. Same commitment to my second number [protected] & [protected]

3. One of represntive of Naraina Outlet gave me information about a new plan 345 for [protected] in which 750 mnts free to all network (Mobile & Landline) & plan was change last month only.

4. For a new ad-on connection i got receipt from BIGTEL IT Solutions (P) Ltd., B-103, Okhla Industrial Area, Phase-I, New Delhi-110 020 Ph. 40523379, [protected] (Mr. Pawan : [protected] Team leader, Mr. Ravi : [protected] Executive) Dated[protected] Serial No. 29588 Amount security deposit Rs 250.00 Cash & the number mention on the receipt is not working & i have already logged the complaint number [protected]. their commitment was free 7000 seconds all network local & std (mobile & landline) Plan 199 Call one paisa.

My two number is one and half years old ([protected] & [protected])

Last two month my wife observe that discounted amount as per the commitment was less. I call to customer care tonight 00:15am 03-12-09. they have given me the correct information & transfer the call to floor manager (00.35am) but no solution my call put on hold from 00.44 am & call disconnected by you floor manager at 1:05am with any information.

So kindly let me know what kind of commitment i should expect from VODAFONE SERVICES


GURPREET SINGH

+[protected]