Vodafone India Complaints & Reviews

please note , i (ravi tejwani)renewed my plan on the 16th novemeber 09 at santacruz west - mr ashwin ,was the person who attened me at the vodafone store - santacruz west .
i was unhappy with the service and wanted a pre paid sim for better use but again he said this will be good a better scheme and adviced me to take this group plan.
i did take the 1 paisa per second plan and gave him written on paper . he accepted and said it will be working in the next 24 hr.i awaited for the bill but again nothing came , so i was paying in advance and keeping my phone active . Yesterday i spoke with 111 the toll free number and they did tell me as i am yet on the same plan .
i have been trusting vodafone for having effeciant staff but the behaviour in the santacruz west branch is f bothered. they feel they are there to kill time and drag one thing for day after day .
please look into the matter seriously as there were many people angry with the poor service.
its better we leave vodafone than all this - which i feel will not materialse .
when people dont work for the given pay they should be sacked ! why should one suffer for the cost of other's .

I have a pre-paid Vodafone connection No.[protected], obtained after duly furnishing evidence of residence, etc. On Dec 22, 2009 6.10 pm I received a call on the said mobile from mobile no. +[protected] from a lady calling herself Shikha of Vodafone and alleging, while addressing me as one Mr. Arora, that a huge payment of the bills on a/c of the aforesaid mobile no.[protected] has been outstanding. ,When I declared that I was not the Mr. Arora being addressed but A.Banerjee, formerly of the Indian Revenue Service,and a retired Chief Commissioner of Income-tax and, also that mine was a pre-paid facility and NOT a post-paid one and, further that, therefore, there was no question of any outstanding bills whatsoever, she had the audacity instead of asking me as to when the connection was obtained. I vehemently protested in a loud voice (I am 65 years old and it was my usual time for my daily evening evening meditation), she had the temerity of even telling me that there was no need for shouting. I had then to tell her that she could verify from the records about the identification furnished by me and the date of the connection given by the company and I was not interested to talk to her, but she insisted on alleging that the bills were pending. It was at this stage that I disconnected the call out of disgust.
I sent aletter (UNDER PROTEST & WITHOUT PREJUDICE) by e-mail to .M/s Vodafone, Delhi through vodafonecare.[protected]@vodafone.com on Dec 22, 2009 at 8:10 PM strongly resenting the misbehavior of its employee and the tone used while talking to me, without any reference or regard first to the records of the company itself and falsely alleging that I was a defaulter in respect of the alleged post-paid connection (purportedly once allotted to one Mr. Ajay Arora), and demanding unconditional apologies from the as well as the employee with the assurance that this windiscretion of character assacination by the company would not occur again in the future. I also warned the company that, considering my age and the mental agony and anguish caused by the unwarranted call and threat/allegation made by its employee, entitled to suitable compensation, and further that, I would be constrained otherwise to have this instance of making false allegations/insinuations against, and unwarranted harassment of, a senior citizen and a retired senior civil servant widely publicised to begin with.
The company's shameless misbehaviour only continued thereafter.
Thanks to the development of automated programmes installed by these companies in the name of consumer service, prompmptly at Dec 22, 2009 8:13 PM, a message appeared on my mailbox from [protected]@vodafone.com with the subject: Happy To Help: Objectionable allegation made by your Ms.Shikha from +[protected] at 6.10 pm on 22.12.2009, stating therein inter alia that, this was this was an automated response to my e-mail with the promise that "we will respond to you within 2 working days". Several days passed without any further and the promised response.
On Dec 26, 2009 at 6:45 PM, I sent a Reminder to vodafonecare.[protected]@vodafone.com informing them that I was still awaiting the minimum courtesy from the company in terms of a letter by way of its reply to my letter/e-mail dt.
Dec 22, 2009. Promptly again a similar automated mail came to me at 6:47 PM and I also replied by email [to [protected]@vodafone.com and vodafonecare.[protected]@vodafone.com] equally promptly writing as under:
"What is the use o[censored]nnecessarily sending these useless automated messages containing false promises as highlighted below, when you do not keep the promises and do not mean to keep the promises either? I did not get any response as promised in the previous automated messages within the self-committed 2 working days and, I am sure, you shall not keep the following promise as well, not only within the time-limit of 2 working days but NEVER at all.
"Now I think you will agree that I am rightfully entitled to go to the Press and Media both. It will be a very good story of human interest, being the true episode of deliberate and conscious falsehood".
I received again an Automated message as usual from vodafonecare.[protected]@vodafone.com at 7:16 PM, but the copy sent to [protected]@vodafone.com bounced back in a second with the comments inter alia that the "Delivery to the (said) recipient failed permanently" as it rejected the message.
And this useless exchange of mails (Automated, from the company's side, of course) cotinued for a few moments more and I gave up finally on
Dec 26, 2009 7:16 PM out of shame and disgust, mainly for my country's failure to check these companies from threatening and ansulting resident Indian citizens and tax-payers.
This is for information of all the users of this portal and the cocerned authoroties, in case they watch it though.
With best wishes for a Happy New Year to you and your users.

Sir,

I had five CUG connections in the name of my firm "Corporate Security Services" which later closed down due to recesion. CUG connections cancelled vide RFC No. 123726 on 2nd July 2009 at your Balmatta office, Mangalore. Security deposit has not been released yet. The cancelled CUG numbers are: [protected], [protected], [protected], [protected] & [protected]. Do the needful to return the security depsited amount immediately please.

Sunny
[protected]
sunnypanayelil2gmail.com

Sir,

I have lost my vodafone prepaid SIM card ([protected]) alongwith my Nokia 1202 handset and I sent a complaint cum requisition to cancel that lost SIM card to vodafonecare.[protected]@vodafone.com. And they replied me that it will take two days to consider my requisition. But even after five days I didn't get any consideration and I wrote again to them. Still they are asking me for two more working days. Please help me to cancel that lost connection in order to prevent the missuse of the same.


Thanking you,

Sajeev Krishnan.K

SIR ,
I want a adressed & name of person of mob no [protected]
because he call at my home landline no & taking about my family .
please sir send full adressed & name urgently .hope sir you will reply soon on my email id [protected]@gmail.com
thanks !

Hi

This is Saravanan from bangalore. I have been using vodafone prepaid
connection [protected] for the past 22 months and i am not happy with
the service that i get from Vodafone. i had a issue in making outgoing calls today (25th Dec) got a response that i dont have sufficent balance in my account. i called vodafone customer care more than thrice, i never
expected such a poor customer care service from Vodafone. I beleive
Vodafone is providing such a poor and pathetic service to his
customers. More two times i have been disconnected when i requested
for a supervisor on the call. Atlast i got connected to supervisor who
said that there is a issue from their end due to which account balance went into negative. She promised that my account balance will be reverted back to me.

But when i checked my account balance it was showing around 170 Rs which is incorrect which is supposed to be 340 Rs. Again when i called the customer care they said their tool is down and asked me to call after 30 Mins. When i called them again the customer executive guy said that they dont have any info about this number and he told me to contact Vodafone stores who can help on this.


I dont understand the reason behind that. I paid the amount to your company and expecting the service from that, But whatever issue occurs customers has to suffer from that. Really i am not happy with the service getting from Vodafone. Kindly look into my issue and revert my actual balance into my account


Expecting justice from your company

Regards

Saravanan Viswanathan

I have a postpaid connection from vodafone with national roaming. If the bill due date is 0n29th I get a call from the employee of the phone company asking to make the payment. As I travel frequently, I get the calls while roaming and they do not care when I mention this. They send a reminder message about 10 days before the due date and I have been always paying the bills on time. When complained about this to their customer care service, their officer had the guts to tell me that it is part of their policy. It is not possible to get in touch with any higher officials as their numbers are not listed. In desperation, I have decided to cancel this connection and get a refund of my deposit with them.

Regards

Bhaskar Nair

Hi, i have a Vodafone prepaid connection with no: [protected]. I was told by customercare people that while roaming incoing sms will be free and only harges when made andy out going or incomming call.
So i carried my mobile while roaming and did not made or recived any call during that period. But still the vodafone people reduced my balance. Again i have added some money to my prepaid balance, by next morning it has gone to negitinve balance. i have checked i have not dont any out going or incomming.
It happened thrice.

While in roaming we cannot talk to home network customer carepeople for free. and the roaming network people dont have our data to solve the problem.

After coming to home network the customer care people are not telling why they have reduced the balance with out making any calls or so.

This is too bad.

Dear Sir/Madam,

I have been using a Vodafone connection from last 14 months. Last month while i was going to Africa for my business work i had switched off my connection realizing that i do not have international roaming "Neither I Wanted One", so it was pointless carrying it alongwith. Day Before i.e. on 22.12.09 when i returned i switched on my phone and i noticed that there was a call barring on my phone resulting to which neither iam able to make outgoing calls nor there are any incoming calls or text messages. Thinking may be since i was away for a month, quite possible that no one would have realized to pay my monthly bill. When reached to the local vodafone shop in kanpur, uttar pradesh (home town), i was told that due to my bill reaching a limit of Rs. 10,000 approx. my connection has been discontinued. I was shocked to hear this because no one has used my number as it was locked in my custody.
Also i would like to bring it to your notice that my credit limit is only Rs. 6500 per month.
Issue No. 1: how come my bill has been raised to such an amount when my phone was not used at all.
Issue No. 2: when my credit limit is Rs. 6500, how can my bill reach upto Rs. 10,000, as it should get disconnected, no sooner it reaches the credit limit.

This is ridiculous. I had never thought that in a company of such International Name can be involved in such cheap and unaccepted ways of generating Revenue. I will under no circumstances will Pay this bill Because i have no where made these calls. I mean how can my bill reach upto such an unaccepted figure when for the whole month my phone has not been used and it was switched off.

I would still request you to kindly look up to this matter and would also suggest you to take it up as a priority matter.

Regards,

Angad Singh Bhatty

i am having more than 20 no in my family but still conference is not allotted
but there is no response from customer care

Hi,
I have a postpaid mobile A/c with Vodafone. This is corporate card I got when I was an employee of 3Global services pune. Now they said its compulsory to be on Ecs (ie. bill ammount gets deducted directly from bank a/c) because that is policy of 3G. Now for the first 2 bills the ECS was not active. When it became active for the month of Dec 2009,I had changed my job with Amdocs and i have a new bank A/C now, I did not have the time left to change my a/c details with Vodafone as it is supposed to be done3 days before the payment due date. My bill was Rs.437 due by the 20th dec 2009, so i deposited Rs.500 in bank a/c with kotak from which the money was going to be taken. I called vodafone on the 19th of Dec asking about the payment they said it will b taken on 20th dec 2009 and then again i called vodafone on the 21st dec 2009, they said that due to some reasons ecs is not going through , and they promised me that they wont charge me. I got a message from Kotak that my ECS got returned due to insufficient balance though i had balance on the 20th dec. Now today on 24th i came to know from kotak that vodafone took the payment on 17th 3 days before the payment due date. On calling Vodafone they said sorry for the wrong information given before but ECS is processed 3 days before payment due date..and now kotak charged me RS.220 for ECS bounce and Vodafone is charging me Rs.200 for ECS bounce.. So though its not my mistake i have to pay Rs.420 unecessarily due to sheer misguidance by vodafone.. This is completely unfair. Please advice what to do and what actions should i take. Thanks.

Hi.
I’d bought a blackberry 8900 handset from Vodafone. Now I want to be able to change the service provider as I’ll be traveling abroad for quiet some time and hence I’d be taking a local no. in that country.

I needed to know the MEP code to unlock the handset. For which i had put a request to the cusomter care of vodafone.

I have recieved reverts from the cusomter care stating that unlocking cannot be done.

Now when i've paid the full amount for the Handset then why am i being held captive to use vodafone service only. the cusomter care executive has very conviniently asked me use the same no. on international roaming, who will want to pay 10 time the higher cost for making out going calls and pay for incoming calls when the option is easily available to carry a different sim from MATRIX or UNICONNECT.

I've excalated the case to the Nodal officer but no revert so far.

I am intending to file a formal complaint and send legal notice on this.

Please suggest a way forward.

rgds,
Samar Ahmed

Dear Concerned,

Today I received an SMS from my mobile service provider Vodafone that "All SMS sent on Dec25,Dec31, & Jan1st will be charged as per tariff.Discounted & FreeSMS offers will nt be applicable on these festive days".

This is as a matter of fact cheating the customer since I have opted for this pack 3-4 months back.It is not for the purpose of sending messages on the above specified dates that I have opted for the schemes for which I pay Rs.79 every month whether I fully utilize the package offer or not month on month.
The company should have taken a strategy not to offer these packages starting December to ensure consumers do not opt for these packs solely for the purpose of sending SMS on the specified date.Otherwise this is like penalising existing customers

Request your intervention
My vodafone mobile number is [protected], Trivandrum
Warm Regards
Shibu Abdul Salam
Villa#8, Horizon Enclave, TC 10/816-2, Mannamoola, Peroorkkada P.O
Trivandrum-695005, Kerala

Dear All;
Good Day,
I’d like to receive a direct & urgent feedback, regarding the delay of the issuance of my credit card from Barclays Egypt, as I’d been promised to receive my credit card within 7 working days, from applying the application on 10/12/2009, & after calling Barclays Egypt call center for more than 4 times, & talked to a different representatives & supervisors, I got many different & sarcastic feed backs from the supervisors themselves, & finally no one knows the reason of the delay nor know the status of my credit card.

So I need a quick & efficient feedback regarding my complaint.



Regards
Nesreen El-Ashry
Vodafone Egypt

We keep getting these unsolicited messages on screen in the form of quizzes and tips.
If you press the OK button, you get charged for it so you have to press the "Back" or the "Cut" button.
We have two vodafone post paid cell connections and we are registered on the "Do Not Disturb Registry of india".

These unsolicited messages which appear on the screen cause the following probles:
1) They are unsolicited;
2) If you press "OK" by mistake you get charged for it;
3) You have to press "Back" or "Cut" so that you do not get charged for it;
4) The phone light becomes on when the message comes thereby consuming lot of energy and phone needs to be charged again and again;
5) These messages come throughtout the day and night.
6) I have old parents for whom getting rid of these quizes and tips becomes difficult and if they innocently press the "OK" button we get charged for it;

Vodafone is a nuisance.

Dear Sir/Ma'am,
My name is Vikash Saini and I am (unfortunately) one of the customer of vodafone.I am using my number [protected](postpaid)-corporate connection since last one year.My vodafone bill always comes more than one thousand rupees(you can check the records).I pay my bill accordingly. Yesterday i.e on Monday 21st December'09, I tried to change my caller tune.And as usual I do,I visited the vodafone site and selected the song,when I changed it,the song was different from what i had selected.As usual I called vodafone customer care for the complain,and I was told that you have selected a wrong code which is absolutely wrong as I told the customer care executive to confirm because I was damn sure I had selected the right code, and as a proof I had that massage in my sent item in my mobile.The customer care executive put me on hold for atleast 15 minutes and then the phone was cut(I asked him to let me talk to his superiors).Getting such a response was shocking but still holding my nerves I again called vodafone care...the person on the other side was more harsh than the previous one,he told that it was my fault and there is no possiblity of any remedy..and before i could say anything he had his last words(or the last laugh)...to me"THANKYOU FOR CALLING VODAFONE"....SLAM..!!! he hanged the phone...I called again to vodafone care(because for now it was not about spending Rs30/- for caller tune...as it is not even a considerable amount for me atleast.).next a girl picks up the phone and I asked her the procedure of copying a caller tune from any number...she told me to press star and 9 togather to copy it...one of my friend whose mobile number is[protected](airtel)...was having the same caller tune what i was searching...i did the same as said to me by the lady...and then the song changed again and it was not that song my friend has in his caller tune....(you can check by dialling this number mentioned)..I again called customer care for this complain and the person sitting on the other side was on his full swing to prove me wrong..when I asked him to check the caller tune by dialling the airtel number..he was like its not our job to do this....when I asked him to give his employee code..he was like..they don't give this to customers...and again hanged the phone on my face...
I just want to know that is this the way that you people handle customers...even I am into service sector...I always see a dog in your advertisement...with a board on his neck"HAPPY TO HELP"..but I never thought that the dog bites also...!!My friend were out of their breath..laughing the way I was fooled by your customer care department..I know I will be charged thats not a big deal...but customer satisfaction is also there....and I feel that you are having a bunch of illiterate people who are representing Vodafone.... nothing is going to happen..even this mail that I am marking is just because my friends asked me to do...!! well you people don't worry I will be paying my bill....because for you people,. money is the only thing that you care about....!!!!

Thankyou


Vikash Saini
HCL
SEC-58
Noida

Hello,
I have registered for do not call service with Vodafone in sep 2008.I am pretty happy with the service and the service they provide to the cmr..Despite registering for the DNC service I get marketting calls from the banks ( Especially from HDFC bank) regarding personal loans and credit cards which have stopped now.I did contact the contact center in the 3rd week of Nov and was told that some one from a higher department will contact me.No has contacted me till date and I am still receving calls from the people from whom I dont wish to recieve calls...
Vodafone is doing nothing to get the issue resolved.Can I get some info on how this can be taken forward....Can TRAI help?....


Kiran Nair

Sir,
I bought my vodafone 125 gsm mobile on[protected] from citi mobile ,
modeltown,rewari ,haryana.But from[protected] onwards it is not allowing outgoing calls, allowing only incoming calls.Whenever i attempt a call it shows a message-"SERVICE NOT SUBSCRIBED". the IMEI number given on my phone is--"[protected]".
When i followed the procedure for finding whether the IMEI no. is correct or not by sending message IMEI [protected] to 53232, then the reply that comes is -"MESSAGE RETRIES OVER".
I am really worried over this , please help me....

yours truely,
nitin yadav

i wldnt wanna mention my num,i am on a cug plan frm vodafone,whr i pay rs 1.30/min of std call,i am trying to change my plan since mnths,they ask me to go to store,thts crazy,their advisors r rude,managers r mad,no netwrk has this high rates,they r not changin my plan b coz they r theives,u call them nd chk wth them,they say all stores r open,in mumbai u spend hours,money on rickshaw to reach thr nd find tht d store is closed,u call thm again to gt a managr ur on hold over for 9 mins,advisor name pradeep verma comes back only to shout at u nd manager of no help,in big cities like mumbai all is closed on monday or thursday b coz pple do evry other chores on sunday,heree vodafone stores r closd on sundays,give wrng info,was of time nd money,they r thieves in disguise

Below was last email, i had sent after a 5 years of long relationship with "Orange" now it is vodafone, as Vodafone associate me with a vodafone number which i dont know they said you had started this number in 2007(Friend and family scheme) and not paid the bill, But the irony is i was never in friend and family scheme.
They harassed me and barred my incoming outgoing without investigating on the issue later they said you are associated with that number but bill has been paid.
GOD KNOWS WHAT THEY WANTED TO SAY!!!

Result: Switched to new serivice provider.Never go for vodafone i came to know after 5 years!!!



XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX...⇄
Hello Vodafone,

Thank you so much for the kind of response, whereas I have decided to disconnect the connection immediately.

As the information provided by you is vague and completely irrelevant.

Here is the snapshot:

1. 3rd December 2009, my Vodafone services were disconnected without any prior notice to the customer.

2. 4th of December 2009 I have visited Kharghar Vodafone center asking the reason of this disconnection, I have been told that I have not paid the bill of Vodafone no. ([protected]) that is the reason we have disconnected your services. This was really disgusting and was baseless to associate some unknown no. with me, as I have never taken any friend and family number. Also I have never received any bill or any intimation/verification of this number ([protected]). Question here is how can you associate somebody’s number with me.

3. 5th of December as I was not heard anything from Vodafone I have sent an email to Vodafonecare.[protected]@vodafone.com and explained the whole scenario.

4. Again Not received any response from Vodafone, On 8th of December I personally called to the Nodal officer of Vodafone (Mumbai) and explained the whole story I haven told we will send you the reply very soon.

5. On 9th of December finally I got the reply from Vodafone stating that you have not paid your outstanding i.e. (Rs.3500) against the number ([protected]). Also Vodafone explicitly mentioned that there is no amount due on Vodafone no. [protected].

6. On 10th December I called again the Nodal officer and they were completely unexplainable to the situation and stood helpless. Also they asked me to pay the outstanding of Rs. 3500; also there was no comment on the no.[protected].

It is more than a week now and I am still without Vodafone services, it not only hampered my official work but also severly hindered by personal things.

At last I am attaching the previous month bills (i.e. of Aug2009 and Sept2009) where it is clearly mentioned that there is no outstanding or previous dues and also the amount I have paid.

Herby I declare the formal disconnection of this number and also the relationship which I had with the Vodafone since 5 long years.

I am in a process of putting this complaint to (TRAI) telecom Regulatory Authority of India.
And also the same has been submitted to consumer court dated: 11December 2009

Note: Please avoid calling on my reference no.[protected] as the person is not interested to entertain you anymore.



Frustrated from yours services:
Prateek Saxena
RH8 Kailash Sector 16
NaviMumbai
Maharashtra




--- On Wed, 9/12/09, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com>
Subject: [protected]_Prateek Saxena-Urgent
To: "'[protected]@yahoo.com'" <[protected]@yahoo.com>
Date: Wednesday, 9 December, 2009, 9:05 PM


Dear Mr. Saxena,

Thank you for your email dated 05/12/09, regarding services for Vodafone mobile number [protected].

We tried contacting you on alternate Vodafone mobile number [protected], however were unable to speak with you.

We would like to inform you that the relationship number for Vodafone mobile number [protected] was changed from 1.7103905 to 1.7103905, as your tariff plan was changed from Talk All @ 1 to New Value 199 on 05/09/09.

Mr. Saxena, there is an amount due of Rs. 3583.89 featuring on the old relationship number 1.7103905. The details are as below:





Bill Date

Bill amount

Outstanding amount


18/08/09

2056.69

1953.58


18/09/09

1630.31

1630.31


Total

3687

3583.89

We request you to make the payment on old relationship number, so we can restore mobile services for you.

You can make payment via cash / cheque / credit card at any Vodafone store. Attached with this email is a file containing addresses of Vodafone stores in Mumbai (the Vodafone store .pdf).

If the payment is made via cash, the services will be restored within 2 hours. We request you to fax the payment receipt to the number 66661200, so we can do the needful for you.

Mr. Saxena, please allow three working days for payment made via cheque.

We confirm that the above mentioned amount due is not towards Vodafone mobile number [protected].

We regret any inconvenience caused to you.

In case you need any further assistance, do call or email us. We’ll do our best help you.

Happy to help,

Trupti Bhanushali
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website
: www.vodafone.in

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.




-----Original Message-----
From: prateek [mailto:[protected]@yahoo.com]
Sent: Saturday, December 05, 2009 7:22 PM
To: Corporate Assist ; Vodafonecare Mum
Subject: [protected]_Prateek Saxena-Urgent

Hello,

My outgoing calls have been barred since 2nd of December 2009, I had contacted the Vodafone centre (Kharghar) and i have been told that your number has been barred because you have not paid the bill.

According to Vodafone representative I have not paid the bill of Vodafone no.(i.e.) [protected].Now the irony is I have no idea whose number is this, how and when this number was activated also I have never received any physical bill/message for this number in my past 5 years with Vodafone.

Also I have been told that this number was activated in November 2007 under friend and family plan, I believe i was never under friend and family plan.

At last I would like take to your attention towards this serious issue as i was using this number since 5 long years and barred outgoing actually affects my personal as well as my functional life.

Kindly look into this case immediately also please feel free to call or revert in case of any question, In case if I have not heard anything from you in a stipulated time of three days, then I am sure I have to look for legal consultancy.

Details:
DOB: 18121982
Name: Prateek Saxena
email: Prateek.[protected]@siemens.com
V.Number:[protected]
Address: Row House 8. Ground floor, Kailash CHS
Sector-16, Koperkhairne Navi Mumbai


Thanks,
Prateek Saxena
Date: 5 December 2009