Vodafone India Complaints & Reviews

Hi,

I am using Vodafone Post-paid connection from almost 8 months. Bill pyment mode is either through online netbanking or credit card IVR Mode.

From last 2 months, I have using Credit Card mode through their IVR system. on both the occasions, I paid on the due date, however, the payment did not got processed. While, i tried calling their customer care..Did not get any help, and they always said that their system was down due to maintenance. Lastly, I had to pay again and they chage late payment fee Rs. 100. The same thing happened this month. Why it happens that their system is always down while customers try paying on the due date. Is Vodafone just trying to earn by charging late payment fee to its post-paid customers.

Today, I called-up their customer care after making second attempt to pay. This they said that that they have received the payment today and they will charge me late payment fee.

I am still hopeful that the law of the land is enforcebul and someone can nab these large scale service providers who seem to act like the monarchs.

I M HARJOT SINGH.I M VODAFONE USER. MOB. NO:[protected]. I WANT TO MIGRATE MY NO. FROM POSTPAID TO PREPAID. LAST FOUR TIME I HAVE BEEN VISITED AT VODAFONE STORE AMRITSAR. AND LAST ON 24-DEC-2009 I CALLED NODAL DESK VODAFONE FOR THIS MATTER. AFTER THAT VODAFONE EXECUTIVE TOLD ME UR NO. WILL BE MIGRATE WITHIN FIVE DAYS. BUT STILL NOTHING HAPPENED LIKE THAT. TODAY I DID VISIT AGAIN AT VODAFONE STORE. BUT VODAFONE EXECUTIVE MS. AMAN TOLD ME THAT SHE DID NOT RECEIVE ANY APPROVEL FOR CONVERT MY NO. FORM POSTPAID TO PREPAID. SHE SAID IT WILL TAKE MORE TIME TO MIGRATE. THEN I DID CALL TO VODAFONE NODAL DESK AND NOW THEY ARE SAYING IT WILL TAKE ONE MONTH TO MIGRTAE THE NUMBER

SIR, I M REALLY FED-UP FROM THIS TYPE OF SERVICE. AT LAST I M SENDING U MY REQUEST. SO PLZ MIGRATE MY NUMBER [protected] AS SOON AS POSSIBLE AND REVERT ME SOON.

I have been often asked by the Vodafon service over phone that whether i want to change the caller tune. though i reject any change, they will deduct Rs.15 as caller tune change charges. Even today they have smsed me that they have charges Rs.15/- for caller tune downloading. whether i hav e not downloaded any caller tune.

Also i receive unsolicited calls or rather pushed advt. calls on my mobile which is very irritating.

Hi,

This is Tarun Gupta, I am using two Vodafone numbers. I want to disconnect both numbers as i am reloacting to some other place. As per the process i send an Official email regarding this on Mon 12/21/2009 4:57 PM. And Today is 30th December. Till now this connection is active. I called so many times to customer care but every time, they told me that they will do soon.

Please do the needful.

The below is the email that i have sent:


________________________________________
From: Gupta, Tarun (IE10)
Sent: Monday, December 21, 2009 4:57 PM
To: 'corpcare.[protected]@vodafone.com'
Subject: Regarding Disconnection of Vodafone Numbers
Importance: High

Hi,

This is Tarun Gupta working in Honeywell, Bangalore.
Currently I am using the below mentioned two Vodafone numbers with Corp 175 (CUG) Plan:

1. [protected]
2. [protected]

I want to disconnect these two numbers as I am permanently going to US next week.

My Personal details regarding these numbers are as below:

Name: Tarun Gupta
Date of Birth: 3rd December 1983
Address: Honeywell Technology Solutions Lab Pvt Ltd,
151/1 Doraisanipalya,
Bannerghatta Road,
Bangalore- 560076
Email ID: tarun.[protected]@honeywell.com
Shaveta.[protected]@gmail.com


Please make this ASAP because from next week, I shall not be available and would not be responsible for any bill payments for next billing cycle (25th Dec 2009 onwards…).

Please let me know if you need any more information.

Thanks and Regards,
Tarun Gupta
Tarun.[protected]@honeywell.com

My Vodafone Mob No is [protected].On 20/12/09, I filled in Rs51/- for 40p/min(local) and 50p/min(STD/other Service Providers) Scheme.Even after recharging Rs 198( talk timeRs177.51) Re1/min is still being deducted for local calls and Rs 1.50/min for STD calls.
I have complained several times to 111-they said that I should be getting the 40p/min benefit- but it is not so yet.
If this is not sorted out in next 3 days, I shall take up the matter with Consumer Forum.

I have eleven mobile connections in the name of Shri Murlidhar B.Ed. College,Rajkot.There is a problem of network in my office at Shri Murlidhar B.Ed. College, Kanaknagar Main Road, Rajkot-3. I have to go out of my office to attend a call or conversation going on gets automatically disconnected which causes adverse and unfair impression on the listener.I have already lodged a complaint to the company vide e-mail dated 18-12-09 and requested them to set it right within a week's time. They have done nothing. All connections are post paid and are paid through ECS. The numbers are [protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ bill was unpaid on the day of lodging the complaint. I am put to much harrasment due to this problem. Some eight months back or so, such problem had arised and it was solved to some extent but it has started again.The Company has failed to maintain the services it promises publicly through electronic medias which seems misguiding and needs to be booked strongly. I should be paid financial make-good.

Sir,

I had placed a request with the Vodafone Customer care for cancelling my connection after a Vodafone executive calls me and clears my querries on tarrif. But the request was placed without a Vodafone executive calling me and my outgoing was barred. I went to the Vodafone store next day, 19thDec 2009 and the services were restored. I had also asked them to close the older request for cancelling the connection and issued me the request no. [protected]. They assured me that the services will not be interrupted. However on 19th Dec 2009 evening itself the outgoing was barred again. Since then they are barring my outgoing facility very often. It has happened atleast 6 times now. Each time I call the customer care or the nodal officer or the appealate or walk in to the vodafone store. Every time I ask them they attribute the outgoing getting barred to my older request of cancellation of the connection which I had asked them to close it as I wanted to continue with the services.

Please let me know what should I do.

please note , i (ravi tejwani)renewed my plan on the 16th novemeber 09 at santacruz west - mr ashwin ,was the person who attened me at the vodafone store - santacruz west .
i was unhappy with the service and wanted a pre paid sim for better use but again he said this will be good a better scheme and adviced me to take this group plan.
i did take the 1 paisa per second plan and gave him written on paper . he accepted and said it will be working in the next 24 hr.i awaited for the bill but again nothing came , so i was paying in advance and keeping my phone active . Yesterday i spoke with 111 the toll free number and they did tell me as i am yet on the same plan .
i have been trusting vodafone for having effeciant staff but the behaviour in the santacruz west branch is f bothered. they feel they are there to kill time and drag one thing for day after day .
please look into the matter seriously as there were many people angry with the poor service.
its better we leave vodafone than all this - which i feel will not materialse .
when people dont work for the given pay they should be sacked ! why should one suffer for the cost of other's .

I have a pre-paid Vodafone connection No.[protected], obtained after duly furnishing evidence of residence, etc. On Dec 22, 2009 6.10 pm I received a call on the said mobile from mobile no. +[protected] from a lady calling herself Shikha of Vodafone and alleging, while addressing me as one Mr. Arora, that a huge payment of the bills on a/c of the aforesaid mobile no.[protected] has been outstanding. ,When I declared that I was not the Mr. Arora being addressed but A.Banerjee, formerly of the Indian Revenue Service,and a retired Chief Commissioner of Income-tax and, also that mine was a pre-paid facility and NOT a post-paid one and, further that, therefore, there was no question of any outstanding bills whatsoever, she had the audacity instead of asking me as to when the connection was obtained. I vehemently protested in a loud voice (I am 65 years old and it was my usual time for my daily evening evening meditation), she had the temerity of even telling me that there was no need for shouting. I had then to tell her that she could verify from the records about the identification furnished by me and the date of the connection given by the company and I was not interested to talk to her, but she insisted on alleging that the bills were pending. It was at this stage that I disconnected the call out of disgust.
I sent aletter (UNDER PROTEST & WITHOUT PREJUDICE) by e-mail to .M/s Vodafone, Delhi through vodafonecare.[protected]@vodafone.com on Dec 22, 2009 at 8:10 PM strongly resenting the misbehavior of its employee and the tone used while talking to me, without any reference or regard first to the records of the company itself and falsely alleging that I was a defaulter in respect of the alleged post-paid connection (purportedly once allotted to one Mr. Ajay Arora), and demanding unconditional apologies from the as well as the employee with the assurance that this windiscretion of character assacination by the company would not occur again in the future. I also warned the company that, considering my age and the mental agony and anguish caused by the unwarranted call and threat/allegation made by its employee, entitled to suitable compensation, and further that, I would be constrained otherwise to have this instance of making false allegations/insinuations against, and unwarranted harassment of, a senior citizen and a retired senior civil servant widely publicised to begin with.
The company's shameless misbehaviour only continued thereafter.
Thanks to the development of automated programmes installed by these companies in the name of consumer service, prompmptly at Dec 22, 2009 8:13 PM, a message appeared on my mailbox from [protected]@vodafone.com with the subject: Happy To Help: Objectionable allegation made by your Ms.Shikha from +[protected] at 6.10 pm on 22.12.2009, stating therein inter alia that, this was this was an automated response to my e-mail with the promise that "we will respond to you within 2 working days". Several days passed without any further and the promised response.
On Dec 26, 2009 at 6:45 PM, I sent a Reminder to vodafonecare.[protected]@vodafone.com informing them that I was still awaiting the minimum courtesy from the company in terms of a letter by way of its reply to my letter/e-mail dt.
Dec 22, 2009. Promptly again a similar automated mail came to me at 6:47 PM and I also replied by email [to [protected]@vodafone.com and vodafonecare.[protected]@vodafone.com] equally promptly writing as under:
"What is the use o[censored]nnecessarily sending these useless automated messages containing false promises as highlighted below, when you do not keep the promises and do not mean to keep the promises either? I did not get any response as promised in the previous automated messages within the self-committed 2 working days and, I am sure, you shall not keep the following promise as well, not only within the time-limit of 2 working days but NEVER at all.
"Now I think you will agree that I am rightfully entitled to go to the Press and Media both. It will be a very good story of human interest, being the true episode of deliberate and conscious falsehood".
I received again an Automated message as usual from vodafonecare.[protected]@vodafone.com at 7:16 PM, but the copy sent to [protected]@vodafone.com bounced back in a second with the comments inter alia that the "Delivery to the (said) recipient failed permanently" as it rejected the message.
And this useless exchange of mails (Automated, from the company's side, of course) cotinued for a few moments more and I gave up finally on
Dec 26, 2009 7:16 PM out of shame and disgust, mainly for my country's failure to check these companies from threatening and ansulting resident Indian citizens and tax-payers.
This is for information of all the users of this portal and the cocerned authoroties, in case they watch it though.
With best wishes for a Happy New Year to you and your users.

Sir,

I had five CUG connections in the name of my firm "Corporate Security Services" which later closed down due to recesion. CUG connections cancelled vide RFC No. 123726 on 2nd July 2009 at your Balmatta office, Mangalore. Security deposit has not been released yet. The cancelled CUG numbers are: [protected], [protected], [protected], [protected] & [protected]. Do the needful to return the security depsited amount immediately please.

Sunny
[protected]
sunnypanayelil2gmail.com

Sir,

I have lost my vodafone prepaid SIM card ([protected]) alongwith my Nokia 1202 handset and I sent a complaint cum requisition to cancel that lost SIM card to vodafonecare.[protected]@vodafone.com. And they replied me that it will take two days to consider my requisition. But even after five days I didn't get any consideration and I wrote again to them. Still they are asking me for two more working days. Please help me to cancel that lost connection in order to prevent the missuse of the same.


Thanking you,

Sajeev Krishnan.K

SIR ,
I want a adressed & name of person of mob no [protected]
because he call at my home landline no & taking about my family .
please sir send full adressed & name urgently .hope sir you will reply soon on my email id [protected]@gmail.com
thanks !

Hi

This is Saravanan from bangalore. I have been using vodafone prepaid
connection [protected] for the past 22 months and i am not happy with
the service that i get from Vodafone. i had a issue in making outgoing calls today (25th Dec) got a response that i dont have sufficent balance in my account. i called vodafone customer care more than thrice, i never
expected such a poor customer care service from Vodafone. I beleive
Vodafone is providing such a poor and pathetic service to his
customers. More two times i have been disconnected when i requested
for a supervisor on the call. Atlast i got connected to supervisor who
said that there is a issue from their end due to which account balance went into negative. She promised that my account balance will be reverted back to me.

But when i checked my account balance it was showing around 170 Rs which is incorrect which is supposed to be 340 Rs. Again when i called the customer care they said their tool is down and asked me to call after 30 Mins. When i called them again the customer executive guy said that they dont have any info about this number and he told me to contact Vodafone stores who can help on this.


I dont understand the reason behind that. I paid the amount to your company and expecting the service from that, But whatever issue occurs customers has to suffer from that. Really i am not happy with the service getting from Vodafone. Kindly look into my issue and revert my actual balance into my account


Expecting justice from your company

Regards

Saravanan Viswanathan

I have a postpaid connection from vodafone with national roaming. If the bill due date is 0n29th I get a call from the employee of the phone company asking to make the payment. As I travel frequently, I get the calls while roaming and they do not care when I mention this. They send a reminder message about 10 days before the due date and I have been always paying the bills on time. When complained about this to their customer care service, their officer had the guts to tell me that it is part of their policy. It is not possible to get in touch with any higher officials as their numbers are not listed. In desperation, I have decided to cancel this connection and get a refund of my deposit with them.

Regards

Bhaskar Nair

Hi, i have a Vodafone prepaid connection with no: [protected]. I was told by customercare people that while roaming incoing sms will be free and only harges when made andy out going or incomming call.
So i carried my mobile while roaming and did not made or recived any call during that period. But still the vodafone people reduced my balance. Again i have added some money to my prepaid balance, by next morning it has gone to negitinve balance. i have checked i have not dont any out going or incomming.
It happened thrice.

While in roaming we cannot talk to home network customer carepeople for free. and the roaming network people dont have our data to solve the problem.

After coming to home network the customer care people are not telling why they have reduced the balance with out making any calls or so.

This is too bad.

Dear Sir/Madam,

I have been using a Vodafone connection from last 14 months. Last month while i was going to Africa for my business work i had switched off my connection realizing that i do not have international roaming "Neither I Wanted One", so it was pointless carrying it alongwith. Day Before i.e. on 22.12.09 when i returned i switched on my phone and i noticed that there was a call barring on my phone resulting to which neither iam able to make outgoing calls nor there are any incoming calls or text messages. Thinking may be since i was away for a month, quite possible that no one would have realized to pay my monthly bill. When reached to the local vodafone shop in kanpur, uttar pradesh (home town), i was told that due to my bill reaching a limit of Rs. 10,000 approx. my connection has been discontinued. I was shocked to hear this because no one has used my number as it was locked in my custody.
Also i would like to bring it to your notice that my credit limit is only Rs. 6500 per month.
Issue No. 1: how come my bill has been raised to such an amount when my phone was not used at all.
Issue No. 2: when my credit limit is Rs. 6500, how can my bill reach upto Rs. 10,000, as it should get disconnected, no sooner it reaches the credit limit.

This is ridiculous. I had never thought that in a company of such International Name can be involved in such cheap and unaccepted ways of generating Revenue. I will under no circumstances will Pay this bill Because i have no where made these calls. I mean how can my bill reach upto such an unaccepted figure when for the whole month my phone has not been used and it was switched off.

I would still request you to kindly look up to this matter and would also suggest you to take it up as a priority matter.

Regards,

Angad Singh Bhatty

i am having more than 20 no in my family but still conference is not allotted
but there is no response from customer care

Hi,
I have a postpaid mobile A/c with Vodafone. This is corporate card I got when I was an employee of 3Global services pune. Now they said its compulsory to be on Ecs (ie. bill ammount gets deducted directly from bank a/c) because that is policy of 3G. Now for the first 2 bills the ECS was not active. When it became active for the month of Dec 2009,I had changed my job with Amdocs and i have a new bank A/C now, I did not have the time left to change my a/c details with Vodafone as it is supposed to be done3 days before the payment due date. My bill was Rs.437 due by the 20th dec 2009, so i deposited Rs.500 in bank a/c with kotak from which the money was going to be taken. I called vodafone on the 19th of Dec asking about the payment they said it will b taken on 20th dec 2009 and then again i called vodafone on the 21st dec 2009, they said that due to some reasons ecs is not going through , and they promised me that they wont charge me. I got a message from Kotak that my ECS got returned due to insufficient balance though i had balance on the 20th dec. Now today on 24th i came to know from kotak that vodafone took the payment on 17th 3 days before the payment due date. On calling Vodafone they said sorry for the wrong information given before but ECS is processed 3 days before payment due date..and now kotak charged me RS.220 for ECS bounce and Vodafone is charging me Rs.200 for ECS bounce.. So though its not my mistake i have to pay Rs.420 unecessarily due to sheer misguidance by vodafone.. This is completely unfair. Please advice what to do and what actions should i take. Thanks.

Hi.
I’d bought a blackberry 8900 handset from Vodafone. Now I want to be able to change the service provider as I’ll be traveling abroad for quiet some time and hence I’d be taking a local no. in that country.

I needed to know the MEP code to unlock the handset. For which i had put a request to the cusomter care of vodafone.

I have recieved reverts from the cusomter care stating that unlocking cannot be done.

Now when i've paid the full amount for the Handset then why am i being held captive to use vodafone service only. the cusomter care executive has very conviniently asked me use the same no. on international roaming, who will want to pay 10 time the higher cost for making out going calls and pay for incoming calls when the option is easily available to carry a different sim from MATRIX or UNICONNECT.

I've excalated the case to the Nodal officer but no revert so far.

I am intending to file a formal complaint and send legal notice on this.

Please suggest a way forward.

rgds,
Samar Ahmed

Dear Concerned,

Today I received an SMS from my mobile service provider Vodafone that "All SMS sent on Dec25,Dec31, & Jan1st will be charged as per tariff.Discounted & FreeSMS offers will nt be applicable on these festive days".

This is as a matter of fact cheating the customer since I have opted for this pack 3-4 months back.It is not for the purpose of sending messages on the above specified dates that I have opted for the schemes for which I pay Rs.79 every month whether I fully utilize the package offer or not month on month.
The company should have taken a strategy not to offer these packages starting December to ensure consumers do not opt for these packs solely for the purpose of sending SMS on the specified date.Otherwise this is like penalising existing customers

Request your intervention
My vodafone mobile number is [protected], Trivandrum
Warm Regards
Shibu Abdul Salam
Villa#8, Horizon Enclave, TC 10/816-2, Mannamoola, Peroorkkada P.O
Trivandrum-695005, Kerala