Vodafone India Complaints & Reviews

my son akshay kumar with vodfone no.[protected] had two more family connections [protected] for me and [protected] for another member of the family under a scheme of vodafone where their agent recorded my name wrongly as "akshay kumar N sangwan" instead of my name "narendra kumar sangwan or N.K.Sangwan" .as a result bills are wrongly being sent in wrong name.my son has paid my last bill of Rs 532/- Due date 6/10/09 .I hav asked him not to pay future bills since i am not getting reimbursement of the bills amount from my office since my name is not recorded in the phone bills.Inspite of making several oral and written complaints to vodafone office about a month back with copy of office I-Card and residence allotment letter they hav not taken any action.thus customer service of vodafone is 100 times worse than the MTNL people. A confirmation of my comlaint was given by vodafone through SMS dated 6/10/09 with registration no.[protected],yet no response till date either of change of name or change of address from mahendra towers to breach candy area.-NARENDRA KUMAR SANGWAN,MOBILE-[protected],---RELATIONSHIP NO.--8.11510602.00.00.100008

I got a 98 bonus card. I was told by your customer care helpline that the black out days are 17th and 18th October. (I have a recording of that conversation). Still when I send sms on 16th October the amount was deducted from my regular balnce and accordingly they my balance of Rs. 257/- became zero. When I than called helpline I was told that I should visit a Vodafone Gallery and make them hear the recording. Upon confirming the recording they will refund my amount. So I visited the Vodafone gallery on the same day and booked my complaint. Complaint registration no.[protected]. They said that the matter will be resolved by 21st October. Now they say that they will not refund my balance although it was their fault. Please help.

Dear Customer Care,
I am a customer of vodafone . but i am not gettig any good service i have purchased new sim card and my contact no is [protected] i have given all documents but the agent s dint sent to your care i hope i received thge message that submiit your documents to nearby vodafone shop.me suffering the problem and even we never get a chance to tallk to 111 if we ask our problem to execuitive some give right answers to our queries some other people will nnot be giving from your side Please o some need full.

gave a request for disconnection of my cell no. They took no action on it and continued to keep the connection active for a few months and now demand money for the entire period. They are really BAD ....consumers are advised to stay away.............from this company

dear sir/madam, I souvik pandey was using 149 plan from last 4-5 months,my ph no. is [protected] [protected] .Now that i am using many connections at a time i am not been able to handle everything tactfully.So i have decided not to use this post-paid connection any more. So i request u understand my problem and disconnect my connection immediately.. Thank you,Souvik Pandey. Address- 65 Exhibition bagan road,Gorabazar, Berhampore,Murshidabad,Pin-742101.

My mobile number is [protected]. I have recharged (topup) of Rs. 100 with Rs. 88.66 talktime on Wed Oct 20, 2009. The transaction ID is KK[protected].

I have made 3 to 4 local calls, the balance enquiry shows negative balance Rs. -0.14. Please check and revert with justification.

The caller tune has been activated forcefully without any notice, and there is no control to stop this. Calling customer care is useless as all of the time the number is busy or "service is not available".

Thanks,

respected sir,

I Anuj Singh, i am near about 2 year old user of vodafone.

Vodafone offered me an add-on connection with 222talkplan against my current postpaid

connection then I
paid rs 250 as activation charge for that[protected] with receipt details as under-
INTOUCH SOLUTIONS Pvt Ltd., C-161, Hemkunt House, Gautam Nagarm Beside Community Centre,

Yusuf Sarai,New Delhi-110 049
serial no-19419.
SIM given to me was no-[protected].

This SIM was issued on the name NEELKANT SINGH (my brother)
since the sim was not activated because plan offered by intouch representative &

activation department was different than i denied to activate my SIM. after that i moved

to vodafone store "NAVYUG MARKET GHAZIABAD" where i claimed to refund security money

rs.250/- that i paidf for the SIM. they logged my request to refund the security.

On Dated[protected] i have collected my a cheque no. 928416, issue date[protected] from

the side of INTOUCH SOLUTIONS of Rs150 only. While Representative of INTOUCH SOLUTIONS

committed me that whenever u will surrender your SIM you will get full payment of Rs250.

he told me that you are our very old user thats why there is no any kind of security deposite, membership fees etc, we are taking activation charge olny RS.250/- that is fully refundable.
When I got my cheque from vodafone store i discussed about it with store executive he told me that Rs100 has been detucted as processing charges.
So why I pay these charges while this was not in my knowledge. Any how, I want to get my full payment. Because your guyes did'n told me earlier, so this is problem that how you will refund my remaining Balance of Rs. 100/-
I hope, you will take a positive action on my complaint before my strong step against you

Anuj Singh
+91-[protected]

Dear Sir/ Madam

My Name is Suresh Desai & My Number is [protected] is dissconnected my billing is clear & continue my cell.

Hello,

I utkarsh having no. [protected] since 6 months of vodafone. suddenly from today ( 21.10.2009) morning my service is disactivated withoud any reasons. when I contact customer service they told me your service is terminated.

In futher investigation they told me your a/c is post paid, but from begining i am recharges the topup and was applied for prepaid service. just two days before i spock in customer servise regarding 60 ps per minut call and they guide me for Rs 70/- recharge. at that time all my information which i have given in my application form was appering in your system correctly, now suddenly customer services saying that information which you are telling is not maching at all with our system records, may i know how it is possible. I have spoken lot of time with customer services with same details now they are not populating in your system how????????????????????????

now they are adviceing me to visit vodafone store. they can not help me out. it is very irretating due to your mistack why should i suffer, I do not that much time to visit your store(nearest) which is far away (25 kms) from my location.

Regards,

Utkarsh Mharte

Hello,

Its third day today and I am trying to get the blackberry services activated on my device. I tried doing it by personally visiting the vodafone center, by sending sms for activation and making atleast 8-10 calls in the last 3 days. However, everytime, the only thing I hear is that the service will be activated in the next two hours. But in vain. The 2 hours never seem to end. After too many calls their floor manager Naseem Khan came on line last evening assuring that the service will be activated on my handset by 12 noon today. I put in a call at 11 am to confirm whether the service will be activated and I was assured that it indeed would be, as expected it was not. I put in a call again around 3.45pm today and again the same repeatation that the service will be activated in the next 2 hours. None of the four floor managers, Naseem Khan, Riyaz, Vaishali, and Tushar were available in the seat to take the call. Niether are they able to give a confirmed response on by when can i expect the service to be activated. I am losing out on business while travelling as I am not able to access my mails. The response from the call center is pathetic and Vodafone officers are indeed not looking into it.

A very disappointed Vodafone user..

I am using Vodafone ([protected]) in Gujarat Kutch. I have Purchase one Prepaid SIM Card at my Village.This Prepaid has life time validity but I have cancel ate this facility and I talk to Vodafone care and dissection about cancel life time validity and recharge any scheme and one year plan than I sent one massage form my mobile to Vodafone care ( Can Life – 144 ) 23 Sep 2009. But Vodafone sent only massage (Your Request Received Your services de-active within 24 HRS. but till date not De-active. Than I recharge 151 plant ( 365 day validity and 50 balance form Mundra ) than I check my balance but balance sawing 146 but validity sawing 0 days than I talk to Vodafone care MR. Kamran hi is call that your life time re active and your this plant not consider because all ready life time plant active but sir I have already de-active life time plant. And you have got 146 Rs. This is very important matter. Costumer care guides us and follows all system but I struggle this type of mistake. Dear sir please looks this matter and guides me urgently. And Vodafone costumer care behavior very poor and I record this please reply me.
I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.

My Prepaid Number [protected]
My Contact Number [protected]

Hello Sir,

I recharged my cell (number [protected]) through online for 333/- rupee and vodafone provided me a talk time of 174/- . Which is about 50%. When I called vodafone I got response that there is no recharge of 333 so we are give that much talk time. My complaint is if they no recharge for 333/- then company should recharge for at least nearest rechargeable amount. i.e at least 300 rs. But here they are recharging for just 200 which is not fare and I strongly feel its cheating to a consumer. vodafone keeps changing there prepaid plans and rates. And these things they will never update in site. Then for what purpose does there site serve? Since last time when I recharged for Rs 333/- they provided full talk time this time they are telling plan is removed. This should be some where updated in site but they are not doing. This is not just question of money but now a days these telecommunications companies are cheating common man stating there own policies and rules which is cheating to common ppl like us. Please register this complaint and help me.

Best Regards,
Prajwal K S,
Mysore

Plz give me detail with with name and address of following number [protected] and plz email me thank you

hello,
i took the bonus card of RS. 33 which reduced my STD rates all over india to 75 paise per minute. For this RS. 33 are deducted from my balance every month. now, i want to change my bonus plan to RS. 119 which will allow me to do all STD calls at 50 paise. So, please what should i do to change my plan. i called the vodafone care 4-5 times but haven't got much help there. so please do reply

Regards

Siddharth Kr. Singh

Dear Sir,

I need the the call details of prepaid SIM no.- [protected], My name is Jitendra Thakur. its my another number.If you want talk to me. pls call me on [protected],,,

Best Regards,
Jitendra Thakur

On 1 October 09, my wife and I arrived at Istanbul International Airport. At the Vodafon shop in the Terminal, we both bought prepaid SIM cards whose phone numbers are [protected] and [protected] and paid 94 Turkish Liras. We were told that these cards would be valid for three months and usable in all parts of Turkey. We reckoned that the number of credit units in the cards would be more than sufficient to meet our needs during our 30-day stay in Turkey.
The cards worked well during our stay in Istanbul 1 - 6 October and Cappadocia 6 - 11 October. However when we arrived in Antalya on 12 October both mobile phones kept on showing "SIM Card Registration Failure" whenever we turned them on. A Vodafon shop in Antalya checked and told us that both cards were ok but our mobile phones were faulty. The information given to us seemed ridiculous but we had no choice but to accept the diagnosis. We then proceded to another mobile phone shop to have our phones checked and this shop concluded that both phones were working perfectly well and that something must be wrong with the Vodafon cards. Finally, after a lot of frustration and time lost, one shop said that either the phones or the cards would not work in Antalya because of incompatibility and they should be checked again when we arrive at our next destination, Fethiye on 17 October. This we did as soon as we arrived. Here we were told that both SIM cards were good but our phones needed to be registered for use in Turkey which had not been done. So we requested them to do what was necessary but was immediately told that the entire Internet registration system had been out of order in the entire Turkey for the last 3 days and it might take several more days before the system could be restored.
Sir, please advise what we should do to activate our mobile phones soonest possible. We are an aged couple, one 80+ years and the other 77+ years, with different interests when traveling in foreign countries and often need to contact each other and others. We find sorting or solving this problem of ours very tiring and causing us to lose too much of our precious holiday time. Your early response would be greatly appreciated.

Wong Hee Deong

Letter of Complaint

Dear Sir/Madame
I’m a new-customer in your worldwide Vodafone Company-Salt Lake City-Kolkata-India.
1- On Thursday, October 8, I activated a one-Week unlimited browsing & downloading Vodafone live Internet service via my SIM card number ([protected]) by paying in advance 152 Rupees (Rs).
2- On Thursday, October 15, @ 8:55 pm, I made a call to the Call Center (CC) informing about the Internet service deactivation time “Should I have to stop using that service now, or I’ve to go back to the same center I made the service in, or it will be automatically disconnected”. So, the CC- agent told me I don’t have to worry about, the service will be automatically disconnected.
3- According to the CC-agent feedback I continued using my service validation till it was automatically disconnected.
4- On Friday, October 16, 2009, @ 7:46 am, I got an SMS telling me that “my Vodafone Live pack is temporarily blocked due to insufficient balance. Pls, visit Ur nearest retailer and recharge to enjoy the service.”
5- Then, I checked out my balance and I was astonished: My balance was about 14 Rs but it became (-513.29 Rs).
6- Therefore, I went to the Vodafone Store informing about the matter. They told me I’ve to pay the full amount so as to be able to make outgoing call from my SIM card or I can buy 500 Rs scratch. So, I spent about 3hrs talking to them for clarifying to me what happened. Finally, they asked me to make a Letter of Complaint and I did.
7- On Friday, October 16, 2009, @ 5:08 pm, I received a call from a male Vodafone-agent (+[protected]) based on my complaint telling me that it was their mistake and they will refund me 382.5 Rs but I have to pay 144.8 Rs to get out the negative level or I have to wait until October 20, 2009, @ 4:33pm in order to get a feedback based on my complaint. I asked him “why I’ve to pay for a 100% Vodafone-made mistake?” He said: “We sent you an alerting SMS of the deactivation time, but you didn’t stop”. I told him that the only alerting SMS I received was on Friday, October 16, 2009, @ 7:46 am about 6hrs after the Internet service has been automatically disconnected. He answered “let me discuss this with my Senior and I’ll call you back”. Unfortunately, he didn’t call me back according to the time he promised.
8- On Friday, October 16, 2009, @ 6:32 pm, I called them back again, but this time I met a female Vodafone-agent telling me that I’ve to pay the 144.8 Rs because they sent me an alerting SMS and they don’t care about the time I received it.
9- On Friday, October 16, 2009, @ 7:08 pm, I called them back asking for clarification “why before I had to pay 513.29 Rs and now I’ve to pay 144.8 Rs for a mistake totally made by them?. And for what reason I get to wait 4 days with no ability to make outgoing call…!”. In addition, they promise to call me back, but no one cares that forces me to call them back myself. Finally, they promise to phone me back within 24hrs but I think they won’t.
10- On Friday, October 16, 2009, @ 7:52 pm I received an SMS from Vodafone telling “Rs. 382.5 has been credited in your A/C”.

I’m really fed up with this bad service because I know your Vodafone Company services is one of the worldwide best services but what I’m facing here is really terrible. Furthermore, I have 194.95 Rs PINless Dial credit, but they said I can’t use it too till my balance level get to the positive level and I lost about 40 Rs bonus in my card. Waiting 4 days in this condition will be so hard for me. So, I’m really planning to stop using your Vodafone SIM card and going back to Airtel the telecom company I was using before.
I would be grateful if you intervene to get me out of this nightmare as soon as possible.
Yours Faithfully
Abdelmoniem Omer Abdelmohsin
Vodafone Customer
EC-196- Salt Lake City-Kolkata-India

P.S: 1- A copy of a Letter of Complaint is attached.
2- For any additional information, please call me on my No. [protected]

Sub : Regarding the Vadafone Mobile Service / Customer care Executive
Date : 16th Oct 2009

Dear Sir / Madam,
Myself Amol Galande ( [protected] ) ,want to launched the complaint regarding the Vadafone Mobile Service and Customer Service care Exective.
I have recharged the 35rs through e recharge SMS pack on 15th Oct 2009 in which i have received 350 sms free according to the offer,sameday i have sent many (30sms) sms from my mobile which deducted correctly fro, the account which is the day of festival ie Dhanteras.On second day ie 16th oct 2009 i have sent sms around 11:00pm to 11.30pm its chargable and the amount was deducted from my main balance and the account was NIL. When we recharge the sms pack we received the information that amount is chargable only on festival day but on 15th oct i have sent sms ie Dhanters is not chagable for me but on 16th oct there is no festival day but its chargable. After that we called up to the Customer care on 11:28pm ie my first call in Vadafone customer care on sameday regarding to launched complaint, but there is no proper service we received that Customer care executive was very rude on call, he was not ready to listen the complaint,the call goes around 13mins and not ready to take complaint regarding the service nor ready to transfer the line to the senior ,he just want to hurry on his call, i m not statisfy on that call ,so i disconnect the line and again cal to customer care executive at 11.42pm sameday to launched the complaint then we spoken to another customer care executive that person is very polite and he transfer the cal to senior on request.When we spoken to the seniore person by name Jose he was also not ready to launched complaint regarding the deduction of the balance from the main account and he was very abusive on his language.
Kindly look forward on the registered complaint and please provide a feedback on it as soon as posible.
Many people was suffering from this problem.
Kindly help

Yours faithfully
Amol Galande

I tried to deactivate the Rs. 19/- offer.

So for that i send an sms by typing 'DCT 19' to 997 number. I tried this many times.
Everytime i am getting the response message saying that 'Hello, Your request could not be processed either due to non-eligibility or earlier request is in process or processed'.

To solve my problem, i called to customer care number 111 and requested the customer care members to do the favor. Also they have taken a complaint for this. Even then the offer was not deactivated.

After that from my mobile number, i can't able to redirect customer care also. I think they blocked my number from talking with customer care numbers.

Is there any way to solve this?

I am a storekeaper from lucknow.my shop name Ideal Point Mobile World & My Vodafone No. is [protected], My No. in use by Demo version & 25-8-09 on evening time on this sim card going insert position. and i am contact vodafone distributor and say my problems but this distributor has been not intrested my problem please my sim card has not in use for this time area distributor name- Aatmaram & Sons Aliganj, Lucknow, Please return my Sim Card & Saling Sim Cards.my shop is closed for sum times.