Vodafone India Complaints & Reviews

I was a vodafone kerala post paid customer. My mbile no was [protected]. Due to personal reasons I decided to discontinue the post paid plan of vodafone. So I went vodafone ministore located at my place( Thodupuzha) and remitted all my dues and gave request to cancel the sim card. They said your application recieved and the connection will cut soon. I asked about the refund of my Deposit Rs 500/-. They told me company will send this amount as cheque within 45 working days. I gave this request on Sepetember 12, 2008. But till this time I didnt recieved the amount or cheque. When I enquired about this the company people told me that my connection deactivated after 90 days of my application and its happend on 20 th January. Now it will take another 45 days to settle my accounts...

Pls comment on this... According to tari regualtion and the signed contract with vodafone company it should do within 45 days...

This is with regards to my horrible experience with Vodafone service regarding my cell number A/C[protected]. I received bill amounting to Rs 1217.53 for the period 25/11/08 to 24/12/08. I made a payment for the same using my American Express Card on-line using the Bill desk payment gateway on your vodafone website.

However even after making the payment i received a couple of messages reminding me that the payment has not been made. I was informed by your contact center people that the said payment is not reflecting in your systems.Hence i took a print out of the American Express card statement and went and submitted the same to your Goregaon (E) Gallery on 18th January 2009. I met your customer service representative named Kajal in the Goregaon Gallery and she assured me that the payment details have been updated.

Funnily enough even after submitting the physical proof of the payment I continued to get reminder messages for non payment of bill. however I ignored the same as the message also said that i should ignore if i have already made the payment. Suddenly on the 29th of January 2009 I started getting a recorded message on my mobile phone instructing that i should go and pay the unpaid bill in order to avoid disconnection of services. As such I called up your contact center on the 29th of January 2009 and spoke to a customer service representative Mr Rakesh and informed him the entire mess. He was however not able to help me in any way and after a lot of repeated requests as well as haggling by me he put Kajal from the Goregaon gallery on the line. Kajal informed me that although she has updated the system on the 18th of January she had misplaced the American Express Card statement that i had given her as proof of payment. She requested me to once again submit the same. I also sent an on-line complaint through the MY FEEDBACK option on your website.

Around the 3rd of February 2009 I stopped getting the recorded message on my mobile phone instructing me to make the payment. Hence i though that finally my complaint seems to have been attended to and the payment records must have been updated.

Unfortunately for me that was not the case. Today morning I recieved a call from some lady from Vodafone stating that I had not made the December bill payment. I informed her that she should check with Kajal at the Goregaon gallery as to why the payment details were not updated. Moreover I again gave her payment details of the payment made by me on the 6th of January 2009. Today afternoon around 3.30pm I got a rude shock when i tried to make an outgoing call from my cell phone and realized that my outgoing services had been barred. I again called up your contact center on[protected] and spoke to a representative named Rahul who again informed me the same bull that the out going services have been barred because of non payment of bill.

I am attaching herewith the copy of the American express statement which clearly shows an amount of Rs 1217.53 which has been debited to the American express card on the 6th of January 2009.

I need a clarification on the following points:

As a customer why should i be penalized by barring my outgoing calls for no mistake of mine?
Instead of rewarding a customer for paying before the due date is it Vodafones' policy to punish customers for paying before time??
Why should i need to go and submit proof of payment in the first place??
Who will compensate for the time lost on explaining the entire issue time and again to stupid and rude people??

I need a written apology from VODAFONE as well as VODAFONE should compensate me for the mental harassment and waste of time as well as inconvenience caused to me due to barring of outgoing services.

HI,
I have received a call from Vodafone number[protected]
Vodafone customer speaks in a very bad manner that cannot be described.
I would like to know the ownership of the Vodafone mobile number and other details
Thanks in advance

i Mr.Jayendra aiyer made payment of Rs.940/- on 07.02.2009 at goregoan vodafone centre at 12.15pm

my billing amount is 940/-. but form on 07.02.2009 to 09.02.2009 my outgoing call is not activated.

i call to customer care they told me you have to informe us for activation of out going call. if system will

discontinew out going call by default than why they will not activate the outgoing facility by default

abouve document is with me.

so please kindly look in matter


jayendra aiyer

[protected]
Mumbai.

I HAD A VODAFONE CONNECTION NO [protected] SINCE 2007. i USED IT FOR MORE THAN ONE YEAR.THE PROBLEM started in jun 2008 when wrong bills started coming.
Problem 1-Charges of detailed bill (75/- ) being charged to me.Firstly I didn't ask for it secondly i never got a hardcopy of the bill from vodafone. I made several complaints but i wads told it will be adjusted next month and so on.The trouble continues till september 2008
Problem 2: I had a STD pack activated of Rs 25 for 1 Rs STD call. In some of bills i found that No STD pack charges were mentioned in my bill. I asked the customer care then i got a response that as you have been using our connection for long so being a privilaged customer u are not being charge. The same continues for 2months and then after 2 months charges started coming in my bill.When i asked i was told that customer care representative has given wrong information and bill was coming wrong.
Probblem 3: In the last month of my usage i got the calls that u have exceeded the limit So my outlines will be barredMy bill was not generated and it was just mid of the month..Now i asked customer care there was no proper response I got 5-6 calls with in a day. It was surprising. When i complained customer care no action was taken and i was told i have to pay the bill. When i asked for details of bill they said it will be generated at the end of month. I told cutomer care that until i get a copy of bill i will not pay you can bar my outgoing. Nothing happen but i was getting calls from them continuesly. At the bill date bill came that too wrong when I asked about the bill no proper response.Then my outgoing got barred. SO i discontinued the connection and sent a mail to Mr Satish Kumar Raghu (Vodafone manager). That there is a dispute in the bill Please sort it out No responses I have sent repititive mails to this guy and alos called him up but no response.
Now after sending him and calling him multiple times There is no response from Vodafone but i m getting some payment reminders.
Today again i Have got a mail from Vodafone about payment of bill

Vodafone is the worst service I ever had and will never suggest anyone to go for it.

dear

sir


I HAVE A VODAFONE MOBILE CONNCTION MOBILE. NO.[protected] NAME OF THE JUGDEESH TIWARI DISST HARDOI U.P

LAST 3 DAYS AUTOMATICALY ACTIVET CALLER TUNE ON MY MOBILE
BUT I DONT WANT CALLER TUNE SO PLEASE D ACTIVET MY CALLER TUNE

THANKYOU


REGARD, s

JUGDEESH TIWARI

respected sir,
i have lost my sim & i want to block that sim so that it cant be used for wrong purpose

My mobile number has been held by me since 2006. On the 11th of November I approached your Vodafone shop at four bunglows near Kamdhenu . I was asked to clear my unbilled amount and pay a deposit of Rs.500/-. At this time I, did not even bother to enquire about my existing deposit lying with you of Rs.250/- which I had paid at the time of taking the SIM.The photo id I had was my PAN card whose signature was not matching as it was an old signature.I still tried to sign in the same way and I was told by your customer service associate that it was ok. Assuming that all was in place I left the shop knowing that you would get in touch with me in case of any problems. The next month the bill again was generated in my name. Around the 21st of December I once again visited the same Vodafone shop and they told me that there was a signature mismatch. This time I cleared the accrued bill and offered to sign again and the concerned customer service exec confirmed that now there will be no problems. However, this was still not done and now another bill was generated. This time also I did not get any call from the customer service centre regarding the issue.I even offered them a new photo id (my passport) whose signature would surely match but I was told that there will be no issue this time. After this when I had to check again with the same customer service centre I got the same feedback that there was a signature mismatch. This time I told the person attending me that i will not remit the payment and that the deposit I had paid should be adjusted against the outstanding bill and that I would not pay any late payment charges as you have been failed in delivering the service requested.


Today I have received 3 phone calls from your collections department to whom I have narrated the entire saga 3 times. After this again went to the customer service centre to sort out the entire issue. I spoke to the concerned person and told him the I had a deposit of rs.250/- already lying with you against the first subcription. I have applied for the transfer of the name by paying Rs.500 as deposit, hence I would like to adjust the deposit of Rs.500/- against the pending bills ( minus the late charges of Rs.50)

And I would make a payment of the balance overdue amount immediately by my credit card and then I would also like to apply for the direct debit facility through my credit card so that my further payments can be made smoothly.

I have been told that I will get the refund only through your process which will take 20 days (on priority). I would like to know that if this was the case should have in the first place got a refund of my earlier deposit of Rs.250/- within 20 days from 11th November 2008.

Vodafone,
Not sending the deposit amount.
So many calls i've made to the cusomer care, but they are not sending the refund.
It has been 5 months .

Every time they give a new date to send the refund.

Here is the email conversation with vodafone .
[protected]--------
Dear Mr.vivek Dosi, =20

Thank you for your email dated 05-Feb-2009 about refund.

We would like to inform you that the refund cheque of Rs ****- will be sent=
through courier to your residence address within 10 days.

Note: Mention the Precise requisite in the subject line to help us prioriti=
ze your request.

In case you need further assistance, please do call or email us. We'll do o=
ur best to help you.

Happy to help,
Pushpa.
Vodafone Care

Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corprelations.[protected]@vodafone.com
Website : www.vodafone.in=20

---- Original Message ----
From: vivek.[protected]@gmail.com
Sent: 05-Feb-2009 13:54:31
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Happy To Help: Closure of [protected] and Refund Status =09[REF=
:[protected]]

Renju,
Can you please look into the matter.
As of today 5th Feb 09, i've not received the dispatched cheque sent
on 20th Jan 2009 .

Is it really dispatched ?

Thanks,
Vivek


Dear Mr.Vivek,

Thank you for your email dated 23-jan-2009 about refund.

We would like to inform you that your number has been deactivated the chequ=
=3D
e has already been dispatched to your billing address registered with us on=
=3D
20-jan-2009.

Note: Mention the Precise requisite in the subject line to help us prioriti=
=3D
ze your request

In case you need further assistance, please do call or email us. We'll do o=
=3D
ur best to help you.

Happy to help,
Renju

Corporate Relations
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corprelations.[protected]@vodafone.com
Website : www.vodafone.in


---- Original Message ----
From: vivek.[protected]@gmail.com
Sent: 23-Jan-2009 22:24:08
To: corpcare.[protected]@vodafone.com; Vodafonecare.[protected]@vodafone.com
Subject: Re: Happy To Help: Closure of [protected] and Refund Status

I believe you were suppose to reply back to me within 2 working days .
Please let me know, the status of the closure and refund.

Do let me know, if you are not able to do so .

Thanks,
Vivek

This complanit is against my prepaid no. My No. is [protected].
First of all, clear this thing that Customer Service Support is for customer or for somebody else????
The issue is this, vodafone customer Service Support on my no. is barred from the last 1 month, because of this I was not able to know about the problem of balance deducting in my no. And my Balance is automatically deducting from the last 1 month.
Today, when I tried to call from one of my friend's no. then an executive told me that your customer support services are not working. When I asked the reason, he replied me harshly that it will activate from 12th Feb. Even he doesn't have the manners to talk and company says that, this is for customers only.
If a cutomer is not able to take the assistance from the customer services, then how the issues can be resolved.
Now, I agree that your services are very bad n highly disappointed & that is the reason that I am going to discontinue this no. permenantly.

Dear Sir,
I have already paid my last December Vodafone Bill. As per ur Hard Copy of bill.
Mobile NO: [protected]

After 15 days ago “ISSUE STARTS”
Cashier of Vodafone deposit 3.5 thousand rupees by mistake in my Vodafone bill...8-9 month ago ...so as per “minus” balance i m not pay my bill between this period.

After 8-9 month they immediate disconnect my phone & tell to pay 3.5 thousand immediately. A person call me from Ahmedabad named I think “Mr. Sanjiv” from Vodafone & agree with me to give me new revised hard copy of “bill” which is January + adjustment(3.5 thousand) = 4 thousand …which is received last week of January09.

I accept this ….but my mobile is disconnect before 15 days ago …near about 15th Jan09.
Without any proper documentation ..only verbal discussion …

It’s very surprise for me …..
.
Above matter is system error of "Vodafone" ...but u people don’t agree & close my mobile no.

I agree with pay the bill, but it’s big amount for me ….

I used Vodafone card from 3 years ...& regular pay the bill.
Pls give me credit for continue relation with u …..

I will pay my bill next 2-3 month …i[censored] connect my[protected] …

Call me my another no ..[protected] …if any query.

Do the needful,

Jatin

Dear sir
I, Yogesh Bhagwat using Vodafone Mobile phone no.[protected], a corporate connection for Essel Group, Mumbai this connection was discontinued in November from Corporate connection and was converted to General connection Plan 99, Re 1 call.
I had done ECS for the same number, On 9th Jan 09 an amount of Rs 3671/- (Rs Three thousand Nine hundred Seventy one only) was Debited from ICICI A/c.
For the same I have not received bills, From Last one month I am continuously following with your Executives for a duplicate bill by Fax, Email or Courier, every time request is taken and till date I have not received the same.
Further to this your Executives have no manners to response they are so arrogant even the Team Leaders, Floor Supervisors, Duty Manager etc. Also they fool Team leader talks as they are floor supervisors, and so on, To name a Few MD Ali, Mr. Sajid, Mr. shabaj (Floor Supervisor), Ms. Pramila (Duty Manager) and so on If you check the conversations for the above number you amy get more names.
I can understand the company of this repute will take this matter SERIOUSLY in this COMPITITIVE WORLD OF TELECOM, but at the same time have a gut feeling that nothing will be done as all are from the same group and carry same mentality which has no serious job responsibility or loyalty towards the company/ work
Awaiting Some Positive Response and necessary Action if VODAFONE IS HAPPY TO HELP & believes CUSTOMER IS GOD

Thanking you,

Yogesh Bhagwat
[protected]
[protected]@yahoo.co.in

Dear Sir,

On 19th jan 2009, i got call from Fast Track, A-21/8, Naraina industrial area, phase -II, New delhi-110028, for a post paid connection. They committed that they will be giving me STD call @10 paisa on only one Vodafone connection. I agreed and paid Rs 250/- to them which I have reciept number 18761.

After that customer care /verification department told that there is no such plan exists, i told them as well to refund my money back, but no action had been taken.

I want my money back and want to sue Fast Track, Associate of Vodafone for making me fool and doing such inconvience to me.

Please do the needful and strict action against them.

Thank you,
Bharat Bhushan.

My prepaid mobile no is [protected]. An amount of Rs12/- has been deducted for the past 3 weeks towards activation of their scheme of 50ps/min local call charges. I had never given my consent for such activation as i use my mobile exclusively for STD calls and make local calls very rarely. i came to know about this activation only on 31st Jan when my balance suddenly dropped to 0.83 from Rs19.83.
On contacting the customer care,
the officials repeatedly say that it has been activated from my side and that the money deducted wouldn't be refunded. They don't understand the simple logic as to why i would activate such a scheme when local calls made from my mobile are very less. However a deduction of Rs7/- per week is made towards Re1/min STD
calls ever since i got this connection. I request the authorities to refund Rs 36/- deducted for local call scheme as it is totally unfair to activate any service at their own will.

I am customer of Vodafone services. I have worst experience with this company. I have 2 Vodafone connections with me [protected] and [protected]. The due date of both the connections is 26th of every month (ECS service is activated on both the connections), but these people withdraw the money on 23rd itself and top of that will not send bills. I have put the amount on 24th in my bank account so that these guys can withdraw it, then I came to know that I have to pay the bill as these guys will not to put the check again, so I made a cash payment but these guys barred the outgoing for my both the connection and I am calling these guys that i have made the payment now plz reactivate the services. But these people are not doing that and when I got tired of calling to asked to disconnect both the connections but inspite of doing that they keep disconnecting my call and now I am so sick to call again I have come to you guys to inform you about the harassment the customers are going through.Please help me in this regard. These service providers are making the customers cry even after the customer is paying the money. This is my worst anbd bad experience with Vodafone and I think I have full right to fight for that.

I am Jagmohan Singh Rawat working in BPO (Genpact). In December'08, i have migrated my Vodafone prepaid connection to postpaid connection. I got Corporate (GE6 Plan) postpaid connection from Vodafone.

Now the problem is "the talkplan which Vodafone executive shared with me or the hardcopy of talkplan i got from Vodafone is totally different from my actual bill". Attached is the copy of my monthly bill and talkplan (GE6) received from Vodafone.
I have shared the same with Vodafone store, Customer care and also communicated lots of mails to their respective departments but did not recieve any response from their side.
I want to adjust my bill according to my talkplan and Vodafone seems not to be interested to take any action on it. I am following up with these guys from last month but not getting any response from them. Below is the chain of mail i communicated with Vodafone employees.

Could you please do anything of my favour? Your help will be really appreciated.
Below are the details of my plan (GE6):-

Plan Name: GE6
Relationship numb: 1.23622972
Mobile Number: [protected]

Vodaphone is taking land on lease. This particular case and many similar others in same region, they got agreement signed one sided by land lord, started construction, started tower operation without bothering that signed deed from vodaphone need to be given back to land owner. If deed itself has not come after tower became operational there is no question of rent.
How a good company show such an irresponsible behavior. land lords spent hundereds of rupees on contacting vodaphone officers. some resorted to block the operation indefinitely, others are on the way to do so.
Forget about morality, until and unless a signed deed copy is there with their guard they don't have legal right to use the land.
They should understand legality, morality and even good will of people also have some weightage.

Hello Sir/Madam,

I am vodafone customer.Company charged Rs. 49 from my account for itemized bill services on 27 Jan 2009. But I selected this service to seeing "no monthly charges" on vodafone website.I have called to customer care and discussed with Md.Sohib and he was saying that they are not responsibile for the same.Here matter is not only for Rs. 49/-, but this is the matter for charging wrongly from customer account. Please look out the issue.

Here is my cell no : cell +91-[protected]

Thanx & Regards
Sunil Rathore

I am very depressed with the way vodaphone has been treated me.It is just like I am serving for the company & for that I am paying to it.
The case with me is like as follows,
on 31st jan, 09 I had recharged with 100 Rs. easy recharge voucher.
But not got the sms about recharge or, balance from company. Iwaited for 1 hr. for that, after that i called customer carre for enquiry.And then what happen is a like a not less than a tragic story.He first refuse to say that my a/c has been recharge . But after 1 hr. discussion he accepted that my a/c was recharged with the 100 rs. voucher and i had got 87 rs. balance.
But in addition of that he mentioned that the balance is for only 1 sec. i already used it in 1 sec.
stranege ???? but it is true. I couldn't belive on my ears.the voice coming from the speaker was saying that my balance was a volatile one.which just evaporated in a moment.
But I refuse to give up. I denied him.& ask for last five transactions.i got the message which clearley showed that htere was not any transaction activity since i got recharge.Icalled him again.
he listen & make a new story.he said that the website is not updated u may contact after 24 hrs. I accepted this as my clock showed me midnight signal.
Since, next morning I stick on phone to calling cus. care & wants to chat with that man.
But customer care has no dare to face me
he blocked my no. from customer care excecutive.

I am fed up with this type of behaviour.
shame for vodaphone customer care service, it is not customer care but it is customer torture.
thats it, i am going to trash it & crush it.
hope u will take lessions from that.
let's wish...

I had two Vodafone connections [protected] and [protected] at chennai in my name.

I have given closing requests to Vodafone office more than 5 offices in hard copies.

Three times at Vodafone Adhyar office in Chennai and Twice at your DLF it park
Kolkata office.

Apart from this Twice by phone requested.

I have been told that the acknowledgement of request will be followed by them to me by e-mail.

Once the mail has been sent in front of me by vodafone team from their shop but never is been received by me.

Now the series of e-mails are coming to my account chasing up for the payment.

I have been told by Senior Collection Executive at Vodafone when called up for this discrepancy, that legal action will be taken by Him for not paying the bill.

I have made complaint of the same by E-mail ...in response I have received the mail stating that no closing requests have been found on my name as on date.

I m very fedup from Vodafone services now and they are trying to contact me in chennai at the place where I used to leave.

Presently I am in Kolkata.

Please take some immidiate action as Vodafone is cheating me even after getting paid for every thing.

This is not the first but the worst experience of your cheating...by Vodafone


Thanks & Regards,
Samir Vyas