Vodafone India Complaints & Reviews

Hello Sir

My Self Deepak Kumar this is my vi number [protected].I want to Generate porting code but i have facing some error please help mei to generate porting code. I am not getting UPC on messaging PORT to 1900.
I m getting message as "UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

Thanks & Regards
Deepak Kumar

I have received the following message and deducted Rs 25 from my account.

Hello!
Thank you for choosing to access Handset Inbuilt Games,
You have been charged Rs. 25
Your balance is Rs. xxx

I haven't requested for any service. Also please have the look on screenshots provided.

I own an address [protected]@gmail.com for a long time. Recently, I have started receiving Vi postpaid connection payment due notification for the mobile number [protected], which is not mine. I have already sent emails multiple times to update their records and update the correct email address of that person who is having the mobile number. Did telephonic communication also on the same number and alternate number mentioned in the received email which is [protected]. Even after multiple complaints (written and telephonic), sadly they neither update the correct email address nor remove my email address from the above-said number.

I just want to clarify that I own only the email address and not the mobile number [protected].

Mobile number [protected] is owned by Dahyabhai Parekh (obviously he doesn't own the email address [protected]@gmail.com), they just need to get the correct email address from Dahyabhai and update the same in their record or just remove my email address from his account.

Regards,
Jignesh Parekh

I was recharged my mother mobile which is basic phone amount of 999/- i don't know that is internet pack. i request to customer care please convert my package to unlimited calling package after requesting so many times they are refusing to do that now i lost my amount and don't even got calling recharge also. Please help me to get my refund or at least convert the recharge to unlimited calling plan.

Dear Sir,

I am vodafone user ([protected])since last 7 years and i had recharged my number
for 01 year.
Now i am getting message on my mobile that "Your request for English Seekho - 7 Days activation could not be processed due to insufficient balance".

Such unwanted VAS has exhausted my balance amount without my consent. I want that my amount must be refunded into my vodafone account and such VAS must be stopped immediately. I don't want any more such messages from service provider.

Thanking you in anticipation.

Hi sir,

By mistake wrong number recharge
Wrong number [protected]
Right number [protected]
Other detail please check attachment

Thanks.

I am getting charged for inbuilt handset games from Vodafone automatically even without activating it.
I am getting SMS as
You have been charged for inbuilt handset games ₹25.

I am getting charged for inbuilt handset games by vi automatically even I have not activated it.
I gat an SMS that you have been charged ₹25 for the same.

In mid of June 2022, I have changed my Vodafone service from postpaid to per paid. After that, since I came to Ireland (3 months), sim is not working . I have contacted customer care and later escalated to their technical team

1. Enable International Roaming: Goto Sim tool kit/Sim services/Vodafone Services/Tools - Roaming - International roaming
2. Select Network operator manually: Goto Settings - More - Mobile/Cellular Network - Network operator - Select Tie Up network.
3. Select Network mode as GSM(2G) only: Goto settings - More - Mobile/Cellular Network - Preferred Network type/mode - select GSM only or 2G only.

I told them that the sim toolkit has no international roaming option. The Vodafone team stated that since the Roaming option is not visible in the toolkit, sim is faulty and I have to replace the SIM. They closed the case without any further notification.
I asked them to give the new sim to my parents as I am abroad but they asked me to change the SIM by visiting Vodafone India store. Is this practically possible? There should be a way to deliver the SIM to international customers. They have sold me a faulty SIM. As a postpaid customer I have paid thousands for my international roaming. Their roaming packages are also expensive.

Their response was really unprofessional and unsympathetic. On top of travelling to India, in today's chat with customer care, they asked me to pay 50 rs too.

I made a complint multiple times but still not resolved.
Status --Closed
Service Requests and Complaints - RAJ-V[protected]
Date of Request/Complaint[protected]T12:44:39

Service Requests and Complaints - RAJ-V[protected]
Date of Request/Complaint[protected]T13:32:27

Service Requests and Complaints - RAJ-V[protected]
Date of Request/Complaint[protected]T13:26:24

Status --open
Service Requests and Complaints - RAJ-V[protected]
Date of Request/Complaint[protected]T12:45:22

Service Requests and Complaints - RAJ-V[protected]
Date of Request/Complaint[protected]T12:41:08

They just called me with out solving my problem they cut my whole bank balance

Since I do have proper network in my area, I wanted to port my VI number to BSNL network but I am getting below message.
"UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."
Please look into this.

As i never opted for any games.but you deducted amount 10 rs from my account. What's the reason.kindly check and update the correct balance of my account with deduction amount

I've called the vodafone mini store which is located in navyug market Ghaziabad but they didn't respond me knowingly and I've called them approx 25 times but they didn't respond one time they recieved my call but within a second they disconnect the call knowingly this is very rude behaviour from the vodafone mini store Iam very disappointed...

Dear customer support team,

Past few months we have seen major drop in the network with no phone working in our office. Also many other in the premises facing the same issue.

We are located at 7th, 12th & 13th Floor, B Square 1, Ambli - Bopal Rd, Bopal, Ahmedabad, Gujarat 380054.

Request you to install network booster in our office as soon as possible.

Regards,
Sahil Shah

Dear customer support team,

Past few months we have seen major drop in the network with no phone working in out office. Also many other in the premises facing the same issue.

We are located at 7th, 12th & 13th Floor, B Square 1, Ambli - Bopal Rd, Bopal, Ahmedabad, Gujarat 380054.

Request you to install network booster in our office as soon as possible.

Regards,
Maulin Thaker
([protected])

I have not downloaded any games and videos still deducted amount from my prepaid balance. Previously same happened with me. Without any reason they deducted the balance amount giving false messages. Very unprofessional and disappointing. Resolve my problem as soon as possible and return back my deducted amount to my number.

I had a family plan with 2 connections, I got one number removed, and it's only mine which is still showing in the family plan. I have been constantly visiting the store and calling so many times to the customer care since the last days, but they are just unable to remove my number from the family plan. They've kept me added as the primary number. They are just not removing my number from the plan because I've already tried sending the port out request which eventually fails. Whenever I send an sms for port out, it just shows "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance." The people in Vi are intensionally doing it, and they just don't want to help. They have been lagging us since the last almost 2 weeks now.

Iam trying to port out from Vi by sending an sms to 1900, but unfortunately it seems that Vi has blocked it's users from sending any sms to 1900 so that we can't port out. Every time we send an sms to 1900, it just fails to go. We have been trying it since one week, and even Vi isn't ready to help.

I have in active Post paid no how to pay online.