Vodafone India Complaints & Reviews

Our account balance prepaid is 74.50 rupees, but on dialing a number message is insufficient balance, something wrong??
Pl check and take corrective action.
Thanks
I s chadha
Email [protected]@yahoo.com

I am an user of vodafone since long and in 3 years then i converted my prepaid number to postpaid i have registered with vodafone mobile shield protection plan as being a vodafone red plan customer. Registration was done after fulfilling all the requirements of said mobile protection plan being provided by vodafone in partnership with new india assurance (As insuarance provider) and dss pro (Plan management on behalf of vodaone. On 14 may 2020 my mobile phone got damaged and screen broken (Still in working condition). Immedialtely i intimated the dss pro and folloed the steps advised by them and got claim intimation number. As per the list of documents provided by their customer care through email i have submitted all documents through mail on and i received a email that someone from their side will contact me in 24 to 48 hour its more then 10 days customer care helpline not responsing even they don't reply for email and vodafone says contact 3 party
Vodafone, dss pro and new indian assurance all three are cheating with users and acting irresponsible. No other channel of communication is available neither any escalation matrix is provided. Thats why i am here to raise a complaint for resolution of my issues. Best possible resolution is : claiim approval and reimbursement

This is the only msg which i got from them on 15 of may

Dear customer, your claim for complimentary mobile insurance via mobile shield with claim reference number [protected] has been registered. Our agent will contact you on [protected] within 48 hours, please keep your device invoice handy for further processing.

I am using Vodafone for last 15 years. I have been using pre paid services with indefinite calls and 100 SMS package. For last 3 weeks i am not able to send SMS message, but able to receive it. I checked the SMSC number it is correct in setting. My balance is --0.78 rupees!!!.
When i called customer care she says i have sent MMS. Why should i send MMS when i am using Whatsapp etc for sending messages.
Very poor service from Vodafone. These mobile mafia are making money out of their customers and provide very poor coverage, even within Chennai.
I am thinking of moving out of Vodafone.

Yesterday evening, I received a SMS stating that my plan has been changed to 399 INR one from 299 INR one. I was shocked as I haven't raised this request of changing my plan. I called up customer care multiple times but no one was there at customer support. I then dropped a mail to vodafone customer care for the same for which I have not got any reply till now.
I don't expect this kind of service from Vodafone.
Please help me changing my plan to older one.

Bad network connection. There is coverage problem in my area. Continuously two days I can't use my data balance. And there is no way to contact the customer care Services to solve the coverage problem.

[protected] Forwarded message[protected]
From: ujjwal kumar
Date: Sun, May 24, 2020 at 6:08 PM
Subject: Change in my plan without my confirmation!!
To:

Hello,
This is [phone number], a vodafone user(post paid) for more than 4 years!
My vodafone plan has been changed without my confirmation! I received the text yesterday, and I have been trying to get to the customer support through calls ever since! But all my attempts have been futile so far. It is unfortunate and unexpected from an Organization like Vodafone!
Please note, I'd never requested for a plan change and there fore under no circumstances I will pay for the extra amount.
Please look into the matter and resolve it ASAP.

P. S. Find the screenshot in the attachment, it's been 11 minutes this time as well, and no answers!

I am using vodafone number [protected]. Charges of amazing of 1000 charged by u which was free in idea when i port my number. Without my knowledge charges put by your company. Went to store manager vikas in ohagwara he assured me 10 days back charges will be waived. He called on 23 re may that it is done but again today outgoing barred. He is not picking calls even. From last 15 days he is making fool of me and this was not expected from company like u.. Even wrote to your md sunil but no revert. This is service standard of your company. I am banker and known very well what is service. Changing my number to other number will post on all social media to do the same. Thanks for showing thos kind of service to all o[censored]s

Hi there;

My vodafone mobile no. Is [protected] and my name is srinivas kamath

I received an sms on 25th may 2020 at 14:22 saying "juiceup pack is now active on my number as requested."

I have not activated this service and rs. 75 have been deducted from my balance regarding the same as a rental for 15 days.

I immediately deactivated the service as per details provided by the message as to how to deactivate it and within next 15 mins the service got deactivated but the rs.75 charged have not been credited back.

I am seeing similar complaints by other vodafone users in this forum and feel that vodafone should solve this technical glitch

Or is it some way of charging their own customers illegaly during lockdown period all over india and no vodafone customer can go to any vodafone service store to solve this issue.

Please provide me with a refund as i have already deactivated the service which was activated on my account without my consent.

Thanks & regards;
Srinivas kamath

Sir/ ma'am,
This isn't the first time vodafone has done this. They activate some games or some other vodafone services without asking my permission and adding to it, they deduct my balance. Everything happens without my consent.

This time they have activated 'games portal' without my permission on my number and deducted more than 20 rupees of which i can't find any receipt of, even on their vodafone app. It's like vanished currency and there's no sms that says they have deducted my money. All i have is an sms that says 'thank you for activating games portal'. Thanks to me knowing their previous multiple times when they did the same stealing that i checked my balance this time, i would have never known they ripped me off more than 20 rupees without telling me so.

When i do confront them in their stores (In the past few years) they either look busy and refund my money. I am satisfied and i walk away but refunding my money does show that they activated unneedful services on my phone without my consent. I do understand this has been a problem for a lot of people but vodafone takes this very lightly. Today i thought of calling their customer care but now they have started charging 50p per 3 minutes which looks less but we all know about the 'hold option' that will make them ask us to hold for as long as they want.

Please help see that this doesn't happen to anyone and i get my deducted balance back. Keeping alive my hopes on you, thank you.

Dear sir,

I am getting a bill for connection not been used for past 3 months.

I have requested them to forgive the bill and activate the connection because it is happening again.

Please help..

Regards

Rajeev nigam

Sir my mobile no is [protected]. I am vodafone customer. I bought a plan of 149. But company changed it to 299 itself. Company did not inform me about it. When i called company then one of company member told me that take the plan of 224. Then i agreed with him. But no plan was changed. Company also collected 50 ropees only becuse i paid bill later. Now want take an action against company. It is just making fool of the customer.

By mistake i recharged twice on 23may 2020 with rs 379/-. Nobody in vodaphone is entertaining this issue of mine. I also mailed this issue but no one addressed to this issue.

On 9th May, I recharged my dad's number with Rs 379 recharge. My money got deducted but the package didn't active (no message was received regarding successful activate or unsuccessful transaction). I then recharged Rs 10 to check what exactly is wrong; however, this recharge was successful. I then called the customer care service, I explained about the situation. On knowing that I had recharged from my Vodafone App, the customer care representative informed me that it will be refunded in 7 days, if the money was deducted and didn't got activated. Now it has been 15 days.

Note that I also raised a written complaint to [protected]@vodafoneidea.com. I am currently replying to the third person, imagine in one email thread, the representative keeps on changing and each representative asks the same thing every time. Share the bank details and transaction history. I have shared the bank statement and also the message that I received from HDFC that it was deducted. Now is it my problem if I didn't receive a message from their system that the transaction failed? It doesn't even show in the history.

Most importantly, I don't care about the money. I am wondering how many such cases are happening on a daily basis, and most of our people in India don't know how to raise complaint. Even if they do, do you think these customer care people would be of any help? I spoke to them and written several emails and I am still replying to their template emails.

I want you to take necessary actions. They have all the details that they asked for. My concern is that there should be a proper system to resolve the problems.

If you want me to share the email thread, I would be more than happy to do so.

Vas subscription is being done without my consent consecutively.in one day it has been done twice - right after recharging the sim. I did not subscribe for the services at all. This happens everytime after i recharge - and for each subscription they charge 35 rs, even though it is not with my consent. Till now a total of 105 rs has been dedcuted in the past week.

On 20may 2020 due to amphan cyclone mobile tower of vodafone fell down on our rooftop causing a heavy damage to my house cealing. Cracks are all over my cealing and walls. We gave consent to the tower authority on 2004 till now they are using our rooftop but we flat members are not getting benefited moneytorily or by something else. Our lives are being endangered only. Flat promoter & tower authorities are not shifting the tower from our rooftop as we don't want it anymore on our flat after such an incident. We now just request to give compensation money to us from tower authority. Vodafone has given the lease of looking after the tower to indus tower. We are in great danger. The tower was palnted on 2004 since then it's running & no new agreement papers were offered to sign. We are not getting any benefits only we are getting ill because of the radiation & sound caused by the tower. We don't want it on our roof anymore. Please help us out. Our address is maheshtala west jaktala kolkata 700141
Landmark beside maheshtala police station

I have received messages of value added services being added to my pack with any request from my side. Money gets deducted unnecessary.

I am using vodafone from past 4 years it was good journey but now i am facing huge problem in using vodafone services. From past 3 days there is no network in my phone, handset is ok as i checked in by inserting d sim in other handset. By manual selection of network through setting option i am able to connect to vodafone network bt it automatically gets disconnected. I called to ur no 198 through other vodafone no bt they r not providing any solution from last 3 days nd behaves very rude. Please look in the matter and do the needful asap.

Yours
Ajeet singh
Vodafone no.[protected]
Alternate no [protected]
Email [protected]@gmail.com

Usage charges of rs.149 being shown in my bill, even though i am not using any service that should caharge me this much, i am vodafone postpaid customer from 6 years and this is being happening from few months now, i was paying uptill now but after seeing this months bill i was totally alarmed
I have filed a comaplint to vodafone customer care regarding the issue but to no effect

Mr vodafone
Vodafone is most dirty company.
Customer gives nice network for payment vodafone is not provide good network any mobile network and calling network
Vodafone receive payment for fauji network but vodafone give two g network and call is drop

I m complaining about my number, [protected], is a prepaid number, and it shows negative balance, in this time of lockdown, m not able to use my number, i have dis number only, which is connected to all my bank or other...