Vodafone India Complaints & Reviews

On 9th May, I recharged my dad's number with Rs 379 recharge. My money got deducted but the package didn't active (no message was received regarding successful activate or unsuccessful transaction). I then recharged Rs 10 to check what exactly is wrong; however, this recharge was successful. I then called the customer care service, I explained about the situation. On knowing that I had recharged from my Vodafone App, the customer care representative informed me that it will be refunded in 7 days, if the money was deducted and didn't got activated. Now it has been 15 days.

Note that I also raised a written complaint to [protected]@vodafoneidea.com. I am currently replying to the third person, imagine in one email thread, the representative keeps on changing and each representative asks the same thing every time. Share the bank details and transaction history. I have shared the bank statement and also the message that I received from HDFC that it was deducted. Now is it my problem if I didn't receive a message from their system that the transaction failed? It doesn't even show in the history.

Most importantly, I don't care about the money. I am wondering how many such cases are happening on a daily basis, and most of our people in India don't know how to raise complaint. Even if they do, do you think these customer care people would be of any help? I spoke to them and written several emails and I am still replying to their template emails.

I want you to take necessary actions. They have all the details that they asked for. My concern is that there should be a proper system to resolve the problems.

If you want me to share the email thread, I would be more than happy to do so.

Vas subscription is being done without my consent consecutively.in one day it has been done twice - right after recharging the sim. I did not subscribe for the services at all. This happens everytime after i recharge - and for each subscription they charge 35 rs, even though it is not with my consent. Till now a total of 105 rs has been dedcuted in the past week.

On 20may 2020 due to amphan cyclone mobile tower of vodafone fell down on our rooftop causing a heavy damage to my house cealing. Cracks are all over my cealing and walls. We gave consent to the tower authority on 2004 till now they are using our rooftop but we flat members are not getting benefited moneytorily or by something else. Our lives are being endangered only. Flat promoter & tower authorities are not shifting the tower from our rooftop as we don't want it anymore on our flat after such an incident. We now just request to give compensation money to us from tower authority. Vodafone has given the lease of looking after the tower to indus tower. We are in great danger. The tower was palnted on 2004 since then it's running & no new agreement papers were offered to sign. We are not getting any benefits only we are getting ill because of the radiation & sound caused by the tower. We don't want it on our roof anymore. Please help us out. Our address is maheshtala west jaktala kolkata 700141
Landmark beside maheshtala police station

I have received messages of value added services being added to my pack with any request from my side. Money gets deducted unnecessary.

I am using vodafone from past 4 years it was good journey but now i am facing huge problem in using vodafone services. From past 3 days there is no network in my phone, handset is ok as i checked in by inserting d sim in other handset. By manual selection of network through setting option i am able to connect to vodafone network bt it automatically gets disconnected. I called to ur no 198 through other vodafone no bt they r not providing any solution from last 3 days nd behaves very rude. Please look in the matter and do the needful asap.

Yours
Ajeet singh
Vodafone no.[protected]
Alternate no [protected]
Email [protected]@gmail.com

Usage charges of rs.149 being shown in my bill, even though i am not using any service that should caharge me this much, i am vodafone postpaid customer from 6 years and this is being happening from few months now, i was paying uptill now but after seeing this months bill i was totally alarmed
I have filed a comaplint to vodafone customer care regarding the issue but to no effect

Mr vodafone
Vodafone is most dirty company.
Customer gives nice network for payment vodafone is not provide good network any mobile network and calling network
Vodafone receive payment for fauji network but vodafone give two g network and call is drop

I m complaining about my number, [protected], is a prepaid number, and it shows negative balance, in this time of lockdown, m not able to use my number, i have dis number only, which is connected to all my bank or other...

I am seeing last 3-4 month that my balance is
-2.99 i am shocked how is possible. I had recharged of 30.

I have got call from vodafone customer care person. That your plan will be from 399 to 499 today. But i dnt want to increase my plan and i dnt want exter gb. So plz keep my plan of 399only. U can't drictly change my plan from your side.

Sir,
My name is sudip kujur and i recharge my vodafone number [protected] on 22/05/2020 the recharge amount is 299 through internet banking. The payment is successfully completed but i cannot get the balance. I attached my payment receipt.

Therefor i request you to please help me.

I can't send any messages from my redmi note 5 phone through messaging app. Please help me in solving this problem. Thank you.

Hi can see a wrong charge of rs.2500 which is mentioned as exit fee for a plan which i have never opted for. I want a refund for that. I will not be able to pay my postpaid bill until then. As soon as i received the sms with my bill details, i tried calling the call center but the call was never connected to any executive. I have been doing this for the last 3 days. Today my call got connected to an executive who sounded least interested in talking to me. He was very unprofessional and also mentioned that their systems are down and he cannot do anything.

I have been loyal customer of vodafone for the last 10 years, and is the kind of service i get for being a loyal to this brand. My details are as below
Mobile no - [protected]
Bill amount - 3749
Refund amount 2500

In the name of VT VF CARE, I get lots of messages . Which I don't to receive

Also iam charged for such messages. Pl don't charge (send msg ) me

Firstly i was trying to recharge via phonepe on a vodafone number [protected] and it showed unsucessful. Later i recharged via gpay successfully and after that my account got debited twice for 399 plan. The phonepe recharge somehow got sucessfull later. Please help....

My vodafone recharge not get in my phone vodafone sent msg txn num etc.

On 20th may 2020 around 9 am i re charged my vodafone no online. Still that has not been realised. I won't get any refund too.

I would like to complain about the disgusting internet connectivity offered by Vodafone India. I have the screen recording as well as the call recording to the complaint number 198.

Hello,
Im vodafone - maharashtra user, presently working in delhi ncr. I am unable to generate upc for mobile number portability by sending msg on 1900. I tried a several times, but of no use. It is causing a lot of trouble to me and wastage of time and effort. I request vodafone india to please help me generate a upc so that i can start the process of porting asap.
Thank you

I poonam singh just want to convey that i have been fooled by the custumer care excutive, she explained wrong benifits of the post plan services and bcz of that during the rare condition of lockdown i was not able to deposit the excessive bill, the company stopped my no bcz of which i am not able to get essential services on my no., i am unable to pay the bill anyhow as i havenot used my no. Netplan also. This no. Is very very important to me. I request to solve out my problem as soon as possible. I will wait for your response for 3 days if not solved i will write a letter to chief minister and prime minister. Thank you