Vodafone India Complaints & Reviews

I want to raise the complaint against vodafone as i am using the number of vodafone postpaid up west from last 10 years i march i received the bill of 1680 rs. As i am using the plan in which i have to pay 700 or less than when i asked the executive they said 795 rs. Has been charged for 159 international sms which i did not send to anyone if i have to talk internationally then there are a lot of mediums like watsapp messenger and many more why i will send sms. Also my phone had stolen by someone on16 march2020 i have the copy of police report after getting new sim i received otp from 76813 and i informed the vodafone they said they will sort out the problem and i paid the bill of april 710 after that the next day they barred my services due to non payment of 795 amount of international sms in lockdown period they deactivated my services without informing as everyone knows we can’t go out and all the work is going from home then i paid the amount as they debarred my services. Yesterday i mail to the appellate care of vodafone and i got reply from that the amount cannot be reversed back as it is a genuine charges neither they have me the number in which sms has sent. Its a humble request to you kindly solve my query as soon as possible and please reversed back my amount of 795
I am also sending the reply from appellate care in which my docket no is mentioned.
Hello rohini,

Greetings from vodafone-idea!

As per your email, i would like to inform you that basis the summary of your issue, i have forwarded your concern related to incorrect billing for your number [protected] to the concern team and as per confirmation received from them, you have been charged for an amount of rs.795 for sending 159 international sms from your number and same are genuine charges, cannot be reversed back.

The docket number for the interaction is 3-[protected].

Thank you!

Himanshu chandra

Vodafoneidea appellate
Website: www.vodafone.in

I have recharged Rs 599 pack which comes with 100 SMS per day, but I am unable to send messages . So I even recharged SMS pack of 12 Rs which has 120 SMS for 10 days I can't send any SMS. Even though the recharge has been done proper service is not been given.

मैंने दिनाक 20 may 2020 को बताए हुए स्थान (Vodafone store 31 panch satti circle sadulgunj near mumal restaurant bikaner panch satti circle, rajasthan 334001) से वोडाफ़ोन की सिम ली थी|
मुझे वोडाफ़ोन स्टोर पर श्रीमान चेतन आचार्या जी द्वारा बताया गया की रुपए 647 मे मुझे प्रतिदिन 1.5 gb + 1.5 gb = 3.0 gb internet उपभोग के लिए 84 दिन तक प्रदान किया जाएगा |
मगर मुझे 1.5 gb ही प्रतिदिन इंटरनेट मिल रहा |
वोडाफ़ोन स्टोर पर ये बात सूचित करने पर कहते हमारे प्लांस बदल गए | हमारी गलती नही है |
यह कंपनी की गलती है| उन्होने हमे देरी से सूचित किया था |
इन सब क बीच अब मे खुद को ठगा हुआ महसूस कर रही हु |
ओर mental harassment का सामना कर रही हु |

मेरी आपसे गुजारिश है कि आप न्याय करे ओर मुझे मेरा हक़ दिलाये|

Hii why are u my number t blocked incoming calling is not available my number so please try to and need my calling solve my problem fast incoming calls is on available

Hi

I am outside of india and I recharged 2 times for 100 Rs and 295 Rs. as it was showing my balance -182 Rs. But even after recharge its still same.

Also I cannot send SMS at all from my indian mobile number. I tried to connect on twitter @VodafoneIN but even after 3 days no one replied.

I am staying in Bangalore Urban and facing multiple network issue for the past 2 weeks even though I am getting good signal strength here. I have data pack serving 3gb per day and regret the inconvenience of not able to fully utilise that. Hope Vodafone looks in to this at the earliest as Quarantine without internet can be really disappointing.

I was cheated by their sales people by saying 'i'll get 100 rs discount on everymonth on my billing amount. Once i visit the store in ramamurthy nagar and inform that discount was not applied agent suggested that you can convert to prepaid if you dont wish to continue. I asked them to convert the same however same was not done. I started getting bills everyday even though i didnt use the service. Collection agents are threatening me that they will file a case for not paying.

Dear Vodafone,

Recently, we have requested for the conversion of our postpaid connection numbers, [protected], [protected], [protected], [protected], [protected] to prepaid ones after settling the total outstanding bills as on the requested date.

As above, we request you to send us the detailed bills for the above connections for the period from February 2020 to April 2020 which we have not received yet. Because of this, we are unable to file our GST for the same.

Kindly send us the above bills to our email id [protected]@gmail.com
at the earliest.

Hi
I've been changed an extra bill of 213 rs and the vodafone idea is claiming that i've changed for content downloading charges. I have not downloaded any content and moreover the vodafone internet service is that so bad that one cant do simple browsing on that. This all has happened after i register to port. This is simply an effort to get more money from customer's pocket.
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Vodafone has charged me 878 rupees in april 2020, for calls made to a six digit number, which i have not made. I have called vodafone and was asked to send an email with my call log. I sent the email and was informed by email that vodafone billing is accurate and that i should be careful when making calls, and they cannot change the bill. I do not make calls dialing any numbers, all the calls are from my contact list. I have not made those calls. Please assist.

Dear vodafone team,

I have use vodafone service last 2 year and bill plan rs-149 + gst with benefit (Unlimited local and std calls as informed by care execute) but my bill has been generated in month of apr, 20 of rs-444...?

As we have many time calling in your care regarding extra charged in my bill for the month of apr, 20 approx rs-292 but no any response your side.

As i called to care and told me we have not authorized for any excluding late payment so i have forward your waver request to our seniors on dated-25.04.2020
When i called in care today but not foreword any request to senior and now my service has been suspended.
If you will waive my extra charge from my bill then i shall be payment and have continue service with vodafone service.

Sir/Madam

my mobile postpaid no [protected] plz.send the above bill payment receipts from Sept 2019 to May 2020

Thanking you

[protected]

Dear sir/mam
Good day

I'm using vodafone services for 10 years, it was good, but for last three years they started to cheat me. I'm merchant mariner most of the time i roam internationally. Sometimes they charge me for caller tune, post data uses, service activated through website, and so and so,
Even they charged me when i was in deep sea, they have charged me when i was in nassau (Bahamas) such place how could they charge where they don't have network connectivity. Are they provide network connectivity at mid sea???
Are they provide network connectivity in nassau (Bahamas)???
It's been already four five times when they charged me, where they don't have even connectivity, when i complained them they said you have activated this, that. I tried to explain them that how could you charge if you haven't any connectivity there, my mobile was in flight mode. But they did nothing for me.
Please look into this 🙏🙏

I want my sms details

In my recent bill i noticed around 39 sms messages being charged which are not being send by me. When i reported the issue to the customer care, they replied that the bill is correct and the sms are charged because i might have allowed imessages or facetime to send messages. I let them know that i am not using an iphone and so dont have imessages or facetime in my device. The next mail reply didnot give any reason, but simply said the bill is correct.

I see that all the 39 messages where send to different isd numbers in a short span of 70 seconds, and there is no trace of any of those messages in my handset.

Since past 7 days automatically vas services are being activated by vodafone and my balance is being deducted. I never subscribed or activated these services through any means but still these services are being activated and my balance is being deducted. First they activated how to video services and deducted rs 49 from my balance. Now they have activated some game and rs 10 have been deducted from my account. Vodafone is not ashamed to use such fraudulent practices to loot the consumer.

There is no breakdown of these charges in my bill and they appear in almost every other bill cycle, these are hidden charges and explained no where on the app or website. I have been a vodafone user all my life and charging for something with mentioning what it is for is cheating and fraud !

I am having a bad internet connection from past seven days and it is not working well. The Vodafone is the worst company to provide internet connection to user. They charges Rs/200- a month and work Nothing.

Dear,
Service provider
What the heck is this ? Yesterday I did top up of Rs.50 still my incoming and outgoing is denied...asking to do unlimited top up aur go with combo pack...how can you people control our top up amount too .Even in this pandemic ...
Please look after this as soon as possible..
Thank you.
Regards,
Unhappy customer...

Money stolen management

Hope it will be considered now.

This is my complaint when i had posted this 14th may'2020. But its showing resolved without doing anything from your side.

My balance amount deduction is not acceptable because there is no reason for the deduction. Behave like a responsible organisation.

I have copied this from my last posted,

I am a vodafone customer. I am using this number as a secondary number because of the unnecessary deduction happens always. I am using another network as a main one for all my internet services. But vodafone unnecessarily deducted my balance rs.64 plus which i have kept for some emergency home needs. This kind of amount deduction is a general hobby for vodafone always it seems. I don't know how dare to take others money without their knowledge. Give me money back and please stop such a nonsense things immediately. Who told you deduct my money. It's disappointing me.