Vodafone India Complaints & Reviews

I am a post paid service user of vodafone mobile service having cell no. 90517xxxxx7 and make monthly payment online either through my debit card or through net banking from my desktop computer. This was continued till last month. Today being the due date of payment, when i logged to their website vodafone.in and proceeded to pay i found that they have removed the payment facility through debit card / net banking. They provided only two option of payment : 1. Through their android app and 2. Giving mandate to their payment gateway for auto debit by providing only credit card details.

In spite of my best effort to find out whether i can pay online through debit card or net banking went in vain, as vodafone now provide only avr without any option to talk to their customer care executive and no email id so that i can lodge my complaint.

They charge a high late fee and withdrawing the existing payment facilities during this period of lockdown is only a very unfair trade practices with an ultirior motive to gather credit card details and to charge late fee especially post amfun destruction their service is very poor (Unstable and poor signal) for last 11 days which has already put us in great difficulty.

I look forward for help from this platform so that vodafone revert back to their earlier payment option to enable me to make payment online without any late payment charges.

In spite of surrender message and bill is coming
1. I am sr citizen 70 +
2. My son pranshu tiwari had phone [protected] at my address 288, dda sfs flats, sector 5, pocket 1, dwarka delhi 110075
3. I surrendered this number in feb 2020. I was confirmed for disconnection by phone. My number being alternate number, at least 10 persons got it confirmed.
4. But still i am getting message for payment as below dear customer, an amount of rs.117.29 is due on your alternate vodafone number [protected]. Please use account id[protected] and msisdn - [protected] while making the payment. To pay click http://tinyurl.com/j9plz8v.Incase of any assistance please call at [protected]/ [protected] between 9.00 am to 6.00 pm.
5. Please notewe do not need this number for ever. Please disconnect and treat surrendered
6. Request to please stop this mail to me and do not make any claim. I have talked to many person but no result.
7. Due to lock down and my age i am not able to visit your office. Please do needful and intimate me. I shall not be making any payment on this.
Please resolve this issue,

Hi,

I have been using vodafone since many years. After this unlimited pack recharges started, i usually keep my main balance 0. Last nov 2019 i recharges my mobile with 100 + 100rs and realized that balance was 0 in few weeks. I though it may be because i had traveled to bhutan. I started keeping tap on my balance. And since jan 13 2020, i cam to know that vodafone is deducting 21/49 or some amount in name of some random package.

I had heated conversation with vodafone customer executive and they said in good will they are returning the amount. However till march 2020 21 then 49 then 21 then 49 and 49 rs got deducted in some some amount of time.

Its was till the time i warn them that i will port my number. The deduction stopped happening. Now in may i recharged my number with 3 month pack. And as expected again the deduction started.

This time they deducted 29 rs on 24th may. For "dnld-wwap_dls0029_ppu_kin01467053" package. Again there is no service activated on my number and no such name of download file in my mobile.in fact there is no download history on my mobile for 24th may (Same for all previous deductions).

When i asked what is this download and what it does there customer care have no reply. They simply say they don't know. Now i don't understand any reason to pay even 1 rs if there is no service on my number or no download on my mobile.

On searching this on google, i came to know there are many consumer of vodafone who face similar deduction with no information of what the deduction is for or what the package actually does.

This is a scam they are running to deduct main balance and after complaint they give that package name and say they cannot return the balance. Kindly raise a strict action against these type of activity of vodafone india.

I have a 30+ mail chain going on with them since january. This time they are not even replying me. They have blocked my on fb messenger & on twitter they only give one reply as the charges was valid. If i am not even getting any service nor i have any download on my mobile how can the charge be valid?

I have attached trai cms screenshot saying no active service.

Hi my rajnish kumar my pf no - tn/35791/215844 employee code-252341, joining date-11.10.2010, leaving date 30.11.2011, my contact no is [protected], email id - [protected]@gmail.com

Earlier i had one vodafone post paid connection which was ported to bsnlon 01.01.2020. Vodaphone had one outstanding bill of rs.168.73 for the period from 27.12.2019 to 30.12.2019 and the same has been paid on 26.05.2020 vide payment id ssbi[protected]. Due to non payment of outstanding bill my connection was disconnected by vodafone during march, 2020 onwards as confirmed by the bsnl authorities on 30.05.2020. Once the entire outstanding dues has already been cleared so the reason for maintaining disconnection action till date is definitely falls under revengeful act. It appears from the fact that vodafone has no business ethics and maintaining the strategy to bid good bye to the former customer for ever. Request for immediate reconnection

Special call charges of rs 662 + gst charged on my postpaid number [protected] for call made to[protected], 55000 between 18-apr to 21-apr-2020.

I have not made any calls on this numbers.
This is something fraud on bill.

I have already wrote an email to customer care but they are replying how to protect my phone with screen lock.

Pls reverse rs662 also with gst and confirm to enable me to pay my postpaid bill in time. Last date 2nd june 2020.

Attached an answer from customer care.

Dear to all,

This issue i m highlighting that vodafone customer care is really pathetic i have raised a request mobile number portability from vodafone to reliance jio, even i had done all the procedure to convert my number due to pathetic network issue one of the executive called to me as reliance jio and he said to me that your mobile number i. E [protected], is in postpaid connection so he told to me that just type cancel [protected] and send it to this number [protected], i send it at that time i don't realized request have initiated for cancel of mobile number portability, but i got to know that my request have been cancel, i just want to file a complaint against that executive. His number is [protected]

I recharge my vodafone mobile number with data pack of 4gb/day with unlimited voice calling for rupees 299 but as per convo with their cc people regarding this they told i utilized only 2gb they told me that remaining datas will be compensated with in 24 hrs but till now i can not got any calls regarding this today i once agin reach to thyem they told need to wait for another 24 hrs. I cannot understood why i need to wait for another 24 hrs already i spent 24hrs according to their verbal convo. I had reference no which got from them mum-v[protected] which raised onm 28-may 2020 03:25 pm but they did not resolvethis issue according to their commitment. Kindly resolve this issue i renewed this pack on 17-may-2020. Kindly resolve this issue asap.

Vodafone is the most pathetic and hopeless service it gives the worst customer support there is no co ordination between department. No two department can transfer call to the employ which customer wants to speak. I am having a problem since 1 months from vodafone not getting incoming calls but no 1 is there to take care of my problem all employ gives false promises they dont even know how to file a complaint they have untrained employees 1) mukaram 2) sanjeet 3) keshav 4) shivam. Employees who dont know how to file a complaint.

I suffer from a bad network problem. Please provide better network facilities as there is a lot of trouble. Neither the phone comes quickly nor these ternets run properly. It is my humble request to help me as soon as possible.

Today i recharged my no. With 100 rs and 30 rs. After sometime 99 rs was deducted. I looked up for last deductions and it showed something like "dnld". I checked via vodafone app too.. There was no active plans at that moment still the amount got deducted. I emailed the issue to them... And after few minutes i received text saying i have subscribed to caller tune. Two such texts were received... 1st one saying your caller tune is active now. And other one saying i requested it on 15/05/2020. No such activation was done on my behalf voluntarily. And now even app is saying that some pack has been activated.. (It wasn't there earlier..). Kindly look into this.

I have been charged unnecessarily on my bills every month and every time I have to reach the customer care to get things corrected.

For one month, they correct things, they charge something else next month.
And, when I submitted a request to generate UPC, I receive a message stating some problem with the service provider. Once I received a call from the customer care department and I stated about being unable to generate UPC code.
The response was, we can't help because of lockdown. And, you will have to pay bill. We can work on your query after lockdown ends.

Like, why would I pay extra every month. And, God knows when this lockdown will end.

The current situation is, I am tired of reaching Vodafone through Twitter, Call, Mail, and every way possible but not receiving even a single response.
All I get is an acknowledgment mail and nothing thereafter.

Ph no [protected] and [protected] oustanding paid on 22.05.2020
Still not able to call due to clearance from your end not receiced

Vodafone india has been activating my services without me actually activating or opting for any services. This has happen twice in the last two weeks. These are the messages that i have got.

Hello! Juiceup pack is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of rs.35 has been deducted. Your current balance post service activation is rs.22.574. To deactivate sms stop to or call 155223 (Toll free).

Hello! Sona jeeto pack is now active on your number, as requested. This service will remain active till you deactivate it and you will be deducted rs.6/day. Your current balance post service activation is rs.121.674. To deactivate, sms stop to or call 155223 (Toll free). Offer! Now enjoy free profile tunes on callertunes app, click bit. Ly/vf-tune. Listen to your favorite songs, call 1234 (Tollfree)

Dear sir
My vodafone number [protected] and [protected] is not displaying incoming caller id (Number) since many years. All the complaints made are on deaf ears to vodafone customer care. Kindly help

My name is aseem i am vodafone retailer. I am not getting service from your distributor or salesman. When ever i called them to send money in demo they said your demo is not attached with us it's attached with another person and he also said same i am faddup with this. I have to leave everything tell me what i can do my no is [protected] my demo no. Is [protected]

Hi vodafone,

I am requesting you to please resolve my excess bill ([protected]) which i want to pay as per my normal monthly amount and i am fed up with your fake commitments done by your resolution team when i give a port request of my number..

As i remember that wrong commitment was done by your team on 18th may 2020, they told me to stay with vodafone all excess charge will be waveoff this time. So please correct my bill as 249.00 per months as soon as possible as per agent commitment. I will able to ay the same.

Please don't call me without listen a call recording. Its mental harassment case on you with compensation as you making a call me again and again without reading mail properly.

If that is not available then why your agent advised me about it. I need call observation of this.

First you need to play a call recording to me which i made on 18-may-2020. From last three days you are telling me that there was no call recording then from where you now find the call recording of that, let me listen a call recording may be you are telling a lie.

Every time getting a different answer without listen a call recording.

Now i have a confirmation mail also.
Kindly do needful.
Br-rajeev mishra

Dear Sir,
I have a complaint regarding my mobile no [protected].
I have called so many times to your customer care but they are unable to resolve it at their end. I requested him to connect with some senior but they denied. Yesterday also sent complaint by email to vodafonecare.[protected]@vodafoneidea.com; but no resolution till now. My number out going facilities got barred.
In this corona tuff time I am in trouble due no income at all and you have sent me a heavy bill, which I am unable to pay. (Hope you can understand my situation)
My bill is very high from past 2 months, I am unable to pay it.
So here I request you to kindly wave off all extra charges except my original bill amount of Rs.297 per month.
Kindly resolve it ASAP so that my service get continue.
otherwise i have to go to the Government public grievance cell.

Best Regards,
Rajeev Mishra

My vodafone number is [protected]. Today on 27th may 2020, at 5:27 pm, vas named funbox pack is activated on my number without my consent and amount of rs. 5 is deducted.
I havent requested any such service. As per trai regulations, mobile service providers are not allowed to deduct balance for any service without taking customer's onsent.
I want the deducted amount refunded in my balance immediately.

My vodafone number is [protected]. Today on 27th may 2020, at 5:27 pm, vas named funbox pack is activated on my number without my consent and amount of rs. 5 is deducted.
I havent requested any such service. I want the deducted amount refunded in my balance immediately.