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Vodafone India Complaints & Reviews

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Updated: Mar 23, 2026
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Vodafone India reviews & complaints page 146

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S
saloniagarwal
from Basti, Uttar Pradesh
May 4, 2020
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Sir i've done my recharge today and is unable to browse internet. No sign of network is displayed on my network bars. No service available status shown while choosing network manually. Contacted to retailer, your available complaint contact number and other but unable to provide me a response. Try fixing my issue seeing ur available videos and provided other steps but no result. Sir it's sicere requeat to solve it as soon as possible as my work is at stake.
May 4, 2020
Complaint marked as Resolved 
Solved automatically but very slow in browsing
Vodafone India customer support has been notified about the posted complaint.
Verified Support
May 31, 2020
Vodafone India Customer Care's response
Dear Customer,

We glad to know your concern has been resolved. For any further assistance, just let us know and we will be glad to help.

Regards,
Snehal
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    M
    manishtambat
    May 4, 2020
    Resolved
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    Resolved

    Address: K-17/18/19, MIDC Trapure, Dist .- Palghar, MS.

    Dear sir,
    Requesting you in my area - boisar midc tarapur, dist - paghar internet data service is very poor, i make a huge quantity of complaints regarding it since last year in your call center. Always they replied that your technical team will our area within 3-4 days and solve your my problem. But in some cases (5-6%) i feel some improvement. But soon it becomes bad. Since last 2-3 days network is totally collapsed. It s my corporate connection.
    Problem is disconnection of net after every 2-3 minutes. Very slow speed. Sometime speed get proper but suddenly it downs and connection lost. So we can do downloading and video watching work up to some extent. But we cant do bank work, other official work, chatting with friends etc.
    Dont know why you ppl claiming of providing 3g, 4g data when it is not working. You are earning a huge revenue by making ppl fool.
    Can any body hear this!!!???
    Regards,
    Manish tambat
    [protected]
    Arti industries ltd, midc tarapur
    Dist, plaghar, maharashtra.
    Aug 15, 2021
    Complaint marked as Resolved 
    Vodafone India customer support has been notified about the posted complaint.
    Verified Support
    Jun 01, 2020
    Vodafone India Customer Care's response
    Dear Customer,

    Please be informed that we have raised the complaint under service request number 4-[protected] and due dated on 03-JUN-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

    Regards,
    Snehal
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      M
      Mubarak Ali Khan
      from Hyderabad, Telangana
      May 3, 2020
      Resolved
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      Resolved

      Hi vodafone,

      I am requesting you to please share the call observation which i make you on 04-feb-2020 and also find the attachment for reference.

      As i remember that wrong commitment done by your agent, so please change my plan to inr 199.00 per months as soon as possible as per agent commitment.

      Please don't call me without listen a call recording. Its mental harassment case on you with compensation as you making a call me again and again without reading mail properly.

      If that is not available then why your agent advised me about 199 plan. I need call observation of this.

      First you need to play a call recording to me which i made on 04-feb-2020. From last three days you are telling me that there was no call recording of 04-feb-2020 then from where you now find the call recording of that, let me listen a call recording may be you are telling a lie.

      Every time getting a different answer without listen a call recording.
      If that plan is not available then why he offered me

      Now i have a confirmation mail also.
      May 3, 2020
      Complaint marked as Resolved 
      Hi vodafone, I am requesting you to please share the call observation which i make you on 04-feb-2020 and also find the attachment for reference. As i remember that wrong commitment done by your agent, so please change my plan to inr 199.00 per months as soon as possible as per agent commitment. Please don't call me without listen a call recording. Its mental harassment case on you with compensation as you making a call me again and again without reading mail properly. If that is not available then why your agent advised me about 199 plan. I need call observation of this. First you need to play a call recording to me which i made on 04-feb-2020. From last three days you are telling me that there was no call recording of 04-feb-2020 then from where you now find the call recording of that, let me listen a call recording may be you are telling a lie. Every time getting a different answer without listen a call recording. If that plan is not available then why he offered me Now I have a confirmation mail also received on 17 Apr 2020.
      Vodafone India customer support has been notified about the posted complaint.
      Verified Support
      Jun 01, 2020
      Vodafone India Customer Care's response
      Dear Customer,

      We have tried contacting you at 03:12 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

      Regards,
      Snehal
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        G
        geniusass
        May 3, 2020
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        Calls curtailed even before expiry period and not activated in spite of recharge
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          M
          from Kolkata, West Bengal
          May 3, 2020
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          Today a message came to my mobile that on my request the service provider Vodafone deduct Rs.35/- without my consent although there is nothing request from my side.pls.look at this matter.
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            R
            Rajesh Velumani
            May 3, 2020
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            Hi team,

            I am not receiving incoming calls and msgs. Also unable to send msgs also. Pls look into this at the earliest.

            Thank you
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              D
              daxajadav
              May 3, 2020
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              Resolved

              Dear sir/madam,
              One of my postpaid vodafone number is [protected], in this number there is no any value added service then also vodafone raised bill with value added service, i call many time to vodafone customer care for this query but they are not give any proper answer regarding billing, they are continues charges wrong amount in bill.
              Please do the needfull
              Sep 1, 2021
              Complaint marked as Resolved 
              Vodafone India customer support has been notified about the posted complaint.
              Verified Support
              Jun 01, 2020
              Vodafone India Customer Care's response
              Dear Customer,

              As per our records, on 10 May 2020 reversal of Rs.59 is processed against the service request number 4-[protected]. It will reflect in your forthcoming bill.

              Regards,
              Snehal
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                S
                saloniagarwal
                from Basti, Uttar Pradesh
                May 3, 2020
                Resolved
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                I had done my recharge of599 on 24th feb, 2020 of 84days with its validity ending on19th may around & i'm unable to access outgoing services last 10 days. Madeva complaint but no hearing. Again done a recharge of 50 today sam problem. So i request to kindly solve my issue as soon as possible and my reviews regarding vodafone network are getting worse day by day.
                Aug 12, 2021
                Complaint marked as Resolved 
                Vodafone India customer support has been notified about the posted complaint.
                Verified Support
                May 31, 2020
                Vodafone India Customer Care's response
                Dear Customer,

                Please be informed that we have raised the complaint under service request number [protected] and due dated on 05-JUN-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

                Regards,
                Snehal
                Sir will u be able to seek consumer redressal. No response yet
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                  S
                  Sadolya
                  May 3, 2020
                  Resolved
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                  Resolved

                  Complaint regarding the bill amount of vodafone postpaid number. I have been charged extra of 1490/- inspite of not having so much usage. Every month the amount is just increasing. Also i visited the vodafone store twice to change port my number to prepaid number but everytime they just gave an excuses. I have been charged taxable amount, tax. Whereas my actual usage is zero. I hope to hear for my complaint as early as possible. I won't make any payment till then until my issue is being resolved
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Vodafone India customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 01, 2020
                  Vodafone India Customer Care's response
                  Dear Customer,

                  As per our records, on 5 May 2020 reversal of Rs.998.99 is processed against the service request number 4-[protected]. For any further assistance, just let us know and we will be glad to help.

                  Regards,
                  Snehal
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                    S
                    Sadolya
                    May 2, 2020
                    Resolved
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                    Resolved

                    Complaint regarding the bill amount of vodafone postpaid number. I have been charged extra of 1490/- inspite of not having so much usage.in the month of april i was charged 1490/- in the month of march i was charged rs 577/-. Every month the amount is just increasing. Also i visited the vodafone store twice to change port my number to prepaid number but everytime they just gave an excuses. Please if you could resolve my issue as early as possible. I don't even get to see the usage of every month no detail is being provided so that i could understand the usage details. Everytime i have recieved a bad service from vodafone. Hoping to resolve my problem soon
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Vodafone India customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 01, 2020
                    Vodafone India Customer Care's response
                    Dear Customer,

                    As per our records, on 5 May 2020 reversal of Rs.998.99 is processed against the service request number 4-[protected]. For any further assistance, just let us know and we will be glad to help.

                    Regards,
                    Snehal
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                      S
                      Shwetha kumary shetty
                      May 2, 2020
                      Resolved
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                      Resolved

                      Website: [email protected]

                      I want to complaint against vodafone and file case against them. They suspended my calls for no reason. I have ported my number from vodafone to airtel and i made the payment of rs 70 on 22/02/2020 at goregoan west vodafone store. Firstly they suspended my outgoing calls and sms. I tried to contact both the service provider. They didn't resolved. Now number suspended. Called airtel customer care and they said it's suspended by vodafone. I called vodafone customer care.. They are saying there is no balance pending. No one solved the issue. Today i'm not able to call /sms and even not able to do banking transaction. I hope it will be resolved.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Vodafone India customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 01, 2020
                      Vodafone India Customer Care's response
                      Dear Customer,

                      As per our records, there is no outstanding showing on your inactive number. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

                      Regards,
                      Snehal
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                        S
                        Satish Bhogle
                        May 2, 2020
                        Resolved
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                        Resolved

                        Address: india

                        I had recharged my phone [protected] in nov for a year unlimited for a year and it was showing rs -15.39 for it since 1 week so my wife recharged it with 48 or 49 with her union bank card yesterday still its not allowing me to make a single call. I have tried to call vodafone customer service as well as complains no but no one is responding so would like to raise a complaint against vodafone as everytime when i ry to call it is giving me nos to recharge again which means everyone is trying to make the best. If action is not taken i have escalated the fact as had complained against bharti axa for duping me for an amt of 70 to 75 thousand in my messages o facebook as have been given the permission by sir uddhav thakre ji to even upload my videos as am connected with shiv sena i too have my video on youtube (Satish bhogle) as am a member of bhagwan jain viklang sanstha an ngo which fits free jaipur foot, gives callipers, walkers as well as other things to physically challenged people since 25 yrs, [ satish bhogle ]
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        Vodafone India customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 01, 2020
                        Vodafone India Customer Care's response
                        Dear Customer,

                        Sincere apologies for the inconvenience caused to you. Please recharge with Rs. 30 (TT₹ 22.42) or Rs.50 (TT₹ 39.37) so that your negative balance will get removed. Your service validity is till 02 November 2020. For more information you can refer the link https://www.vodafone.in/prepaid/best-prepaid-plans to get the complete information on plans and offers.

                        Regards,
                        Snehal
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                          Anshuman sahu
                          May 2, 2020
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                          Address: PALIABINDHA, BHADRAK, ODISHA, INDIA

                          It has been 6 days Vodafone internet speed has slowed down in our locality. When dialing costumer care number no body is picking the phone. Speed has decreased to 20- 30 kbps.
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                            S
                            Sagar gupta gupta
                            May 1, 2020
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                            Resolved

                            Address: Bahraich

                            Dear vodafone,

                            I had accidentally activated vodafone red x plan it was activated by mistake
                            I also tried calling but no help form your end as you can see it was the phase of lockodown so everything was shut even your vodafone store i had no other options to contact and i haven't activated any of your subscriptions however i don't feel comfortable paying 3000/- as an exit fee.
                            Due to lockdown i m not unable to pay this penalty
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Vodafone India customer support has been notified about the posted complaint.
                            Apr 27, 2020
                            Updated by Sagar gupta gupta
                            Due to mistake my REDX plan Will activate so i can change my plan to my previous plan so kindly exempted my plan and change my bill so please cancel my penalty and generate my previous bill.
                            Due to lockdown I am unable to pay this bill
                            Verified Support
                            Jun 01, 2020
                            Vodafone India Customer Care's response
                            Dear Customer,

                            Please be informed that we have raised the complaint under service request number 3-[protected] and due dated on 02-JUN-2020. Please allow us to come back to you with a resolution quickly. Appreciate your patience.

                            Regards,
                            Snehal
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                              sskchiplun
                              May 1, 2020
                              Resolved
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                              Resolved

                              Address: Chiplun

                              Dear sir/ madam, i am shareholder of vodaphone company and postpaid ex customer too. I have port my number to airtel due to poor range issues at my location as on 12.12.2019. After so many months vodaphone company says that my outstanding was rs.202.18. When i had port my number i have cleared my all previous bills with extra payment of rs.100 as per guidance of gallary person. However company has communicated me regarding this outstanding in the month of april 2020. You have send me link however since i have port this number, i am unable to make the payment. Vodaphone gallary is closed due to lock down. Please let me know how should i make payment? If payment not done, as per your message company will block my number. Is it justice with the customer? I am receiving call daily for this issue once i go for payment (" press one etc.) call gets disconnected automatically. Is it customer's fault?
                              This is my business contact number. I am ready to pay as per record outstanding is, however the way company is behaving with customers is not correct. Guide me.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Vodafone India customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 01, 2020
                              Vodafone India Customer Care's response
                              Dear Customer,

                              Kindly provide the concern Vodafone number to check the details and assist you further. As the number provided is a non Vodafone number hence, unable to check details. We regret the inconvenience caused. You can write us on email id [protected]@vodafoneidea.com for further assistance.

                              Regards,
                              Snehal
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                                Nasreen kareem
                                May 1, 2020
                                Jun 6, 2023
                                This thread was updated on Jun 6, 2023
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                                Resolved

                                I haven't activated any games portal in my phone.. I had recharged my number few days back and it had more than rs. 100 as balance and now the balance is rs.4. Your customer care is the worst service i have come across.. Im never able to contact your executive for any of my complaints.. If this goes on, i'll need to port my sim.. Deactivate the games portal as soon as possible.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Vodafone India customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 01, 2020
                                Vodafone India Customer Care's response
                                Dear Customer,

                                We have tried contacting you at 12:21 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

                                Regards,
                                Snehal
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25
                                Your balance is Rs. 1.6

                                I haven't requested for any service
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25

                                I haven't requested for any service
                                My mobile number is [protected]
                                Same thing happened with me
                                #Vodafone
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25

                                I haven't requested for any service like that

                                Please refund my balance ASAP
                                Myre paisa thirich thada😡🤬
                                Don't auto activate games and deduct balance.#notfair
                                This has happened recently to me as well as with ever member of my family. Vodafone has been doing it again and again with different reasons when you don't even take their services. Sometimes they put some ### caller tune, next they charge you for god knows what games. I want a refund Vodafone.
                                Everytime vodaphone is sending a reply here about talking to their customer care support because they can't reach you. The only thing they say is that they can't initiate a refund then how is this helpful? They can't reach you but they can deduct your balance without your concern. Wtf, We want our refund back Vodafone.
                                This happened with me also. I didn't requested for any access to Handset Inbuilt Games. If you keep deducting balance like this then balance will be 0 in no time.
                                Vodafone has deducted balance ₹25 for Handset Inbuilt Games without any concern.
                                I think vodafone is doing again and again from so many people and to avoid this for other people we need stand and make our voice big.
                                So please use social media to highlight this issue and make people aware of this.
                                #vodafonefraud
                                #boycottVi
                                I have not activated any games in my portal in my phone. I had recharged my number few days back and it had more than Rs 67 as balance and now the balance is 32. Your customer care service apt resolve my problem. I am never able to connect your executive for any my complaints. If this goes on, I will need to Port my sim. Deactivate the games portal as soon as possible.
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25
                                I too got same charged for games though I never had opted for inbuilt games. Please unsubscribe and reverse wrong way charged to customer. Be fair in busiess. [protected]@gmail.com [protected]
                                Vodafone is worst i lost my more than rs 100 balance. I have not subscribe to any vodafone service .. but this happened🤬🤬🤬🤬 I AM GONNA STOP USING VODAFONE . And use Airtel now. Worst Vodafone services.

                                Hello!
                                Thank you for choosing to access Games World,
                                You have been charged Rs. 22
                                Your balance is Rs. 79.26
                                Ritika230503's reply, Apr 21, 2022
                                Hey!! Did your problem resolved
                                It's still happening. They deducted 25 from my balance today. Shame on you Vodafone such cheap tactics to earn money
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25
                                Your balance is Rs. 38.67

                                I haven't activated any service like this
                                Refund my balance as soon as possible
                                Or else I have to port my sim to another company ..
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25
                                Your balance is Rs. 73.03

                                This has been going on since March 2021 and i didn't even realise until I saw this message today this is really very bad i didn't even try to activate anything. VI has been deducting my balance since a year now and this is very unfair to make business by auto deducting customers balance. Refund my balance.
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25
                                Your balance is Rs. 74.6

                                Even I am a victim today for the auto deduction by the VI. First fun portal then caller tune and now handset games. Totally unfair VI to deduct without the consent of the consumer.
                                I will port soon to other network.
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25
                                Your balance is Rs. 50

                                I haven't activated any service like this
                                Refund my balance as soon as possible
                                Or else I have to port my sim to another company ..
                                Hello all...
                                I'm here just to let you all know that it's new gimmick of company to generate revenue via these tricks...I was also looking for the solution of the amount charged without consent. After searching online here n there I tried calling customer service and asked them about whole process of charging rs. 25 to customer...so they explained quite well about the playstore thing...in playstore settings if you look into payment tab there's a option of VI billing .. which is causing all these mess. So if you're having auto update on they'll charge you for downloading some contacts related to gaming. But in my case it wasn't active so I insisted to complaint about all this and asked for refund... And they simply agreed. So reach out to customer care number they'll refund you the amount.
                                Every month it is deducted 25 rupees and with no reason.please deactivate this thing.
                                Hello!
                                Thank you for choosing to access Handset Inbuilt Games,
                                You have been charged Rs. 25

                                I didn't subscribe any service!!

                                Everytime when I recharging the main balance, vodafone connecting my number with different services that i didn't choose and all the time is taking the money from my balance. It's absolutely cheating deal from the company!
                                At the VI office executive can't do anything as well, coz no VAS service at my number.

                                This faking service continue from 1, 5 years, every time little by little. Could you please resolve this issue or I will apply to other bigger authorities.
                                I haven't activated any service like this
                                Refund my balance as soon as possible
                                Or else I have to port my sim to another company ..
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                                  arkapaul1987
                                  May 1, 2020
                                  Resolved
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                                  Resolved

                                  Vodafone idea ltd (India) falsely claims to have international roaming service in bangladesh. Whereas they do not have any network coverage in bangladesh. I am one loyal subscriber of vodafone postpaid service since 2018. My number is [protected]. Attracted by there claim of having international roaming service in bangladesh, i activated an add-on pack of inr 149 to my existing pack to avail the facilities while travelling to bangladesh on 17th feb, 2020. Since then i am paying additional inr 149 per month to the existing tariffs but i am unable to enjoy the services. I have written to them via mail but nobody replied to that. I do have all the mail correspondances with me.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Vodafone India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 01, 2020
                                  Vodafone India Customer Care's response
                                  Dear Customer,

                                  We have tried contacting you at 11:34 AM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

                                  Regards,
                                  Snehal
                                  My roaming back not start मैं अभी थाईलैंड गया हुआ हूं और मेरा रोमिंग पैक अभी तक भी चालू नहीं हुआ कृपया जल्दी चालू करें धन्यवाद
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                                    Vik02411
                                    from Bengaluru, Karnataka
                                    May 3, 2020
                                    Resolved
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                                    Resolved

                                    Address: Pune

                                    My data is out for 3 days now. Daily i am spending 2-3 hours on helpline for no use. I am not able to work from home. I may lose my job. My phone no. Is [protected]. Service request no. Is c004-[protected].
                                    I have been calling helpline number for last 3 days. The executives say that someone will call me from network team. I have had this false promise for 3 times now. No one does call.
                                    I have requested for portability to airtel as vodafone is not responding.
                                    Sep 3, 2021
                                    Complaint marked as Resolved 
                                    Vodafone India customer support has been notified about the posted complaint.
                                    May 04, 2020
                                    Updated by Vik02411
                                    Still not rectified
                                    Verified Support
                                    Jun 01, 2020
                                    Vodafone India Customer Care's response
                                    Dear Customer,

                                    As per our network team, there is no issue observed in your area under service request 4-[protected]. We request you to restart the handset and check and let us know if you are still facing any difficulty.

                                    Regards,
                                    Snehal
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                                      Krunal Baria
                                      May 1, 2020
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                                      Address: At:mohilapad ta: santrampur dist:mahisagar gujrat

                                      Please 1 tower in my village
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                                        vinita tekchandani
                                        May 1, 2020
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                                        I did not make any isd calls and i am charged rs.1080 for the same. My usual bill amount is 550-570 and this time it's rs. 1866!
                                        Local calls he mushkil se connect hotey hai due to network issues and isd calls ki baat kar rahe hai.
                                        Also i have no relatives/friends or anyone out of india so there's no chance that i'd make an isd call. This is seriously very frustrating. What kind of billing system do you guys have? Customer care says it cannot be reversed. So bad support and very poor service. Extremely disappointed and planning to port my service provider now.
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Vodafone India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 01, 2020
                                        Vodafone India Customer Care's response
                                        Dear Customer,

                                        We have tried contacting you at 12:48 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

                                        Regards,
                                        Snehal
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