Vodafone India Complaints & Reviews

I got call from [protected] mentioning vodafone care for refund o[censored]nsuccessful recharge, which i have complaining since last 2 week, then he send 3 sms, and hacked my savings account, & debited 5000, another's no. Which i received sms is

[protected]

This no. Told me to send confirmation message for refund is

[protected].

They also hacked paytm account & credited in my wallet, but also debited from my account

Hi team,

I am a vodafone postpaid member for since 1.5 years.

And for over 1+ years i have faced internet issues in delhi.

Now this is happening in gurgaon also.

Why? Fix it asap. I pay every month on an average to amount worth inr 1200/month despite having inr 399/month and still you guys don't take of it. Why so?

Regards,
Vipul kunwar
(+91) [protected]

Overbilled on my vodafone contact no [[protected]] when asked the customer care got a reply that calls were made on nos 56000 for 1hr 20mins duration. However no such calls were made. My billing average bill amount has been 8 time more. Please clarify, the billed amount is 3323 which is not practically possible as the phone is used for just basic 10-15 mins of calling on regular daily contact numbers. Need help and create awareness about vodafone.

Cut my balance by Vodafone company
Reference no- given by customer care
Reference no[protected]

For the Past 2 days Voice not clearly audiable 28/04/2020 in puducherry.

Date of incident:[protected]

To make money vodafone is doing some fraud activities in there business in india by activating vas services in user mobile number without any authorization from the user.

They activated ts_how2vidw service in my mobile number without any request from my side and they are telling i was requested by the user and one more thing i identified they do this activation immediate after i do recharge every time.

I had a word with a customer care executive. She said your money will refund to you with in 24 hrs but its almost 48 hrs now still they did not refund money/balance.. I called couple of times to vodafone customer care executive and each and every time i have to explain my problem fully and clearly to the executive. I don't see any corporate process like giving compliant id/user request id. It avoid the issue explanation process each time from user side and even it is easy to track the status of the issue from the executive side..

I know the whole world is fighting with the hidden enemy (Corona virus), and lot of people in the country has zero income from last one month and most of the people in the country is running their family with half income.

During this time every single rupee is important for the middle class people.

Hope vodafone will understand the customers problems and resolve my issue by refund amount/balance to my mobile number asap.

And i'm hoping vodafone will not do this with any other customer... Because it's not a new issue... I have already seen similar issue in consumer complaints site and again they are repeating..

After being a loyal customer for many years and have paid my bill on regular basis I was unable to pay the bills of this month because I haven’t received my payment which I informed them on call also, still they disconnected my Mobile service in this pandemic

My monthly plane is 399 with all tax 475 rs
This month bill new plane charge added but
I had not upgraded any plane then how my extra bill added?

I am regular on time bill payment filled customer i tried many time to contact with customer care i didn't get any response?
I didn't get satisfied with my queries.

Plane changed issue is not mine? How i face thi in critical time?
This is with bill attachment.

I've been chasing the vodafone customer care guys on chat email no one is helping me out. I'm not able to make outgoing calls since a month I need an answer. Why should I pay my bill for that month? I need this resolved please else cancel my connection.
As soon as I click on call button the calls disconnected basically not connected at all. The only advice the representative who I finally got hold of had remove sim and insert again tried a 1000 times didn't work either selected network manually no results.

I cannot send any message from my vodafone sim. I changed the phone as well but of no use. The smsc phone number is correct for kolkata. This is corporate sim. It was postpaid sim then we were asked to change to prepaid as per company policy. Phone number -[protected].
Date of the incident - 1 april 2020.
I tried calling the customer care number of times but i got no resolution. I am frustrated right now. I have urgent work to do and as this is my office number it is creating a lot of problems.

I want the sms service to be restored.

Good morning sir.
Yesterday evening, i received a message in my idea number that the validity period expires on yesterday and i as such i had proceeded to recharge rs.95/- through paytm. While inputting (Keying) the mobile number, instead of giving my idea number, i had inadvertently given my vodafone number and recharged rs.95/- for validity extension. Only after receiving message, i realized my error. Hence, i had immediately sent email to [protected]@vodafone idea.com. Operator reference number [protected].
As i had earlier recharged for rs.399/- on 12.03.2020, the validity period, mobile data, and talk time are in force.
Hence i humbly request you to please arrange to transfer the amount of rs. 95, which had been inadvertently recharged to my vodafone number to my idea number. Both the mobile numbers are given in my email.
Please refer operator reference number operator reference number [protected], and do the needful.

My mobile number is [protected] please recovery my phone number my sim blocked 6 months please recovery

Dear,

This is to inform you that i, nishant mour, bearing vodafone postpaid no:[protected] do hereby beg to state that the network condition of vodafone has become the worst network. Inspite of complaining again & again, no action has been taken till yet. There is no-network/ very little network at my residence place (Machkhowa, guwahati) i get call-drop oftenly, cannot access to the internet, check emails, send or receive messages, etc.
Moreover, i have been complaining the same since august 2018 but no action has been taken yet also i would like to inform you that 1 vodafone executive had promised me that he will activate netflix on my vodafone no but it hasn't been activated yet.
Lastly, i would like to request you kindly to allow waiver on my postpaid bill as because i am unable to avail the proper service of vodafone network.

Dear sir/mm
I am using vodafone postpaid plan of 399/-.
But by mistake my daughter (6years) change it into 999/- plan by my vodafone app. When i checked it, i changed it into previous plan. But bill generated rs. 3693.33/- with penalty, which i am unable to pay. I with my family use 5 sim of vodafone company and are your valuable customer.
So i therefore request you please make a correction to deduct penalty amount in my bill which is done by mistake of my innocent daughter.
Thanking you

Hi,

Mobile number:- [protected] (Tamil nadu)

I'm writing this email with a high level of frustration and disappointment with the service provided by vodafone.

I have been billed every month for reverse missed call information for rs.30 which is not active in the plan.

Total: 5yrs x 12months x 30rs = 1800rs + tax/gst

Almost every month, upon seeing the bill i have tried to reach the customer care and raised this and they acknowledge me that they will stop charging this, but still now nothing has changed.

Even tried to deactivate the service by sending sms to 199 "can rmci" and i always receive "there is some problem, pls try again later"

As a proof, i can share the monthly billing statements if it's required.

Kindly help me to get the justice from vodafone as a common man, which is really bothering me.

Vodafone is charging 100rs even if the bill is paid late even for one day.

I'm not sure what kind of answer or justice i will be getting from vodafone now, are they are going to pay the fine for this mistake of charges they have taken from me and the stress which are giving me these many days and the time i have spent on caching the vodafone support guys and even they charged calling their toll free number.

I hope the consumer complaints india, would get me a justice from vodafone for this act which would stop me from acting further on this issue.

Anyone please do not opt for vodafone in any condition. They are just looting customers even in lock-down! They just send some random messages on your phone & if you click on that by mistake they just loot you by deducting the amount. No one in india should ever use vodafone from now onwards!!!
Would also request the indian government to shut this company or just kick this telephone provider out of the country. Not at all a trustworthy company.

Worst company ever!!!

Due to mistake my REDX plan will activate so i can change my plan to my previous plan so kindly exempted my plan and change my bill so please cancel my penalty and generate my previous bill
Due to lockdown I am unable to pay this bill

Dear vodafone,

In the start of april 2020. I had accidentally activated vodafone red x plan it was activated by mistake and same time it was deactivated. I also tried calling but no help form your end as you can see it was the phase of lockodown so everything was shut even your vodafone store i had no other options to contact and i haven't activated any of your subscriptions however i don't feel comfortable paying 3500/- as an exit fee. Which i haven't even used as you guys can check my billing history my data history. On 4th april 2020 last i spoke to vodafone executive he said within 24hrs if you have deactivated. But as i said i have already deactivated it at the same time hence you wont be charged the amount will be reversed but as usual it didn't happen and still my bill is 3500. Please solve this problem

We are facing network coverage issues in my area and raised complains two time but no resolutions and closed tickets without any notifications to me.
I tried calling customer care support team about this and they don't have any update on this and disconnected my calls.
I requested to reopen my last request but they agreed to reopen but not done and raised new ticket.
Vodafone entire network is down 3hrs on[protected]:00-18:30)
I asked the reasons but none off the assistant doesn't now and not notified to us about this long down issues. After this issues my network totally poor on indoor coverage's.

I called vodafone assistant today and they told just updated old information and requested to transfer next level officer and they transferrd.
Next level officer (Vishnupriya) taken about my issues and told that will check and update and holded my call, after 5 mins my call disconnected.

I called again and informed pervious my call is disconncted while taliking with your officer and requested to transfer again but they told we dont have facility to transfer now. I 'm surprised that just 5mins talked officers now they told unable to connect.
'finally this new asssistant agreed to reopen my old request. But she raised new request to me.

Complaints details are — closed without resolutions and notifications

1. C[protected]-mar-2020
2. C0004-[protected] - 20-mar-2020
3. C0004-[protected] - 23-mar-2020

New_complaint
4. C004-[protected] — 27-apr-2020

I have attached my network speed test from vodafone provided applications and call records to assistants.

I'm totally disstaifisfied this vodafone services to public.
Kindly take the necessary actions on this and take this request as important

My name is jay parekh and my no is [protected], from 10th march i am facing network problems with vodafone and have made numerous complaints but no one has bothered to reply, i am not able to make outgoing calls and even if the call gets connected after 3 to 4 attempts the voice breaks and if someone calls me i am not able to hear them, what a pathetic service, i was happy with airtel in terms of call connectivity i did mistake by porting in vodafone