Vodafone India Complaints & Reviews

My Phone screen was broken and i raised for a claim. After that Insurance company collected my phone via blue dart courier. After one or two weeks I got a mail that, My phone is considered for total damage and If I surrender my phone to them, a claim of 12600 is approved.

When i send the phone to them, only a crack was there in my phone and its in perfectly working condition. Only screen should be replaced. How did it went for total damage??

Later I send email with same information and I did not got any reply back. There is no news about my phone. Its worth 40000.

phone model: samsung s8
imei: [protected]
claim ref no: [protected]

I had done thevodafone recharge of rs. 119 through paytm but the recharge was done 4 times and the amount deducted was rs. 476. I reported a complaint about this to paytm but they said the amount once deducted won't be refunded. As the recharge was supposed to be done only once i need the extra amount that was deducted to be refund back. Hope that the issue is being solved as soon as possible

We have a Corporate number against which we had applied for I-Roam Pack of Rs 3999/- (10 days pack for Italy) + 599/- (1 day) against number – [protected] so the bill amount should have been in accordance but Vodafone have sent us the bill of Rs. 8294/-.On inquiring about the same via email-'corporatecare.[protected]@vodafoneidea.com' / 'vsmsupport.[protected]@vodafoneidea.com' no one have replied a single time. Secondly, on calling up the so called "Customer Care Representatives" every time says they will reply within 24hrs which has been more than 5 days today and still we are waiting for the correct response. Need entire billing clarification.

Dear Officer,

It has been more than 3 months when I have ported out of vodafone for my mobile [protected].

There is excess payment they got for my account for amount of around 6800 which was supposed to be refunded to me as it was made by my credit card bill desk.

But they have not refunded the same till today, I have made complaint on their Customer care, Twitter account and in Gallery but so far payment not refunded to me.

Also my calls are not attended by their customer care when in am calling on No[protected]

Kindly do the needful and inform how to get my refund of Rs.6800.

Regards
Mahendrakumar Soni
[protected].

Vodafone has activated some CRBT subscription to my account few months back without my knowledge and have charged me for this service activation. They are deducting money from my prepaid balance for this service every month and didn't inform about the same.
I have deactivated this service and want refund for the total amount they have charged from my account.

Dear team,

This is to inform you that we have charged illegally saying calling on 51717 on numbers [protected]/ [protected].

[protected]- 532 rs/-
[protected]- 238 rs/-

We haven’t called on number 51717 but still you guys have charged 532 & 238 rs. Requesting you to please wave off the bill amount and share the updated bill copy on priority so that we can make the payment of penning bills.

Regards,
Ashish pundir | care india | city head, fundraising
331 d wing, clover center, opp - sgs mall, moledina road, camp, pune 411001 | www.careindia.org
Mob: +91-[protected]/ [protected]


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My vodafone number is [protected]. I urgently need incoming calls details for june 2019 on my mobile number. I have submitted request for outgoing call details. Please help me as my daughter received calls on my mobile number and the caller told her to delete the call record. I need it urgently as i need to know who is trying to befriend my 10 yr old daughter.

I am jagadeesh from chennai, i have visited a vodafone mini store (Hello telecom) to pay my postpaid bill for the number ([protected]) and paid the amount of 350rs. For the bill amount of 363rs. On 29/06/19 but after that also i am just unable to call or use internet so i called customer care for the details but they are saying system down for all day and they also not updated my paid amount, if we do late payment means they are asking late payment fee but my bill not updated for more than 3 days for that how they gonna compensate me, kindly check it

Hi,

Let me first tell you that this is the not the first time i have faced problem with this particular vodafone store (Pimple saudagar, rajveer palace, pune-411027).
I visited this store on 17/06/2019 to put request for changing my plan from postpaid to prepaid. After visiting i got to know it can't be done immediately and i will get call from sales team who will convince me to stay with postpaid plan. Interestingly it looked exactly the same procedure when you try to change your home loan from one bank to another bank. Anyway, it was simply a hassle. Okay, i went again on 24th with all document and service request number which i got after convincing sales team. My request was taken and it was said, that it will be done soon and i paid the outstanding amount. I waited for 3-4 days and again went to store as my signal has still not gone and can't put new prepaid sim. Then same store person told me that it will done within 10 days. Btw, it was not told the day i got the new sim.
Now today on 2nd, i tried reaching vodafone customer support through vodafone app and as per them my request for changing to prepaid was taken on 17-jun-19 at 13:48:25 (Not sure where this data came from) but they raised a complain#[protected].
With all this, i am not sure is this being done purposely as in they want me to keep charging till the time i am postpaid consumer or they are not even intending to change until i visit them again.
Let me tell you, this is very frustrating not only to visit store but need to be in queue for hours to get someone to listen your concern. It seems like a government office.

I am writing not assuming that my request will be now handled on priority but i need some action to be taken against whole process, the store man who took my application and precisely the entire store as this is not the first time i have faced this. Every single time, i have faced pain in getting any work done.

Please help.

Regards,
Amit

It is with great dismay that I am writing that my issue regarding my phone number has not been resolved. This is the first time I was applying for International Roaming on my post paid number. I know very little about phones and phone plans so when I asked Vodafone representatives at Sarat Bose Road, Kolkata they advised me to activate an international roaming for a minimum monthly bill. I was informed by Vodafone representatives that with this plan, I could keep my phone on, outside of India, without incurring a huge bill. However, on 21st June I received a bill of 37202 INR stating that I had used the phone that much outside India. This is not true. My sim was just not working and I had to put it on and off several times. Since then the sim is switched off and has been removed from the phone. Now I am being forced to pay the full amount and they are not even responding to my request to suspend the number so that I don't keep getting charged. I was never told that I would be facing a huge bill if I kept my phone on outside India. Instead the Vodafone representatives said the opposite and assured me that I would not get a big bill. I do not know the difference between International Roaming plans. I activated whatever was told to me by the Vodafone Representatives. If I had been aware, at all, that keeping my phone on outside India would result in a massive bill, I would not have switched on my phone at all!!! I am in extreme hardship and in pain. I can't pay this amount of bill because I do not have the funds to pay for it. I am emotionally and mentally distressed because this issue is being ignored by Vodafone, despite me writing to them everyday. I urge someone to please help with this situation as I have been waiting for a long time for this matter to be addressed.

I have lost my sim... Which is in the name of my mother... While buying the sim her name is wrong in the provided id... Later her name is corrected in the id...
She is expired in 2012, there after i'm using the same sim... It's lost a month ago..
I have visited the vodafone store... They are asking the id& death certificate... Due to presence of corrected name... Names are not matching... And i don't have the given old id, so they are rejecting my request to transfer the sim card to my name... Please help me to get back the sim

On 30th june 8am i received a message from my operator, "dear customer, your vodafone number will be deactivated on 30/06/2019 as we observed your documents are not compliant as per dot guidelines. Kindly re-submit valid documents at nearest vodafone store." yesterday it was last sunday and no vodafone store was opened so i failed to submit my documents and my connection was deactivated. I didn't receive any message or call regarding this before. Last year when i upgarde my sim to 4g i provide my aadhar card's copy to vodafone store so it's not my fault. Now vodafone store representative says same number would be issues in postpaid plan only and i have to use it for next 3month. Min plan is of 399/month which is very costly for me. Please provide my 2-3 days to submit my documents again.

Hi, how the vodafone company process the below query
I want to know that if my sim is blocked once, will the network company again put my same number in the market for sale which i used earlier?
Or they close the number which i used before?
Here i want to know what exactly the vodafone company do for my blocked sim card. Do they resell (Same number which i used) it again in the market?

I have converted my vodafone postpaid connection to prepaid. I have paid all my dues and also have got the prepaid sim card. I was told that in 48 hrs the migration will take place, till now nothing has happened and my postpaid connection is still live. I have also registered a compliant to the vodafone customer care[protected], till now the migration has not taken place. Every time I call customer care they are always pushing to stay on postpaid despite I have obtained the prepaid sim card. They are willingly not allowing the customers not to migrate to prepaid. Service provided by Vodafone is pathetic to the core and even the staffs are not having any dignity and shameless.

I use to pay my vodafone postpaid mobile bill -[protected] after every two months. Now this is going hactic to me as using vodafone connection. As i pay through mob. Internet only but this time vodafone has disconnected my no. Inspite of having more then 3000 credit in my vodafone postpaid service. Thave disconnected my number

And

When i called vodafone customer care to reactivate my number and that too i was calling from another number of my colleague. I was connected 5 times to the costumer care but they dint connect me to vodafone postpaid department. As they don’t have this feature.
If we want to call a postpaid costumer care department regarding the reactivation of postpaid number we have to call from another number. Correct? And if that another number is of vodafone prepaid, users don’t have any option to make a call to postpaid department. For this we have to call them from another company and if we don’t have another number of different company apart from vodafone, we are not able to connect with vodafone postpaid department. As thru vodafone prepaid customer care voice over always connect to vodafone prepaid department only. Vodafone should get this feature in their voice over for the postpaid customers, that if they want to call regarding their postpaid connection they can call through another vodafone prepaid also which they don’t have nd it will stop connecting to vodafone prepaid only. They should allow postpaid users also to connect to postpaid department by calling through prepaid number of vodafone.

Hi,

I had raised a request by calling 199 to deactivate on of my vodafone number. I had raised the request on 24th of june, 2019 and i was told that the number would be deactivated by the 29th of june, 2019. When i called to ask the status on the 30th i was informed that the request was incorrectly updated and hence a fresh request would have to be taken. Therefore, a fresh request was raised on the 30th (Ticket number[protected] and i was informed that the number would be deactivated within 7 working days. Today (1st july, 2019) i got a call from the cancellation department (Number : [protected] / caller neha) to check why i wanted to deactivate my number. Now she informed me that it will take more 7 working days from today as their department has received the details today. My complains are below :
1 - why do i have to follow up so much with vodafone customer care for a simple procedure of cancelling my number
2 - the customer care executive (Neha) was very rude over the call and was not ready to answer any of my questions. She abruptly disconnected my call while i was asking her a question.

Request you to kindly disconnect my number immediately. Also, get the customer service executive trained on communication skills and talk to the customers with respect (I have the recording of the call and am happy to share the recording).

From march or so i am getting poor network from vodafone. Contacted n-numbers of time to customer care and they took complaints but those complaints got resolved automatically. Don't know how as problem is still there. Though i am not happy with resolution so i made call to lodge complain and again executive/s raise complaints. This process is in infinite loop don't know what is the end. For last 3-4 months network issue is there.in spite of making so many complains all went in vain.

I used to connect through vodafone for officialworks but after 15:00, each and every day network will be down (Last 3.5 months experience). Appellate dept is not clear about resolution and they provide lame excuses to defend themselves. Moreover customer care executives provide different statement (Few say coverage is not there and few say coverage is there asper their system). Few of them disconnect call using the word prank few were clueless. What a nonsense these? I am really faded up for last 3.5 months. Issue still persists. Though situated within 300 meter of radius from vodafone tower, network is down (Voice, internet). Nobody is giving escalation matrix so they made me to raise a concern here. Please look into this.

Please be warned all vodafone users if the vodafone says rs. 149 iroam package they will fool you, while you in foreign network they activate other packages such as freeiromactive with rs599 etc
Then they will charge you for both rs. 149, rs 599 then what ever data or voice or sms you used.
All public are warned of these practices by vodafone
Even if you switch of your phone, or disable data or even disable data at the data control page where each app is disable to access mobile data, still the fraudlent billing software of vodafone will charge you, that the reality.
We had choosen only a rs. 149 iroam for sms and in case of any emergency and kept phone completely out of data network including gprs/gps while going to uk via abu dhabi.
Their billing provided confirmed there is no data from xx date to xx date while we were away.
While their customer care executive claim their is 20 mb used when asked for details they have no reply
When we chat using the vodafone app the customer care executive says they will reverse these charges rs 2995 and 2639.52 but it never happened.
Their claim is that back end team enabled the iroamfreeauto for rs. 599 for 5 days.
How on this earth such charges applicable, even satellite phones are less charge. These billing these telecom companies uses is totally un audited by properly and thier is spike in billing as evident from numerous complaints online on social media and complaint forum evidently establishes.
Trai/dot and govt of must act against these roaming charges and there must be clear policy on these and each package must be crystal clear what offered and what not offered. There must be no hidden charges and automatic charges etc especially in international roaming as charges are imposed on foreign currency etc
At every stage user should be updated with factual information
Thats not the case in vodafone at least
Its well on record the business ethics of vodafone in which they involved in tax evasion in india.
Trai/dot and telecom department must urgently act on these complaints.

Hi,

Please i want the clarification of amount which u added in my prepaid account of rs. 1204/-. Last six month i am using only incoming calls/sms purpose using for this i recharged of rs. 202/222/- exactly i forgot. I had not received any message also regarding this activation. I called today vodafone executive but she is saying details is not available at present. How come this is possible. If you people are not taking any proper action for this amount settlement then i need to go for consumer court.

Regards,
Naganath bichkunde
[protected] vodafone number

I want to bring this issue to your notice and get solution.
I was having two vodafone number and one ([protected]) i am using only for voice call and last few year it is on voice plan.
In last month i see my bill is shooted up to rs 1123. When i checked with customer care they said data being used on that number and that charge includes data charges also.
When i questioned them they said there is a option of blocking the data on customer request.
My question is when a data plan is taken why customer has to ask for data blockage? It should be enabled by default.
Why vodafone is playing with people who does not know this option and wait for hefty charges and then block the data?
I have wifi at home and usually don't use the data on that phone. Even my other phone also data is not used it is getting lapsed.

I am not agreeing this charge and asking you to full wave-off the this bill.

My monthly bill on that number is rs 120 to rs150. But how the credit of 1123 is given on that number?

Please let me know the solution for this.

Else suggest me what is the next level of escalation.