Vodafone India Complaints & Reviews

To the team
I am enforced to write you about my situation as i have been very harassed for past 15 days.
I called your customer executive for on [protected] for international roaming pack.
1.
I told him about my travel countries i. E. Turkey for 3 hours, france for 4 days, netherlands for 4 days, czech republic for 3 days and hungry for 3 days.

2.
He offered me 5999/- pack which is valid for 28 days. I asked him is the plan unlimited. He said no and informed me to activate 3999/- for 10 days which has unlimited cals and data pack available for mentioned countries.
3.
I asked him i am travelling for 15 days, so how would i manage to take 10 days plan, then he said you can activate same plan twice 3999/- after 10 days for next 5 days.
4.
I requested to activate plan for 24th june. And he informed that he took request for 14th june to activate my plan as my travel date was 14th june.
5.
But due to some issues in turkey airline. I had to travel on 13th june. So i called again and asked customer executive to activate my plan from 13th june itself. He asked as your plan is already activated for 14th june. We have to deactivate first and after half an hour you can call again and get the plan activated again. I did the same and my plan got activated.
6.
After 2 days in france my services got barred and i was not able to cal & use data anywhere. You people cannot image how harassed i felt. I was travelling with my sister (She have airtel connection and she got activated ir pack for the same countries i have mentioned but she didn’t get any trouble. She has not been charged extra & even not harassed like me) i was not able to contact my family and vice versa.
You people really made my vacation bad. I was there but i wasn’t relaxed. Every second i was feeling harassed by vodafone.
Who people gave you right to exceed my credit limit. And if you people have increased, who gonna inform me that your credit limit has been exceed.
7.
I got lost and my sister wasn’t able to contact me as my incoming was also barred.

*i am expecting best possible solution from your side and ready to pay genuine bill which is informed by your executive*

Thanks you in anticipation
Warm regards
Aastha gupta
[protected]
[protected]

Dear sir,

I have activated international roaming from 19.05.2019 to 25.05.2019. (Mobile no. [protected] name of shakun ayurved pvt ltd) with request no.[protected] as on 13.05.2019, but this service is not activated in my phone when i am in nepal.

I have submit application about this matter in vodafone pratap nagar office to mr. Deepak - [protected]. He ensure to me that this internation roaming plan of rs. 2999/- will be waive off in my bill then same day i have deposited bill rs. 1015 apart of international roaming plan.

But till date amount 2999/- not waive off.

What can i do no one want to listen my problem.

Kapil garg

Shakun ayurved pvt ltd

No information was provided on cheaper plans available in vodafone which led me to pay extra. I paid 2100rs for 4 months.,
Secondly when i personally contacted the customer care for a port request and to seek the procedure for the same, i was put on hold and no one responded. This happened multiple times. I feel like the company has cheated on by not letting me access to information which caused me to pay extra money and time.

Making lot of troubles and hassles to change my vodafone postpaid to prepaid and giving bogus reasons every month and cheating customers in the name of postpaid and luring us in the name of fancy numbers and arrogant # staff is at vodafone mini store at coimbatore jai communication handling customers roughly and rudely barabarian treating customers like without respect and rude toned voiced and insulting

I have searched my outgoing call and message details on myvodafone account. It shows multiple messages sent to an unknown number from my mobile number on 26/06/19 at 6:10 am and around 12:15 pm. And also on 02/07/19 on the same number. My daughter has told that she received call from an unknown number on 25/06/19. I don't have received calls details. Please provide received call details for june 2019. Also please tell me how messages sent to unknown number without my permission.

My Phone screen was broken and i raised for a claim. After that Insurance company collected my phone via blue dart courier. After one or two weeks I got a mail that, My phone is considered for total damage and If I surrender my phone to them, a claim of 12600 is approved.

When i send the phone to them, only a crack was there in my phone and its in perfectly working condition. Only screen should be replaced. How did it went for total damage??

Later I send email with same information and I did not got any reply back. There is no news about my phone. Its worth 40000.

phone model: samsung s8
imei: [protected]
claim ref no: [protected]

I had done thevodafone recharge of rs. 119 through paytm but the recharge was done 4 times and the amount deducted was rs. 476. I reported a complaint about this to paytm but they said the amount once deducted won't be refunded. As the recharge was supposed to be done only once i need the extra amount that was deducted to be refund back. Hope that the issue is being solved as soon as possible

We have a Corporate number against which we had applied for I-Roam Pack of Rs 3999/- (10 days pack for Italy) + 599/- (1 day) against number – [protected] so the bill amount should have been in accordance but Vodafone have sent us the bill of Rs. 8294/-.On inquiring about the same via email-'corporatecare.[protected]@vodafoneidea.com' / 'vsmsupport.[protected]@vodafoneidea.com' no one have replied a single time. Secondly, on calling up the so called "Customer Care Representatives" every time says they will reply within 24hrs which has been more than 5 days today and still we are waiting for the correct response. Need entire billing clarification.

Dear Officer,

It has been more than 3 months when I have ported out of vodafone for my mobile [protected].

There is excess payment they got for my account for amount of around 6800 which was supposed to be refunded to me as it was made by my credit card bill desk.

But they have not refunded the same till today, I have made complaint on their Customer care, Twitter account and in Gallery but so far payment not refunded to me.

Also my calls are not attended by their customer care when in am calling on No[protected]

Kindly do the needful and inform how to get my refund of Rs.6800.

Regards
Mahendrakumar Soni
[protected].

Vodafone has activated some CRBT subscription to my account few months back without my knowledge and have charged me for this service activation. They are deducting money from my prepaid balance for this service every month and didn't inform about the same.
I have deactivated this service and want refund for the total amount they have charged from my account.

Dear team,

This is to inform you that we have charged illegally saying calling on 51717 on numbers [protected]/ [protected].

[protected]- 532 rs/-
[protected]- 238 rs/-

We haven’t called on number 51717 but still you guys have charged 532 & 238 rs. Requesting you to please wave off the bill amount and share the updated bill copy on priority so that we can make the payment of penning bills.

Regards,
Ashish pundir | care india | city head, fundraising
331 d wing, clover center, opp - sgs mall, moledina road, camp, pune 411001 | www.careindia.org
Mob: +91-[protected]/ [protected]


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My vodafone number is [protected]. I urgently need incoming calls details for june 2019 on my mobile number. I have submitted request for outgoing call details. Please help me as my daughter received calls on my mobile number and the caller told her to delete the call record. I need it urgently as i need to know who is trying to befriend my 10 yr old daughter.

I am jagadeesh from chennai, i have visited a vodafone mini store (Hello telecom) to pay my postpaid bill for the number ([protected]) and paid the amount of 350rs. For the bill amount of 363rs. On 29/06/19 but after that also i am just unable to call or use internet so i called customer care for the details but they are saying system down for all day and they also not updated my paid amount, if we do late payment means they are asking late payment fee but my bill not updated for more than 3 days for that how they gonna compensate me, kindly check it

Hi,

Let me first tell you that this is the not the first time i have faced problem with this particular vodafone store (Pimple saudagar, rajveer palace, pune-411027).
I visited this store on 17/06/2019 to put request for changing my plan from postpaid to prepaid. After visiting i got to know it can't be done immediately and i will get call from sales team who will convince me to stay with postpaid plan. Interestingly it looked exactly the same procedure when you try to change your home loan from one bank to another bank. Anyway, it was simply a hassle. Okay, i went again on 24th with all document and service request number which i got after convincing sales team. My request was taken and it was said, that it will be done soon and i paid the outstanding amount. I waited for 3-4 days and again went to store as my signal has still not gone and can't put new prepaid sim. Then same store person told me that it will done within 10 days. Btw, it was not told the day i got the new sim.
Now today on 2nd, i tried reaching vodafone customer support through vodafone app and as per them my request for changing to prepaid was taken on 17-jun-19 at 13:48:25 (Not sure where this data came from) but they raised a complain#[protected].
With all this, i am not sure is this being done purposely as in they want me to keep charging till the time i am postpaid consumer or they are not even intending to change until i visit them again.
Let me tell you, this is very frustrating not only to visit store but need to be in queue for hours to get someone to listen your concern. It seems like a government office.

I am writing not assuming that my request will be now handled on priority but i need some action to be taken against whole process, the store man who took my application and precisely the entire store as this is not the first time i have faced this. Every single time, i have faced pain in getting any work done.

Please help.

Regards,
Amit

It is with great dismay that I am writing that my issue regarding my phone number has not been resolved. This is the first time I was applying for International Roaming on my post paid number. I know very little about phones and phone plans so when I asked Vodafone representatives at Sarat Bose Road, Kolkata they advised me to activate an international roaming for a minimum monthly bill. I was informed by Vodafone representatives that with this plan, I could keep my phone on, outside of India, without incurring a huge bill. However, on 21st June I received a bill of 37202 INR stating that I had used the phone that much outside India. This is not true. My sim was just not working and I had to put it on and off several times. Since then the sim is switched off and has been removed from the phone. Now I am being forced to pay the full amount and they are not even responding to my request to suspend the number so that I don't keep getting charged. I was never told that I would be facing a huge bill if I kept my phone on outside India. Instead the Vodafone representatives said the opposite and assured me that I would not get a big bill. I do not know the difference between International Roaming plans. I activated whatever was told to me by the Vodafone Representatives. If I had been aware, at all, that keeping my phone on outside India would result in a massive bill, I would not have switched on my phone at all!!! I am in extreme hardship and in pain. I can't pay this amount of bill because I do not have the funds to pay for it. I am emotionally and mentally distressed because this issue is being ignored by Vodafone, despite me writing to them everyday. I urge someone to please help with this situation as I have been waiting for a long time for this matter to be addressed.

I have lost my sim... Which is in the name of my mother... While buying the sim her name is wrong in the provided id... Later her name is corrected in the id...
She is expired in 2012, there after i'm using the same sim... It's lost a month ago..
I have visited the vodafone store... They are asking the id& death certificate... Due to presence of corrected name... Names are not matching... And i don't have the given old id, so they are rejecting my request to transfer the sim card to my name... Please help me to get back the sim

On 30th june 8am i received a message from my operator, "dear customer, your vodafone number will be deactivated on 30/06/2019 as we observed your documents are not compliant as per dot guidelines. Kindly re-submit valid documents at nearest vodafone store." yesterday it was last sunday and no vodafone store was opened so i failed to submit my documents and my connection was deactivated. I didn't receive any message or call regarding this before. Last year when i upgarde my sim to 4g i provide my aadhar card's copy to vodafone store so it's not my fault. Now vodafone store representative says same number would be issues in postpaid plan only and i have to use it for next 3month. Min plan is of 399/month which is very costly for me. Please provide my 2-3 days to submit my documents again.

Hi, how the vodafone company process the below query
I want to know that if my sim is blocked once, will the network company again put my same number in the market for sale which i used earlier?
Or they close the number which i used before?
Here i want to know what exactly the vodafone company do for my blocked sim card. Do they resell (Same number which i used) it again in the market?

I have converted my vodafone postpaid connection to prepaid. I have paid all my dues and also have got the prepaid sim card. I was told that in 48 hrs the migration will take place, till now nothing has happened and my postpaid connection is still live. I have also registered a compliant to the vodafone customer care[protected], till now the migration has not taken place. Every time I call customer care they are always pushing to stay on postpaid despite I have obtained the prepaid sim card. They are willingly not allowing the customers not to migrate to prepaid. Service provided by Vodafone is pathetic to the core and even the staffs are not having any dignity and shameless.

I use to pay my vodafone postpaid mobile bill -[protected] after every two months. Now this is going hactic to me as using vodafone connection. As i pay through mob. Internet only but this time vodafone has disconnected my no. Inspite of having more then 3000 credit in my vodafone postpaid service. Thave disconnected my number

And

When i called vodafone customer care to reactivate my number and that too i was calling from another number of my colleague. I was connected 5 times to the costumer care but they dint connect me to vodafone postpaid department. As they don’t have this feature.
If we want to call a postpaid costumer care department regarding the reactivation of postpaid number we have to call from another number. Correct? And if that another number is of vodafone prepaid, users don’t have any option to make a call to postpaid department. For this we have to call them from another company and if we don’t have another number of different company apart from vodafone, we are not able to connect with vodafone postpaid department. As thru vodafone prepaid customer care voice over always connect to vodafone prepaid department only. Vodafone should get this feature in their voice over for the postpaid customers, that if they want to call regarding their postpaid connection they can call through another vodafone prepaid also which they don’t have nd it will stop connecting to vodafone prepaid only. They should allow postpaid users also to connect to postpaid department by calling through prepaid number of vodafone.