Vodafone India Complaints & Reviews

Address: 642001

I have submitted a vodafone mobile insurance claim on 30/04/2019. After so much struggle my claim was approved and they picked up my phone on 29/06/2019 and still i havent got my mobile back. Shortformat is the insurance provider and the agent work on there company doesnt know anything about the process and issue. Decided to port my sim to a better service provider. Need mt mobile phone back even if it is not repaired. Also the excess amount paid.
Claim# [protected]

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Jul 29, 2019

Updated by Gokul R Menon No update till now

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Address: sec 4, Rewari, Haryana, 123401

I am a new user of yours and lived in sec-4 Rewari Haryana, one of the best high profile area, i am facing network problem issue from the day1 and internet speed almost 2G or less, please check my consumption 2GB out of 50 GB so look in to the matter otherwise change teh network .
MY MOB NO -[protected]

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Address: valantharavai, ramnad, 623536

Website: vodafone

Hello,
I am a Vodafone Prepaid Customer. I want a June and July Vodafone Statement is a My personal Usage.Please provide the Incoming and outgoing Details. My Vodafone Prepaid number: [protected]. this Statement is Pesonal Use. My mail Id : [protected]@gmail.com. My Name is Umamageswari ayyavu.
Please send a Last two Months Cal History in my email id.

Thanks & Regards
Umamageswari Ayyavu

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S

Sameerfromperambur

from Mumbai, Maharashtra

Jul 26, 2019

Near my house there is no 4g network and i have paid for 4g internet connection and i am not getting it consumer's have denied by their rights

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Address: GHAZIABAD,, Ghaziabad,, Uttar Pradesh,, pincode: 201010, Ghaziabad, Uttar Pradesh, 201010

Its about my vodafone mobile number... Paid bill on 16th april even after not using services, just to get rid of the pathetic services of company & to port my no. But they declined porting.
Since then sent almost 15 emails... Got an email on 10th july that i will be contacted to resolve my issue.
Still no call...& bills are being sent to me again & again.

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A

avsprasad@9

from Hyderabad, Telangana

Jul 26, 2019

I have requested for portability of my number from IDEA to Airtel. The request has been rejected by Vodafone Idea after 20 days with out proper reason. I need portability of my number at the earliest. - [protected]

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Hi

I relocated to europe and for the same purpose, had gotten my international roaming activated.in fact, i subscribed to 2 packs separately - inr 149/month and inr 2999/7 days. However, on arriving here, i was not able to connect to the network i was asked to (Tango). I chatted with customer care and was told to select the network manually. Tried everything, several times. Nothing worked. My money completely went down the drain. I am stuck here in europe and i cannot receive any otp messages in case i wish to make any transaction.

I am an iphone user and also assumed briefly that it might be an issue with my phone. However, i was carrying a spare nexus 5 handset with me, tried the whole activity on this phone several times but, to this date, no luck. Requesting someone to urgently look into this.

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Address: Dattapada Raod, Kushal Heritage, Mumbai City, Maharashtra, 400066

Have 4G connection but receives 2G-3G speed. It's a fact and a transparent spam. Added a photo. You tell me in what category does this speed counts on. I mean in the name of 4G do we genuinely get that kind of speed. Truly speaking, I have not got this privilege to witness 4G connection speed in India wherever I have gone. Why is this transparent scam happening in our fast growing country. Does this average speed of so called 4G we get, even stand close to 2G-3G speed of the developed counties? Kindly do something. Thank you

+1 photos

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Address: Vill Rahata Yusuf Nagar Post fathepur Distt Kasganj, 207246

Dear team,

I'm writing the mail on behalf of whole villagers who are suffered from the mobile network issue. We take the vodafone connection for better service but we are unable to talk due to network issue and we can't think about the internet in the 21st century. There is no proper network connection in my village. So please give your best service in my village. Here the net connection is not much better.in this 4g generation we are using net connection because of in this era in village people are not much literate.. And almost all young generation want to know more and more via 4g network.. So pls do your best for our village.
I request to you please resolve the network issue is highly appreciated and put the mobile tower in this desired location.

Address:-
Vill:- rahata yusuf nagar
Post:- fathepur
Distt:- kasganj
Pincode:-207246

If any other information required please let me now.

Best regards:-
Saket mishra
+[protected]
Saket. [protected]@gmail.com

Vodafone India customer support has been notified about the posted complaint.

Nov 06, 2019

Updated by cdac_saky Is there any update ?

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C

Chandankumar8651

from Jamshedpur, Jharkhand

Jul 24, 2019

Massage nhi jaa rha h [protected]

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Chandankumar8651's reply, Jul 19, 2019

Massage nhi jaa rha h 8651429233

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Address: Kolkata, West Bengal

I have been wrongly charged on my mobile number of 14972/- rupees on my mobile number [protected]. I have written 4 emails to corporatecare. [protected]@vodafoneidea.com, but they didn't bother to reply even once to me.
Called them on their registered customer care number, every time they say they would call me back with a solution to my problem, but they never call back. I am getting harassed for a week now.
What should i do, please advice.

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Address: Mumbai City, Maharashtra, 401105

[Resolved] Vodafone India — mobile data services disrupted

1 Review
India
jarvis26 on Mar 10, 2019
Submit a Complaint
Hi:

My mobile data services stopped all of a sudden. The sim shows 4g signals but the internet is not working. I keep on getting a notification to sign in to vodafone in and when i try doing so it redirects me to "sign in to network" screen with this url: http://180.179.77.11/data-usage-alert and shows the message -

Data usage alert

As per regulatory norms, internet service has been stopped after pack quota/validity. To use data @ standard rates, sms start to 1925 or to buy a data pack dial *444#.

+1 photos

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Jul 23, 2019

Updated by kartik negandhi I am facing the same issue as this previous complaint!

Hi,
this is to inform you that i took a recently changed my circle from Vodafone Bangalore circle to Vodafone Mumbai circle.
I got my circle changed on 9th of July and got a new sim card from VODAFONE STORE NEAR MAXUS MALL(BHAYANDAR)
On 10th of July i was called again saying that the document upload is improper from their end, so again i had to visit the Vodafone store.
My new sim got activated on 13th of July however since then my internet didn’t work.
I complained almost 10-15 times on CALL TO CUSTOMER CARE, but no positive response till date.
I visited the VODAFONE STORE NEAR HOTEL SOLITAIRE(ANDHERI)on 15th of July and he told me that he cannot do anything in this.i have to visit JB Nagar branch to resolve the issue.
I still visited the VODAFONE STORE JB NAGAR on 18th of July and there i was told that we have raised a complaint to backend and it willbe resolved within 12 hrs.(which was still not resolved!!!)
I again visited the VODAFONE STORE JB NAGAR on 19th of July to infomr them that my issue is still not resolved and they asked me to get the sim card replaced and the same would be activated within 2 hrs(WHICH IS STILL NOT DONE).

Despite of buying a postpaid connection and paying so much money, this is the pathetic service offered to the customer.I have been using vodafone since almost 8 years now!!!and i have 6 vodafone connections in my house.And now i am really sure that i will get all of my numbers ported to airtel or jio!!
This is not the reason i am paying so much money to you!!!
I have shifter from Bangalore to Mumbai on 1st of July and since then i have to bear all this for a ### network!!!
And there i am gettin mails to pay bills! i am not going to pay a single penny for this month.Most of my calls have been dropped and i cannot even call and talk to anyone.You can check the number of times i've called your CUSTOMER CARE and the number of times my calls with the vodafone care itself have dropped!!
On 23 July, again I visited the vodafone store at JB Nagar because my new sim card hadn't started yet..and there I get to know that the document photo that they clicked..isn't clear!!! And so the customer has to again get back to them for their negligent work! When today evening I replace the sum again...this is the same error that I get ..! With a failed internet connection!

Verified Support

Jul 25, 2019

Vodafone India Customer Care's response Dear customer, Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Monica

Aug 05, 2019

Updated by kartik negandhi [protected] is my vodafone number on which am facing this issue untill date!

Aug 16, 2019

Updated by kartik negandhi Respected Sir, more than ONE MONTH has passed and I still don't have any access to the internet on India's DATA STRONG NETWORK!!! It's so disappointing to say this!Even approaching the apellete vodafone proved to be of no use! No resolution from anywhere! Worst service provider ever!!!
All what I can think of...is somehow finish the 3 months in this hopeless network and get out of it the very same day my porting validity day's end! Really pathetic experience! Inspite of soooooo manyyyy complains by so many means...still no resolutions! Wouldn't even recommend vodafone if someone gives it for freee!!! Totally fed up

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K

kartik negandhi

from Mumbai, Maharashtra

Aug 5, 2019

[protected]

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K

kartik negandhi

from Mumbai, Maharashtra

Aug 16, 2019

Respected Sir, more than ONE MONTH has passed and I still don't have any access to the internet on India's DATA STRONG NETWORK!!! It's so disappointing to say this!Even approaching the apellete vodafone proved to be of no use! No resolution from anywhere! Worst service provider ever!!!
All what I can think of...is somehow finish the 3 months in this hopeless network and get out of it the very same day my porting validity day's end! Really pathetic experience! Inspite of soooooo manyyyy complains by so many means...still no resolutions! Wouldn't even recommend vodafone if someone gives it for freee!!! Totally fed up

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Address: Beeramguda, East Godavari, Andhra Pradesh, 502032

Recently i did double recharge.in other operators, they will append to first one. Vodafone neither append nor refund. Surprisingly customer care is saying first one will be cancelled. By this way they are getting huge money due to customer ignorance. They can provide warning if they can not append.
As they are earning this way they are not worried on existing customers and network issues. So careful and possible switch to another operator. Competition is require else they wont change

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Ashish Drivedy

from Mumbai, Maharashtra

Jul 24, 2019

As per TRAI, incoming calls should only be barred after 15 days of service validity expiry but Vodafone has disconnected my Incoming calls too, along with Outgoing calls & SMS. Mob - [protected]

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B

basu1987

from Mumbai, Maharashtra

Jul 24, 2019

Why not downloaded some games leader board before starting the game...

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H

Harman Chawla

from Pune, Maharashtra

Jul 24, 2019

Hello I am Harmanpreet Singh, I've purchased New connection from sector 18 vodafone store on priority to active New number yesterday if possible.

Till today number is active but recharge pending.

Please suggest urgent help required.

Ph: [protected]

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Address: Chennai, Tamil Nadu

Myself and my have been charged for sms which we never sent. When i raised the complaint in may 2019 with them, then only sent generic email stating that they have charged based on my usage only. I called the customer care executives and was informed that i have sent sms to one number which we never sent. They keep on sending the bills with the same number and i informed them through email and phone communications to end my contract and clarify the billing errors unless which i will not make my payments. I reached out to their appellate authority as well and finally in july he told me that if i use iphone, then when i change the sim it will automatically trigger an sms. They are telling me that they can't reverse the payment and asking me to change the headset. If this is the case, why this was informed to the consumers when we raise the concern in the month of may. They inform only in july and keep charging us. Also advising me to change the handset. I have been asking them to close my postpaid connections which they are not doing it either and keep on sending bills with incorrect amount and late fee. I need justice on this matter please

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Address: Pune, Maharashtra

Internet is not working properly on mobile. I am reporting this issue from pune. 4g doesn't work at all and 3g works fairly. This issue is from last 2 months. I raised the issue last month also but i got no response and when i called they are saying no complaint was raised. This is really very bad user experience.

What is with the network? Is there any eta when it will be resolved? Or shall we port to another provider.

Aug 25, 2019

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Vodafone India Customer Care's response Dear customer, Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. Regards, Monica

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M

Mamta gakhar

from Nagar, Rajasthan

Jul 23, 2019

Mr. Darshan kumar son of Dilkhush Ram, Mobile no. [protected] has been lost on 16july2019 in evening, please switch off the service of this mobile and if identified let me know when and where to search please help for the same

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Address: Pune, Maharashtra

I am using vodafone number: [protected] from so many years. I have moved out of india,
I activated iroam plan for 7days from may21 - may27th and paid 2999 for the service. Now from continuous two months i am getting additional amount in my bill of 599 and 149.

Upon calling customer care they are saying this is the mandatory charges you have to give. I wanted to understand why?

I am ok to understand that i have to pay basic charge of something around 149 to keep my sim activated outside india apart from my monthly rental plan.

Upon following up over email as well as over call, the customer care team says that the have deactivated the plan. But now i again receive the amount billed to my number.

After calling customer care to port the number several time, no getting any response from them.

Also i can see any plan activated in myvodafone app.

And the vodafone team is saying that they have auto activated the plan.

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S

Sanjeev

from Hyderabad, Telangana

Jul 23, 2019

I am facing network issues with Vodafone connections both at my workplace and near my home. I raised a complaint with Vodafone last week and they have closed my request without even investigating. The request number was 4-[protected]. I have 4G connections but the network is pathetic even in and around Hitech city. Where else it would be better???

billing issue following up with 3 months - Comment #3493011 - Image #0

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Sanjeev's reply, Jul 20, 2019

Attached the network pics from in and around my home and office locations. Please escalate this issue.

A

arockiasamy selvakumar

from Mumbai, Maharashtra

Jul 23, 2019

From this morning, I m not able to make any call from Vodafone. Can u solve my problem.

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S

sahil0992

from Gohana, Haryana

Jul 23, 2019

I am not able to send port sms to 1900 as sms always gets failed and i want to port out to other company.
Mobile no is [protected]

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Address: Mumbai, Mumbai City, Maharashtra, 400043

I want to deactivated the vodafone network. & activated airtel network on my sim card. As I have paid all the bill, if vodafone didn't deactivated there network from my sim card then i won't be liable to pay the bill as I have placed many time request for deactivating the network from my sim card.

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Address: 400101

I have postpaid connection from mnore than 10yrs with orange hutch and now vodafone but recently i have been cheated
I have given the deactivation request in march but since march to july cycle it was charged 99 + gst for every month for 4 months

The customer care executives are not able to understand the problem or doesnt want to reverse even it is vodafone fault

Endless hours are spent for this explaining to every new customer care executive

Pls anyone from trai can help with this cheating international company

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Address: 768001

Sir
I am retailer of Vodafone and having a demo sim card, due to my family distarbance I was unable to use my demo sim.
I was having balance of Rs264.48 of demo balance to be recharged for my customer, now the balance showing Rs0.48 when i enquired about my balance from customer care and Vodafone team, no one given me suitable reply, in between I lost my sim card and applied new one which I got it from company.
The company has done fraud with me which they should be punished for that.
I have survive my old mother and 3 children's.
Thank you
Pritpal Singh Chhabra

+1 photos

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Jul 22, 2019

Updated by Pritpal Singh Chhabra My demo number is [protected] and contact me [protected]

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Address: Pune, Maharashtra

Hello,

This is Puneet Rajput.
I have been using vodafone service for more then 10years now and it's very disappointing to have this kind of experience.

I was offered free subscription of amazon prime by vodafone on mobile and was using it from last 1 year. As the year got completed, it got deactivated last week. but without my approval it has been reactivated by vodafone and the charges(Rs.846) for it has been added to my billed amount.

If I wanted to activate the service again, I would had done it myself. It is unacceptable that without my permission it has been activated and amount added to my bill.

Forcing customer to have a service which they don't require will affect the loyalty towards your brand.

The above same thing was written to vodafone corporatecare.[protected]@vodafone.com last week but no response till date.

When I tried to explain the same thing to vodafone customer care(199), they just refuse to understand and asked me to call later. When I sad that I will raise a complain against you he said sure you can do that.

This kind of service makes me feel that Its better to change to some other service provider. Also now days vodafone internet does not work properly. DAY by DAY the service is becoming worst.

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Address: 395002

I am facing network issues at my office, and I have given numerous complaints over last 10 years with no relief and resolution of my problem. Being a businessman I am missing emergency calls. I have spent so many hours together speaking with customer services with no response Kindly please look into to the matter Thank you...

Prakash Purohit
mob.[protected]

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Address: ,,tadurwar nagar, armori,Armori,441208, Gadchiroli, Maharashtra, 441208

I have recharged not successfully my Vodafone app i have recharged in my Vodafone app to UPI link sending amozon app but amozon app payment successfully but my Vodafone app recharged not successfully and link expires on show my screen please give me refund my money

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Address: Mumbai City, Maharashtra, 401107

Vodafone keeps changing the plans

People like us are getting trapped in their money making strategies

They say my services international roming was active 16-march-2017
Whereas i never travelled also my plan my local

Then too they charged we 20, 000 for approx 300 mb usage saying those were standard rates
If im using postpaid who will be aware of the packs

They say they intimated us via sms who on earth reads sms
If i was aware i would have never used vodafone services

Rs 20, 000 isn't an small amount

Over that they also billed be over my credit limit my limit was 7500 they charged be 20, 000 this is not justifiable

Im struggling since 3 months i need an end to this matter

I cannot pay so huge amount

This is their fault, it would be better if we settle this matter within the limits

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Bholu Yadav

from Gorakhpur, Uttar Pradesh

Jul 22, 2019

VODAFONE VOLTE nahi pakadta hai Vodafone network 4G ka gosolo hi nahi signal aata hai VOLTE service activate kar please NETWORK KI BAHUT SAMASYA HAI

Vodafone India Complaints & Reviews

File a complaint to Vodafone India

Vodafone India reviews & complaints page 207

claim# 1991093046

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network issue -8816971971

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I want a incoming and outgoing details of last 2 months

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harassment by vodafone - no one replying since many months

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international roaming

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disgusting network

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network issue

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wrongly charged for number 9007484244

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vodafone services

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system is designed to encash customers money

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billing discrepancies - charging for sms which was never sent

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mobile internet issue

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billing issue following up with 3 months

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bill issue & vodafone network deactivated

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repetitive charges of basic international roaming

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fraud

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complaint regarding reactivation of amazon prime without my approval no.8007432389 and also about rude customer care service

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network problem

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recharge not successful

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high bill usage beyond credit limit

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