Vodafone India Complaints & Reviews

Hi all,

I am also facing the same issue from last almost one year. Now it has crosses all the levels of harassment & i had to take the concrete call now. As i was traveling to europe so availed the international roaming pack for 5000 for mentioned 6 countries. But, as i was not aware of country called monoco which i have visited for only 3 hours.in that time i never received a message for chargeable area or something. But, still i have charged 26, 000 rs for access the maps & google.com. For that i have been fighting but vodafone is totally adamant. Even i have paid the amount all six months in that 1 month outgoing was on and next 2 months the incoming. Even i have paid for 6 six months ethical bill. But, still vodafone threatening me for legal case against me for this and now they are ready for settling these 26000 for 8000. But for me it looks ethical as i was fair with them they has to inform before the crossing or chargeable usages for internal roaming. What should i do??? Please help or share your ordeal for same.

Regards & thankful,
Sandesh sharma
[protected]@gmail.com

On 12/6' i got the message as english seeko has been activated in vodafone.

On 27/6, i got the message as how to videos is activated

For both i am 100% sure that i haven't registered for it and i didn't send any subscription message and i don't attend vodafone customer care calls as well.

I have put dnd and blocked all the communication with vodafone. Still it's happening..

I don't want the refund bcaz i am going to change it to jio or airtel today.

This post, just letting vodafone know that 'this is one way of losing customer'

I pray vodafone also face the consequences as aircel / reliance.

Bcaz both of them done this cheap act..

Vodafone sends free netflix message on may 22nd, as per instructions of free netflix. On 23rd may when i call the call center advisor promised me its free of charge, i was still not convinced and got the netflix cancelled on the same day.

Vodafone has charged me 650 and on making complaints, they harass the customer by making multiple advisors call customers and make them understand the complaint, they have no entitlement or authority to do anything.

I would like to make consumer complaint and would go to court to fight this incorrect charge.

I have been a vodafone prepaid customer for 5 years, but due to some reasons i couldn't use the number for 1-2 months. The number got deactivated. For reactivation i visited one of the vodafone stores in hyderabad. As per the vodafone agent/support person, the number is 'inactive, state and cannot be reactivated as prepaid number since it is premium number. Also i have to reactivate it as postpaid number and use it for 4 months.
First of all, why do i have to reactivate it as postpaid number? It was prepaid a number when it got deactivated.
Second, why do i have to use for for 4 months? I am not a new user/customer. I have been using the number from past 5 years.
It is my number. How can vodafone force its customer to such rules. Why take advantage of their helplessness as they are aware that number is being used for years and customer has no other option than forcefully migrating to postpaid to retain their own number.

Hello,
Myself mr. Hitesh,

I have been using vodafone postpaid number [protected] & [protected] with rs.99/- rental/month plan. I was using vodafone only as a back up number and for incoming calls as i was using this number from long. Few months back they changed my plan from rs.99/- to rs.299/- without my permission. I have tried talking to customer care but its of no avail. This is plain cheating. How can they change my plan as per their wish. This is criminal, and even if they have stopped rs.99's plan (As per the information provided by the custome care executive) they should have called me and took my permission or simply stopped my services and inform me that they dont have that plan any more.

For payment they keep on mailing, messaging and even call 10 times in a day, why was that not done at the time of changing my plan. I have told the customer care executive that i am ready to pay the bills as per rs.99/- rental plan as i have not used rs.299/- plan (Vodafone can check my usage history)

I am already in talks with my lawyers and i will try one more time explaining my issue to customer care before filing a case in district consumer forum.

I am using two simcards of vodafone, one is postpaid and another one is prepaid. I am not getting network coverage in my home. My both numbers become totally out of range in my house. As I am concerned with basic emergency services, I must be contactable at all the time. You are requested to provide me network booster if required. Thank you.

I m currently using vodafone services. But i am not satisfied with the Vodafone services regarding network and internet speed. So i want to port my vodafone no. into jio. I m trying to semd port message. But I think company has blocked port messeges. I m not able to send messeges on 1900. It is saying failed again and again. I have tried so many times. Plz help

Today fashion zone pack and how to videos was activated on my vodafone number [protected] and an amount of rs. 50 and rs. 49 total rs. 99 was deducted from my main balance. I never subscribed to this pack and it was done by the company on its own. Such packs get activated on its own and amount is deducted from my balance so I want my balance back. Kindly look into the matter and resolve the issue.

Sir,
I am using vodafone prepaid mobile connection (Mobile number: [protected]). Rs 21 has been deducted from my prepaid account on 17.06.2019 without my consent in the name of weekly subscription charge for english seekho weekly pack. I have never subscribed for such a service. I have the sms for this. Infact i had been to the useless vodaphone store in white fields bangalore and they dont even know how to speak proper english and the customer care guy wanted to have physical fight with me. Is this you treat your customers?

I have the photo of the guy who misbehaved with me and he tried snatching my phone.

Mohammed azhar

From yesterday[protected], i am receiving unlimited calls from vodafone india. When i received call ist time, i clearly told them that i don't like vodafone services and network problem all the time.

From[protected], i got 100dereds of calls and i am very disturbed.

I am getting calls in every 5-10 mins and i am very very upset due to their behavior with customer,

For barring my vodafone servives and suffering from call droping and internet issues. I requested so many times, but they are not helping. Please resolve the issue, the company is not ready to start the services and i requested through so many mails and calls.

I also requested for reversal but only provides me rs.118 reversal against i requested rs.400-500.

Hello,

I have recharged my mobile number [protected] yesterday (On 26/06/2019) for rs. 35/- & got 26/- as main balance. After half hour on same day, rs.21/- was deducted for "english seekho" pack. I have not activated the pack (And i studied in english medium school from childhood so no need for the same).

Thereafter, i duly called vodafone customer care after half hour (26/06) for registering the complaint. They said that this has been activated by push notification (Which is illegal and i am 100% sure i did not activated any push notification). After discussing for few minutes, the cc executive confirmed that pack is deactivated and refund will be granted within 24 hours.

No refund was granted even after 24 hours.

Thereafter, i called customer care today (27/06) for followup on the same and they informed that 24 hours has elapsed so no refund would be granted. This is very unlawful and unjustified. Thereafter, the executive said that this was activated on 19/06 so 24 hours has elapsed from then. I am sure i did not activated then also as i am careful and does not use interest from my vodafone sim so no case of any content download as was said by vodafone executive. Further, my question to vodafone is, if vodafone (Not the customer) activates 50 such services and then customer recharges for 1000/- they would deduct the whole balance and say this was activated long before further, if this would have been postpaid, would they come to my house asking for thousands of rupees. Is vodafone fooling the customer. The balance is deducted on 26/06 & pack activated message is on 26/06 then how can they deny refund saying it was activated (By vodafone, not customer) on 19/06.

Further, in the whole process, where is customer fault.
1. Vodafone designs a new mandatory pack for customer to recharge every month. (Which the customer is not happy about, but still complies to prevent deactivation)
2. Vodafone deducts balance within 1 hour of recharge saying some random pack was activated (By vodafone and not customer)
3. Customer follows up and registers a complaint with the customer care and they say refund will be granted within 24 hours.
4. No refund granted within 24 hours.
5. Customer follows up after 24 hours and they say 24 hours has elapsed so no refund would be granted.

In the above process, where is customer's fault. He ideally follows the recharge policy made by vodafone, recharges and not able to use the balance. I had to make an urgent call yesterday but due to unwilful balance deduction i was not able to do so despite registering a complaint with the customer care. What if it had been en emergency situation.

I want to register complaint against vodafone on following points:
1. Unwilfull balance deduction of rs. 21/-.
2. Misleading customer that refund would be granted and then denying the same.
3. Misleading and tricking customer in the name of push notification and content download.
4. Not providing further complain authority details such as vodafone appellate or nodal office.
5. Mental torture due to the inconvenience and sub-par service from vodafone.

Lovish shrivansh
Mob. No. [protected]

We the people of raina (Purba bardhaman, west bengal) are facing network problem since 7 days.4g network is not available from 7 days. We recharge for 4g service, but we are getting bad network. Even bsnl 's 3g service is better than vodafone 4g service. Vodafone 4g service is acting like 2g service. We are fade up with this. After complaining about this problem to you customer servic repeatedly, nothing changed. Plese solve the problem as soon as possible.

Nowadays i'm facing too much of network problem, at my home place at badlapur and even at office place at powai and even in during travel in mumbai local train. Can't use the 4g service. Network always fluctuate due to which call drop and internet slow down problem occurs.

Request to upgrade your network towers. Else we need to surrender our postpaid connection of
Vodafone.

My vodafone number is [protected].

When i called a customer care executive and told him about my problem then he was not resolved my problem and say that sorry i cant help it when i again say that then hi told me sorry your call disconnected because you are abusing.
And also he was not talked me with behaviour when i say that transfer the call your supervisor then hi transferred but supervisor also talked me with indecency
So i want that action against these officer's

I am a vodafone customer. I usually do 3 months pack of 1.4 gb data of everyday with voice facilities pack. I have received a msg from vodafine stating my pack expires on 28th of june 2019. Today at the end of 26th june. My internet facility is barred. This has become a practise of vodafone from the past two recharges. Last te when i informed the they had given me reason of additional pack activation during the month which had led to reduction in days. This is the same problem this time also but this time i have not made any addition pack activation. I had also activated gpay service of vodafone whereby if i exceed daily data limit the my balance wont be deducted. Now when they have cancelled my data plan by themselves i also received a msg stating this service is also disabled for my number.

Dear Team,
I had activated International Roaming service on my Vodafone Postpaid ([protected]) prior to my travel to USA, but on the latest Bill which I received I got a shock when Vodafone has applied following fraudulent charges for International Roaming.

Incoming Charges: All calls mentioned on their Itemized Bill were exactly of 1 minute duration and these are the calls which I did not pick up or even which I Rejected. When they activated the service they did not mention that they'll charge me for Missed Calls which is out of my control, since anyone can call me! Their Customer Care is not able to answer why all Calls are of exactly 1 min duration, which could be a system error.

Outgoing Charges: Again all Outgoing Calls are of exactly 1 min duration (Neither a second more nor less), and that too to the Vodafone Divert number ([protected]). I did not activate any Call Forwarding or Divert, then why am I being charged for calls made to this number.

Their Customer Care and Appellate Team has till date not understood these points above, and keep on repeating the same answer and provide me a breakup of my bill every time I mail them. If they are not capable enough to answer a Customer's question then they should not be in the job!

I've made my current bill payment for all charges except these fraudulent charges, and until I get the issue resolved, I'm not willing to pay these.

Regards,
Mayank Agnihotri

I’ve using [protected] Vodafone postpaid number from last 4 year and last month (14th May 2019) converted it to prepaid. After converting to prepaid I went to my hometown (other state) and dial 59059 to activate number but they told me to go to Hyderabad and try to activate. Initially I didn’t get such information to stay in home state till activation. This month (19th June) I came to Hyderabad but sim was deactivated. I approached Vodafone Store Madhapur and they told me to re-submit docs. I submitted docs on 20th June and they told your number would be active by 22nd June but it’s not active yet. I’m suffering a lot because of this issue. Daily approaching to customer care and Vodafone center but nothing helping to me. I’ve another Vodafone number [protected]. My humble and last request to Vodafone, please activate my number and if Vodafone don’t want to continue my service inform me clearly because daily visiting store, submitting docs and calling customer care is too much frustrating. While calling customer care every time they telling server down so we can’t help.

New number activation ETA is 48 hour but it’s now more than 6days. Vodafone team should check why this took this much time and where is gap for better customer service.

My self sanjeev bansal having vodafon number [protected] and [protected]. My resident address # 148c homeland enclave goniana road bathinda
i have reacharge unlimited call and internet usage of 4 g
from last 30 days, 4 g service not proper recieve for internet and call drop and range not proper recieve
i have file complaint at customer care, and they reply our representive contact you within 24 hour and solve your probelms till time not call recieve
i have file complaints at consumer complants and no reply recieve
please do the needful

sanjeev bansal
[protected]

From Vodafone shield insurance, I received a mail including repudiation letter ( The New india assurance) after the document verification of my phone. The reason mentioned for cancellation of the claim is showing to be that my device is 2 years old as per the manufacturing date. How does that matter to me? I bought the same phone and got it insured from your company by paying big bills every month.

If this was the condition, why my product was even insured by you when you were known to this that it will be this much old in the insured period.

I want my phone to be repaired under the policy as because of you people i dint get my device insured from some other reputed brands.

@Vodafone, if it wont work i am going to end my 6 years relationship with you and would love to move to some other provider. Yes obviously the insurance company and vodafone will be dragged to consumer court.