Vodafone India Complaints & Reviews

Hi This is Apurba Karmakar my wife's vodafone no is [protected]. 3 time deducted rs25, rs.7 and today rs 29 ... When I called there customer care, one of Senior executive said to me that my wife took loan from her Vodafone no that's why deducted rs29 and she was not to be refunded. I cannot understand how she tail that type of explanation... I and my wife don't know how to take loan from vodafone no. Last time rs7 they refund to my wife's no main balance. But today they were make it happen.

Requested to pls do the needful and help me to get my refund back to my vodafone no.

Regards
Apurba karmakar

I am gupta narayanaswamy one of the customer of "vodafone" having a mobile number-[[protected]] this mooring i had done a two time recharge plan of 169 where it has to my other vodafone mob no. After this mistake which is done my end, i had immediately reached to vodafone customer care office near to me is frazer town.

Yes, i agree that is my mistake of doing it so. But there should be an easy way of getting it done. When i asked the executive akkmama. She replied that it is not possible to do. Then later she had called other person praveen kumar he is the person who had no customer service knowledge. He had tried to command me in front of all other people who had present thereby raising his voice towards me.

When i am recharging 169 plan to my mob number why the same plan again gets recharged to the same number.

And why can’t you return that recharged amount or recharge to the other number?

What is the use of customer care office when they don’t have the right to give writing letter which is told to me in oral? Is that i have to hear/listen to what were they say is correct in oral and come back.

Then what is the use of having your service since from 10 + years? Is this the way you treat your customer.

Dear sir,

I have registered dnd on my vodafone number, long back. But, i still receive plenty of commercial sms and calls.

I have complained to vodafone by calls and emails several times, but they are not are not serious to their customers. They have not resolved my complaint till date.

I have complained once again. Vodafone docket number[protected].

I have attached proofs that dnd is registered as per trai.

Also attached sms screenshots and vodafone email confirmation screenshot.

I request you to take serious action against them.

Thank you,

Regards
Deepak pamnani

For past 3 months my vodafone [[protected]] number was blocked for sms. I asked to customer care they said everything is fine or visit the customer care outlet. Went there they gave me a new sim. Still nothing happened. I send messages to my friends and relatives. Nwithout my knowledge they blocked. How to un block?

Every time i send a message, it shows error 50 (Kindly check attachment to know what and error 50 is)

I have sufficient balance rs.6 and an unlimited pack.

I can't even send a message to generate port request.

If a solution is not possible, kindly give me a porting code.

I have ported into vodafone for just above one month now. From day 1, i am not getting data speed at my home. I am subscribed to a pack with over 90 gb data and i am unable to use any of that. On 1st of jun, i got a mail that network executive will be visiting my location for inspection and gave me a service request number[protected]. After around 15 days, one network executive visited and left.

Later i got a mail which stated - "with regard to your concern and basis the feedback received from our network team, i regret that an immediate improvement in coverage would not be possible, as currently there is no new network site planned near your premises."

What i got after this was a bill for rs. 951. When i made a complaint on this to the executive who called me, the answer i got was - "this is how it happens"!! I am amused with they themselves acknowledging no coverage and sending me such an amount as bill and then responding such arrogantly.

Then i decided to use a public forum for my complaint and started using twitter. I have been contacting them ever since for this. Every time they say the complaint is escalated and will contact soon. I have been hearing this for 20 days now. Irrespective of all this, they are even sending me messages for late payment if i do not pay before july 13.

This is the way you deal with a new customer, i wonder about the rest!

Vodafone have wrongly charged in april 2019 bill and currently i am not getting any service of incoming and outgoing but still i am getting the bill with increased amount and i am getting threatening call from multiple numbers multiple times in a day. This is humble request to vodafone that don't charge wrongly and don't take the charge when you are providing the service and don't give threatening call.

Please resolve the issue and i want to port my number to other mobile service provider.

I have a prepaid number of vodafone ([protected])

The number is blocked by the company because of non usage from last 90 days. I was unable to use the number due to some personal reason but when i restarted phone, the number was blocked without any strong communication by the company.

Now when i went to there store they are saying that i have to convert the sim into postpaid account with minimum 299 recharge per month.

So why is this compulsory to convert the sim to postpaid when i dont want to... If you want than you can charge some amount for restoration of number.

I dont want to convert the number in postpaid but they are saying that the number will be reissued to another person if i didn't convert the sim asap.
Please resolve the matter asap.

Kailash jain
[protected]

Vodafone has been quite frequently deducting my data balance on a sly. Recently also I had a balance of 878 and have already recharged unlimited calls n 1.5gb data daily but inspire of this my balance is further reduced to 859 today. What kind of cheating is this. Also there has been no excess usage of data during the given period nor was I notified through message about any deductions from their side. Kindly refund my amount that u have always been deducting by hook or crook on sly basis.

I have been charged approx 7000 on my vodafone bill for international charged which i have not done. There are charges continuously for a week and i am now forced to pay the bill. I have tried to complaint about this but no help despite the person from the complaint department does not have any manners to talk. My bill usually is for 700-800 and now they are charging me 9000 rs which is fraudulent charges. I want those international charged to be removed from my bill

​vodafone charged me unnecessory for calling on 51717 which i didnt not dailed hence bill not paid by me. I need waiver on that amount. I requesting so manytimes for it but vodafone call center guys not processing the request.

As i have communicated so many times to vodafone guys through call, chat & you to through email that i have not dialed this special number & still i have been charged for it. I am completely aware that there is tie-up between vodafone & that special number service provider or it may that vodafone is owner of that number that's why this special number -51717 is added to vodafone's sim tool kit & that's why vodafone is recovering charges from customer otherwise let that special number service provider charges us separately on their invoice with gst number why vodafone is adding this charges to their bill.
There are lot of complaints posted on internet regarding this special number
I think i clear my point here.
Still, i am requesting you to provide waiver on these charges as well as late payment fees/charges so that i can clear outstanding & will continue with vodafone.
This is my last ultimatum email to vodafone & if waiver is not provided then i will not pay single ruppy to vodafone against my mobile number & from now onward, i will not responsible for any charges to pay henceforth for rental etc.

If vodafone collection team calls me for payment or any recovery agent contact me for payment then i will approach the customer forum against vodafone idea limited.

Kavya-appellate team / appellate. [protected]@vodafoneidea.com contact numbers: for any queries call 199 (Chargeable for agent access @ 50paise/3minutes) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. Fax number: +[protected] e-mail: vodafonecare. [protected]@vodafoneidea.com website: www.vodafone.in app: www.vodafone.in/ch1

Hi team, i am having frequent network issue with vodafone service, i am complaint many time to them but each time they say issue they work on this and it will take time, when i ask them to provide the rebate, they say they can't provide this form. Adding there mail response here. சூரியா ரா sun, jun 30, 8:13 pm (9 days ago) to vodafonecare. Kar, nodal. Kar hello team, i have reported multiple time to your customers care for my network issue but each time i been told, it will be fixed with in 24 hours, but still no fix i have received still have same issue most of the time. Hello! Your service registration number[protected] is registered on 14-apr-19. We shall respond to your query by monday 15-apr-19 06:00p. M. Hello! Your service registration number[protected] is registered on 03-may-19. We shall respond to your query by monday 06-may-19 06:00p. M. Hello! Your service registration number[protected] is registered on 30-jun-19. We shall respond to your query by monday 01-jul-19 06:00p. M. I want rebate on my bill utill you fix this issue or let me know i will move to different service provider. Thanks suriya [protected] appellate. [protected]@vodafoneidea.com mon, jul 1, 8:13 pm (8 days ago) to me hello suriya, thank you for contacting us. My name is kavya, and i will be assisting you today on your vodafone mobile number [protected]. At the outset, i would like to sincerely apologize for the experience you’ve had. As we discussed on 01-jul-2019 at 08:08 pm, i would like to inform you that your concern is forwarded to the network team. Further, i would like to inform you that field survey is arranged by the network team in your network coverage area. For further, i would like to inform you that after network survey is completed will update the status soon. Also, kindly provide your reachable number and feasible time to assist you further. Hope, i was able to assist you today with your concern. Should you have any additional questions, please let me know and i will do my best. Your service interaction number is[protected]. Thank you, kavya-appellate team contact numbers: for any queries call 199 (Chargeable for agent access @ 50paise/3minutes) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. Fax number: +[protected] e-mail: vodafonecare. [protected]@vodafoneidea.com website: www.vodafone.in app: www.vodafone.in/ch1 appellate. [protected]@vodafoneidea.com jul 6, 2019, 5:21 pm (3 days ago) to me hello suriya, thank you for contacting us. My name is kavya, and i will be assisting you today on your vodafone mobile number [protected]. At the outset, i would like to sincerely apologize for the experience you’ve had. As discussed on 06-jul-2019, i would like to inform you that field survey is completed in your location please be informing you that our network engineers have already done a detailed survey at your location and despite our best efforts towards optimization of the network and during the visit observed no issues found with voice services. Observed issue with data speed due to high utilization in serving site. As per the current set up further improvement not possible.in addition, we are unable to provide an immediate solution to this problem as network roll out is an on-going exercise, this phase is expect to be completed at the earliest and we are unable to provide you the accurate period to resolve the data speed issue. Also, i would like to inform you that we are not able to provide waiver for the network problem. We thank you for your patience and support, and will keep you inform of developments in the months to come. We will continue to carry out regular network up-gradation activities in order to optimize the quality of our existing network. We will keep you post, if any optimization is plan in the future. Also, we would like to inform you that charges are only for monthly rental and there is no usage charges. We are not able to waive off the flat rental charge. Hope, i was able to assist you today with your concern. Should you have any additional questions, please let me know and i will do my best. Your service interaction number is[protected]. Thank you, kavya-appellate team contact numbers: for any queries call 199 (Chargeable for agent access @ 50paise/3minutes) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. Fax number: +[protected] e-mail: vodafonecare. [protected]@vodafoneidea.com website: www.vodafone.in app: www.vodafone.in/ch1

Hi
The number [protected] is constantly calling and disturbing me with vulgar messages and calls.. When asked who is he or whom does he wants to talk doesn't respond to that however if i block 1 number he does the same from a different number. Tried calling back to know but calls can't be reached and it's really really making my life hell as my phone constantly rings or vibrates throughout the day. I want serious action to be taken in regards to this as when asked my service provider they completely refused to take any action against it.

Hi Team,

I have raised many complaint specific to network related issue when I got a call from vodafone immediately after I submitted port request to change my service provider.

I have a issue specific to network inside my house and I am not able to make or receive calls. I have used vodafone for almost 3 years and going through same issue but finally I ended up submitting port request to change from vodafone to other service provider.

Vodafone customer representative told me that they will resolve my issue within a week and told me to wait till 25th june.

I have followed up many times within a week but almost all of them have provided me wrong and mileading information

I could have changed my number to other service provider a week back, however vodafone promised me to resolve my issue and requested me to hold on submitting documents to other network provider.

I am following up since a week so many complaint raised and so far no resolution.

Reasons given to me by customer service representative were irrelevant saying because of vodafone idea merging i am facing issue in network.

This is long standing issue I am facing since 3 years.

Respected sir/ma'am,
My Vodafone number is [protected] activated since 2012. I want to register a complain regarding it's payment of Bill. Actually from the day, since I gave this number for Port request, from that day onwards lot of phone calls from Vodafone customer care service started coming for not to Port the number despite of telling them that we want to Port our number in BSNL. After our previous online bill payment of Rupees 107 made on 8 May, 2019 via operator id- [protected]C213, they activated Value Added Service (VAS) and caller tune on my number. However, Do not Disturb (DND) request is also activated on my number. But then how come, these services are activated on my number. They say that these have been activated from my end but I'm sure that I didn't started any of these services nor did I requested for it, Vodafone customer care service has started them by themselves.

They have been doing this to me as a harrasment. My bill has been increased to 412 ruppes this time. I had also registered a customer care complaint against this on 12 June and the complaint number was[protected]. But now it has been cancelled by them. I request you to please provide me with some solution to my problem of bill payment. My bill should be adjusted. Hope you understand my situation.
Thanking you in advance.
Yours faithfully
Mukesh Kumar
Bill period 01May to 31 May 2019

Money is deducted from my account on the name of bollywood alert services. The service is self activated. Everyday rs 3 is being deducted from my account. I want the refund of those deducted amount. And the is one toll free number for deactivation which is invalid. What kind of services you are rendering. The number given is not working but amount deduction is done of own. Look into the matter and seek me refund.

Hi, my name is Shanmugavel. I'm Vodafone Post paid customer. I am working with corporate company. In my company they've asked me to migrate corporate plan. They have tie up with Vodafone, plan corporate Red basic 199. I contacted Vodafone customer care. They said they don't have such a plan for corporate. I explained that they provide me with a corporate mail id for this plan migration. They said to contact Vodafone showroom. In Vodafone also no proper information and mailed to appellate authority. He also said to go showroom only. I fed up with the Vodafone customer service. When ever I contact them, they created complaint no and closed without my knowledge. For me issue not resolved. I have attached the complaint record for the above issue. From June 26th I started to contact them. Still now no response from the Vodafone

On 08/07/2019, at 12:50 am, i did a successful recharge of rs. 398 on my vodafone mobile number. Transid onr[protected]
I also got sms of recharge success from vm-vfcare. Yet i havent received the recharge benefits (1gb per day data and free calls and sms).
Also my outgoing validity is showing till 11/07/2019 which should be increased for 84 days.

I can not abale to send sms form my no to another no. Also i've put my Vodafone sim into another no but the problem is still remaining. 1000 of time I have complained vodafone customer care and also visit nearest Vodafone store but they could not abale to solve the problem. Please solve my problem otherwise I will port my no into another operator.

I changed my vodafone sim from postpaid to prepaid a week ago. And I also visited the store two days ago, they said there is a problem with the tele verification and they said it'll be done by evening. But it's been two days. I can't receive calls messages otps anything. And I called vodafone customer care and they were like we can't do anything about that sir. What? Seriously! Then why are they working in vodafone. Please do something.

Was visiting Italy in June when I activated International roaming on my vodafone number.
On reaching I was not able to connect to the network and after hours over the call with the customer care, i requested them to cancel roaming and ensure no charges are levied
When the bill was generated they charged me INR 4500 for roaming charges which never worked.
They are not willing to reverse the charges.
Kindly advise