Vodafone India Complaints & Reviews

Hello,

I have recharged my mobile number [protected] yesterday (On 26/06/2019) for rs. 35/- & got 26/- as main balance. After half hour on same day, rs.21/- was deducted for "english seekho" pack. I have not activated the pack (And i studied in english medium school from childhood so no need for the same).

Thereafter, i duly called vodafone customer care after half hour (26/06) for registering the complaint. They said that this has been activated by push notification (Which is illegal and i am 100% sure i did not activated any push notification). After discussing for few minutes, the cc executive confirmed that pack is deactivated and refund will be granted within 24 hours.

No refund was granted even after 24 hours.

Thereafter, i called customer care today (27/06) for followup on the same and they informed that 24 hours has elapsed so no refund would be granted. This is very unlawful and unjustified. Thereafter, the executive said that this was activated on 19/06 so 24 hours has elapsed from then. I am sure i did not activated then also as i am careful and does not use interest from my vodafone sim so no case of any content download as was said by vodafone executive. Further, my question to vodafone is, if vodafone (Not the customer) activates 50 such services and then customer recharges for 1000/- they would deduct the whole balance and say this was activated long before further, if this would have been postpaid, would they come to my house asking for thousands of rupees. Is vodafone fooling the customer. The balance is deducted on 26/06 & pack activated message is on 26/06 then how can they deny refund saying it was activated (By vodafone, not customer) on 19/06.

Further, in the whole process, where is customer fault.
1. Vodafone designs a new mandatory pack for customer to recharge every month. (Which the customer is not happy about, but still complies to prevent deactivation)
2. Vodafone deducts balance within 1 hour of recharge saying some random pack was activated (By vodafone and not customer)
3. Customer follows up and registers a complaint with the customer care and they say refund will be granted within 24 hours.
4. No refund granted within 24 hours.
5. Customer follows up after 24 hours and they say 24 hours has elapsed so no refund would be granted.

In the above process, where is customer's fault. He ideally follows the recharge policy made by vodafone, recharges and not able to use the balance. I had to make an urgent call yesterday but due to unwilful balance deduction i was not able to do so despite registering a complaint with the customer care. What if it had been en emergency situation.

I want to register complaint against vodafone on following points:
1. Unwilfull balance deduction of rs. 21/-.
2. Misleading customer that refund would be granted and then denying the same.
3. Misleading and tricking customer in the name of push notification and content download.
4. Not providing further complain authority details such as vodafone appellate or nodal office.
5. Mental torture due to the inconvenience and sub-par service from vodafone.

Lovish shrivansh
Mob. No. [protected]

We the people of raina (Purba bardhaman, west bengal) are facing network problem since 7 days.4g network is not available from 7 days. We recharge for 4g service, but we are getting bad network. Even bsnl 's 3g service is better than vodafone 4g service. Vodafone 4g service is acting like 2g service. We are fade up with this. After complaining about this problem to you customer servic repeatedly, nothing changed. Plese solve the problem as soon as possible.

Nowadays i'm facing too much of network problem, at my home place at badlapur and even at office place at powai and even in during travel in mumbai local train. Can't use the 4g service. Network always fluctuate due to which call drop and internet slow down problem occurs.

Request to upgrade your network towers. Else we need to surrender our postpaid connection of
Vodafone.

My vodafone number is [protected].

When i called a customer care executive and told him about my problem then he was not resolved my problem and say that sorry i cant help it when i again say that then hi told me sorry your call disconnected because you are abusing.
And also he was not talked me with behaviour when i say that transfer the call your supervisor then hi transferred but supervisor also talked me with indecency
So i want that action against these officer's

I am a vodafone customer. I usually do 3 months pack of 1.4 gb data of everyday with voice facilities pack. I have received a msg from vodafine stating my pack expires on 28th of june 2019. Today at the end of 26th june. My internet facility is barred. This has become a practise of vodafone from the past two recharges. Last te when i informed the they had given me reason of additional pack activation during the month which had led to reduction in days. This is the same problem this time also but this time i have not made any addition pack activation. I had also activated gpay service of vodafone whereby if i exceed daily data limit the my balance wont be deducted. Now when they have cancelled my data plan by themselves i also received a msg stating this service is also disabled for my number.

Dear Team,
I had activated International Roaming service on my Vodafone Postpaid ([protected]) prior to my travel to USA, but on the latest Bill which I received I got a shock when Vodafone has applied following fraudulent charges for International Roaming.

Incoming Charges: All calls mentioned on their Itemized Bill were exactly of 1 minute duration and these are the calls which I did not pick up or even which I Rejected. When they activated the service they did not mention that they'll charge me for Missed Calls which is out of my control, since anyone can call me! Their Customer Care is not able to answer why all Calls are of exactly 1 min duration, which could be a system error.

Outgoing Charges: Again all Outgoing Calls are of exactly 1 min duration (Neither a second more nor less), and that too to the Vodafone Divert number ([protected]). I did not activate any Call Forwarding or Divert, then why am I being charged for calls made to this number.

Their Customer Care and Appellate Team has till date not understood these points above, and keep on repeating the same answer and provide me a breakup of my bill every time I mail them. If they are not capable enough to answer a Customer's question then they should not be in the job!

I've made my current bill payment for all charges except these fraudulent charges, and until I get the issue resolved, I'm not willing to pay these.

Regards,
Mayank Agnihotri

I’ve using [protected] Vodafone postpaid number from last 4 year and last month (14th May 2019) converted it to prepaid. After converting to prepaid I went to my hometown (other state) and dial 59059 to activate number but they told me to go to Hyderabad and try to activate. Initially I didn’t get such information to stay in home state till activation. This month (19th June) I came to Hyderabad but sim was deactivated. I approached Vodafone Store Madhapur and they told me to re-submit docs. I submitted docs on 20th June and they told your number would be active by 22nd June but it’s not active yet. I’m suffering a lot because of this issue. Daily approaching to customer care and Vodafone center but nothing helping to me. I’ve another Vodafone number [protected]. My humble and last request to Vodafone, please activate my number and if Vodafone don’t want to continue my service inform me clearly because daily visiting store, submitting docs and calling customer care is too much frustrating. While calling customer care every time they telling server down so we can’t help.

New number activation ETA is 48 hour but it’s now more than 6days. Vodafone team should check why this took this much time and where is gap for better customer service.

My self sanjeev bansal having vodafon number [protected] and [protected]. My resident address # 148c homeland enclave goniana road bathinda
i have reacharge unlimited call and internet usage of 4 g
from last 30 days, 4 g service not proper recieve for internet and call drop and range not proper recieve
i have file complaint at customer care, and they reply our representive contact you within 24 hour and solve your probelms till time not call recieve
i have file complaints at consumer complants and no reply recieve
please do the needful

sanjeev bansal
[protected]

From Vodafone shield insurance, I received a mail including repudiation letter ( The New india assurance) after the document verification of my phone. The reason mentioned for cancellation of the claim is showing to be that my device is 2 years old as per the manufacturing date. How does that matter to me? I bought the same phone and got it insured from your company by paying big bills every month.

If this was the condition, why my product was even insured by you when you were known to this that it will be this much old in the insured period.

I want my phone to be repaired under the policy as because of you people i dint get my device insured from some other reputed brands.

@Vodafone, if it wont work i am going to end my 6 years relationship with you and would love to move to some other provider. Yes obviously the insurance company and vodafone will be dragged to consumer court.

Vodafone data card for [protected] (Account no:[protected] was already deactivated on 28.03.2019 under official request no.[protected]y vodafone at vashi sector-14 stores in person. While de-activation on 28.03.19 earlier due payment against [protected] was made on line 3 under transaction no. Qcmp[protected] dated 27.03.2019. The data card was not used at all later on. The above details were forwards by mail to concerned vodafone contact mails. There was demand from vodafone for rs. 544.33 bill for april'19. It is surprising that i was patronized customer for vodafone for last more than two decades and there was not a single default on payment. Vodafone has already deteriorated services and most of the subscribers are getting diverted to other economical services providers and it is surprising that vodafone initiating wrong demand of money by raising false bills. Further notice has been forwarded by mail by an advocateon 25th june'19 towards demand of rs.662.33 with 18% interest. I condemn the demand from vodafone and should request consumer complaint to take action against vodafone18% interest towards above issue.

Sir/ma’am,
I would request you to permanently disconnect/terminate and discontinue my existing vodafone 4g connection as i no longer require these services. This is for your kind information and necessary action
My connections details are mentioned below:

Name adnaan mohamed rafi desai

Address 460 moulana azad society near treasure park sahakarnagar 1 pune 9

:
Customer relationship number [protected]

Mobile number: (Vodafone postpaid number = [protected])
Request you to accept this request and acknowledge the same

Please terminate all 4g and mobile services from today!

Yours sincerely,

Adnaan desai

I m pankaj d. Patel, holding vodafone postpaid number

Which i got converted in prepaid on 04.03.2019 against which security deposit was of rs.500/- for each. Which i was supposed to get after 45 days, now since more than 113days have passed i have not received, till yet no correspondence i have received nor the cheque.

Please resolve the issue as soon as possible. Else i take any further actions.

Sir
I NIRMALENDU MANDAL hereby inform you that my Vodafone postpaid mobile number [protected] with relationship number[protected].Which i surrender on 28th of FEBRUARY. Vodafone sent me a refund notification on 18th MARCH with the details of Cheque no and all other details. But till then I not receive the refund. I sent them 30 to 32 mails. but they recently sent me a mail in which they demand that the cheque has been delivered. But I yet not received any refund from them. I sent You The details of their mail here with.

From: Refund Notification
Sent: 18 March 2019 17:51
To: nirmal.[protected]@gmail.com
Subject: Refund Notification

Dear Customer,

This is with reference to your Vodafone postpaid mobile number [protected] with relationship number[protected].

It’s been a pleasure having you as our valued Customer. We would like to thank you for giving us an opportunity to serve you.

Your refund for the mentioned postpaid mobile number has been processed.
Below are the details of the net amount payable to you:

A. Total Deposit paid by you: 300

B. Less Balance Amount due from you: 101.63

C. Net Amount Payable to You: 198.37

Your refund Cheque details are as follows:

Cheque No: 673513
Cheque Amount: Rs. 198.37
Cheque Date: 14-Mar-19
Drawn On: Standard Chartered Bank

You will receive this refund Cheque at your billing address (mentioned below) within 10 working days.
If the below address is different from your current address, or you are not reachable at this address anymore, you can update your new address by visiting any of the nearest Vodafone Stores along with the new address proof (Aadhar Card / Driving License / Passport / Bank Passbook / Bank Statement). Alternatively, you can call up the Vodafone Care helpline number [protected] and place a request to send the refund Cheque to a specific Vodafone store within (KOLKATA) in next 7 working days.
Please carry your Proof of Identity (Passport, driving license, Aadhar Card) while collecting the Cheque from Vodafone Store.

MR. NIRMALENDU MANDAL
774 R N TAGORE ROAD BANK COLONY
DUMDUM
OPP. GHOSH BUILDERS
KOLKATA 700077

Thank you for being a part of the Vodafone family. We appreciate your association with us and look forward to serve you in future.

Please contact us on our 24-hour Vodafone Care on 199 or [protected] for any queries.

Yours Sincerely,
Vodafone Idea Ltd
PS: This is system generated email, kindly DO NOT reply

Vodafone have activated chak de fatte services on my number ([protected]) and have deducted Rupees 75 from my balance against the same without any request from my side to activate the services. Now I want the company to return the amount as soon as possible.My Mobile number [protected]

Hi,

I ordered and paid for a new vodafone prepaid connection online on 4th june 2019. This sim was supposed to be delivered to me by 5th june 2019, but till date i have never received any calls to deliver my sim. I have called and mailed vodafone many times and received the same answer over and over 'this complaint will be escalated to the highest priority and we will deliver it the very next day' but for some reason this 'very next day' never happened.

At last today i got a call from someone from vodafone asking me go over to the local vodafone store and get a new connection from there. I told him clearly that is not at all possible and he replied 'then i'm sorry i will have to cancel your request' soon after i got a message saying my request has been cancelled.

This is a clear cut case of online fraud by vodafone.

1. If we are to go to the local vodafone store and get a new connection, why does vodafone accept payments online promising a door delivery?

2. I made a payment on 4th june and till the date i have never received a single penny from it.

3. As of now they have cancelled my request without my consent and will charge a cancellation charge from the amount i paid. So even if they agree to refund my money, they will take the cancellation charge from it.

4. It is almost 21 days since i made all the payment and till the date i have been chasing them for the sim but with no use. If any customer makes a delay in payments vodafone will levy a fine from them and if they make any delay will they make any amendments for it? No. A very big no.

My vodafone order id is : dchd[protected]

Regards

Steve jackson

I have done recharge of rs. 398 on 18.06.2019, my ref no. [protected] (Mobile banking no.)- mob - mb[protected]. Amount of rs. 398 debited from kotak bank, but recharge was not done. Please refund my amount. I have done several calls on helpdesk of vodafone but didn't get proper reply. They said they will refund in 4-5 days but still not received. Please look into the matter ata the earliest

Sir my number is blocked, how can I use again. Because Vodafone is best sim, as it provide good service and good offer for customer. They think for customer. And all customers who use Vodafone number are happy and very proud as they use Vodafone sim. Now, sir I request you please active my number.
Thanku
Mir aasif

I upgraded my vodafone sim card to 4g. Now i am not able to send or receive messages on my vodafone number. Whenever i send a message it says can't send message sim error 28. I have updated the smsc number still i'm not able to fix this. It's the number connected to my bank accounts and in every important applications. So the sms service in this number is very necessary.

I have a post paid number. I contacted vodafone kolkata to get international roaming activated on my sim card on may 25th 2019 just before leaving the country. Vodafone people said that i would be charged only the amount for the monthy plan (A minimum amount) and i would not be charged extra. I left the country and went to myanmar only to find that my international roaming was not working. I reported this to vodafone customer many times, troubleshooting exactly how they told me to. The problem persisted. I wrote to vodafonecare. [protected]@vodafoneidea.com and others highlighting my problem but they kept writing back to me with the same set of troubleshooting. Then on the 21st of june 2019 i was sent a bill of rs. 37202.61. I haven't been able to get any messages or use my phone internationally but i receive a huge bill even when the kolkata vodafone store employees assured me that i would not "under any circumstance" get an inflated bill. I am 64 years old. I am terribly harassed and very much upset with this kind of service. Please help.

Your 4g net facilities are a joke, i can't understand why do u even claim to give 4g and take our money, i live in mumbai parel n can't even see a simple youtube video many times even ur site loaded after 3 to 4 times, it's so pathetic, i have been vodafone customer for many years but now the standard has detoriated too much, it's really time to shift to jio now