Vodafone India Complaints & Reviews

In June, 2019 month Vodafone mobile bill I got extra charged for 249 Rs for VAS.

I contacted VF customer care and got information that these changes are caller tune and charges are for 249 Rs /12 months and there is no refund on cancellation.

In reality never accepted /clicked or sent any sms to enable caller tune and
I have been charged for 249 Rs extra and there is no refund when i asking them to disable it immediately.

This is really unfortunate that Vodafone is adding VAS automatically and there is no refund on cancel request.

I have transcript of communication with VF customer care on this matter.

Mobile number : [protected]

One of the worst, atrocious service I have ever received. I have a postpaid connection recently purchased. The internet connection does not work while my network is in roaming. I called customer service to complaint. The only thing they do is raise a complaint and close it without even checking the resolution of the problem. They don't bother to contact the customer to check. All they do is to fool customer saying "My technical team (which is actually invisible even to god) will contact you regarding the issue in the next 24 hours (which never occurs)" and close the complaint.
I mean, why do you even have a customer service to provide such a creepy service?

Problem:
When my network moves to roaming, i turn on the data connection, it says "Sign in to Vodafone network" and my internet connection does not work. When I browse internet, I get the error, "Data Usage Alert! as per regulatory norms, internet service has been stopped due to pack quota / validity"

Whenever I call to complain, I was told that my internet service active with huge amount of data balance. But it simply doesn't work.

On 7-jun-19 in the early morning my balance was deducted by Rs 21 for kids pack and again after one hour Rs 21 deducted for english seekho service.
Above mentioned services are not at all activated by my number.Eventhough unnecessarily money is deducted.
on the same day i spoke to customer care executive, complaint about the inconveience but no response from their side.They told money could not be refunded...
With out my knowledge money is deducted from my balance.Even the above mentioned VAS services are not present then how they would deduct from custmeer.

I had recharged my vodafone number of rs 448 twice by mistake on 10-06-19 and 11-06-19 so can you please extend my pack limit .please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please

I haven't activated any rubbish service like Mazaa Mobile, & I know, it's done from Vodafone side to deduct balance in my account. & I know too that you people do (activate services & deduct balance) by their own to just deduct balance with everyone, who have unused or more amount of balance. So stop this kind of foolish things, & stop making us fool by saying that this service is activated by our side. If this things happen again, I assure Vodafone, I switch the service provider. Not only me, in my family only, more than 10 people have Vodafone connection since more than 5 years, so they too switch the connection for me, & I am capable to influence my relatives & others to switch who are also too old customers of Vodafone. So be careful for next time or else I don't come here again for complaint, I & other just switch to your competitor, & you loose many loyal customers !

Hi Team,

Need your kind support.

Mobile number: [protected]
Name: Abdul Latif Pathan
Alternate contact number: [protected]
Email address: [protected]@gmail.com

Since 2months my number is disconnected due to Vodafone issues and wrong information give by Vodafone advisor and also customer service supervisor accepted the mistake on call. However I have sent all the call recording which I have as per Vodafone request.

Vodafone closing my complaints with remarks and resolutions, while I asked to Vodafone customer service associate and supervise they were not aware the reasons, I have the call recording for the same.

I have loop the email to CEO of Vodafone Mr. sunil Sood as per Vodafone email escalation matrix but no one is taking care of my complaint.

All the necessary documents and email which I have sent to Vodafone attached

Regards,
Abdul Latif

Dear Sir and Mam
From 2 and 3 months ...it always shows that in a week that you have charged rupees 3 for DNLD-197_SONA_CONTEST_3-ONE 97 but i did not start this type of service in my phone..I lost My money every time when ever i recharged my phone with a talktime or rupees 35...every time i have to face this situation...So its a humble request to the Executive of the vodafone service...to stop this service

Hi team,

I have done two recharges on 6/06/2019 because the 1st recharge that I have done through Vodafone app was not successful . So I have done a 2nd recharge through Amazon app and it was successful. Please find the attached bank statement to check the bill payment of 399 in Vodafone bill desk on 6/6/2019. please let me when I will receive my money back to my account. if I am contacting your customer care they said that we made one recharge on 6/62019/but we have done two recharge .please refer the image for the same. reach me through [protected]

Thanks,
Kavin

Relationship No: [protected]
No. of Connections: 1
Amount Due: 797.90
Due Date: 28/06/19
Late Payment Fee:
(Applicable only if payment
is made after due date) - 100

Respected Sir/Mam, i have using multiple postpaid of vodafone since it was hutch.never this thing happened earlier.i switched from reliance to vodafone postpaid and using this number.suddenly the company changed my plan without a single information to red basic pack and now when i contacted vodafone customer care, they are saying i have to pay the minimum rental charge for 2 months.i was paying the bill fluently, i didn't pay last month when i saw my bill exceeded to rs.100 and my plan was auto changed.this is simply cheating customers without informing them about the plan upgradation.now i am getting forced by vodafone to pay this massive bill.i never use net from this number and i hardly make calls as well.but still i have to pay around rs.800 for 2 months.don't cheat customers like this.i will clear up this bill and will switch to the best service provider available with the best rental package.the same thing happened with my around 16 years old number as well- the pack is auto upgraded to red basic which is used by my father.i will switch both the connections and will suggest people not to go for any vodafone postpaid plans no matter what lucrative offers they offer you.they will definitely cheat you the way they did me and many existing users by changing your chosen plan to their chosen plan.shame for such a big company.regards.

I am Vodafone user from westbengal. I was supposed to recharge on Vodafone [protected] but it was recharge to [protected] amount 399. Hence I request to solve the problem.
Called Vodafone customer service but couldn't solve the problem.
I think Vodafone should have access to resolve the problem.

My vodafone portability request has not been taken care of. I have raised it on 18/05/2019 and submitted all my proofs at store. I cleared my past month bill 560 and paid for 24 days Rs. 376 as told by voda store manager Pankaj More, Hinjewadi, Pune branch that it would take 4 business days for new sim to work. I paid for 3 months prepaid plan Rs. 385 and new sim charges Rs.25 at the store. Delay of a week happened and I was not informed. I had to take follow up and I was told by Voda store manager whom I called that due to delay by vodafone system I have to pay extra Rs 95 for that week and then they will generate a new request number and my request will be processed within 4 days. But I asked him that due to delay from Vodafone's side why should I have to pay, and I was told that "you are saying as if you are not using the service, you are not the only customer with voda who is facing such issues. Either pay Rs. 95 or come and take back your money". I contacted the customer care and askrd to talk to someone from the senior team. I received a call back in 3 hrs approx and that person told me to pay Rs. 95 and I wont have to pay any extra money. I asked him to give a written confirmation mail and he confirmed he would send right after the call, but I never received the mail, yet I paid. Again the same thing happened, I again had to take follow up and i was told by store manager that my request has expired and I need to contact customer care and provide him the new number. I did as he said and I have that request number as a proof. I was contacted after a few days by customer care saying I again have to pay Rs. 50 for my postpaid account as my request has still not got processed. This has become like a loop now. I had to take follow up from someone senior in vodafone customer care and after telling him the entire story I was told that money would be waived off and since May was over, I again had to request for a new portability request number by texting on 199 and that number I will have to provide to store manager again. There is no communication or coordination between stores and voda customer care. I again listened to him before taking any action and raised a request as told. Still nothing has happened and again the same follow up process had to be done, first I was told they are not sure if the sim provided to me would work for the new request and I would need to visit vodafone store and I had to again ask them to connect me to someone senior and I was being told by a team lead that they have escalated my issue with "Resolution Team" when I told them that I am now keeping record of the calls with vodafone. I was assured a call back within 48hrs from the responsible team which I haven't received and 3 days have passed. I have finally raised it on twitter about this mental harrasment keep TRAI in loop. I want to file a case of mental harrasment caused by this company and how unprofessional their behavior is. I want my money back that i had paid for prepaid plan of 385 for 3 months and 25rs. for new sim. Because of vodafone's unprofessional grievance tackling my postpaid bill is being increased each day which I want to get waived off and just grant me my money back from voda store so that i can stop this mental harrasment of following up continuously between voda store and customer care and shift my number to airtel or Jio which are much better competitors. I want this to be escalated as well so that no other customer faces such pathetic services. I had to continuously take follow up calls between store manager and voda customer care and result is the same. I want strict actions to be taken against this company and I have the call recordings for the false promises done by senior team members of vodafone customer care services. I need help as this portability has become mental harassment for me in middle of busy schedulein office and home. I am attaching the Screenshot of money paid at voda store.

I have been charged 1540 saying that I called to 51717 and talked for 110 mins, that too for Astrology, which is in all the way u realistic. talking for 110 mins is not at all possible without charging Guys please be aware of this kind of fraud, if you face the same problem then complain about this, at least other people will come to know about the same issue..

Details:

Calls - Special Numbers
Date - Time Number Duration Charges
Min:Sec Rs
10/05/19-22:53:[protected]:10 1540
Total 1 Call 110:10 1, 540.00

I want to discontinue with my Vodafone number [protected] with immediate effect. Kindly note that your Customer Service personnel at your Vodafone Gallery at Mazagaon, Near Seva Niketan, Mumbai having ID Card mentioning his name as Hyder is really losing you a lot of customers due to his rude and non-helpful nature. It is best for you to discontinue his services before he does more damage. If you look at my past payments made you will realize that more often I have paid more than the bill amount to have a credit balance with you, often double the amount so as to avoid paying each month and be able to pay every alternate month. All we require from you is courteous service, which I am sorry to say your employees cannot provide.

So please discontinue my service with immediate effect.

The company has installed mobile tower in building which is 7 storey next to my building the dostance between two buildings is hardly 10 mtrs i requesyed the resodents to remove thr tower but they are not ready

bldg no 13 datta parag azad nagar jp road andheri west mumbai 400053 near billabang high int school

Am one of the victim now and Vodafone has charged Rs300 as value added services fee for calls to vodafone's very special number -51717. It looks like many customers are facing this problem since years. But, this vodafone's has not taken any action and blaming the customers to pay unnecessarily. Don't know to whom it value adds. Very disappointed!!!.

Sir maine wrong number [protected] par galat recharge 2: 41pm pr 07june2019 ko 199 ka recharge kr diya h . plz ho sake to mere paise wapas karwa dijiye jisse mai sahi number par recharge kr saku. Sir jald se jald wapas krwa dijiye aapki badi kripa hogi late karne par mere jyada paise kat jayenge so jald se jald se jald wapas krwa dijiye. aapki mahan kripa hogi

Mera mob.no. [protected] jiski sim keypad mob. me dali hai. Internet seva shuru se hi band kerva li gai haui hai, DND seva bhi Act. thi jise fir se activate kiya gayai, Us per Gam seva Activate ker 90/ balance me se kat liye gaye jabki use kisi ne bhi activate nhin kiya. 198 per complent kerney per game sevaa to band ker di per Refund nhi diya, unkaa kahna hai ki is seva ko BabeLinke se shuru kiya gaya hai. ye kase sambhave hai. kyoni ki jis smaya ye seva shuru hui n to koi uskaa upyog ker rha tha. aur n hi us per koi linke ka massage aya tha, Internet ki koibhi seva deacctvate thi, mera mob. meri mother ke passrakha rahta hai jinhe peralesis hai . kya is tarah ki ki company ki harkat shi hai.

My complaint against miss bhagyashree (vodafone store besides gajanan school, new subhedar layout, nagpur 440024.). On the 08/06/2019 11:00 pm aprox, I went to vodafone store and ask for lost sim activation process. She told me the required document and chargable amount.
She ask for the 100 rs sim charge and 75 rs sim balance. I have doubt about 100 rs sim charge, so i called the vodafone customer care, he told that only & only 75 rs charged is applicable, so again I told her customer care executive told me the charge then she said here 175 rs charged i[censored] want to cancel then I can give you 100 rs amount back then I came to my home and wait for sim activation. Tomorrow I called customer care and ask for my activation of sim then he said there is no request about activation please contact vodafone store. Please take legal action against her

I was in Thailand for a few days, where is took a days’ u limited internet plan for 599 with a validity of 24 hours. It was mentioned nowhere that the plan would automatically keep getting updated everyday which it did and I was subsequently charged for 4-5 days for the plans usage. There was no place on the app where I applied for the plan for, where I could turn the plan off from. In my understanding something that is valid for only 24 hours finishes after that rather than keeps getting refreshed. That’s what happens with a SIM cards’ validity as well.

On talking to customer care, they told me they will remove the extra added days since I only applied for one day. However he said that they will charge me 55000 for internet usage for 10mb which was beyond my understanding . And upon much clarification he insisted multiple times that the amount was 55000, attaching some screenshots for your reference.

There is no damn network since past 3 weeks in New Delhi area. Have called so many times, they said it’ll be resolved by 1st if June, but here we are. You people claim to be one of the best networks across the country but the customer service you provide is as [censored] as your network all the time. Your customer service people are the worst in the business with zero sense of talking about relevant details. Your network and all it's services are HORRIBLE and the worst at the moment.