Vodafone India Complaints & Reviews

I am Bharat ([protected]).
I recharged for Rs. 399/- (Validity for 84 days) on 20th May, 2019 for Vodafone number [protected] and amount of Rs. 399/- deducted for first time from my account. But I did not get any confirmation massage for recharge. Hence, i recharged again for the same amount and same plan for same number. So Rs. 399/- deducted again from my account.
Further, i talked to Vodafone can frequently. But, they refused...

Respected sir/madam,
This is Henrietta Barooah from Mumbai. The complaint is that I had paid a vodafone postpaid mobile number bill of the amount 702rs. a few days back which is okay for me but while doing the payment I get a message that Rs.1002 of the remaining bill amount is still remaining and this amount is really too much to pay for a normal person like me. Actually I'm having some personal problem in my house and I'm unable...

Daily i am facing more then 50% of my calls getting failed. This is increased from last 6 months.

My number is : [protected]

Anytime i take call from my office or on the road inbetween they get call failed. its big pain for lot of people and their network quality has been decresed a lot. i am looking for some solution from TRAI. Without their intervention i dont think so Vodafone will listen to this.

Dear Team,

I have Registered My Complain to Vodafon with No.[protected], on 30th of May-2019, According to Company SMS my Complaint was resolve up to 1st of Jun-19,
but till now it was not closed, more over in between I have call multiple time to Company Respective No. but they not provided any of details,
an now today have call again but they are not resolve my old Complaint and Registered New Complaint No. when I insist for Continue old No Complaint No. so Company executive not given any reason disconnect my call,

Kindly Do the needful on priority,
my Complaint regarding fund return which if paid by mistake to Company account

Hi,
Yesterday I have called to Vodafone customer care on number 198. Mr. Haresh barot(actual name) has picked up the phone. I want to reactivate my Vodafone number which was not active due to not done minimum recharge as per new rule.
I was told by executive that system is upgrading right now, pl provide your another number i will get back to you within 15 mins.
I gave my another number and he asked for my name. I gave my khushbu and he told me that I will call you and talk with you 1 hour and he was flirting with me. I shouted on him and told him that I will complaint against you than he told sorry to me. I have called again on 198 within 2 mins and vivek has picked up call and he told me that no system was in upgrade than I asked to talk manager and he transfered the call to manager but manager refuse to give any information regarding haresh barot. I have told him that I want to file complain against him bu he did not give any information.

Today morning that person called me om my another number and harassing me. Even he knew my name. He was the same person I have talked with on 198 customer care.

Pl take strict action against him.

I want to get call and sms history of a vodafone prepaid number i. E., [protected] kindly mke it as soon as possible on my email id,
So kindly send my call history this number, this number details are very importent & argent, please help me, this number is new number but use any person form home, that i want to get call history & sms history & video call history

My vodafone number is [protected]. I want to register a serious complaint for call drop, every call i make or receive gets dropped in 4-5 seconds. My family is also using the vodafone network and facing the same issue in our whole city of lucknow. And this issue is from past 2 months. Kindly rectify it asap else i would be left with no other option than porting out.

Regards,
Ramanjeet singh johar

I have been charged vas continuously on 2 mobile numbers that m using. The march, april, may and june bill also is added with these charges. First time i got charged i called vodafone and told them about the errors and i got it corrected. Second time it happened also i called and got it corrected. Now again my may bill and june bill has it. They say there were some game link clicked but there is no consent from my end to add that service nor have they informed of such service activation which is a must as per trai. This form of cheating of adding vas on their end without customer knowing of these clicks is complete cheating. The call made to 15523 says i have no vas activated on my number. The other number has amazon prime and vodafone play activated which is a complementary service by vodafone. Please correct the bills. I am literally fed of calling your customer care. They are very arrogant too.

Ref#[protected]

I want the refund for the extra recharge done on this service.
Feedback for your internal customer service doesn't matter at all.

This is not business ethics.

Vodafone treats it's customers as they are fools by cheating and misleading with inappropriate behaviour and information.

I am glad that vodafone doesn't care at for it customers.
A customer alway has further options by porting out all the services in the family, then inform the consumer court and fight for extra compensation for the cheat, fraud, misslead for the service they have addressed for such a simple concern.

Appellate desk is also useless and they don't know what to talk.

Dear sir/madam i have taken 2 vodaphone nos
[protected]
And
[protected]
I pay the bills always in time and we were very happy for your services
Now our pending amt is
Rs 1066- for [protected]
And rs 1059 for [protected]
I got a call on my alternate airtel no [protected] that i have to pay the bill i told them i am a bit busy will pay it next week and i want to make the connections as prepaid
But from that day i am getting continuous calls from vodaphone nos and which is irritating
From morning 8 am the calls starts as if i am the only coustomer left
Pl do the needful and stop the calls
As the outgoing service is already stopped from your end
Regards
Manjushaa
[protected]

I have been cheated from long time.in spite of pathetic services vodafone charge me huge bill from last 6 to 7 months. Also, didn't kept the word of reversal of charges which was committed 2 months back. Its mental and financial harassment from few months. After long time followup vodafone is not able to give me satisfactory resolution each time customer care new person call for details and i am repeating same story from last few months.

Please note i am not going to pay bill till my pending request gets addressed. Vodafone must pay penalty (50, 000 rs) for all this challenges and difficulties cased to me. Also vodafone is responsible to pay all the legal charges will case to me in this regard.

*

What a pathetic service vodafone is providing. A big liar service provider. I am using your services and number [protected] from last +8 years. Don't know how much you looted me. While checking last 6 to 8 months bill i observed lots of inconsistencies and billing amount raised without any change in plan. Plus vodafone is providing one of the worst service in our region. Poor network for call, data. Many call drop. Don't know, i am just carrying dead phone - without network most on the time.

Due to all these reason i raised request for number porting. Then i got call from your customer care and they offer to give me wavier on my one month extra bill of rs 500 and offer me change in plan so i continue with vodafone. Last month also i received bill of rs 532. I called customer care about my waiver then they said it will reflect in my may months bill so i waited. Now i see again i received bill of rs 350 approximately. And no agreed waiver in the bill.

When i called today to customer care she denied my request saying all previous charges were valid.

This is frustrating and annoying. Iam feeling vodafone is big bluffing service provider. I have all recordings were customer care agreed for this compensation. I am logging complain in consumer court. It's lots of financial and mental stress because of all your miss management. Let it be more expenses to me but i will make sure company will not torcher anyone else again.

Regards,
Sanket thorat
[protected]

On sun, 2 jun 2019 at 18:43, sanket thorat wrote:
What a pathetic service vodafone is providing. A big liar service provider. I am using your services and number [protected] from last +8 years. Don't know how much you looted me. While checking last 6 to 8 months bill i observed lots of inconsistencies and billing amount raised without any change in plan. Plus vodafone is providing one of the worst service in our region. Poor network for call, data. Many call drop. Don't know, i am just carrying dead phone - without network most on the time.

Due to all these reason i raised request for number porting. Then i got call from your customer care and they offer to give me wavier on my one month extra bill of rs 500 and offer me change in plan so i continue with vodafone. Last month also i received bill of rs 532. I called customer care about my waiver then they said it will reflect in my may months bill so i waited. Now i see again i received bill of rs 350 approximately. And no agreed waiver in the bill.

When i called today to customer care she denied my request saying all previous charges were valid.

This is frustrating and annoying. Iam feeling vodafone is big bluffing service provider. I have all recordings were customer care agreed for this compensation. I am logging complain in consumer court. It's lots of financial and mental stress because of all your miss management. Let it be more expenses to me but i will make sure company will not torcher anyone else again.

I haven't asked for internet services but they activated net pack on my cell and now asking me to pay rupees 344. I will not going to pay for it. And i request vodafone operator to look on this matter as without my permission they provided me the net and even now they are not accepting their fault. Either they should help me or i will going to change my sim to other operator.

Hi, I am a Vodafone customer from very long period. One day I got a message from Vodafone customer service that an amount of Rs. 249 debited from my main balance for the caller tune subscription for one year for which I have never activated. Immediately after that I have raised a complaint to cust care and they deactivated the caller tune and told that the refund will be made within one hour. Its been 4 days since that incident. And today I asked cust care again about the same and they are informing that the refund will not be made as the amount is for one year subscription. And they were saying that if the caller tune is activated by any technical issue also, it will be activated for one month only. I wanted to escalate this issue to the higher official and asked them to let me talk to their manager, bt they did the same arguement with me that its not their fault and the refund will not be made. And when I asked them to show proof that I have activated that, they are saying that there is no such entry to show. Please escalate this issue and let the people know how these mobile network companies work these days.

I was using iroam free 5999 pack on my mobile no. From dec 2018. The benefits included under the pack was (Unlimited voice data sms). There was no capping of speed as well. I was therefore continuously using the above pack. At the time of activation of the above pack last month also i was informed about the above benefits through e mail. However, after consuming 15 gb of data the speed was reduced to upto 64 kbps. The said speed downgrade was not there earlier & the same was also not mentioned in the mail sent to me by vodafone at the time of pack activation.

Recently, idea cellular is taken over by vodafone. Siince then i am faving issues in the service.

Since last two months my 4 numbers are facing below issues in service from idea cellular-
1. Frequent call drop,
2. Poor voice quality,
3. Internet connection issues
My numbers-
[protected], [protected], [protected],[protected]

Kindly look into. Customer should not suffer for any change in management.

Dear sir,

Shortly i want to brief that, on repeated request vodafone executives not registed my complain and didn't give satisfactory reply. After 18 min talk from my busy schedule, call was disconnected by vodafone team.

I explained about my problems caused but, very careless reply given. Strict action required. Attaching screenshot of talk.

Dear team,

With refer to the captioned vodafone mobile number, please i request you to disconnect my postpaid sim card. I'm not using the mobile number but simply doing the payment.in office itself they are providing landline for customer calls.

So please disconnect my postpaid sim card on immediate basis.

Thanks and regards
Jagathambigai r
Axis bank chennai.

I am a consumer of vodafone postpaid service. Based on one of their plans they have given me insurance policy to cover any damage to my phone. A month ago the screen of my phone got damaged. So i raised a claim for the same. The reference number for the same is claim reference no. [protected].

These people have collected all the sensitive information documents like my aadhar card, pan card, my marriage certificate, images of my broken phone, aadhar & pan card of my husband etc.
Its been 1 month & there is no resolution at their end. All they do is send an email of incomplete documents ask new set of documents. By doing so they have delayed the process by 1 month.

What should i as a consumer do now?

To verify the documents they have taken 1 month this shows the inefficiency of the team. Extremely bad service, duping customers by providing fake promises of insurance.

I will have to move to consumer court if appropriate action is not taken.

They are just doing fake advertisements and duping customers. Strict action should be taken against them vodafone india and vodafone shield

13th april, 19 - i visited vodafone store at mohali, 3-b2 (Punjab) for changing my postpaid plan of phone number 99*227. Before that i was about to port away to airtel but vodafone people called me up and offered me discounted plan of 299/mnth as 272/ mnth. I was attended by mr. Vivek (Store customer care executive) who raised my request for plan change (Req id[protected]. He also called up vodafone back office executive (Sandeep kaur) for the purpose. She also talked to me and confirmed me that my desired plan will be activated within 48 hrs.

13th may, 19 - on receipt of the bill i was surprised to see that my bill is 656/-. When i checked details i found that apx 500 rs. Is the charges for internet usage which indicated that my plan was not changed. When i called up customer care, they informed me that there is no plan change request from my side in any store. She told me that she can raise request rite now but i refused because i was already wrongly charged for the month. But despite of that she raised the request and my plan was changed from that day onward.

18th may, 19 - i reached to same vodafone store which i visited a month ago and contacted same customer executive (Mr. Vivek) and told him the whole story. He pulled out my details and confirmed me that i am rite and plan should have changed and bill amount is wrongly raised. He spoke to sandeep kaur and told her the issue. Sandeep kaur also spoke to me and to my surprise she said "sir apko 48 hrs baad confirm karna chaiye tha customer care phone karke k mera plan change hogya ya nai." (Sir you should have called up to check whether your plan has changed or not?).
I strongly rejected her response as vodafone want me to call customer care to know that i need to visit vodafone store to change my plan then wait for 48 hrs and then again call to check whether it has got changed or not!!
Then she handed over the phone to her senior official mr. Gaurav who spoke to me and offered me waiver of 150 rs which i rejected again as extra amount was 350 rs. He told me that he has this much limit of waiver amount only. He requested me to write this issue to your level which i am doing rite now.

At the end, i am highly frustrated with the treatment given to me over this. Surprisingly it take few hours to get a new connection but takes 48 hrs and has to visit store for plan change and then endless follow ups. Company can spends crores of rs on advertisement but ignore existing customers.
My complaint was closed without any resolution and no one in the company is ethical enough to provide solution.

It is always the same thing with vodafone. They get worse day by day and their network quality falls way faster than that. I always have bad call quality and mobile data reception. Even with a good high end smartphone, vodafone does best not to let users enjoy lag free surfing and interrupted call quality.
Even with advanced 4g network, there is absolute no betterment of call quality.