Vodafone India Complaints & Reviews

Dear Sir / Madam, I want call history of prepaid mobile number [protected] i want to get call and sms history of a vodafone prepaid number i.e., [protected] kindly mke it as soon as possible on my email id chandan.[protected]@gmail.com.
Thank you
Regards, Kalpana selokar

Dear sir,
Iam not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to airtel... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... " can't send message error 38 is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

1 i suppose to change message centre no.- did the same but no result...
2. I have to change the handset - tried but no result...

Moreover the custmoer care representatives not available for 3 days, n they are are not giving a chance to spk...
Plz help me...
Shashi kant chaurasia

I applided for deactivation of the postpaid number. After that lots of communication with the customer care agents.I said strictly to her to cancel my postpaid number. After 5 mins i got a mail that “we are glad to retain your services on Mob.No. [protected] through Communication IdC[protected]. “ I haven’t said to retain my number. I just said her the cancel my number. I’m having the full conversation voice record. If you didnt cancel my postpaid account means i will surely take this into the consumer court

Due to above service failure, i failed to do any online banking transaction, can not access to my bank a/c due to dynamic access code not sent by sms, no complaint either registered or not - provided to client, or erased, the back end team confirmed that nothing can be done more. As advised by vodafone, sim was changed from prepaid to post, no result, number port out blocked by vodafone, on demand, the list of otp generated, does not belong to me but having the same cell no. Its is greatest cause of risk concerned. Bank a/c details could not be reconciled for want of otp, also again trying for otp (After receiving list of otp claimed by vodafone sent successfully) is risky affair, i do not know how much fraud has been done in financial activity, if any. I shall be able to access my bank a/c once the blockage of number portable is released and i can change cell service provider, as already applied. (With unique portability code).

On 15th of may, 2019 the company deducted ₹24 from my main balance without my consent.
When i contacted customer service representative they told me that as my account was having sufficient balance so they deducted without my permission.
I want these companies to stop charging the customers until and unless they contacted for the same to the customers.
I want my money to be refunded into my account balance as soon as possible.
Thankyou

Sir requesting u to please look into this matter complain with service registration no:[protected] is still not resolved. Promised to resolve by 22nd march. Visited vodafonein store and called customer service lot of times. But vodafone is pathetic. Almost 3 months passed but no help

My mobile/ sim card stolen during training i am stop my mobile service and collect new sim from amreli mini stores but last 26 hour my sim card is not active by company even i visit 4 time in mini store at amreli but they ask me service start today 2 o'clock but my mobile service in not active till know

Pl help and reply

Dharmesh suchak
[protected]

Today (26.05.2019) at somewhere around 1:19 am rs. 35 has been deducted for entertainment pack however, i didn't activate it. I gave called the customer care and they have mentioned server issue is going on and if any amount is dedicated then it would be refunded. Please note i didn't activate any value added services hence need my money refunded asap. This is very bad and it hampers the reputation of the brand. My number is [protected] and my name is payel.

My phone was stolen in the month of january and i goes to the vodafone store k - 62, chachi building, krishna nagar, delhi - 110051. I talk to bintey and tell her that i need a new sim ([protected]), she told me that i need to move to postpaid from prepaid if i need the new sim, i told her that if there is anywhere return please show me and she denied saying that it is the company policy. My number was 10 years old i it was distributed everywhere so i need to take that decision and i moved to postpaid. After 3 months i again went to the store to convert my number from postpaid to prepaid, this time i met anjali and she told me that i need to do the frc if i need to convert my number from postpaid to prepaid which is for 495, i told her that i will not do that i can only do the 399 recharge which is open for all the vodafone consumers but she refuses that an told me that this offer is not available on my number. My question is how this is possible, it is available for all the vodafone consumers and the same thing is told by there customer care executive that it is not mandatory to do the frc. I told the same thing to anjali that your customer care executive saying the different thing and you are saying the different thing then she told me that it the the company process and you need to follow this i told her that give this thing me in written along with your name and employee id but she refuses and told me that i cannot give it to you. If this is an company policy it should be written somewhere. I talked to her manager dinesh and akshay and the same thing told by her manager and the way dinesh and anjali talk to me is very disappointed for me. I wasn't feel that i am talking to an employee of an india's top telecom company vodafone. They refuses for any kind of help to me.

Also when my number is postpaid before all this happened i done a recharge of amount 200 and that too was not refunded to me which is told by the bintey that it will adjusted in your first bill.

I am very disappointed from the behavior from the vodafone employees anjali and dinesh (So called manager). I guess their tag line "we are happy to help you" is just a mimic. The way they handled there customers is very inappropriate and disappointed.

I hope that you will take strict action against them.

I have been receiving a call from vodafone collection agency.
In regards, to payment of a vodafone number where my number ([protected]) was just a additional phone number. I'm no longer in touch with the person.
I have been receiving calls from collection agency for bill payment of that number. Today i received a threatening call from their agency ([protected]), stating they will block my number ([protected]) and call all my contacts and inform that i not paid any bills.
Is vodafone seriously monitoring consumers personal contacts/calls and will disclose the privacy?
I don't think that is right as per trai privacy policy for consumer. I have a call recording and gonna file a complaint to trai, and will surely take it consumer forum.

From last few years outgoing sms is blocked for my mobile number. I am not using it for any marketing, this is my personal number.
Please unblock outgoing sms as soon as possible. I have checked with customer care several times but no use. Please help us to unblock my outgoing sms. I have contacted vodafone showroom in kelambakkam but they were not able help me in this case.

Sir / madam,
My vodafone no. Is [protected]. Suddenly this morning i recieved a message that some 'juicepack' has been activated on my number as per my request and deducted rs. 75 for 15 days from my account.
I didn't make any request for activating any plan on my number. Also while i'm trying to deactivate the service by sending sms or making calls, it can't be done.
I don't want any extra service from you. Please deactivate the service and give me my account balance back.

Is ur platform fake
Plzzz tell me
I have read on quora ur fake
Make spam calls
Is it right tell me
Haaaa why u doing this to many
And u r asking for details
Some of peopl saying me that i m fooll
So what should i do now...
Now u tell me...
I know what to do
But i want to hear from u
At least i wnt to listen what point u have on this...

I am using vodafone network in kolkata province, but it is very disappointed to see that ' no network', voice call service disrupted, fluctuating network single bar to no network and 4g service is like to see full moon. Literally it is going on for last two month and still running on. Complaining in customer care they just telling about network maintenance and repeating like parrot. Call drop is like regular thing. I am already in 399 package, after payment in full advance, disgraceful service like that and just taking our money for nothing.

I am a Vodafone customer for the past 12 years. I requested for post paid to prepaid conversion. I have done everything as suggested. It is giving sim card registration failed and customer care is not at all able to help me. I did a recharge of 495 to see if it works, but no use. Now I am not sure what to do.
I had called Vodafone customer care more than 10 times.
I raised request on 16 may 2019 and today is 23 may 2019, till now the phone is not working. My post paid was deactivated on 20th itself. This phone is being tagged for many services, so I need to get it activated asap desperately
Help plssssss

Our whole family has been using Vodafone network for almost last decade.
I'm using postpaid from equal amount of time while other members use prepaid.

I have opted for an unlimited plan of ₹699/- and bill amount expected per month is approx. ₹846/- as per the employee when asked while activating this plan.
Almost every 3 months, the company adds an extra charge of ₹100/- in the bill under other credits/charges.

When asked for an explanation they say that a popup must have appeared and we must have clicked ok on it so service has activated and hence charged. But no such service is activated and no proper justification is provided.

I highly oblige you to kindly investigate this matter and take appropriate strict actions against these extra charges scam.

In case this continues, I'll be forced to change my service provider.

On 9th april 2019, one the vodafone exe visited my house and removed an indoor repeater which was installed, promising that he will visit again in two days and resolve issues raised due to this (If any). Since then i have been calling up the customer care and registering my complains of very poor in house network. But in vain. Only once their exe visited my house, checked and also commented that indoor repeater has to be re-installed to get the matter resolved. We are 5 nos. Users and suffering signal drops and poor network last two months!!! No proper action taken by the vodafone co.

Dear team,
I do existing client of vodafone... And my mobile no is [protected]...
In this every month my bill was raised abt 120/- rs as i had applied package with 99/- rs + gst... So i had paid every time abt and around 120/-...in between also some bad experience accured with vodafone as some time they are charged for internet and some time charged for any other benefeets like astrology and caller tune and cricket scores...
Now on this month my bill is raise for amount 348/-.. So i do inquiry in vodafone care and ask them why amount is very high... So from there they are give me answer that we had changed you plan from 99/- rs to 299/-.. But as a you are a our preveliage client we are offer this plan in 249/- rs... So with gst your amount is 348/-.. As we are closed your previous plan (99/-) so as per trai rule we manage your plan 99/- rs to 299/-...
My question is that how my previous plan was changed without any intimation and if you have give any intimation then where is my confirmation for change my plan to another plan...
I do very inconviniance with your service regarding to previpiage customer... As a customer of vodafone we are not tolerate this type of misbehaving...
For this i want confirmation regarding plan change and waiver of amount which you raised (348/-)..
Kindly revert me on my personal mail id or given mobile no... Below is a details...


Email id : rinkesh. I. [protected]@relianceada.com
Gandhi. Rinkesh @ yahoo.in
Ph no : [protected] / [protected]

Your regards,
Rinkesh gandhi

I'm using one plus, with dual sim.

One is airtel and the other is vodafone. For my vodafone the call waiting doesn't work, but it works for my airtel. Please help me sort this out.

The vodafone sim i use is critical and registered for everything, all of a sudden it stopped working for call waiting, i would really appreciate it if it's resolved on priority.

Please help me on this.

Complaint against vodafone for activation o[censored]nnecessary pack without my consent.
Below pack is activated without my consent on 14/05/19-08:55:05
Pack name : dindo_games_50.
I am sure i have not downloaded or clicked any link during the said time.

I have tried to contact them many times but received no satisfactory response from them in this regard.

Do the needful for rectification