Vodafone India Complaints & Reviews

I have applied for migration of one of my postpaid connection to prepaid.
Nothing happened since 8 days. I submitted required documents to near vodafone store 4 days back. Different answers from call centers.

1. Mesage p2p to xxxxx, you will get the call within 48 hrs.- why 48 hrs.
2. Submitted document - your prepaid connection will be activated 48 hrs.-ok
3. Call to call center on 13th may - sir, there is a technical problem hence connection will be activated by 48 hrs or earlier.

We are living in 21st century, why 8 bloody 8 days required for migration. Seems vodafone having lack of advance technology.

Dear sir,
Iam not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to airtel... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

1. I did not recharged my mobile, as for as company rules so outgoing sms barred... But monthly iam recharging
My mobile not less than 150rs.
2. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...

Moreover the custmoer care representatives not available for 3 days, n they are are not giving a chance to spk...
Plz help me...
- suryabhan yadav
Vodafone mobile no. - [protected]

Dear sir
My mobile number [protected] have a big issue about the internet even when i receive a call also there is no clear voice im using this sim since 10 year now im facing a problem because of this issue im unable to contact my my near onces i can contact them only on (Whats app) or social networking application.
Kindly solve this issue asap
My gmail id [protected]@gmail.com thanks
Priority (High)

Dear sir,
My vodafone postpaid number is [protected] using last 6 years but ur service is so cheap.. Jan 2018 to apr 2019 u are charged 3928 rs and late payment charge rs 1000 and last time i m call ur executive says i m deactivate ur all value added service and next time charges is not applicable in ur bill but all time ur side charges in my bill and executive says ur side is activated services plz waiver my amount and action immediately otherwise i will complaint trai and give all recordings and proofs plz help need ful

Today at 1:06 i have done a recharge from my vodafone app
My money has been deducted from my account but there is no succesfull recharge
My number is[protected]
I have not received any transaction message from vodafone only recived a transaction id of debited mount from my bank
Transaction id is [protected]
When i first called up vodafone they said it will be done in 15 mins after tht they sid there is no transaction done
I am extreame upset with their service
And when i asked for refund they said if any transation will be done then we will be able to process refundin 5 to 7 days

I received a phone call on 05:00PM in my another number but I didn't receive call on that time and after some time I call him back from my Vodafone No. [protected]. He introduced himself as a OLX Car buyer & said that I like your car & after some time I will deposit 20000 Rs. as a security deposit in your bank account through PhonePe UPI App. And after some time He call me try to cheat me with my UPI ID, But I am aware always from this type of fraudsters. And I cut the phone.

Inspite of giving repeated complaints, some packs are being activated on my no.and balance is getting deducted. I don't want these useless services. this time also I am complaining for the 3rd time for the same matter, still nothing is resolved.
Because if the inefficient services only I changed from my postpaid plan to prepaid. My money has been robbed many times in this manner.
Requesting you to refund my deducted balance asap.

I am very regular postpaid customer for vodafone for around 2 to 3 years. From the day of 1 month bill they are adding a extra bill amount around rs 90 to rs 150 as vas (Value added services (Vas) charges) this is knowledge when i look into the bill only. After checking it i use to call to customer care and they ask to pay the bill amount with vas charges in the next month bill this vas charges will not be added it will blocked in your next month bill.
But now this time after using jio again i came to vodafone back because of the network on mid of feb 2019 month first month bill amount of rs 220 paid with out checking the bill but on 2nd month bill this vas charges has been added at the spot i called to customer care and ask to cancel it waiver that charges and send to fresh bill but they answered me sir it cant be waiver but from our side it can be blocked and that message will be send to your number for reference but you need to pay the bill amount of rs 380/.
This is the 3rd month bill but from me the same has been added in bill of rs 115/ + gst of 9%. This time also the same above answer is telling by there staff it cant to waiver at any reason onces bill is generated you need to pay the total bill amount (If this time if i pay the total bill amount) why this same charges of vas charges will not be added
This charges has been added already for the next month bill also. I am attaching the proof also

I need the solution for this and, i need to get some benefit and vas charges should not be added and at the same time from vodafone because of there negligence

It all started from the month of february, 2019.. I got a message on myobile on feb 15, 2019 send by vodafone. Let me show whats witten in that message..

"your subcription to vodafone tv all channel pack is active now. Offer! Now enjoy free profile tune on callertunes app, click hyperurl.co/uts. To listen songs, dial 1234 (Free)"..

After reading i was in a complete shock & was thinking... What pack? Which pack? When did i subscribed & for what?

Vodafone deducted rs. 14 in the name of pack and the next day in the name of pack renewal they deducted 3 rupees more. Let me post the messages sent by vodafone.

"your subscription for vodafone tv all channel pack has been renewed and rs 14 has been deducted. Your next renewal date is[protected]. To deactivate, sms stop to or call 155223 (Toll free). Click www.myvodafonetv.in to watch tv. Offer! Now enjoy free profile tune on callertunes app, click hyperurl.co/uts. To listen songs, dial 1234 (Free)."

Again,... "hi, due to your low balance, your subscription to vodafone tv all channel pack could not be renewed. We are continuing the service for 3 days, especially for you. Recharge within 3 days to keep enjoying the service. Offer! Now enjoy free profile tune on callertunes app, click hyperurl.co/uts. To listen songs, dial 1234 (Free)"..

Now coming to the main part... I wrote "stop to 155223"... 1st the link was not working... Later on after trying & trying the the pack was finally deactivated few days later... & it happened when my prepaid tt balance gone nil..

Doing so vodafone didnt stopped.. Further more they put tons of packs on my account without my consent & constantly deducting, looting whenever i recharges for talktime i. E main balance leaving a penny on my prepaid balance after deducting.. Like from rs 95tt deducting the entire balance leaving with rs. 1.00 & even sometimes with rs 0.00..

Vodafone messaged me.. By saying "due to low balance my so-called"this pack, that pack"cannot be activated.. So recharge soon".. I already know what will happen if i recharge for main balance.. Now a days im using vodafone by avoiding adding money to main balance instead i recharge for ultd. Call packs+1g. B/day for 28 days...

Below are the list of packs which can be activated any time if i recharge for main balance (Tt).
These packs are not activated but is under-going to become activated if i just recharges a balance for talktime i. E main balance..

1) vodafone tv all channels pack
2) how to videos pack
3) vodafone health pack
4) jobs govt. And blue collar
5) how to videos pack
6) vodafone games pack
7) entertainment pack
8) caller tunes service etc. Etc.

I like to call it my mother tounge as "loot raj kayam hai". Just one simple question.. What is going on & why me?... Thank you.

Vodafone mobile network has been worst. Even with such hefty monthly prepaid plans the network connectivity is as good as 2g. I would think twice before recommending this carrier to others. I am applying for a port now to either airtel or jio.
I subscribe for 4g network with. A monthly rental but the signal strength i receive i very weak. Complained several times to customer care but that being a dead end

This is in regards to the billing issue.. It's been more than 4 years i am using the postpaid connection. Never i had any issues with the bill payment or the network. I was happy and referred many of my colleagues to vodafone..
I see that you guys have changed the plan without informing me. I was happy with 199 plan and you guys changed it to 249. How do you expect me to make the payment without my permission for the plan change.
When i called customer care they say they sent me messages, if you see the handset that i'm using it is basic handset meant only for calls... I don't use any of your 4g services..
This is totally unacceptable. I need the plan to be changed to 199 which i was using from the last 4 years or i'll port my number to airtel.. Also i need to waive off the late payment charges to make the payment if you want me to continue with vodafone. I'm not gonna pay for something which i was not informed.. Please fix the issue asap..
Appreciate your quick response..
Regards
Shabbir

I recharged rs 400 to my no. From a mobile shop by mistake the recharge was made on another no.... Pls i want my recharge back as it is not a small amout... Plss... The recharge was pack of 1 gb per day and unlimited calls and 100 msgs per day... Yes it was my mistake but as the amount is big i want my recharge back... Pls try to do something in pls look into this matter as soon as possible

I am staying in malad east area in mumbai. The connection of vodafone here is absolutely pathetic. I shifted to this place 1 month back, and within 2-3 days i complained about the quality of network issue i am facing. I even complained and on the platform of a social networking site. They sent a technician and the technician confirmed a bandwidth issue at my place. Since then i am waiting and not resolution provided.

I have complaint vodafone customer call centre regarding the slow internet speed issue. But the issue is still not been resolved. According the trai website https://main.trai.gov.in/faqcategory/complaint
The complaint should be resolved within 7 days. I had complained on 30 april 2019 but still today it has not been resolved. Common people like us don't have time to track the issue and call the customer care every day.

We didn't accept such bad service from vodafone india.

Dear responsible officers

This is about your Vodafone pathetic services. I have been using your company's number since last 15 years. But few days ago I lost my sim and went twice to your Vodafone store Sector 20 panchkula but there is no response from your staff. Adil gave me sim today and said it will be activated in 2-4 hours as we have sent request to customer care. But no request is sent to customer care as I contacted them.
As now I am going to Lodge a complaint in consumer court as your services are very pathetic and is this the way you serve your customer.

Hi vodafone
My name richard and i am using yr net for past 5yrs last few days i am facing lots of problem in net and calls as there is no net and range but other network range comes example airtel and jio my customers also face this problem who are using vodafone please request to fix a tower close to this mall that orion mall yeshwant pur bangalore, other wise you will loose yr customer a hubl request other wise increase the capicity, looking forward to see good network
Regards
Richard

Vodafone is charging extra from its customers in plus of providing a horrible service. On my recent bill, I saw they have charged me 100 rupees extra on other credits/charge and I don’t even know why. It’s really preposterous of them to charge anything they want from their customer. Had they provided good services I wouldn’t have registered a complaint but their service is also worsening day by day and now I’m thinking to switch my network!

Hi, i have already paid my last bill and closed my account for my number [protected], but still, they are calling me to clear dues. They did not send me a single email regarding this either. My last bill generated on 15-mar-2019 was of rs. -67. So they need to refund me rs.67 which i never received but instead, they are calling me to pay my dues. Also in call, their ivr does not mention any phone number against which i need to make a payment. Kindly look into this.

I am struggling with vodafone network and raised several complaints, but no complaints has been addressed.

I am trying to send port xxxxxxxxxx from my vodafone number to 1900, but i am not able to send this.
Vodafone is blocking smses to 1900. Whenever one tries to send 'port' to 1900, an error message is received "unable to send sms" or "message sending failed".
Can you please look into the matter and stop harassing consumers like this?

Mob:[protected]

Respected sir,

This is to inform you that my no. Was deactivated by vodafone even after payments of my bills. I would like to inform you that this no. Was under corporate o[censored]nion bank of india regional office and the same was used for monitoring purposes and hence i was using it. From last 2 years. I am providing the authority letter to port my no. So that i can bear the charges of the no. But vodafone is denying to activate the no.

Sir, kindly help me so that i can get this no as this no. Is circulated in the community where i work and everyone who knows me have the same no., now no is able to contact me and hence i am facing lot of difficulties. 5 to 10 times i have visited to the vodafone store but no one trying to even listen to me.

So i request you to kindly intervene in this matter as this is a kind of arbitrariness for monetary advantage.

Thanks & regards
Pragalbha upadhyay