Vodafone India Complaints & Reviews

I recently did my vodafone no recharged. And i was charged almost rs 130 for access fee. I tried talking to customer care to understand why access fee is charged and none of them was able to clarify my question. What is access fee? Why am i charged access fee?

Below my split up msg after recharge.

Rchrg of mrp rs 154 on 28/04/19 successful. Tlktime rcvd rs 0.84, gst rs 23.49, accessfee rs 129.67, new bal rs.

My postpaid vodafone bill is higher than i was promised at the time when i changed the plan but every month i'm getting higher bill so from one month i'm trying to port my vodafone number from postpaid connection to prepaid but mini-store near by me insisting to visit vodafone main store bellary. Problem is vodafone main store in bellary is closed from a week & it's not available where it is shifted. Neither vodafone customer care, nor mini store near me is providing the solution to port. My bill for this month is also higher i. E 609 rupees. I want to clear the dues and port but no solution from anyone. Customer care executive is saying helpless regarding issue & saying in order to port you have to visit store but we don't have details.

I have postpaid number for nearly 5 years with vodafone and want to cancel postpaid. I have repeatedly tried to get it converted to prepaid as i still want the number. The network sends people to your house when you want to convert to postpaid but they don't even have a online process for reconverting to prepaid. Why? Despite no usage i am being forced to pay monthly rental every time. I really wish everyone stops using vodafone and the company goes bankrupt immediately and the owners and shareholders of the company are forced to come to the streets! My anger for this company truly has no limits!

My vodafone postpaid plan was for 99 rental per month.
When i checked my bill today it was 700.
On enquiry i found they have changed my plan to 299 without my confirmation.
I got have gone for prepaid if their plan is closed.
How can they change my plan to 299 without my confirmation.
This is really frustrating and even on asking they said their plan is closed so they could have stooped the services then i would have taken necessary decision.
But no they changed it at their own will without my confirmation.

Hi sir,

My number [protected] has been ported to jio network from 2nd march and even after that vodafone has generated bill from 2nd march to 10th march which is rs 93/- and then again from 10th march to 20th march 2019 which is rs 125.03/-.
I have send so many emails with proof of invoice and recharge history from jio. But still they refused to listen. I believe they have been doing this for so many customers and fooling around people.
I have made all the payments but i want to tell everyone that i will not let go vodafone easily by cheating me. As they refused to help me, i have to bear an additional charge of rs 218/- and i don't know how many people have been cheated like this.

My primary number is [protected]
Name: debojit debnath
Faulty bill generated for number : [protected]
Kindly help in this regard.

I am on a international visit and before visiting took a international roaming pack of 3000/- but after my visit the first day itself there was no data and internet was not working but still 2nd day of my visit when i complain i came to know that my bill is 36000/- and asking on the details i was not getting any clarity on my bill which i register a complain also and i was told that for 42countries my ir would be fore for certain mins and data also but still my data was barred but on the 3rd day there was no signal also for even in coming calls which is absolutely not professional, now i have got an wifify of the hotel to write it to vodaphone, seriously its such a harassment to the customer and i am going to complain about this to trai consumer forum and ministry of telecom about such a harassing act done to the customer and the moment i reach india i will port my number to jio or airtel which are far better then vodaphone.

I am not able to send sms from my vodafone number and i am not getting any help from their support. They are just asking me anything to do and i did those but still its not working. Everytime they are coming with an excuse and at the end they asked me to change my mobile phone. Its already my second mobile phone. Also, they are not helping me to port my number.

Hi team,

Hope you can assist me here.

I have done a prepaid recharge of 399. This plan is meant to provide unlimited calls. But when i try to call to some of the toll free numbers, it says low balance and call is not getting connected. I have been facing this since more than 20 days, raised complaint to vodafone customer care and they i have to recharge another 35 to make a call to those numbers. This is really unfair trade practice. First of all i took a plan which is unlimited, then why should i make additional recharge. Very much disappointed with the service where it’s troubling customers in the form of cheating.

Regards,
Samir

Hi, i have a corporate plan for a monthly rental of rs. 399 and i haven't paid the bill since two months. Everyday i get calls from your executives regarding payment and i tell them the same thing over and over again that i will not pay the bill unless the "value added services" which was added to my account unknowingly and i have been paying for the same.

But now when i asked them why is this added to my account they say i did it and i dint. I had even put a request for deactivating the services but still its not done yet. Every month this service is added into my account and the bill value goes to rs. 700 something. This has been happening from last two months now. Every time these vodafone executives call me they just ask when are you paying the bill and when i say "cant you see my complaints" they just disconnect the call.

Kindly look into this.

The internet speed is pathetic in vodafone. So i want to change my sim to airtel. So i tried to send a message 'port my number' but the message can't be sent... Please help me out... I am fed up... I tried to send the message more than 20 times. I even changed the handset but the message can't be sent even then.. I am not being able to even open my facebook account because of this # internet speed... Please do something at the earliest...

I have been almost forcefully given a sim saying it was free and do not have any rental. I have already have two postpaid connections whose billing i wanted to pay through one bill, hence i visited vodafone store beside south city mall in february 2019. Although it was not met, but since they have given that to me saying "this is given to activate my issue of paying two bills from one number, and this new sim no [protected] has no rental". My bill generally is around 588-600. But this month they have added a rental of 299/- (Tota lbill comes to 848/-) for the sim they have committed to have no rental charges. Vodafone executive adrish have cheated me and then another guy called me and cheated me to care of the issue, at same place i. E at vodafone store beside south city mall at kolkata 700068.

Hello! Talktime recharge of rs. 98 on 30/04/19 is successful. Talktime received rs.0.89. Gst charged rs.14.95, access fee rs.82.16. New balance is rs.0.02.

This is the message i got. And i wasn't able to make any calls as it said i have no balance to make a call. I absolutely don't understand this. If access fee is for unlimited calls then why wasn't i able to place a call?

Please resolve this.

Due to reasons of network quality of voice and data in my city i decided to port out my vodafone number which i was using from last 8 years. As company they degraded there quality and staff to admit this and use other providers numbers here now. But vodafone intentionally using technical blocking to specific number stopped port out sms to 1900 to retain customer to port out knowing there degraded quality. So kindly as customer according to t r a i rules i too must be allowed to port out by unblock the sms to 1900

Sir/ madam
I long back complained on Fini technology that they kept wrong allegations on me ur team cleared it
Saying that they won't call me
But now some person called me saying he z calling from consumer complaint and asking me to pay 3500 for giving Noc certificate from company can I know whether it z true or not
As I am not able to pay money to the company I came for help
And now u ppl also asking money
Plz say me Wat to do if this z not done by ur company plz take action against

Hi
I am a prepaid user of vodafone and my current balance is -1127, i dont understand in prepaid service, how a service provider provide you service with negative balance and it goes to 1127. I have raised this issue with vodafone but they are not taking it seriosly. Can you please help me out in solving this matter with vodafone. My number is : [protected]

Shameful move taken by vodafone..!! Vodafone is blocking smses to 1900. Whenever i tries to send 'port' to 1900, an error message is received "unable to send sms" or "message sending failed". This is being done to prevent the customers from porting out of vodafone. I have called their customer care also but of no use. Messages can be successfully sent to any other number except 1900

Dear i cannot send my port message on vodafone number.
I want to port my number to join. Please help sir [protected] (Vodafone number).

I am furstared with the service of vodafone. Poor data service and taking high amount of recharge money.
The worst company of india and making false claims.
Please sir i beg you in solving my issue.
Hope i get best response from your side.

Hi,

I have called vodafone several times regarding this issue the executive just says it's my handset issue. The same handset is able to send sms from another sim and even after swapping the slots. I even tried using the vodafone sim in another phone stil not able to send sms.
My number is linked to the bank how on earth an i supposed to do any damn transaction if you have blocked my sms?

Today I chat with Customer Care of vodafone to get some information about my balance deductions. I told him that I already recharged unlimited pack on Feb 3rd 2019 but he continuosly and loudly telling me that I don't know how it is deducted, i am providing you information that amount is deducted from your account. His tone is so rude that at last he said likely that "Kya kar loge".

Now i just want to switch company because of this type of misbehaviour. I just ask one question "Why vodafone giving executive job to such persons who don't know how to solve someone'e problem."

I have recharged my number [protected] using my Vodafone app specifically for 100% cash back vouchers.
The recharge amount is 398 rs for 84 days.
I have done it at 12:18 am on 30/4/2019.

I don't what's wrong with Vodafone server and services.
My recharge got success after 1 hour and not instantly and they are not giving penny of speed for internet but I have to use only calling so not a issue but they are worst

Firstly I didn't got any vouchers in application
And I called customer care on 198 at 12 pm on 30/4/2019 after 12 hours.

They are wasted 30 minutes and told me that you are not eligible

But I have a only screenshot of proof for eligible for cashback vouchers.

I demanded mail id to send proof but they are not giving any mail id and not giving anything