| Address: shivranjan towers someshwarwadi, Pune, Maharashtra, 411008 |
Full description of issue i faced with vodafone p2p (Post to prepaid) request:
1) i am using vodafone number [protected] from 2011 and i got this number converted into post-paid in 2017.in first/second week of jan 2019 i requested to convert it into prepaid because i am not using it as compare to what i am paying every month.
2) after dropping message for p2p as instructed by vodafone employee of baner pune branch, i did not receive any call. I again dropped msg and got call from customer service.
And this person calling from vodafone was so rude and rigid to listen to me. Somehow, i got him convinced to convert the number. Still he did not msg me my request number after call and i was waiting for my request number.
3) i again visited baner vodafone centre in 2nd week of feb and she confirmed that request number for p2p was generated but she said that prepaid sims were not available and asked me to come on wednesday a week later.
4) i again visited baner vodafone centre and she repeated same thing. And i again visited on 22 feb and she said she does not have sims available. Meanwhile, i was paying bill for jan, feb where i has already requested for p2p in jan.
5) on 27 feb, i visited karve road 411004 vodafone centre to check status. They confirmed that prepaid sim was available. I waited 2 hrs for my turn and i got to know that person who called me for p2p verification has mentioned that customer is ready to continue with post-paid number which was wrong remark. I had to call vodafone customer care again, took request number, submitted all the required docs and paid 220 rs outstanding bill which was confirmed by vodafone employee. She handed over prepaid sim and asked me to wait for 2 days to get current sim disconnected.
6) my current post-paid sim did not get disconnected a week later as well and i received new bill which rs 765. When i called customer care to check as to why my sim is not converting, he mentioned that i did not paid complete bill.
Vodafone did not process my request where my sim should have disconnected when i paid bill and submitted docs on feb 27.
➢ who is at fault?
➢ why did i receive next bill?
➢ why vodafone kept p2p request on hold till next bill generation?
➢ if next bill has to paid which ideally should not be, why your employee confirmed me 220 rs at first place?
7) still on mar 22, i paid complete bill and asked customer care to disconnect my number and process p2p request.
As usual he did not process the same request and my post-paid sim is still active.
8) when 4 days back (May be on 23, 24 mar), i again called customer care to check status, i was told that i need to pay outstanding bill due to which that my request is on hold.
➢ who is at fault now?
➢ after paying bill of 765, my request should have been processed. Vodafone still kept on hold why?
➢ so that you can get time and generate new bill or outstanding bill?
9) in first week of april, i got call from same vodafone employee with whom i had talk (Point no 6) to check my p2p status. He was shocked to know that after paying bill, request is not processed. He told me he will check details and get back to me, but he never called back. Now bill is generated for april month as well when i am not even using sim.
10) since 23 mar, i have been calling, escalating over mail and social page. And every time i have to explain same thing to your employees. They don't have any record. And shockingly they are saying that "you have to pay bill to get your request processed".
There is no other solution of mistakes which were made by vodafone itself?
➢ what is the guarantee if i pay bill and you will process it today, you won’t keep it on hold to generate new bill?
This is going in loop from last two months.
What i understand from all of this is whole process was done intentionally.
➢ why it has already taken 3 months for a single request?
I already paid unnecessary amount vodafone for their delay and going further, i am not going to pay a single rs for vodafone fault.
Vodafone is incompetent and incapable of resolving customer issues.
After so much of suffering, i had no other option left. I have raised complaint with consumer forum for customer harassment. Request you to solve this issue asap.
Vodafone India customer support has been notified about the posted complaint.
