Vodafone India Complaints & Reviews

Hi

I am a vodafone customer and my whole family is using your connection.
For last month bill i got incorrect sms charges on unknown number and my bill exceeded, i don't know how, as soon i received message from vodafone i called and asked to cancel the charges so the representative told when the bill will be generated charges will be right-off, now the bill shows for rs 5312.82.

Today i called and rep was not not trying to understand the problem she said these are charges u have to pay and when i asked her to call the supervisor she said no one is available.

And now my calling have been barred.

Unable to send the port message from my vodafone mobile to 1900. I tried to send the message 10 times, but every time i am getting message sending failed. The reason to port is that vodafone service is poor and at the same time it's expensive as compared to service provided by other service provider. As per trai guideline you can't block any consumer from sending port message from their mobile. Secondly i don't have any due towards vodafone. I request you to please resolve this issue, else i will escalate this issue with trai.
You can't allow your customer to suffer like this.

Harassment
I was a contented vodafone customer for 16 years since 2003. But i had to receive absolute non-cooperation and harassment from the vodafone staff at hazra vodafone service center, kolkata on 15th april 2019 when i had gone to change my micro sim in to a normal sim against my vodafone prepaid no [protected]. According to him if i have to get a normal sim card in exchange of the micro sim card he would have to delete my account and create a new one.in this way he pressurized me to get into a vodafone postpaid connection for 90 days. That very evening i called up the vodafone customer care and told the agent the full incident since i very much wanted to maintain a prepaid connection. He told me that i can change from a postpaid connection to a prepaid one if i pay the vodafone postpaid bill from 15th to 18th of april (The new sim connection of postpaid given to me).
I felt a bit relieved and went to the same vodafone store at hazra yesterday evening i. E. 17th of april and requested the customer care agents to change my postpaid connection to prepaid & agreed to pay the charge of postpaid connection for 4 days. They said i would not be able to do anything and am bound to maintain a postpaid connection in my existing number for 90 days.
I was a satisfied customer of vodafone but now i am eager to get rid of it & really unhappy about the harassment
Anirban bhadra
#[protected]

I recharge my mobile no [protected] today rs.35, and rs.50. But there is no single paise to call any other number because of they took money no. Of subscriptions without my confirmation. Vodafone india company should deactivate all of the useless subscriptions and should refund my recharge amount within 24 hours. Otherwise i will put case against vodafone india company in consumer court. Thank you

I have no idea about dindo games download from my mobile but vodafone network charges rs 107.00 for that. i had communicate with customer care they told i was downloaded this game in certain date but i had no idea about that.
i want this amount will refunded in my account. please looking forward on this and get back to me as soon as possible.
i am really worry about it.

To Whomsoever it may concern

Name: Roopal M Tolia
Number regarding complaint : [protected]

Complaint details :

International roaming services were activated on 6th February and deactivated on 8th February using the information provided on the vodafone site as well as the representative at the Vodafone store in Rajkot - Dr. Yagnik Road branch.

I am attaching a screenshot of both the information on the site which clearly states that sending the message deactivates the services and I would like to reiterate that that is what I was told even at the store.
Refer image1

Refer image2

Had I been informed that I would personally have to ensure that the actions are taken, I would have complied.

Despite filing multiple complaints in the month of March because my services had not been deactivated when I expected and WAS TOLD they were deactivated, I was still charged for it.
Complaints filed previously :
[protected]
[protected]
[protected]
[protected]

Refer image3

The message of deactivation I received on 1st April after I personally went to the store to deactivate the services I have been overcharged for and the message that I received when I deactivated it through sma are the SAME.

This brings me to the second part of my complaint- Miscommunication and failure to process request.

Despite my continuously fighting to get my services deactivated, no action was taken in March. I was unaware of the services being functional when I was traveling in March.

An error at the customer care end to process my multiple requests to end the services has resulted in me being charged for it over n over again.

I was given the wrong vodafoneidea email address for the complaint by Mr. Sudarshan Patil, who I believe tried his level best to come up with a loophole to explain the fault at the customer care end. I do believe I am being wrongfully charged due to misinformation given to me by the representatives at the store as well as the customer care representatives I have had a conversation with until now. And despite multiple very clear requests, have not had my services deactivated.

I have been a loyal customer and expect to be reimbursed for my inconveniences or I would be compelled to file a case in consumer court.

All the vodafone complaint filing email addresses online were conveniently unreachable.

Myself Vodafone customer, contact no. [protected] and i had done a recharge of Rs.36via my bank mobile app for the above mentioned number and in return i got this msg from vodafone : "Rchrg of MRP Rs36.0 on 18-Apr- 19 successful.Tlktime rcvd Rs0.81, STax Rs5.49, AccessFee Rs29.70, New Bal Rs8.TransID KA[protected].Dial *111# for a/c info.." Now can anyone please explain me that even after deducting the STax of Rs.5.49, why was additional amount of Rs.29.70 was deducted under the subtitle of "Access Fee" and is it fair that i got just Rs.0.81 as Talktime for the Recharge of Rs.36..? Is this the Quality of service Vodafone is planning to give to its customers by looting them in this manner..?? Requesting Vodafone team to please look into this matter and sort out the same, if vodafone team thinks its right for doing so then requesting the team to please justify the same if such Access fee details if its mentioned in Telecommunication laws and articles.. Requesting vodafone team to please share the details with public for the same

Hi this is here vignesh from mangalore karnataka. I got message saying there openings in vodafone company. I called them after see the message first person name is sandhya singh email id hrsandhya. [protected]@gmail.com, mobile number:[protected] on 15-mar-19, she said me to pay security deposit rs.1880, after completed interview successfully through paytm or bank transfer. Second person name. Hr nisha sharma, mobile number: [protected], 15-mar-2019, for interview through telephonic round, she call me done interview through mobile she said your as been done your interview successfully please pay money through online or transfer in bank account same day rs.1880, after paying rs.1800 she said u will get verification call on 3 days but i got call after 5 days. Third person name praitha singh email id : verify. [protected]@gmail.com, mobile no: [protected] form verification team, she asked pay laptop fee 6, 200 which will refund on first salary she promised that will refundable, i paid that amount rs.6200 also on 23-mar-2019 through bank transfer by google pay, she sent me training letter also in email id after get the letter, after that i called to trainer vikram singh mobile no:[protected] email id: trainer. [protected]@gmail.com on 25-mar-2019 for the full address and land mark issue and local trainer number, but that gay said pay 6400 for account opening in icici bank and cut the call, i called again praitha singh regarding this issue she said it compulsory to account form company side only you have pay payment again opening the account rs.6400 she force pay that also. After paying rs.6400 same issue again after 5 days. I gave call to training informed him that i have been payed that rs.6400, he said account opening icici bank will charge rs.10400. He said make the balance payment rs. 4000 from account opening. I again paid rs.4000 for account opening because i have already 14400 for this job, i think let me stop for 4000 this job again begging some one arranged for money and paid 4000, my bad time its gone two time 4000+4000 by google pay error, but this guy vikram did not refund 4000 also and did not send me any joining letter or bank opening person home address also. When i called for refund 4000 which as go the account extra amount he gave shocking news that you have rs.9500 for local trainer fee before joining trainer fee. I said have no more money pay you he said call hr praitha singh and inform this matter, when i spoke her said me is compulsory fee local trainer fee, i said have no more money pay you please cancel joining letter or training date refund all my amount she said ok with in 1 week she refund all the amount expect 400 for application i said take 400 and 22000, but yesterday mobile number is switched off. My reg no: v4504
Bank: syndicate bank
Name: amrit kaur
Account no:[protected]
Ifsc: sybn0009010
Branch: shahrara delhi

I have payed first 1800 in this account on 15-mar-2019 for security deposit by patym and indus bank 800+1000 and laptop fee 6200 on 23-mar-2019

Bank: syndicate bank
Name: shalini mahira
Account no:[protected]
Ifsc: sybn0009010
Branch: shahrara delhi
I have payed 6400 on 28-mar-2019, 4000 two times on 8-apr-2019. I don't what do now. Please do need full if can sir/ mam for consumer complaints. I have last call voice red proof.

This is to inform you that my mobile no ([protected]) plan of monthly rs.99 has been changed to 299 without my confirmation. I have been informed to pay the rental as per 299 for 2 months.

I would request you to reverse the revised plan and reverse the bill amount which you have activated without my confirmation or change the account to prepaid.

Failure to do so i have no option but port out to another service provider, as this change in plan without users consent is unethical

Dear sir,

Please activate the fowling mobile number with immediate effect

Number – [protected]

From last 10 days we are suffering from the problem
We are already paid the bill and till dated number is closed

And i will talk with your vodafone executive she say wait 1 day from last 1 week and also said go to consumer court (Executive no. [protected])

Please do the needful help

Without my knowledge my balance is -103 and due to that i am not even able to port my number. I do recharge for unlimited calling everymonth. Have no idea how and for what services they have deducted amount.. Also customer care is rude.. Not providing any details on deduction stating that it has occured long back and they do not have track of it. Even after trying to get in touch with vodafone customer care there is no resolution on my issue.. Customer care is totally improfessional and impolite.

I had port my sim card on 25/10/2018, and apparently vodofone sent me a bill of rs 1017 but i was using vodafone plan 499 so bill should be 499+ tax that is 588.
Now vodaphone is calling me to pay this outstanding amount which is incorrect. I have already complained about this in vodafone gallery but they are not changing the bill amount and continuously calling and mailing me and my mom for this which is very irritating

Please do the needful

Hi,

I am unable to send messages while in romaing,
I raised so many compliments and unable to resolve, they are simply taking money and not providing any Services, this issue was fro. Last 5 years. Please help on this. Nearly I spoken to vodafone customer care executive 10 times from last 10 days, this problem is only when I am in roaming not in karnataka. Please help on this asap...please call ne for more information

1 hi baat bar bar complaint kr kr ke ab me thak gaya hu nahi chahiye apki juthi tasali,
Lagatar me bol raha hu net nahi aa raha 2g se bhi kharab net mila rha network apni parji se aa raha ja raha, har baar ek new juth, maintenence ka kaam chal raha, technichal issue hai kuch din me ho jayega, vodafone idea ek ho gaye network acha milega, ye setting kro wo kro,,,, sab kr ke chuka hu or kitna 3 month se jyada ka time ho gaya ek hi baat ko or kitna time wait karu,
Or jb wapis complaint krna hu to bolte he kaam chal raha he..
I m sorry muje bolna pad raha he ki sabse jutha commetment dene wala koi he to aap log ho.

Hii sir i have provided all documents but den also sim not working and it's showing like sim card registration failed m getting too much irritation and bad abt vodafone i was working in vodafone previous but m only facing this problem how abt others.
I was working previous in vodafone company only for few months but that time i felt good network but now m getting too much very bad exp

Hello! Lifestyle dressing room pack is now active on your number, as requested. This service is valid till[protected] and a 3 days rental of rs.15 has been deducted. Your current balance post service activation is rs.8.21. To deactivate sms stop to or call 155223 (Toll free). Click on http://ldr.mobi to download unlimited videos, image and wallpapers. Discover cool games, apps, movies, music & more http://diskover.vodafone.in/nf/

The mobile service provider Vodafone India has charged excessively very high on my international roaming data usage. There is no provision for requesting a international data roam separately when you request for activation for international roaming. Along with the voice calling and sms, Data also gets activated.
Vodafone has charged approximately inr 14, 000/- only for data usage for 23 mb. This is a data leakage by accident, the service for international data roam was not requested by me for activation. The total bill amount is rupees 17000.00 (Plus the applicable taxes) which is much over and above my credit limit assigned to my mobile number.

I have been reaching out to customer care over emails and phone requesting vodafone to waive-off the charges incurred against international data usage. The charges are way beyond the credit limit assigned. I should have been informed or my services should have been disconnected once reaching the credit limit. Their response to this is credit limit is dynamic Credit limit as per vodafone seems to be as per their convenience . I would like to file a case against vodafone for this fraud tricks to charge the customers. Kindly assist with necessary details and steps.

I have a vodafone SiM which has been stopped services few days ago by the company prior intimation .every month I recharged with Rs 35, but few days back, it stopped services suddenly and Showing NO NETWORK.i can not understand why they suddenly stopped the services. Also their quality of network through out Kolkata mainly in baghbazar is very very much poor. I asked the company about it, but could not satisfied with the reply and they said to Recharge with Rs 65 and we did it as fast as we can.but at last we have to changes the sim card by Rs 200 approx. i found guilty of the said company here and want to compensate the loss as soon as possible.

Hi,

My name is Swapnil Wadval, I am using Vodafone no. [protected] since 7 to 8 years. Around last week of March someone hacked my mobile phone and send international SMS, which result in exceeding my credit limit.
Now, around rs. 3700/- is showing due and service to my no is block by vodafone. As I visited your lokhanwala store where Mr. siddiqui who is floor in-charge told me that, as all SMS send through my handset and I am responsible for the same and have to pay all dues.

Kindly help me with it.

Please remove corporate caller tune from my vodafone number. [protected] I tried so many times . I searched on the net but all the cancellation services are found fake and irressponsible. I need help of your team to remove this corporate caller tune from my vodafone mobile number. I am feeling frustrated and immediately want this action to be done on urgent basis.