Vodafone India Complaints & Reviews

Https://shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp

-this vodafone's official site shows that the customer can recharge online, but factually does not allow to recharge online any more. The operator trick the customer into the local store (Dealer / middle agencies) where bill is not provided for the purchase of the prepaid plan. When the customer makes complaints to the customer care of vodafone, they refuse to register the complaints regarding this.

Very deceptive and obscure operation to fool the customer ; it facilitates the dealer / middle agencies to evade the tax where the customer pays the tax for each purchase, but does not get any receipt/ invoice for the purchase.

I have activated red international plan (Rs. 999 / monthly) thru 'my vodafone app' (Service provider's application) on 18th feb-2019. Details of plan activation was received thru sms and also confirmed with customer care executive of service provider.
Have raised complaint[protected] with service provider.
I have called so may time but no positive response from service provider.
As per them their is no issue with their system, however service provider app. Is not showing the latest updates of plan as on 21st feb-2019.
Because of that possibly i'm not getting the benefits of the plan.
Photograph of application status and sms is attached herewith.

Dear sir, i have a corporate connection in the name of m/s pentagon info systems, kottayam, kerala. One of the connection is now used in timing at bangalore. This mobile number does not service in coming and out going sms services for over a period of one month. As this connection is now using by my daughter for her temporary stay in bangalore in connection with employment search.
And sms service is mandatory in connection with employment portals such as nukari.com etc. She is now selected and placement process are on way and otp 's are. Coming every now and then. So please restore sms services to mobile number [protected] without further delay.
Your immediate action in this regard will be highly appreciated.
Thank you.
Jose varghese
Pentagon infosystems.

Refer to all my recharges for last 2years with vodafone and all my complaints for no coverage, no data speed, network conjection, call drop, and so i have taken desion not to waste money eyes so since 28jan 2019 i have stopped recharging. But instead of giving better services the vodafone has stopped my incoming calls.

I have approached mini stores at ambarnath east they have registered my complaints and assured me with resolution and around 2000 coustomers have agreed to discontinue the vodafone service due to this reason.

Through this portal i am requesting you to look into the matter or will approch consumer court.

Mera mobile no. [protected] hai. Company ne is per life time incoming di thi, per ab manmaney tarike se her month 28 din ki valediti ke name se recharge ke liye majboor kiya ja rha hai. Lagatar 3 month se recharge ke bavjud bhi is month 20-2-19 ko recharge n ker paney ki vjah se company ke dwra mery account ke main balance me se 28 din ki valediti ke name se 24rs. Kaat liye gye, agar hum praypt balance honey ke bavjud monthly recharge na ker paye to bhi company jabrdasti humate ac. Se balance kat ti rhengi ye kya shi trika hai? Ye manmaney kyon.

Dear sir/ madam,
I am very old customer of vodafone. I am using mobile no - [protected] since year 2010. Earlier it was post paid connection but in year 2013 i have changed it to pre paid connection and requested for refund of security deposit. I have been told my mini store of vodafone based at dakbunglow road, patna that it will be refunded within 15 working days. This is the matter of year 2014. Since then i visited vodafone office several times and mailed too so many times but i am not getting my security deposit amount of rs. 500. My money is lying since year 2010. Service of this company is very poor and their complaint management cell is even worse. I am not changing the company as i am not getting my security deposit. Please help in getting the amount refunded. Also help me and suggest ways how register complaint against vodafone in consumer forum. Please contact me @ [protected]/[protected] for any update
And help in getting the refund of money deposited.

Regards,
Arjun kr

Dear sir /madam

Mobile no: +91 [[protected]]

Actually this mobile number was registered on my fathers name.

Fathers name kervadiya dineshbhai p.

Address, to. Ratabhe, ta. Halvad, di. Morbi.363330 guj. India

I have been using this number for one year.

I would like to know wether it o somebody's name or my father name.

I want a detail and address of above given vodafone number.+91 [[protected]]

Please mail me. [protected]@gmail.com

My contact no:[protected],, [protected]. Please. My
Dear sir/madam.

લી. આપનો વિશ્વાસુ. Akshay kervadiya

My mother is using [protected] which is a keypad phone, issue is related tariff plan, we took initially 199 basic plan, billing plan which is changed suddenly without customer approval, and after reaching customer care team they are saying like we went to store and activated but actually we didn't do, we have not paid extra amount, due to that they have disconnected incoming and outgoing calls, we sent so many mails to vodafonecare.[protected]@vodafone.com and calls also, every time we are getting acknowledge mail from Vodafone team but no one is responding,
in mail they have mentioned Vodafone office address varun towers2 Begumpet Hyderabad, finally we went to that office and checked with employee, he said like in Warangal someone changed seems, but actually my mother is staying in Anakapalli which is my native place, we have not gone there and we have not requested for anything, we given complaint in begumpet office he said like we will check with store and we will get back and also he given number [protected](Nodal Office), now it’s almost one month is going to finish he is also not responding to my calls and diverting to other number.
We are not able to communicate with my mother from past 4 months,
Is this the way you will respond with customer?
We have converted from prepaid to postpaid is this mistake we did?
Is there any option to change Vodafone plan without customer notice or approval?
Any unknown person can he change others plan?
Really its very worst support team which i have never seen, I am really unhappy with your services and support.
No one is taking quick action and support after doing so many follow-ups and mails.
Please take necessary action.

I am unable to send SMS to 1900 (PORT) from last couple of months. But I am able to sending and receiving the other SMS.
I have required balance, validity and all other required setups in my mobile but still I am not able to send SMS to 1900.
I have reached out Vodafone customer care many times but didn't get proper response. Why should messages are not going to 1900. Does vodafone blocking 1900 to stop porting ....

I, jayanta nandy, having vodafone postpaid connection vide no. [protected] by monthly rental of rs. 148.00.
Suddenly got a sms from vodafone that without my concern they have change my plan to vodafone red of which monthly rental of rs. 299/-.
However, i do not want to change my plan right now and if you close the plan that i have rs. 148.00 per month. Then change my connection from postpaid to prepaid with immediate effect.
Please do the needful at the earliest.

I have been told yesterday that my problem of volte activation and calls drops will be resolved by today with high priority assurance or else this month's bill will be on vodafone. As i can see my problem has no been resolved yet and it passed 24 hrs. I think you better cancelled my bill for this month and start working on my problem to be resolved before you bill me again for the next month. It's very unprofessional and unreliable and unworthy of you to bill the customer every month without resolving my problem with the network as i am unable to make calls which always breaks and call drops. And the network data which is too slow and can be compared to other network's 2g and 3g network speed that's why i still have 100gb data unused in my account as a matter of proof. It will be better if at least now the company starts to work on customer problems and give them better services rather than advertising "every tower an hour" which seems to be fake with your unreliable network which claims to be india's biggest.

And for your information, i have been complaining about the network from the past 4-5 months and volte activation on mail to corporatecare. [protected]@vodafoneidea.com, vodafone on twitter and facebook and on calls and chat to your customer care from 23rd of jan 2019 in which case both are not resolved till date. I have been using vodafone since the past 8 years. If your team fails there will be no more billing on my account and i wanna port my network without a hitch. At least you should have to have some shame on you to make a customer go through all this.

Our connection is corporate in the name rynco orchids. We are not getting bill details to our registered email id is [protected]@ryncorchids.com and [protected]@ryncoorchids.com.
There are 8 numbers in this connection and proper sms and e - bills are not send. Due to this reason payment problem occurs unable to make payment on time. Following are the numbers.
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]
6. [protected]
7. [protected]
8. [protected]

Kindly requesting you to send ebills to this id [protected]@agropharma.com to make payment smooth.

Also we want to make a complaint reg network. Data connectivity is very poor in our postpaid comparing to prepaid connections in the same area, and we are paying more without using it. There is no communication officer in our place for proper correspondence.

Hence, requesting to solve the above issues.

R/Sir,
I would like to inform you me vodafone customer since many year but my Balance was deduct without any reason on
dated 18/02/19 approx 100 Rs. . i hav
Also i have no use any type of extra servicer such as payable service.
so it's not fare please do needful and refund deducted amount.

Regard's
Jogendra Singh
[protected]

I wish to inform you that i had taken the iroam free 5000 plan of vodafone idea before travelling to europe. Before travelling i had set my limit to 10000. To my horror when i reached montenegro, almost after half a day had passed over there, i was informed that the plan is not valid where i am as it was not part of the pack. I received a message that my bill has touched rs.120000 approx. Within a span of just few hours. Also my data services were stopped and also my incoming and out going due to which i had to suffer heavy business losses and the trauma of not being able to contact anyone was separate. On contacting vodafone idea they said that they have the right to convert static to dynamic and alter the limit. I should have been informed by them beforehand and i also didn’t receive any message pertaining to the same by any means be it email sms or call, they should have atleast messaged me that the limit is approaching or has approached via call or sms or even via email rather they just casually waited for the bill to pile on and later stopped my services which they could have done even before when they say i was approaching the limit of rs.10, 000/- as set by me. Also i told them that i haven’t used the data as charged by them. When i visited vodafone idea store they said that they don’t have the exact summary which is the itemised bill for the same and will take 15 more days after the generation of bill.
After long continuous harassment and threats via emails, calls to me, calls to my father who is a senior citizen and also sending their person to my residence which comprises of my mother and ailing father who are both senior citizens i was forced to pay total sum of 40, 000/- that also a part of which i had to borrow on interest in a hope that all this humiliation that me and my family are going through will end. Even after that they have sent me a legal notice threatening to take me to the high court. I ask you if this is going to happen, if we consumers are being cheated, threatened and harassed like this? Then what is the future of telecommunication in india and what will be our safety and security of our privacy is invaded like this i. E. The way the limit set by us is altered.
I strongly urge everyone now to stop falling prey to these false strategies of these subscribers like vodafone idea as they are not concerned with the welfare of their subscribers but they just want to built more of them soo that they can con them when the time comes.
I hope the telecom authorities and govt looks into my concern
As the govt is very proactive regarding the issues of every citizen and steps are taken that no innocent person is unnecessaryly harassed and indian citizens are no longer taken for the ride by these international telecom operators. These operators have been milking innocent consumers for very long time and i have high hopes by concern issues will be priority basis and solution is taken out.
Regards,
Munish bahri
For number [protected]

Dear sir, madam

I have switched my vodafone prepaid to postpaid my prepaid balance is rs 170 they say me my prepaid balance adjustment in my postpaid bill but adjustment only rs 86 then where go rs 84 & i have paid security deposit rs 300 but only showing rs 200 plz take action fast to trisha communication.

My no is [protected]
My name is piyush

It's very surprising that every month vodafone has been deducted rs 24 from my account balance in-spite-of recharge every month. Last month same thing happen after raise complaint to appellate. [protected]@vodafoneidea.com they refunded the same amount in my account. Same thing happen in this month. Now thay are refused to refund my money. Rs 24 is not at all big issue for me but why this kind of malpractice happen? I want justice.
Name sanjay bhowmick
Vodafone mobile no [protected]
Circle: bhiar and jharkhand

This is pathetic vodafone is not able to resolve network issue in my locality from last 1 year. Every time people are making fake commitment of network issue & waiver. Also there are services which has been activated & deactivated by vodafone on my number without my consent. If i call customer care they are not aware of these and don not have any justification for these points.

Iam using vodafone number from 10 years, recently i have changed my sim in to 4g, my outgoing calls has stopped, i have tried to customer care 10 times but there’s no any use, customer care has stopped my call to connect to a representative. This is to bad on your service. Pls solve my problem. I have requested at vodafone stores but there is no any use, my number [protected]. Thank you.

It seems that they have automatically changed my postpaid an to a higher scheme without my consent. The company has cheated me. I am looking for justice. I contacted Customer care. However all seems like disoriented people and is giving varied replies without resolving their mistake. My mail I'd is [protected]@gmail.com

Dear Sir,

My mob no [protected].
mere number par Vodafone ki taraf se har month koi na koi service activate kardi jati hai jiski vajha se mere bill bohat aata hai maine iski bohat baar complent ki lekin iska samadhan abtak nhi hua is month bhi mere number ka 1189.44 aya hai jisme value added service ka charge 405 rs add hai.Vodafone company is charge ko wapas nhi kar rahi hai pichle mahine bhi charge laga tha.Aapse nivedan hai pichle aur is mahine ka charge wapas krane ka kasht kre.aur yeh schemes mere number par aage se activate na ho iske liye kuch krain.pichle 1 saal se mere sath aesa ho raha hai.mera kata hua paisa wapas krane ki krapa karain.