Vodafone India Complaints & Reviews

Since last 5 days my vodafone incoming and outgoing calls stopped.
On 3rd dec 2018 received sms saying "pay minimum rs 35 or more other wise outgoing call will be stooped 10.12.2018. On 14th my outgoing calls stopped.
On 16th my incoming calls also stopped

Regards,

Harimohan jalebichore

Address:
Parijat flat no 2,
H. F. Society road, (Beside mangalya hall)
Jogeshwari (East)
Mumbai – 400 060.
[protected]

Dear subscriber,
In the bill of this month it is showing that my previous month's bill is due. But on 28th november, 2018 i have submitted the bill of previous month, but why it is showing as due bill? Please take the necessary step as soon as possible. I am sending the money receipt of bill
Thaking you
Indrani chakraborty
Mobile no - [protected]

Hi i am surendar.
I am vodafone customer and i am using postpaid user for more than 2 years, however, they have offered me amazon prime subscription for 1 year for free. Which i dint get yet. They provided me options like vodafone play app and all options, however, i am not able to avail that service. When i call them, all i get is, your service is already activated, but when i come to amazon account, they are asking me to pay 1000rs.

My mob no is [protected]
As per previous complaint of postpaid to prepaid migration it does not process by your mini store man and your company. I paid previous month bill, but i dont want postpaid connection and your company and store man does fraud with meand can not process my request. So i requested porting facility i am getting message from other network that your porting request is send vodafone operator. But your company does not process my request.
I want to process my request o[censored]nique porting code:vz169327
You must have take on acion on this. Because porting facility giving customer by govt of india and all telecom company.
Attachment :

Vodafine has fraud recharges as these people don't have guts to earn their daily income and now you become hungry greedy beggars to loot the customers on monthly basis. If this is the way you treat the customers then that is not so far when you will loose all the customers and then you have to sit on the roads wearing torn clothes with a big katora in your hand for earning your money. Really shame on you greedy hungry people to loot the customers and make fraud with them. You people are really very low poor mentality sick people.

Customer care is not available to talk with executive every time i n my mobile it seen 4g symbol but it gives 2g speed only its biggest cheating to customers please return my 399 rs to my account i want to change vodafone to another network its INDIA'S MOST WORST NETWORK even customer care also not maintaining in india custome care execuitives also afraid to talk with customers if vodafone is genune company in india talk with me [protected]

I am using vodafone sim since around 10 years and my outgoing service was stoped on dec 2, 2018 and incoming service was stoped on dec 16.2018. But, on 17th dec vodafone automaticaly renews the service and deducts around 50+ rupees from my prepaid sim. There was no prior information given to me about this and don't know which pack they had activated for 28 days.

Do you have any explanation for this?

Hi,

I am using vodafone no. [protected] from more 8 years & paying my bill on time without any issue.

Few months back i submitted a request to change the plan from postpaid to prepaid & submit all the required documents in karolbagh metro station vodafone store.

Same day i received a call from concern team & he/executive said me “use this connection as a postpaid & in future your bill will not be generated more than rs. 40” he also said me, “we will adjust the same from at our end”. He also give me the some waiver.

Now you are sending messages & calling me pay rs. 1000/- because uses of internet but i never use internet from this sim card.

If you required i can give you my other vodafone number which i am using 10 years as a postpaid and –paying amount on time.

Now you are cheating me…. Check you call recording & confirm me & check my details & conversation with you also.

Check your records & call me

Thanks & regards,
Deepak singh
[protected] (Vodafone postpaid)
[protected] (Vodafone postpaid)

Dear Sir,
iam not satisfy with your Internet Network
Coverage n Data Packs...Hence, i thought to move to Airtel...then i have started
to send SMS to 1900 for Porting...
but, iam not able to send only for 1900... "message Could not sent" is showing...tried 10 time...
by speking to Custmer care for solution...they keep giving non sense / irrilavent solutions: -

1.i did not recharged my mobile, as for as company rules so outgoing SMS barred...but monthly iam recharging
my mobile not less than 150Rs.
2. i suppose to change message centre no.- did the same but no result...
3. i have to change the handset - tried but no result...

moreover the Custmoer care representatives not available for 3 days, n they are are not giving a chance to spk ...
Plz help me...

I have been using vodafone for 8 years, i have ₹34 in my account balance. Its the main sim i’ve been using for all my calls.
From the past few days i’m getting messages and calls saying after dec25, 2018 your outgoing services will be suspended and try to recharge with plans rs35/65/95 and get an extension of 28 days.
Though my sim validity when i checked a week ago, it is upto 2022, but now it is showing 24 nov 2018.
How could the company have the rights to deduct the validity of sim and how could it threaten the consumer to recharge with additional plans, when there is enough account balance in the sim card.
This is very annoying and depriving the rights of the consumer.

Due to some calls made by another number # ([protected]), my personal mobile number # ([protected]) has also been shut down from last 10 months.
I have been a loyal customer of vodafone from the last 10 years and this is how you treat your loyal customers who are not even at fault?
I have contact trai several times and the only response i get from them is to contact my service provider.
I have mailed multiple mails to vodafone by there after also no redressal to my grievances have been made.

Every now and then vodafone india ducting money from my prepaid account always showing as negative balance.

1. For same service deducting money twice and balance become negative
2. I recharged for 70 days pack,
3. It went of for few days and then suddenly the balance become negative with -90 rs and there is no option to talk
4. I tried to top up with 199 again to cover up -90 rupees
5. The top up is considered is another recharge. And previous 70days valid recharge is not available any more.

When talked to customer care :
Neither negative balance problem resolved nor valid 70days plan revived nor nor rs 199 returned back to me.
On the contrary they force me to pay additional rs145 to rectify negative balance problem.

Customer care representative behavior is so bad.
I wish if i can port immediately my number

Every now and then vodafone india ducting money from my prepaid account always showing as negative balance.

1. For same service deducting money twice and balance become negative
2. I recharged for 70 days pack,
3. It went of for few days and then suddenly the balance become negative with -90 rs and there is no option to talk
4. I tried to top up with 199 again to cover up -90 rupees
5. The top up is considered is another recharge. And previous 70days valid recharge is not available any more.

When talked to customer care :
Neither negative balance problem resolved nor valid 70days plan revived nor nor rs 199 returned back to me.
On the contrary they force me to pay additional rs145 to rectify negative balance problem.

Customer care representative behavior is so bad.
I wish if i can port immediately my number

Hi sir, i am lakhvir singh from vill bhure dist barnala, i am using this good communication operator vodafone number since last 4 to 5 years, but before when i purchase this number it's operator is videocon, i use the number for 5 6 months and then port it to vodafone, i am a punjabi singer artist, my number reached many needy destinations which is so important for my concerns, i really request you sir to please give me some solution of [protected] number, i will be huge thankfull to you 🙏

Hi team,

I am unable to send any message to porting number 1900. Every time, i am receiving error message as "message could not send". I couldn't able to make any call to customer care as well.
For porting to other network, there shouldn't be any restriction in sending message. Please check this issues as soon as possible and let me know the procedure to port to other network.

Hi,
I just want to register my utter frustration with the vodafone service in india.

I am a vodafone customer of the uk, australia, and now india.

What a difference in service level of the other countries compared to india.

As a frequent visitor to india, i applied for a prepaid card this time last year at your kochi office. After receiving the card it stopped working after a couple of days. I wrote in to your mumbai office and they got someone in the kochi office to attend to the problem as the problem solving at kochi was almost non existent. The sim worked subsequently.

Since they finally fixed it, i made sure that the card was dutifully topped up almost regularly each month.

This current trip i am visiting bangalore, and again the sim worked for a day and i could make no outgoing calls or sms.

I dropped by the vodafone care center at bangalore this evening and they could not fixed it as they found some technical issues at the kerala center. To make matters worse, the kerala office was not connected due to some technical issues within the vodafone system itself.
What the hell is going on with vodafone india.

I am still having a problem that's unsolved. Maybe, vodafone had been a bad choice for me.

By the way, i paid additional 35 inr cash to update my sim at the vodafone shop today although my vodafone app dashboard was clearly showing 2gb data remaining and 250 inr cash balance.

Regards
Fernandez
London nw1 2at

I had done a recharge from My Vodafone app for number 8017*****6 and had paid the money through upi. I had used Google Pay to pay the money. My money has been deducted yet my recharge was not done.
I am attaching the payment details along with the transaction id. I had called Vodafone customer care but they instead told me that no amount was paid. It has been close to a week now yet I received no resolution.

Dear Sir
I was on Thailand trip from 20/10/18 to 26/10/2018 . i activated the international roaming. But your service worked extremely poor. Hardly signals were available in 20% area only and I had to take a local connection.

Request not to charge at roaming rate.

Also your services are very bad at BHEL Hyderabad. Your customer care suggested to manually select idea but still no signals in guesthouse BHEL RCPuram Hyderabad or even in administrative building of BHEL

Please improvise else I wish to migrate.

Chokhani R K

[protected]

Dear Sir/Madam,

Thank you for contacting us. My name is Sangeetha and I will be assisting you today.

I would like to inform you that, I have forwarded your request to the respective team and you will be receiving a response within 24 hours.

For future correspondence, I would request you to kindly direct your queries tovodafonecare.[protected]@vodafoneidea.com to help us ensure faster resolution.

Please find your interaction number [protected].

Happy to help,

Sangeetha L

Vodafone care

Contact numbers:

For any queries call 199 (chargeable for agent access @ 50paise/3minutes)

+91-[protected] (standard calling charges applicable)

For any complaints call 198 toll free helpline.

Fax number: +[protected]

E-mail: vodafonecare.[protected]@vodafoneidea.com

Website: www.vodafone.in

APP: www.vodafone.in/ch2

On 11/18/2018 1:30 AM; From: rakesh.[protected]@gmail.com; To: Vodafonecare.[protected]@vodafoneidea.com; ; ?CC: [protected]@bhel.in; ; Subject: Complaint of extremely bad service at Thailand;

Show quoted text

Dear Sir/Madam
This is unfortunate that u send only predrafted mails in response to complaints.in fact in Vodafone there is no concept of customercare.

Just listen status of your customer care numbers...I dialed [protected] to be told that it is individual helpline but with no help and just to tell that u dial 55666.when I dialed 55666 it is invalid.

Only time I get a call from your side when I request for porting out.

My complaint of bad service at Thailand fell on deaf ears so tomorrow I will Port out to Airtel after 25 years of subscription.

Vodafone have decided to close it's shop I think.

Regards

I brought this post paid number in my office with mobile number [protected]. My name is arpit patil working for amazon.com raised the complaint privesly also

which was

Next one is that every month my number vodafone is charging 499 rs for data usage of some 30 mb the problem is i brought that sim for my mom she never uses inter net it might be by mistake data may got on she uses only for calls so i request you to wave off the internet charges or help me to port to some other network

still no resolution from Vodafone

I have vodafone sim of number [protected] linked with aadhar card named hemant kumar gupta. I have a problem regarding messages in this sim.
This sim is unable to send messages even i have a recharge in this one day before. This seems to be very uncomfortable for me.
So please accept this and please correct this problem as early as possible.
Thank you