Vodafone India Complaints & Reviews

My vodafone provides good data speed during day (Upto 40-50mbps) during the day till 7pm. Once it is past 7, the speed drops drastically. I do not get speed above 1.2 mbps.
It's like they have set some limiter, and the speed does not go above 1.2mbps.# tired of this.
And all this goes on till it's 11.59pm
So if i don't use data well before 7pm, i cant finish it no matter what, becoz the speed is so slow.
Such # they are. And as soon as the clock ticks 12 a. M, the speed is restored and works fine till next day (7pm). But why the do like this. Same used to happen 6months back. Later it was working fine. Now again they have started fooling. If this goes on, i m porting to jio/airtel.
That's it bye.

Wrongful balance deduction and sms facility denial
Inbox
S
Sam k
To appellate. Mah
20 hours agodetails
On 3/11/2018, my balance was zero, then from next day it started showing as -2.99, which was negative balance. When i complained about it to vodafone customer service, i got the negative balance cleared.
But the customer service executive gave reason for negative balance in my account, was negative usage charge for mms, but there is no record of such mms being sent from my mobile.in fact with zero balance no service can be used by vodafone subscriber, whether it be call, data, sms or mms.
Yet to be sure, i tried sending mms with zero balance from by friend's vodafone sim, and it failed, proving that no such mms can be sent with zero balance.
So if vodafone customer care executive is saying that on 3/11/2018, i successfully sent an mms despite having zero balance in my account, then provide the records of the sent mms, such as recepient address.
Give proper proof of the deduction or else i am going to send this complain to trai (Telecom regulatory authority of india).
Also my sms facility is stopped without reason, i want it to be started immediately.in their e-mail, vodafone asked me to recharge with minimum 10 rs to start sending sms, but i had already recharged with rs. 398 for 84 days. Give me proper reason for wrongful sms facillity denial, or else i am forwarding this complaint to trai (Telecom regulatory authority of india).

No range since morning.net is very slow even though sim card is 4g. Browsing itself takes 2-3 minutes. I cant even see youtube videos... Its irritating to see bufffering of videos. I am not even getting full speed of data even the sim is 4g. I have recharged sim with 3 months data and calls unlimited but it seems its of no use. I am thinking of changing my sim due to your worst service. Other sim are far better than you..

Hamne recharge kiya tha 50 ka 1 month pehle 10 rs ko join karke or vodaphone ke website par koi lifetime validity show kiya he sath hi mera abhi 33 rs balance baki he or woh expire ho gaya aisa vodaphone ke customer care executives bol rahe he or me koi bhi calls nahi kar pa raha he kya chal raha he ye vodaphone ko jabab dena hi hoga please aap action lijiye.

Iam krishna,
I have a vodafone sim, i am not able to send messages to anybody from past few days, i have a working unlimited plan of.3 monthes (Daily 100 sms) but still i can't send messages. So, i tried to call customer care executive. When i'm trying to call to vodafone customer care its in kannad language. So, i'm not able to understand.

Please change my customer care language to english and my phone number is [protected] please message me to this number after you changed the language from kannada to english.

Regards,
Krishna pandit

No customer support is helping to solve the issue... Suddenly network went and screening emergency call... Vadafone goa maharashtra can help for mumbai customers... Mumbai customer service call is in queue from last 20 min... What is going on unable to understand. I am using this number from more than 15 yrs now. I am completely dependent on this number to get my office cab.

Mobile no. _[protected] was get rechrged with rs 24 for 28 days on dated 08/12/2018 but the outgoing calls was not restored is still deactivated during the last 3 days without any information. It is fully illegal and harrasment to me and the wrong & incomplet information provided by the operator of your customer service i am sufering from heart illness for the last 10 year being a senior sitizen of 64 yr old i am unable to visit your customer care service again and again. Your response on telephone at customer service is not satisfactory yout oprator gernaly not respond for half and hour holding the line satisfactory please take urgent and necessary action to restore the telephone no. [protected] being sufficient amount in my account as rechared on 08/12/2018

Even after multiple complaints raised with vodafone for my vodafone number [protected] nothing has been done to resolve the issue. Vodafone engineer visited my home and he confirmed that its a clear case of network coverage issue and told that they have to make changes in to the near tower for better coverage but nothing has been done. I'm getting billed for 4g services and not even getting 3g properly at home. Not sure what to do.

Dear sir,

My wife and i recently subscribed to vodafone`s 999 pre-paid plans. We chose these plans because they appeared to include international roaming capabilities and discounts.

Upon our first trip outside india, we were surprised to discover that our phones didn`t work, and they could not be abroad used unless we activated international roaming packs and paid extra. We visited vodafone shops mutiple times before subscribing to these packs as well as reading the marketing materials, but this requirement was never made clear to us.

As we both travel abroad a lot, the ability to use phones seamlessly abroad is a very important requirement.in every other country where i have subscribed a mobile phone contract (Uk, germany, japan), there has been no need to activate roaming capability each time before travel - you simply travel abroad and are able to use your phone. When i asked the vodafone customer service representative why they make their customers go through the inconvenience of buying packs each and every time they travel, she simply said it was `the process` and was unable to give a good explanation.

If we had realized that we would have to buy international packs each and every time before travelling abroad, this would have influenced our decision on which mobile phone company and plan we would have subscribed to. I would like to ask vodafone india to review their marketing materials and practices to make the fact that international roaming requires purchase of add on packs and activation each time before travel a prominent feature of their sales materials, as well as providing training to their sales staff that they should highlight this requirement when speaking to customers.

It may be that india sales representatives think it is `normal` that customers have to purchase add-on packs and separately activate this service, but from the perspective of foreign residents in india, this is abnormal and odd. One can only wonder why vodafone has this requirement? Is it because it allows them to make additional revenue and profit from their customers without full transparency at point of sale? Or is it because they are do not particularly care about the inconvenience caused by making their busy customers complete an additonal procedure each time before they travel, because it suits their internal processes?

Regards,

Martin

I am using vodafone post paid series 00 to 05 totally six nunbers...
I was over billed. I went to vodafone showroom to change to prepaid, they prolonged, meanwhile i don't know how those agent's getting the numbers of my friends relations and threatening them to pay dues and pushing me continue their post paid series...
Where is the privacy i don't know... Who gave permission to share my call history and details to collection agent's.

There is no privacy in vodafone post paid, be careful users... They will share all your call details to collection agency... The agents will misuse and take advantage of your situation...

My vodafone mobile number is [protected].
On 3/11/2018, my balance was zero, then from next day it started showing as -2.99, which was negative balance. When I complained about it to vodafone customer service, I got the negative balance cleared.
But the customer service executive gave reason for negative balance in my account, was negative usage charge for MMS, but there is no record of such MMS being sent from my mobile. In fact with zero balance no service can be used by vodafone subscriber, whether it be call, data, SMS or MMS.
So if vodafone customer care executive is saying that on 3/11/2018, I successfully sent an MMS despite having zero balance in my account, then provide the records of the sent MMS, such as recepient address.
GIVE PROPER PROOF OF THE DEDUCTION OR ELSE I AM GOING TO SEND THIS COMPLAIN TO TRAI ( TELECOM REGULATORY AUTHORITY OF INDIA).
My SMS facility is stopped without reason, I want it to be started immediately. In their e-mail, vodafone asked me to recharge with minimum 10 rs to start sending SMS, but I had already recharged with rs. 398 for 84 days, so there is no reason for another recharge to start SMS facility. Give me proper reason for wrongful SMS Facillity denial, or else I am forwarding this complaint to TRAI (Telecom Regulatory Authority of India).

On 3/11/2018, my balance was zero, then from next day it started showing as -2.99, which was negative balance. When i complained about it to vodafone customer service, i got the negative balance cleared.
But the customer service executive gave reason for negative balance in my account, was negative usage charge for mms, but there is no record of such mms being sent from my mobile.in fact with zero balance no service can be used by vodafone subscriber, whether it be call, data, sms or mms.
So if vodafone customer care executive is saying that on 3/11/2018, i successfully sent an mms despite having zero balance in my account, then provide the records of the sent mms, such as recepient address.
Give proper proof of the deduction or else i am going to send this complain to trai (Telecom regulatory authority of india).
My sms facility is stopped without reason, i want it to be started immediately.in their e-mail, vodafone asked me to recharge with minimum 10 rs to start sending sms, but i had already recharged with rs. 398 for 84 days, so there is no reason for another recharge to start sms facility. Give me proper reason for wrongful sms facillity denial, or else i am forwarding this complaint to trai (Telecom regulatory authority of india).

My outgoing calls and sms have been barred on number [protected] for no reason so i would like to port my number to some other mobile service provider.

I tried calling vodafone customer care service to know the reason behind it even though my number has a balance of rs. 23., but they kept on saying you have to recharge the number.

So i would like to port my number since i am not satisfied with the service, for that i need a upc number tried sending sms and calling customer care but found no success till now.

More than 100 rupees is detected from my mobile prepaid number ([protected]) appropriately 2 months back
For last 2 months i am asking to refund the amount, they were saying they will refund but till date they haven't refunded me. Today i called them, they said detection happened 2 months back hence it cannot be refunded and disconnected the call.
It seems they also blocked my number for calling customer care.

Vodafone internet service is one of the worst and i would like to switch to jio. Now you have also started limiting outgoing calls. I am not in a mood to pay you a single penny due to your pathetic service. I have been trying to port my sim to jio but vodafone is not allowing me to send sms to 1900.
I hope you resolve this issue asap before i initiate any legal operation.

While trying to recharge my vodafone number through my vodafone app, none of the pack is available. So thought of doing recharge using coupon. But while recharging my vodafone number [protected] using vodafone coupon, getting an error saying that your card"s face value is greater than session limit.

Please assist me in resolving this issue as soon as you can.

Alternator number - [protected]

Hi,

My phone number is : [protected]

I just ported my above number from airtel to vodafone on 26 november 2018, since then i am not able to access internet or data through vodafone.

I could have access of internet on 1 or two days after midnight from 12:30 am but after some duration data is turned off.

I have raised several complaints to vodafone but no any solution of my issue had taken place yet.

I am very disappointed with services of vodafone. As i just switched my old carrier to vodafone only for data purpose.

I have already checked settings multiple times as suggested by vodafone itself and visited vodafone stores 3-4 times, but none of them could solve my issue they just forwards the complain to team only nothing else.

It is just very disappointing that vodafone team is not able to check my issue and can solve it.

Vodafone is just ignoring my issue and increasing the waiting time by saying that i have forwarded your complaint to department and you will get a callback today or tomorrow.

Always vodafone team was telling me that your issue will be solved out either today or tomorrow.

I am feeling very frustrated after moving to vodafone.

Please find out the issue and solve my issue as it is just burdening on me of every month of billing amount for just calling facility.

And it is a wastage of my hard earned money per month of 450 rs only for calling because data is not accessible for me

I have received an offer letter from some people after paying 1450. After that they asked me to make the payment around 9800 for laptop security deposit. And i made payment. After that they have sent me training letter. After few days they ask me to pay 6400 for account opening. I asked why this much amount for opening an account then i have cancelled my application and asked for refund. They said it tooks 15 to 45 days for refund. As of...

I have received an offer letter from some people after paying 1450. After that they asked me to make the payment around 5700 for laptop security deposit. But i asked questions instead of making payment. After that they have sent me training letter. Presently i have offer letter and training letter from vodafone. I would like to know whether it is true or not. How do i validate? I am attaching my offer letter and traning letter with this attachments have received an offer letter from some people after paying 1450. After that they asked me to make the payment around 9800 for laptop security deposit. And i made payment. After that they have sent me training letter. After few days they ask me to pay 6400 for account opening. I asked why this much amount for opening an account then i have cancelled my application and asked for refund. They said it tooks 15 to 45 days for refund. As of today 52 days gone. Any way to get my money back. I am attaching my offer letter and traning letter with this attachments.

I have wrongly recharged a mobile number [protected] with an amount of rs 1000 on 15 dec 2018 at 9:01 am with orn [protected] using my paytm wallet. I have aslo contacted paytm helpline to resolve the issue but they said that since the transaction is already successfull you need to contact the vodafone operator. I contacted vodafone customer care and even visited the service center but they did not resolve my issue. So please i kindly request you to resolve the same by reversing the transaction and refund the recharge amount as soon as possible to my paytm wallet
Paytm wallet number [protected]
Name: mounika. Y