Vodafone India Complaints & Reviews

I am a post paid subscriber. Before traveling abroad on 8th aug '18 i had availed international roaming @rs149 pm only to ensure that i get otps sent by sms by banks and similar institutions for enabling financial transactions. I have a local sim for my personal use while in the us since aug 8 and between that and skype calling, thus use of my cell for calls while on international roaming has been completely unnecessary.
For the months of aug, sep and oct i have been billed correctly but the latest bill (Nov) shows an abnormally high figure rs 2949.00. On verifying the billing details on the vodafone app and a subsequent phone call to customer care, i was informed that i have been charged for 2 calls of 7 min each, to one unknown number and another call of 5 seconds duration to yet another unknown number all on 14th nov!! However, please note that these calls were not made by me and hence i should not liable to pay for these. Further, on verification with 'truecaller' app, i note that both these numbers are reported as spam numbers and i wonder why vodafone systems didn’t prevent such calls in the first place to/from a spam number!
My family members and i have been vodafone customers for many years now and we are taken aback by this unprecedented billing despite prior planning and availing of a roaming package. I am very alarmed that my number is noted as having made these calls and that vodafone has no safeguards in place nor a way to address a known customer’s request for help when scrutiny into the account shows clearly that this is some misuse of my number by someone else or a glitch in your system.

On 25th oct'18 i had requested vodafone to enquire into this erroneous billing and send me a revised and corrected bill so that i can keep up my payment schedule. But till now (01-12-'18) vodafone has not even acknowledged the email or corrected the bill.

Outgoing call is not working on my vodafone no.[protected]since a week, when i try to call anyone, its automatic call ended within a second. I contacted the vodafone call centre via telephonic conversation but still pending at their end level. So i requested to resolve my issue as early as possible.
Its my humble request to you for this kind issue.
Thanking you...

Vodafone has the mentality to disturb its customees and make fraud with them. Really shame on you people for doing fraud with the customers as you people don't have guts to earn your income. Instead you people become greesy hungry fellows to eat the benefits of rhe customers. If this is the way you people treat the customers then that day is not so far when you will lose the business. Now you people become greedy by eating the money every month. If you have little bit shame and little bit self respect and respect for your parents then give the benefits from your side as your services becoming worse day by day. Show some respect to the customers by giving them bemefits from your side atleast to me instead of looting me cheating with me and doing fraud with me.

If you can't do this thing then do one thing take one big katora and sit on the road. People will give you lot of money to you. You hungry greedy beggars only have the mentality to loot he customers instead of giving them benefits you people become blood suckers of them. Really shame on you.

I received a sms from vodafone that incoming calls will be banned after 08/12/2018 unless recharging the number. According to trai regulations it is illegal and unwanted. But unfortunately i am getting this sms for the last few days. So i request the vodafone service providers not to terminate the service. If do so it will attract legal proceedings from my side.

Out going disconnected without any information, when i am in hospital for emergency call not connected and no incomming call but the tower showing full. Customer exicutive says out going was stopped. There is no recharge shop available at that hospital. What can do that time. With out any reason rules was changed. Trai rules are not convenient for a common people. Pls change the rules which helps to a common man. Thaking you sir.

Hi,

This is rizwan here. I bought a new vodafone mobile prepaid sim card before few years in which i have been asked that the validity of the sim card would be lifetime.

It means i don't have to pay anything to extend the validity of my vodafone mobile prepaid sim card. Now today as on[protected] i have received a message from vodafone asking to recharge your prepaid mobile number by rs.24 to extend service validity for 28 days. So i will have to pay rs.24 each 28 days.

It is clearly a breach of contract and i can not bear this. I am not going to pay anything to extend the validity of my vodafone prepaid mobile sim card.

I have a vodafone number in m brother's name which my mother uses ([protected]). Its a 2g sim and since my mother recently started using social media, i requested an upgrade to 4g sim.
My brother now stays abroad and vodafone needed him to walk to a store to get 4g sim for the same number, so we decided to get a new number in my name with 4g sim.

Sim got delivered on 24th nov and is still not active. My mother in assumptuion that new sim is active kept on using data on old 2g sim which had no data plan.
I refuse to pay the bill amount of rs 850 and would also expect a compensation for the delay. I complaint on twitter and 1 got 3 calls from different people but no one resolved the issue

I have a corporate user group number in hyderabad that i am using since last 2.5 years and they have been consistently disconnecting my number on bill due amount of 1400 which has already been settled for and for which i have complete mail trails with me. I had previously had 5 numbers of theirs for which the bill mount was settled and hence forth 4 numbers were disconnected except one number that i have been using. They come back to the same thing after every couple of months that i have not paid the bill even though i have and bar my number.

I need your help in resolving the same and get the number activated, plus compensation for business loss that i have been facing over the time period.

I am viteshver tyagi one of the customer of "vodafone" having a mobile number-[protected] suffering from the worse services just because o[censored]seless "customer care services.
My purpose of writing is only to tell other people of vodafone how much useless company management you are having in delhi ncr, no one is sincere here in working.
Since last few months and i am unable to talk to the customer care department. Pathetic services.

By unsatisfied vodafone customer,
Viteshver tyagi

I am on international roaming for long time now but vodafone is giving me a hard time since 4 months. I was unable to use the services and was regularly charged rental for international roaming. After 31 emails exchanges and complain to the appellate authority they were able to resolve it but no apology or even a refund for any of the months was provided. Moreover, they deducted rs240 from my balance as soon as i recharged. I sent an email asking them to explain the deductions and 2 emails included senseless replies explaining the past deduction before the recharge was made. Please help in getting a resolution as i have lost hope with vodafone able to resolve the issue

Hi sir,
We have received a message last month to recharge with a minimum of rs.35 besides from having minimum balance. Also when contacted customer care, the executive said that every month we have recharge rs.35 or else number will be disconnected, service provider are cornering middle class people's by forcing to generate revenue.
Plz take action against these service providers who are bringing new rules and crushing middle class people's to force to do such recharge just to generate their revenue. This is some kind of blackmail which vodafone is doing with their customers. If this thing continues everyone will port their numbers to bsnl or jio who are getting free incoming calls

Thank you

Hi Sir,
We have received a message last month to recharge with a minimum of Rs.35 besides from having minimum balance. Also when contacted customer care, the executive said that every month we have recharge Rs.35 or else number will be disconnected, service provider are cornering middle class people's by forcing to generate revenue.
Plz take action against these service providers who are bring new rules and crushing middle people's to force to do such recharge just to generate their revenue. This is some kind of blackmail which Vodafone is doing with their customers.

Thank you

I have tried to send message from my vodafone number to other number but it's getting failed again and again. I'm requesting to get me out of this problem since it's very urgent for me to send one official message from my vodafone number. I have recharge my number even before validity is over. I have main balance in account but i don't have message balance

Why vodaphone has msg me to recharge today only with rs.35/- otherwise my out going will be stoped & i have to do recharge compulsorily today by rs.35/- valid for only 28 days. Which i have done today & they also says that i have to do this recharge every month.
Kindly please any one provide me or guide me how i can complain this to trai. I will put complain for this.
When all other co. Provide life time validity along with free out going calls unlimited with some specific recharge voucher. How can vodaphone compulsorily force us to recharge by 35/- every month.
Kindly give ans. Because i want refund of my rs. 35/- which i spended today by recharge on my mobile no [protected]. Thanks

I register complained yesterday itself for getting sms to stop service and got response that this is by mistake happens, please ignore sms and as per sms my services stopped from last midnight. Still getting response that will resolve issue in 1 hour and i struggling from last 18 hours without services even i already recharged with 398 pack. More over i lost these 9 days of offer.

My vodafone no. [protected] do not serve me with the expected service, network is very poor, i want to port out of vodafone but am not able to send port out msg, i tried a lot. This is so pathetic. Not expected such small act from this big company. Very disappointing. Will ask others not to ever opt for vodafone, this has never happened in any of my port service and when i surf internet i understood this is how they try to keep there customers as every vodafone customer is facing same issue.

Worst customer care service. Hoping to port out soon. There have been multiple instances of me recharging my data pack and it expiring withing 8 days even though it is supposed to be valid for 28 days. Random instances of them discontinuing my outgoing calls although my talk time balance isn't zero. Customer care operative reiterate the same lines Everytime a call to complain is made. Stressful ordeal.

Iy. V. Sivaram, [protected] has changed plane from 399to110 (No net) in august2018. Your people changed my plane again to 399 with out my knowledge in oct2018. I request to currect my bill acording to plane110 only in oct/nov&nov/dec as i this chang of plane is not knowne to me & i have not requested. Iam your custmer from 15 years. Request you for early action.

I recharged my prepaid card in mumbai on november 10th for a further 3 months.
After recharging i received a message, confirming the recharge process.
Since im in rajasthan i got a couple of messages, telling me to show my passport and my renewed visa (Wich is impossible, because im still on the same visa)
And since november 27th my number is blocked!
I've been to the vodafone store in jodhpur and asked for help but nothing happened.
I would love to resolve the problem before i contact my lawyer to get at least my money back.

I am an 8 year old user of this post paid service and recently feel very cheated by your poor service
I activated i-roam free pack for 7 days via my app before boarding my flight for sri lanka on 17th november

On reaching sri lanka, i switched on my phone and realized that roaming had not been activated. I immediately switched off my mobile data and still have been charged rs 5000 for data usage while roaming.

And then 500/day charges were automatically activated starting 19th to 25th without my consent and while my mobile data continued to be switched off

So
- your on app roaming activation failed me
- i was charged rs 5000 for data
- charged 500/day without my consent
- all of this without me able to use internet even one day of roaming as i was scared to switch on my data to incur more absurd charges from you
- also you kept on increasing my credit limit from 5000 to 8000 without my consent so that my dues continue to increase

This is very shady ethic and i feel frustrated and cheated even after being a high spending and loyal customer for so many years
Please verify your satellite data and correct your bill. Else i will have to move to social media and consumer court and abandon my phone connection