Vodafone India Complaints & Reviews

I was on a vacation in India. I traveled to Dawki river and Myllyong village in Shillong however Vodafone claims that I went to Bangladesh and due to which i have been charged international roaming. When I contacted vodafone customer care i have been told that "It is a valid charge, since you were in Meghalaya and it is necessary to have international roaming to be activated in Meghalaya".They also offered a 500 rupees discount. This is matter of principles. I have physical proof on my passport that i havent travelled to bangladesh. Executive even made a statement "Meghalaya to be part of Bangladesh". This whole episode is absurd, firstly you are questioning integrity of country by mentioning Meghalaya to be part of Bangladesh and then you claim it to be valid charges.

I did recharge of 509 on 22nd Nov 2018 3.29pm through UPI (my vodafone app) mode and it failed. I called vodafone care and they didn't get the money and recharge didn't happen.
I called bank and they told that transaction was successful from bank.
I did recharge again at 8:30 pm same day and it was successful.

Pl refund my money ASAP. It's 5 business days already.

I am holding vodafone prepaid mobile for last 5 years and continuously recharging it on time. I could not recharge or use in last 3 months and it was disconnected without any warning message to me. I am not in india and would reach back in next 2 months. We are being told that the number is churned and i have to visit vodafone counter with my original documents. My number is given at all banks for my banking transactions and i am suffering a lot. My query regarding non-receipt of sms alert to vodafone remains unanswered.

Vodafone had crossed all boundaries o[censored]nprofessional-ism where I had been charged of Rs 2900 against international roaming that I had not even requested for, They itself added the add-on in my bill of 2900Rs and continuously getting the call for bill payment.

Very insane behavior, If I had not went outside India then why I should be requesting for International Roaming pack. I am thoroughly dropping the mails corresponding to this issue since 24Oct but not get any satisfactory answer.

Initially they did settlement on half of the amount but I refused because the service that I had not requested/used for, why I should be paying for that. I tried to connect on customer care but their representative abused me with foolish foul language.

These are Frauds who are trying to snatch the money from innocent individuals after providing worst ever service that people cannot even think off.

My Number was [protected], The worst thing I found that they are so illiterate that their representative don't know how to talk with customers/clients and they are supposed to use foul and abusive language on call.

Please don't use Vodafone

Pravin rodge from amravati mh my mo no [protected] last 10 years use the vodafone i have face the internet connectivity and speed problem its only 180 kbps to 360 kbps some time goes to 1 mbps during the web surfing kindly solve my problem and give me the better internet speed on my mo. Nos. Track my location and its bandwidith

Vodafone is full of illiterate i have sent mail on 7th nov regarding network issue & i had mentioned tht there is booster installed in my house which is not wrking. Since then i have been follow up with your vodafone numerous follow & facing lot of network issues in house i finally spoke to appellate desk (After 12-13 attempt) where i came to know that your network team has replied to my complaint that they need to upgrade the cell site and tat is 3 month. I dont understand how vodafone is managing with illiterate staff my complaint is about booster not working due to network issue in my house your team replied area under upgrde

I have a vodafone number [protected] which had a bill pending to pay because the payment was not made my other two vodafone numbers were also disconnected from the services. Yesterday i made a online payment of the number full bill was paid. They promise to start the services within 30mins after the payment my all 3 number will be start they said. I made a paid on 27/11/2018 10:00 pm after that when ever i call they say 2hrs more. Now it’s more than 12-15 hr my all the 3 numbers are inactive. They are fooling the people just hogging the money. Even after making payment they are not starting the numbers. Today when i called again they are saying 2 hr the payment is now updated in the record (28/11/2018 8:30 am) i want all my numbers to be started asap. Or i will take it to a higer authorities.

My sms service has been disabled since yesterday, 27/11/2018. I had mistakenly sent a mms, instead of sms. I was to copy a few messages from a whatsapp conversation to normal sms. I didn't notice that the copied message has got converted into mms, and i pressed the 'send' button. I realised it later when the message didn't get delivered. And, after that, i can't send even the normal sms. Please resolve this issue.

Iam chandan sripathi from hyderabad, my vodafone number [protected] has not used for last 4 to 5 months and now when i tried to use it and for making a call it is said that "your services are temporarily withdrawn please contact costumer care". I tried to but unable to contact. So please help me out of it.
My alternate contact number is [protected].
Thank you.

How can u be so careless... Blocking incoming and outgoing calls sims easy for you people but it's horrible and hectic for customers

Have already updated the airtel bill receipt on the mail on 23rd nov and visited gallery vodafone gallery on 24th nov post which my number outgoing calls were working proper.

Now suddenly at 7pm my sim displayed sim not provision error. And everything stopped working.

Kindly justify why this was done without intimation also there is no reason block the sim as data has been updated in airtel last week.

You dont care for customer also your call center have only one answer wait for 24hrs... Big joke why would i wait i will visit gallery within that time... Nonsense...

Big no to vodafone... Will port out as soon as possible...

Sent from yahoo mail

Dear sir, i have vodafone prepaid connection no. - [protected]. The validity period for this connection was year 2035, but suddenly it showed that the valadity is 23 nov. 2018. Company reduced the valadity of my connection. I purchased the lifetime valadity (Upto 2035) from the company. When connect to company customer care, they said that company change his policy and reduce the validity, now you have to purchse monthly valadity again. And the remaining balance of my prepaid connection is also blocked. Please look into the matter.
How company can do this? I purchased that product from company. Why should i purchase it again? Please help.

Dear Concern desk

I have been holding [protected] from the Hutch days, I have made 2 more vodafone connection as part of Red family plan.

Suddenly my [protected] which is my business purpose number has been stopped for outgoing in the name of pending bill

I have paid regularly all dues under the family RED plan, this month also I paid the due.

This whimsical action from your end is leading to my business loss . I am VP of TATA group company .

I want immediate action to make sure my above number outgoing is functional and I dont suffer any business . service loss

Please note I will take this matter very seriously if this is not taken care immediate basis.
If you have any previous outstanding legitimate dues, then do produce bills and send written communication in that aspect.
Without any written proof of hype claim if you stop the service its violation of consumer right. I will be force to reach Mr Sunil Sood and consult my legal adviser if this is not taken care soon.

I hope this will be understood at your end

Thanks & regards
Nirmalya Chatterjee
[protected]

Respected sir/madam
My vodafone no is [protected]
Previously i had prepaid connection.
My sim was physically damaged so go to the vodafone mini store to get new sim with same number. But my sim was register on that person who is not alive.
I want same no so your retailer convert my sim to postpaid connection without my knowlege that sim connection transfer to postpaid connection
I want convert postpaid connection of [protected] to prepaid connection

My name is sumit gupta

Security money of my old vodafone number not refunded by the company. Every time i called the customer care or visited vodafone store they say no security money is reflecting in the system, while i have the hard copy of deposit recipt - r. T. No. 20106 dated 06.03.13 deposited at mini vodafone store, civil lines bijnor. On other hand vodafone people keep threatining me for the legal action for pending payments of rs 707/-, now i have cleared all the dues to them. Kindly help to resolve my issue.

Have ealier complained the issues regarding slow 4g mobile internet speed and low network problem. This problem was sloved for a period of a week or 10 days, after which vodafone probably withdraw the positive changes made and now again the same problem has initiated.

Have been experiencing slow 4g speeds and low network range for quite a long.!

Vodafone has not bothered to improve service quality and customer experience!
There by request to kindly take action for it.

Dear ms. Yael dsouza,

Under my mobile number [protected], though bill was already paid, services suspended. Reason was cited that for another number [protected], i did not make the payment. [protected] i took only for data for my ipad. I paid bill for 2 months without receiving any service, i complaint again and again regarding same. Finally requested to discontinue the number and made the payment. However i received reminder for bill payment after the month was over. I several times informed that i did not receive any service for this number and have already requested for discontinuation and will not make any further payment. I already paid 2000 + without any service. I even asked them to check the database and inform me the usage. However bill kept generated.

Now [protected] is discontinued. I shall pay but would like to port the number to another service provider. Pathetic service from vodafone, never expected.

My postpaid no is [protected] in the of name awadhesh kumar mishra i am regret to say that vodafone services are very very bad, in spite of regular payment of monthly bill my vodafone services has been bared by company it is irresponsible act because i have deposited my bill amount for last two month as under.
1. Dated 15/10/2018 rs 403 ch no 002467
2. Dated 14/11/2018 rs 459 ch no 002481
But not credited in my account due to totally default by vodafone store also accepted by store manager ms rekha mo no. [protected] bhilwara rajasthan
I would like to request you please take corrective action again store manager and activate my no.

Hi

This is in regards to my vodafone bill for the month of November, I have been with 972 rupees as my Google subscription amount which was not charged by Google as I have an drafted email from them.But vodafone has still not waived off bill amount .can you please waive off asap.

Customer care executives are worst at service.

Thanks,
Mahalakshmi

As per the customer care information i have a balance of rs. 84 and as per the web page information i have a balance of some 431. yesterday i got a call from them that my out going is disconnected and i have to recharge with rs. 35 for making calls. I want to know when i have a balance why should i recharge
Bucket Description Balance Balance Change Validity
Main Balance 431.43 0
Apne Mins Valid from 11pm to 8 am 0 0
Promo Bal Local and STD mins 0 0
Local SMS Bal 0 0
Local and NTNL SMS Bal 0 0
Local V2V Mins 60.00 -60.00
Replica of Core Bal 0 0
GULF Free Mins 0 0
US & Canada Free Mins 0 0
STD Free Mins 0 0

Dear Sir/Ma'am,

I have recharged with 10-10 rupees 2 times on my number [protected] but m unable to do outgoing calls. I called to the company but company told that have to recharge with minimum Rs35 extra.

I purchased the sim with unlimited validity but now company told that you have to recharge with minimum Rs35 for start outgoing calls.

I called to customer care but Mr. Anshul was unable to answer me, when i told to transfer the call to senior so the denied and talk rudely. Always again again told that its govt rule its govt rule. But they did not provide any info for same... If you will provide solution otherwise i will take some legal action...

Vodafone CCE are very worst to talk.

Why should I recharge when I did not get any prior information from Vodafone over the call because user is illiterate so that unable to read the SMS. Having so much problem in family due to that. I want the proper solution for the same.

I want the solution for the having very big problem because on that time unable to calls to anybody after having the Rs14.99.

I will not do any recharge for active outgoing calls.

Now Vodafone should provide the solution for Cont Number ([protected]) or solve that problem which having the family due to Vodafone.

Regards,
Sunil Kumar
[protected]