Vodafone India Complaints & Reviews

Dear sir,
I am loan officer in a public sector Bank and I am always getting prank calls from [protected] saying bad words then switching off for example he had called me yesterday to my official land line number [protected] at abt 11.30 am and was threatening me to Sanction loan against the rules of the bank or else he would cause injury to me.. I have not resorted to any police complaints because I feel it is ignorance of the person to ask me to do so please provide me with his name and Adress so that I can make out which loan proposal he is talking about kindly send me the details of this number to [protected]@gmail.com

Thanking you
Pablow George

Dear vodafone

It was wonderful to have you as my service provider for 2 years in hyderabad. My name is suraj sanjay patil and i was using your services in hyderabad since the year 2106 if i am not wrong. I opened a post-paid account at your vodafone store located in raj bhavan road, somajiguda hyderabad. My mobile number was [protected] i had a great time using your services and i am very thankful to you for the same. Since the time the revolution happened in telecommunication sector when prepaid plans became life saviour for everybody i choose to opt for prepaid plan instead of post-paid and decided to close down my post-paid number as i was moving out of hyderabad forever. I already got another prepaid vodafone number in mumbai through my father [protected] and i am happily using the prepaid services of this number currently. On 29 august 2018 i made all my payments of my post-paid number [protected] and requested the costumer executive at vodafone store in raj bhavan to close down my number. They accepted my request took my sim card and ensured me that a request has been put to deactivate my number [protected] and told me that i will get confirmation call regarding deactivating my number on my registered mobile number at vodafone that was [protected]. I got calls from vodafone various times but after a month almost when i left the city and i reverted to those calls several times again and again informing that i have already put the request for deactivation at the vodafone store so kindly do that. One fine day i got a call from vodafone stating that i have a pending bill of 1200 ruppes and i was traumatized after that i was in a huge mental shock after listening to it speaking further i was told that a legal suit will be filled against me if i dont pay this bill. I explained that i am not using this number anymore and i deactivated this sim long back after august by submitting the sim at vodafone store. I am into a deep mental trauma that i have been cheated because i made my payments i subitted my sim back and still my sim was kept active or it was been used by somebody else at vodafone store god knows and now i have a bill of 1200 ruppes which i have been forced to pay if i dont then there will be a legal suit against me. Dear vodafone kindly tell me how ethical is this for doing this with me when i have not used your services when i have submitted back my sim like a resposible costumer at the vodafone store and still i have been charged a bill of 1200 ruppes this is total fraud. Just because of the lethargic nature and sit back attitude of your service executive that he forgot to deactivate my number after submitting the sim to him or he used that sim to generate a bill of 1200 ruppes on my head knowing that i will never get back to the store as iam leaving the city. Dear vodafone my whole family uses your services and we love you but this is very disheartening and very disappointing that has happened. Kindly investigate the whole matter and take necessary actions on this to do the justice. Iam sorry but not sorry that i will not pay this bill as i have not used the services and if right steps are not taken to wave off this unnecessary charges which cheatingly have been put on me i ll stop using your services i have 6 members in my family and we all use vodafone and trust me i ll close all those six numbers and choose other operator who are more ethical and professional in thier work and respect values like honesty transperency and truthfulness.

Recently I activated I-Roam pack for France. I was in place called NICE in France. But since the place is near to Monaco (bordered) it caught Monaco network.
I should be charged 500/- per day but I was charged 39000/-

I have following points

1) Its not my fault. Its Vodafone fault, it caught Monaco network when I am in NICE (FRANCE)

2) When I subscribed to Vodafone roaming they mentioned about it will stop immediately if charges exceeds to 4000 Rs to avoid bill shock. If my phone catches some other network what is my fault?. Why vodafone did not stop my phone when I bill exceeded due to their network fault

3) Where is bill shock protection?

4)Why was my consent not seeked before latching me on any network which I did not ask to be latched on? (as per TRAI regulation)

5) The Vodafone Customer Care team informed me of my Credit Limit of Rs. 9000/-. Why were my services not suspended after exceeding credit limit? DUE TO TECHNICAL FAULT OF VODAFONE NETWORK?

When I asked these question they said they will give 20% Waiver. Why I should be charged if it is not my problem.

This is serious issue with Vodafone.

If any one faced same issue please share your experience.
[protected]@gmail.com

I request vodafone look in to the matter and give me full waiver for what so ever happened to your technical problems

I have been intending to deactivate my vodafone sim for a long time without any avail. The services are very poor. And for the poor services i am charged approximately rs. 700 everyday.

I have been complaining to the service centre for a very long time. They are delaying the whole thing without proper communication. I am unsatisfied with the service and do not intend to pay high bills for the netwrok provider.

Vodafone has left me greatly dissatisfied. They have very poor customer service and their response is nil for everything. I would not recommend anyone to use vodafone as their network provider.

Please look into the issue and resolve at the earliest.

We were in mauritius between 11th to 18th aug. Knowing the fact that there is no vodafone iroam pack, we ensured that our phones were never online, unless on wifi. We had only enabled sms pack of inr 149/- which only talks about incoming sms not being charged.

My 2 year kid has a habit of viewing youtube videos while eating. Knowing this fact, all her favorites were already downloaded. Below is a series of event that happened.

15th aug 2018, as per our schedule, we were in a hotel for dinner. Since there was no wifi coverage, we had ensured the phone is in offline mode before handing over the cell to our kid.

As per my understanding, around 8:25 pm mauritius time i. E. 9:55 pm ist, accidentally, my kid disabled airplane mode and was browsing online. I do not deny this fact.

However below is the questions i have been asking vodafone, for which i do not have answers till date. Thus i am not paying my bills. If any of the below questions asked are not genuine, no one from vodafone, has been able to help me understand the same.

1. There were alerts being recorded in the vodafone system on real-time basis which says i have been utilising my data on 15th aug 9:57 pm to 10:16 pm. The sms were recorded at an interval of 2 mins during the real-time usage by my kid. Knowing the fact that i am in a non-iroam country without a data pack, vodafone still continues billing me for the usage.
If my credit limit is inr 3000, i have already exceeded the same on first 20 mb. Ideal cases, when you exceed your limit, the out-going features are stopped. Vodafone talks about a continuous session billing, but the same is referenced only for voice calls and not for data in any documents of t&c.in addition, the usage intimation sms though were recorded on real-time basis, were never delivered.

2. Had my card been a pre-paid card, my outgoing would have been stopped immediately. I have experienced this in my pre-paid number in 2013. On asking a question why was it not done on my post-paid connection, they mention a dynamic credit rating. As per the guidelines, its vodafone’s discretion to give a dynamic credit. However, logically and by all practical means, you can increase the credit of a number by 10x and not 70x, without a consent or approval from the user.

3. I have an email from vodafone stating my outgoing was “temporarily restricted” until further notice on billed usage of inr 54, 630/-. Then why my bill came up to 1.8l?

4. The point related to cdr delayed billing in t&c, talks about i being liable to pay when there is a delay in reporting data. However in my case, when it was a real-time reporting, still there was no action taken and i am being penalised for the same. Is this justified?

Hi vodafone deducted to -75 ([protected]) without my permission activated international roaming this is not first time its happening, last year they deducted 200 saying internet was activated fact its was not done by me. Last time ignored after multiple chaser and ignored last time
And cc care and supervisor is very arrogant will not resolve query even after multiple chasers (Have record of conversation)
And even email was not responded.
This time i seriously want to take this to consumer forum even though matter of 200 rs on cheating and unethical practice.

My mobile plan has been automatically changed without my permission which genarated high bill amount. Cystomer care told its done by backend team and we are not responsible for this. They are unable to connect me to backend team. This is not acceptable. Please consider this as fraud by vodafone. Without customer consent vodafone shouldnt do it. I suspect this as scam.

For the past 4 days i cannot send messages.. So i called customer care executive and they said it'll be resolved within 2 hours, but it didn't.. Next time they asked me to visit vodafone store, and hence i visited vodafone store, but they told me to talk to customer care executive again.. But nobody has the answer of why messages were barred and how and when it'll be unbarred.. After this pathetic service, i'll have to port the service provider.

This is to bring to your notice that in the month end of october 2018 self made a recharge amount to ruppee 2780 near about which is for an international roaming recharge as self going out of country due to some personal work however as soon as i catch my flight from mumbai to singapore my mobile network went off automativally, so self managed to raised a complaint after calling vodafone customer care for which they informed us to wait for next 24 hrs so i waited. On the next day when we try to get an update on the raised complaint they again inform us to wait for next 24 hrs and it keeps on happening for 3 consequitive days and just because of this self have faced a huge monetory loss. At the end self loose hope that vodafone customer care people will be able to help him and thats stand correct. My phone network didn't turn on on the entire trip and was finally started automatically when trip comes to an end when self finally reaches to mumbai.

Mobile number on which self has faced this issue is as follows :[protected]
Recharge - international roaming recharge
Amount - 2780 approx.

This is to bring to your notice that in the month end of october 2018 self made a recharge amount to ruppee 2780 near about which is for an international roaming recharge as self going out of country due to some personal work however as soon as i catch my flight from mumbai to singapore my mobile network went off automativally, so self managed to raised a complaint after calling vodafone customer care for which they informed us to wait for next 24 hrs so i waited. On the next day when we try to get an update on the raised complaint they again inform us to wait for next 24 hrs and it keeps on happening for 3 consequitive days and just because of this self have faced a huge monetory loss. At the end self loose hope that vodafone customer care people will be able to help him and thats stand correct. My phone network didn't turn on on the entire trip and was finally started automatically when trip comes to an end when self finally reaches to mumbai.

Hi,

Vodafone deducted the amount from [protected] for a service. But i did not ask for any service. They wrongly put a plan to this number and deducted rs 21 from main balance. Is this the way one should treat their reliable customers? I am using this number from my starting days. Recently they have started cheating.

Also, earlier they applied normal call rate though promo was already there.

Vodafone deducted money from [protected] for 3 times.

1. 24 rs
2. 39 rs
3. 21 rs.

The way they are harrassing is unacceptable. I want my money back, that's it. Otherwise will leave vodafone and select any other company.

If anyone needs any. Clarification, please call at [protected]

Regards,
Mr. Goutam kumar maity

Hi,
Myself Amit Deb [Number:[protected]], using VODAFONE Corporate plan for long time. Currently I am on international business travel where I have selected one day i-Roam pack worth rs 500 from my my VODAFONE app [Selected date 7th October, 2018.
This was clearly mentioned in app for 24 hours valid only and no where it was mentioned that this is auto re-new-ed every 24 hours. There is no option in my vodafone app to stop the service.

After certain day passed, I came to know that they are re-newing my pack every day from one SMA and I immediately send email to customer care.

They confirmed that it was continued and they have stopped now. I have sent several email asking how come the pack continued for several days but have not received any satisfactory results.

Now they have added 1500 extra amount to billing and for which they have not given any proper clarification.

Since I have chooses one day pack of rs 500/, my understanding I am liable to pay only that not anything more or anything less. Please look into this matter with priority.

Vodafone is desperate in taking money from the customers. I recharge for phone calls and text message alone. Why on earth vodafone taking money for data package without customer permission. Vodafone needs to explain and refund the money... Do not activate data pack, my balance should reveal the amount i recharged after gst. If it is not reflecting then i'm filling a case on vodafone... I already use another service provider for data pack... So i"m not fool to activate data pack in two different service providers. Vodafone should not play with customers.

I recharged for 458 on 5/11/18 and the message came like this...
Hello, talktime recharge of rs. 458 on 05/11/18 is successful. Talktime received rs.4.58 gst charged rs. 69.86, access fee rs. 383.56. New balance is rs. 13.55

I don't understand this is the second time my money is taken by vodafone and it always shows the minimum amount in my balance. I need an explanation on this?

I am a vodafone user since 2011 and this is the first time i am having a complaint like this. I got message from vodafone saying that juice up pack is activated as per my request. I have never requested or claimed to activate this service. Without customer knowledge how can a service provider activate a pack. Also in message it is mentioned that 75 rs will be add in the next bill cycle. I am not even aware of this pack and what it used for. I called customer care but instead of helping me they are ridiculously arguing with me and told me that he will not do anything with my request. He also misbehaved with me.

I am having complaint regarding poor network connection and very poor internet speed at my residence at adinath society, vip road, vadodara. Pin code-390018, 4g never comes to my area and every call fails, this also occurs in my working area over dhiraj hospital, pipariya, waghodia pincode - 391760. I’m having very much problem as i am a working doctor at dhiraj hospital and i have to get the internet connectivity as well as good network condition.

Vodafone has been the worst in solving issues despite of complaining several times. My call ends in 10 minutes saying its a call failure, they told me it is because of my locality, which is absurd because my friends who stay far away are also facing this issue. I have complained several times, but it is of no use! Considering to change vodafone now.

I have received an offer letter from some people after paying 1480. Presently i have offer letter from vodafone. I would like to know whether it is true or not. How do i validate? I am attaching my offer letter with this attachments.
And amount transfer account details below,
Bank: state bank of india
Name: pradeep
A/c no: [protected]
Ifsc: sbin0031536
Sir please immediately action

Dear vodafone,

My mom no is : [protected]

I have reached to my mom number from myanmar through online.
The amount was deducted from my account and payment is not credited.

Please provide me the what is the status of the recharge, and
If not recharged will it be claim out the recharged amount.

Dear sir,
vodafone company giving only 28 days period on every recharge amount. its a very short time and its torcher on consumers. some times its not possible to use the whole recharge amount within 28 days. we request you to make the company policy benificial in favour of consumers. the recharge tariff amount shall be of at least 1 year period.