Vodafone India Complaints & Reviews

Dear team,

I'm getting a notice email from mr. Dheeraj chaubey vodafone regarding due payments (Dated : 29/10/2018). While i was connected with vodafone just 20 days back. Even my tele-services started few hours back.
I'm mean, i ported my 2 numbers in vodafone 20 days back. And one of them are activated just few ours back.

And even number that was mentioned against the due payment, is not mine.
And i had informed the same already to them yesterday. But i got the same email twice today.

These are the details that was used by vodafone in email me as below
"//=
दिनांकित: 30/10/2018

Vil/conciliation_e_ntc/cy-05/291018/7999 ic solutionl5-west

सेवा मे,

Mr. Tarun kumar

C-517 c-blockbudh nagar inderpurinear baba gulab singh mandircentral delhi110012

संदर्भ: समझौता दिनांक 12/11/2018 के लिए आमंत्रण, जो कि 11 पूर्वाह्न से शाम 4 बजे के बीच आयोजित किया जाएगा चैंबर नंबर - एफ -526, कारकार्डूम कोर्ट, शाहदरा, दिल्ली - 110032

संदर्भ: आपका वोडाफोन खाता आईडी[protected] और मोबाइल नंबर- [protected]

सर / मैडम,

हम, वोडाफोन आइडिया लिमिटेड जिसे अतीत में पहले आइडिया सेलुलर लिमिटेड के नाम से जाना जाता था, जिसमें पंजीकृत कार्यालय: सुमन टॉवर, प्लॉट संख्या। 18, सेक्टर 11, गांधीनगर - 382 011, गुजरात, आपको निम्नानुसार संबोधित करता है।

आपने मोबाइल फोन कनेक्शन के लिए हमसे संपर्क किया था और ग्राहक अनुबंध फॉर्म के नियमों और शर्तों के अनुसार आपसे सहमत और हस्ताक्षर किए गए थे, आपको खाता आईडी[protected] के तहत msisdn [protected]नंबर वाला मोबाइल फ़ोन नंबर प्रदान किया गया था।

यह कि अपने मोबाइल फ़ोन सेवाओ के लाभार्थी है जिन्हें हमारे द्वारा प्रदान किया गया है और जिसका उपयोग आपके द्वारा किया गया है, जिसके एवज में हमारे द्वारा समझौते / अनुबंध के नियम व शर्तों के अनुसार कथित सेवा के उपयोग के लिए आपको मासिक बिल प्रदान किया जा रहा है ।
आज तक उपर्युक्त अनुस्मारक के संबंध में आपके द्वारा उपरोक्त कनेक्शन में 1137/ - देय है, जिसे आप बार-बार अनुस्मारक के बावजूद भुगतान करने में विफल रहे हैं और इस तरह, हम आपके खिलाफ उचित कानूनी कार्रवाई शुरू करना चाहते हैं । हालांकि, अच्छे ग्राहक संबंधों के हित में, हम सुलभ समझौता प्रक्रिया के माध्यम से निपटारे की संभावना का पता लगाने का प्रस्ताव देते हैं।

यदि आप इस मामले को सुलझाने में रुचि रखते हैं, तो आपको चैम्बर नं। - एफ -526, करकार्डूम कोर्ट, शाहदरा, दिल्ली - 110032 पर सुबह 11 बजे से शाम 4 बजे के बीच दिनांक 12/11/2018 समझौता सम्मेलन में भाग लेने के लिए बुलाया जाता है। हालांकि, यदि आप उक्त तिथि ओर समय पर समझौते के लिए आगे आने में असफल है तो मौजूदा निमंत्रण की ऐसी तिथि में निरंतर / असविकीर्त मान लिया जायेगा और हमें उपयुक्त क़ानूनी कार्यवाही शुरू करने के लिए बाध्य किया जाएगा, जो कि आपके जोखिम, लागत और परिणाम पर हमारी देनदारियों की वसूली के लिए आपके तार्किक अंत में आपके खिलाफ कानूनी कार्यवाही रहेगी। वर्तमान संचार को सुखद निपटारे की दिशा में अंतिम अवसर भी माना जा सकता है।


यह नोटिस आपको और अन्य लागू कानून द्वारा निष्पादित ग्राहक अनुबंध फ़ॉर्म के तहत हमारे लिए उपलब्ध दावों और दावों के पूर्वाग्रह के बिना जारी किया गया है।

यदि आप उपर्युक्त खाते में कोई स्पष्टीकरण चाहते हैं तो आप हमसे यहां संपर्क कर सकते हैं:

ईमेल-: dheeraj. [protected]@vodafone.com ravi [protected], [protected]

भुगतान के लिए, आप इसका उपयोग कर सकते हैं

1 लिंक: https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONEDN_details.jsp

2 किसी भी निकटतम वोडाफोन आइडिया स्टोर

कृते

वोडाफोन आइडिया लिमिटेड (जिसे पहले आइडिया सेलुलर लिमिटेड के नाम से जाना जाता था)
"//=

Now, my concern is that why are they hreess me and what they want to the public. Is it some kind of fraud that are operated by vodafone? Or by some other guys?

Please help me to solve this issue & i really don't know what should i do?

Thanks in advanced

I took a connection from Trichy for Vodafone dongle (portable WiFi - [protected]). I got transferred and didn't need that connection any more and had asked the Vodafone to cancel my connection, settling the last bill in June/July. However, there was another bill generated the next month and sent to me. The torture and harassment starts here.

I refused to pay the bill and the number I use for my calls (since 2011) was blocked for the same. I called the customer care and the associate who answered my call was rude and finally hung up on me. Post which, I was called by Vodafone and promised that the number will be cancelled and that I should clear the bill one last time, which I did.

However, the same thing happened the very next month. When I refused to pay the bill again, Ram ([protected]) had called me to speak to me about the issue. From the pending bill of 935/- he asked me pay 500/- and that he will waive the 435/- off and cancel the connection, etc. I obliged. And again the saga continued last month. I refused to pay the bill this time.

I had go through the same problem of blocking my other number again for non-payment of a connected since 5 months now, which I had asked to be cancelled. The bill now is 631/- . I keep getting messages from Vodafone that a legal demand draft has been initiated against me to collect the same and asking me to contact Ram to settled the same. When I call Ram this time, he again has come back asking me to pay 320/- and the rest will be waived off and the number cancelled.

I have refused to pay even a single rupee for a connection that I have not used a bit in the last 5 months. I have already paid almost 2000/- for no fault of mine. I would like to get this torture and harassment stopped. Now that I know what Vodafone is upto, I would like them to pay me back every single rupee of what I have paid them for non-usage of my connection in the last 5 months.

Please provide information of my usage your vodafone mobile app in my plan 600 min available for the one month bill cycle my bill is generated as on date 26.10.2018 as on date 30.10.2018 in my vodafone mobile app my 600 min used and other 40.50 rs charge shown in my current spend so we shocked we used 600 min + 40.50 charges so kindly confirm me whats problem

I have not subscribed for the vodafone mela service, and my prepaid account has been deducted by 35 rs on 23rd october and was about to be charged again on the 30th october however since my account didn’t have balance the transaction did not go through, kindly refund the amount taken as i did not subscribe to such a service, i spoke to the customer care but they couldn’t retrieve the balance lost

Hi,
I am ritu ghosh from west bengal.
My village name is salda, district -
Bankura. My village has only 2g
Network. We can't connect to 3g
Or 4g network. Its a problem for
Everyone because nowdays we
Can everything with a phone.
But what we should do with a
Phone without any network.
Plese resolve this problem in our
Village.

I have ported my number ([protected]) from jio to vodafone. After 15 days i got the massage that your local address is invalid and my incoming and outgoing service has stopped working. I talked to customer care they said submit your local address again and you service will be activated. I have visited vodafone mini store for submitting document but store personal said from mini store this is not possible to activate pls. Visit main store near to me there is no main store its away to 50km. Pls. Help how i can do.
If i mail my address scan copy then service activation is possible or not.
Or i wants to go in jio again what is process for that.
No - [protected]
From last 6 days i am not able to use pls. Help its urgent.

My voda phone number is [protected], for long time earlier my phone balance has been deducting balance automatically. I make sure you i have not used any such as balance deducting task to this number besides receiving call from others but how it could have deducted from my balance automatically every day? Please provide me with a good advice via massage. Thank you

My portout is blocking by vodafone. I am trying to last a month, but vodafone exuctive do not solve my problem. I was went two times in vodafone custmor care office in karnal. I am trying to port message to 1900 but everytime the result is zero. All the exuctive said same answer.
I am very hopefully person and i hope you help me. So i request to you solve my problem immedatily
Thanx
Prabhjot singh
[protected]

Hi,

Since past dew days i am not able to send messages from my vodafone number.
I recieved a notification saying 'message not sent error -50'. On little research i found that smsc number in phone information is empty... I tried to update and i couldn't.
Please do the needful asap.
(Also i will share my number once i receive response)

Regards,
Dharani

Earlier i was in the internet monthly billing scheme of 249/month with 20 gb internet per month for mobile no.[protected].in the meantime i have received another official sim no.[protected] with the sheme of 20 gb per month internet. Accordingly i was requested vodefone store to change the sheme on 07.10.18 for 99 /month sheme which is without internet. However, to my shock now i have received the fraudlent bill of rs.1430.95 for october 18 for the use of 4 gb internet in no internet sheme of 99/month, as my 40 gb inetrnet is lying unused in mobile no, [protected]. Therefore, i am requsting the vodafone to immeditely revise the fradulant bill immediately, otherwise i have other option except lodging a complaint with trai, and swiching over to another service provider.

I raised a request to discontinue my number in May, and in October they generated the bill for the same number and barred outgoing of the alternate number. While asking for the reason they said due to my negligence and sending a mail on wrong email id it has been done. I had to settle the bill for the number i had not been using for 5 months to continue services on alternate number. Again after 15 days they generated the bill stating I had raised the request to discontinue the service after the billing cycle.
I paid for the service i did not even use, and again they have generated the bill for a service which i have not availed

Amount of rs. 90 deduced from my number without pressing any key for wwe zone service. When i called at 155223 they accepted request for it's deactivation but didn't return my amount.

I m fed up with ineffective services of vodafone company, there is a huge mess for such kind of services...
I requested you to immediately return to my amount to my number!!

My name is geetika sharma and my vodafone no. Is [protected] the bill for june month was 832/ including roaming charges as per my plan no roaming charges occured under this plan though company charge me n after my 2-3 mails to the company there is no reply from there side though i visited personally to the vodafone store 2 times but there was no response to my complain from there side hence i want to close my no. With this company as there is no response to customer complaints as i am using this corporate plan from around 2 years but now the company policies are going worse now and they are not responding to customer complaints

I want to disconnect my vodafone postpaid connection my no. Is [protected]. As soon as possible. M not going to use this no. Because now a days network is very poor by vodafone as well as post paid plan is very costly competitively other service providers. So in this situation i am not going to use this no. To pay a long postpaid bill without using a no.

Hi, im Anandhan, From morning my vodafone number [protected] was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Everyday i will send messages to my friends and relatives only.Without my knowledge they blocked.How to un block?Pls help me soon..

I recharge your 509and give pln daly 100 sms and call and data so i use your data but i sent sam's but you charged mms charge so your charged only sams but you charge mms charge i very vad service give and you dabit my balance -172rs so i need arjent refand.. I complen raise in consumer cort and i make on compny and your csa call in c car but your csa speck in very abous language i call time 28.10.18... Time 12pm to 1.30 pm in but your senar narendr singh very csa ask very burdin me and ask only transfar and give my charges your sms charged information i call recorded 3 csa so i need extra charge so i very harsment consumer complen ourcsa and compny

My problems is i sent sms txt but charged you mmms charges 172

I us your sim in 2006 in i go to others networks... I not satisfied your compny

I a tech may text
Sent sam's i not sent mmms
Image.
Regards
[protected]@gmail.com
My contact 96379918

Dear vodafone,

You are providing a very fruitful service to me. I am very much happy with your service. I have a balance of rs 1.91 before made an online recharge of rs 145 to mobile number [protected] and just after my online recharge you have activated lots of value added services to my phone number.

I have not made any request for any of the value added services to your customer care. I am really grateful if you will deactivate all value added services and refund my full amount to positive rs 146.91. My current balance is showing as rs - 48.74. I hope you will continue your valuable services to your customer.

Thanks
Lavish gupta
Mobile no :- [protected]/[protected]

I am having samsung edge7 mobile phone with tele operator vodafone. Under vodafone india promotional scheme, i had took my mobile insurance from vodafone mobile shield.

I had filed an application of phone damaged on 25th july, 2018. And i had followed the same as they asked me to do. Finally after repairing my phone by my own i had submitted all documents, damaged parts and original invoice and payment receipt copy from samsung authorised service center. My all process was got over on 27th august, 2018

They were telling to disburse my claim amount after 15 working days. But till date i have not got any claim amount on my account. Its been more than 60 days but no solution at all.

Many times i have tried to talk with customer care executive but they are not responding well. Still they are keep promising me for making payment since last one month. I had waited for claim disbursement from so long back. But still they people dont have courtersy to call me back. I had mailed them many times but everytimes they are just forwarding me auto generated mail.

Everytime they tell me that they will call me back but till date not a single time they have called me back. /today also i called them, but after waiting of 12 mins, they just tell me to again wait for one week and rudly just drop my phone.

My claim no. Is [protected]

Vodafone deducted Rs. 35 on unsubscribed packs like bollywood cafe service on 24 Oct 2018 without my confirmation. After calling customer care, they replied that I might have clicked on any of there flash messages which leads to subscription.

So I request you to please help me to get my money refund from such a useless service provider.

Further these services get autodeducted which I never notice in first place.

Vodafone always keeps activating such type o[censored]seless services all the time..

My amount of rs 90 deducted from my number without pressing any key regarding for wwe zone service activation.
When i called at 155223 they received request for deactivation of this service but didn't return my amount to my number.
I just fed up with vodafone company services because of its unnecessary ads and irregularities.
I requested you to return my amount to my number!!