Vodafone India Complaints & Reviews

Hi
My number is [protected]. I am trying to get lte, 3g signal on my phone but it just shows signal instead if lte or 3g. I had visited the vodafone store but they were unable to get any solution. Another thing is not getting incoming calls. I can call anyone but they can't reach me. I thought it could be hardware problem but the person who checked it said that the phone is working fabulously. They said that the sim is having the problem.
Please give a solution asap.
Thanks

Respected sir/madam,
I am using vodafone sim card ([protected]) for more than 6 years and haven't encountered such issue earlier... But from last 3-4 days there no network available on my phone so i'm unable to make a call or use the internet.
I am getting displayed message of ' sim card registration failed'... And no network available... Plz resolve my query as soon as possible.

Regards,
Suraj duryodhan

My name is Sulabha Bhagat. I have been living in USA since last two years. Due to low usage and low balance my India number [protected] has been deactivated and disconnected from the service. I called customer care about the same but they told me to contact Tata Docomo as this number was ported from Tata Docomo to Vodafone.
When I called customer care of Tata Docomo he told me to call Vodafone as I am no more the customer of Tata Docomo and is not in service.
Can you please help in this matter and get this number activated as this number is registered in various important banking services and to receive OTPs.

Regards,
Sulabha Bhagat

Dear vodafone team,

I am very sad to realize that every now and then, vodafone team finds a way to register payable services on vodafone customers without their permission.

I recently received an sms on 17th october at 8:58 am stating that i have subscribed to a gaming service for rs. 21 and the same shall be renewed on 24th october 2018. But i had never subscribed or renewed the same.

I immediately went ahead and deactivated the service.

However, i am still charged rs. 21 in my bill for the same.

I urge you to reverse those charges and please inquire as to how this service was activated on my number in the first place. This is not the first time this is happening and i have received an apology and reversal amount for the same in the past.

Awaiting your prompt action on this.

Regards,

Abhishek

Dear team,
I have raised issue related to internet speed
But still no one has call me for issue.
Still getting message that vodafone has tried to call you but not reachable and got message from vodafone is that your issue has been resolved.
Its shows pure unprofessional behavior.
It shows that you are not customer centric.
I have issue related to slow internet speed because of same i have faced declined payment and other inconvenience.

Thanks

I received an excess bill amount for the month of sep2108. My monthly plan is 249 and i received rs 742 as the bill amount for 1month in which rs 379 charged for using extra data of about 750 mb. Intially my plan was 199 but it was upgraded to 249 without my written consent or sms approval. Now they say upto 11gb data is free and beyond that the data will be charged. If i had used another 10 gb then my bill amount would be around rs 4000. My god i did not use that much. After receiving the bill i immediately wrote a mail to their customer care requested to waiver the excess amount for using extra data. Even i mentioned in the mail that it all depended on the response and my satisfaction whether to continue my account in the vodaphone. There was an automated response stated that my query would be answered with in 1 working day. But no person has called me to answer my request. So far i wrote many mails to them but their response is nil. They just call over my number to remind the due date almost every day but did not care to listen my request i raised. Finally upon my shouting over the phone when they called for asking bill payment, they sent me a service registration number[protected] on 20-oct-2018 but no use. No one called to address my query. Despite their zero response to my mails they barred my out going and incoming calls, internet, sms for not paying the bill amount. I don't know how to explain their complete negligence, irresponsible attitude towards their customers. My anger gone peaks. If they had responded to my first mail then i would have taken a decision whether to continue or not. They sent me a new bill of october. I think they are behaving like this with every their customer. Only they respond immediately when one interested to opt their network newly. Once join. Finish they don't care us. All it seems they have no proper system or staff to maintain. Seems vodaphoneidea is in pathetic situation to run it smoothly. By seeing this complaint here i hope they will respond otherwise i have only one option to approach suitable courts of law.

I wanted to have one prepaid card of vodafone. I was requested by vodafone team to visit vodafone store with adhar card.

My first visit with bopal branch was fail because they was not have proper connection and could not able to do process.

My second visit : they asked to do payment of 500 payment and buy card with 82 days talktime. This card suppose to activate in next 2 days. After two days my card didn't start.

My third visit at bopal branch: they said within 2 hours card will activate. After two hours it was not started so i called to customer care. They said again you have to visit branch.

Second day again i called to customer care before going far location for vodafone store. Customer care team said you need to do verification at 59059. After verification i have waited two hour. After two hours i called again customer care and one lady named mona said "you dont know without recharge your phone will not activate". So cold and cheap lady she was so rude on call and she cut my call.

1. If i have already paid 500 then why vodafone asking more recharge in 2 days.
2. Why so many visits required for one simple prepaid card?
3. All customer care team have different answer to proceed. And non of works (Lack of training)
4. Mona type lady don't know how to talk with customer.

Almost same careless support my friends got and they moved to airtel. Me also going to move after this complain. This open complain will helps to other for taking decision.

I wanted a simcard which were on my dad's name to be shifted on my name and so i took a new sim from mini store and got the mail for sim card activation and also the plan details but yet my sim card is not activated.
I am not getting any proper response from store dealer nor vodafone company. Kindly requesting you to activate my sim as it is a corporate sim my business contacts have the same number and am facing huge loss cause of that... Please resolve at earliest i hope consumer complaint will help me

[protected] my vodafone number postpaid
Musaif riyaz shaikh

Hey sir i m from uae and very sure that you solve my problem
I had complaint several times but i didn’t gete response from you
My phone data is working very slow and calling service not working well. Its looks like incoming is barred and sime outgoing also didn’t work
Why i’m paying 5730 rupees every month when i didn’t receive any service. Then why i am paying. Please resolve it asap. Otherwise i have to change my cellular provider.
My number [protected]
My name is abdur raheem
24/10/18

I stay in bhatan village near old panvel. Here network of vodafone is very poor & data speed is worst can't even open single page. Please provide better network as we study in amity university which has more than 5000 students and we face these issues daily. Please maintain your customer base. Our college wifi too works on vodafone only thus vodafone always faces bad words by 100s of people due to bad network daily. This is really bad from their side as large chunk of consumers are facing issues and despite many complaints company is doing nothing about it.

I m from pune...in my area there is almost 2000 vodafone customer... But no one get data speed... And i was requested to again and again to customer care but no one responded... So plz help us... Do something for us... I[censored] will not able to do this then no future of vodafone in market... Because instead of jio people prefer old user like vodafone airtel... So think on that...

Sir,
This is naresh kumar pal, using vodafone since 7 years but there was no problem.
Sir i want to let u know that, before about 20 days when i requested for porting my number [protected] from airtel to vodafone, my number was ported into vodafone within 5 days. The number worked smoothly for about 5_6 days but suddenly it was out of service means shows invalid sim. Many times i talked to customer care but they could not solved the problem and told me to approach to vodafone store.
I approached two times to vodafone store (38, new market, sotiganj, meerut), they said to me that the number can not be activated and forced me to get my number in postpaid form or to get a new number from vodafone.
At store, i have phycically submitted the hard copy of my id related documents also.
I told them that this is the number, that is connected with my various accounts and e-wallets and the said number is as my official number also.
Sir u can understand how much problem i am facing without the number, officially as well as financially.
Sir, i have recharged it after one time actiavation for 229 rupees also.
Sir, now the situation is that, neither i have airtel operative number nor vodafone number.
This is a big harrasment for me, and at last i am approaching you to look into the matter, to do the needful for the same.
Sir, if my problem is not solved i will be compelled to go to legal and approach to social sites and media.

Naresh kumar pal

My vodafone no.[protected], 40rs full talktime has been deducted only because of customer care negligence, i have confirmed 3times with executive even after they given me a wrong information,, no use of requesting for refund i tried calling them 4-5 times but no use. Even tried talking with floor supervisor gopi he also denied to refund my amount even after request.
Kindly please refund my amount of rs40 ftt,

Hi,
I am trying to deactivate a number from a long time, but my request is not being taken care.

Request you to please help me in this regards.

I am tired of trying and paying due amounts. My sim was lost and i already applied for deactivation but there is no positive response. And i also want to change my alternate number..
Please help me and give reply

Am not able to recharge my vodafone number [protected]
I tried all the available methods like paytm, phone pe, free recharge etc
Even i went to a shop and tried to do an ec recharge of 35
Then i bought recharge card of rs.30 and while trying to recharge am getting the following error message

"your card's face value is greater than current session limit"

And recharge is not getting done

Sabse pahle to mai apko batana chahta hu k mera ye no. Approx 10 saal purana hai or maine abhi thode din pahle hi apke vodafone me port krwaya hai.

Maine 11 oct 2018 ko apko apne no [protected] per aa rahi problem { calls barred } ki complaint ki thi jiske bad meri complaint to resolve ho gai but still aaj tak mujhe ye nahi pata chal k meri calls barred kyo ki gai thi... Plz mujhe confirm kre ki meri call kyo barred ki gai thi,.. Customer care per call krne per bus 1 hi revert mita hai k apne dnd no. Se koi permotional msg send kiya hai isliye apka no per calls barred ki gai hai... Ye mera [protected] private no hai... Mai kyo kissi ko permotional msg send krunga... Or agar kissi no per koi aisa msg mere [protected] se gaya hai to mujhe wo msg to confirm krwaya jaye k ye msg mere no se send hua hai...in future mere no per aisi calls barred jaisi ya koi or problem nahi hogi iski kya guaranty hai..

Aaj mujhe apki taraf se fir 1 msg receive hua hai... Attachment sath me send kr raha hu.

Hi,

I am experiencing very bad support from vodafone rm and customer care. I have multiple issues related to my corporate account. And i have reported all issue on mail and call also with corporate support and our company rm. N but they are behaving like gov office. Rm is not replying my mail and call. So overall i have requested to terminate my all 32 data cord connection to corporate helpdesk id but still, no received any confirmation. Also complained to mum nodal office. But issue not resolved.
My major complaint to my rm. I cont explain very bad behavior from rm. So please take action on rm and disconnect our all connection asap. I am not interested to continue our corporate account with vodafone.

Reported issue:- (All issue pending from last 3 month. I have all mail record.
1:- ess portal data update (For manage my all no and payment)
2:- bill auto debit service from the bank
3:- last month payment recode update (Every month payment update issue, our no got disconnected due to payment update.
4:- email id replace (Sushilm to sushil. [protected]@cleantechsolar.com) for all query like ebill summary, communication

Connection details.
Cleantech solar energy india pvt ltd
Customer no :[protected]
Mobile no:- [protected] (Other 31 no) we have total 31 numbers

Contact details
Email:- sushil. [protected]@cleantechsolar.com

Sms service has been blocked for me for many months. When contacted nanganallur vodafone store, they informed it was blocked by trai as i have send bulk sms. I hardly send msgs to anyone may be one sms per day itself is a rare one. But they have blocked this service i think from march-2018. Since i am not a regular user of sms i didnt care about it. After some months during july i contacted nanganllur vodafone store they informed it was blocked by trai as i informed earlier. At that time they told it will be cleared within 2days. Bt it was not cleared, since i didnt have time i couldnt follow that executive. Now again recently i visited t. Nagar vodafone store on 17thoct-2018, there also they said the same thing and told this time surely it will be cleared within 24hours. But it was not cleared. When i contacted the vodafone customer care they informed we cant help you on this as it is trai who had blocked. They told you need to register with trai and with 24hours it will be cleared. Even without knowing that the registration they are speaking is for telemarketer i even did online registration in trai website. Now seeing some complaints over here only i came to know that registration is for telemarketer. Again i visited the same t. Nagar vodafone store and was told the same answer that it will be cleared with 24hours. But till now it was not resolved. Dont know what to do. I am a vodafone user using the same number for almost 12years since 2006. Even for me the the way they treat is very bad, not at all responding. Also clarify why i was told to register in trai website as telemarketer even after i have clearly told the vodafone customer care that i dont even send one sms per day and im not a telemarketer. Who is responsible for this. Else you want me to move away from vodafone and switch to some other service provider.

I was using vodafone postpaid a year ago and i lost my phone and i contacted vodafone from other fone to block the number. I brought a new sim from other network and i was not using the old vodafone sim. I have paid the bills via vodafone app. Now vodafone has sent the notice to appear in the court. I was not using the sim for almost 8 - 9 months. I would like to know why this is happening. Should i pay the bills for what i have not used? Is the sim not blocked and was used by someone else? Just the clarification on this.

This is reference to my network coverage at my home (Billing). Address in blue hills society nagar road, yerwada. I have registered many complaints about the very poor coverage for calls and no data connection over the last 15 years and all i am told is that there's a plan to put a mast to improve the coverage (With airtel first, and then with vodafone. India, once i ported over. What is the point of bringing 4g, 3g internet when the service provider can't even provide 2g internet?? Why do these service providers not get punished for lying and providing false information to trai and other regulatory bodies.