Vodafone India Complaints & Reviews

I have applied for prepaid sim, but after misleading me they have given me postpaid sim, and now i have asked them ti swap my sim to prepaid, then vodafone store agent are saying that you can not, swap before 120 days, and so i have to suffer with this, i don't want to use postpaid thus i kindly request you to please swap my sim to prepaid.
Thank you

Am a 29 year salaried person working in tamilnad, my native is in kerala. Since 10 years am using vodafone sim in my mobile (Number is [protected]). Nearly i updated the sim into 4g, now a offer of 1.4gb daily pack running in my sim card. Today morning i got a message that you are used up 50% of today's data. After few minutes later again one more message arraive in phone that your are used up 90% of that data. Only 100 mb is balance like that. These company cheating lots persons like these type of theft..
By informing to the excutives in complaint number of these company they are saying irresponsible replies

I was using post paid connection of vodafone from last 3 years having no [protected] i just made a request to change my connection to prepaid at vodafone store durgapur west bengal they accepted the request and i did recharge if 176 sim got activated for 2 day and deactivated now the are asking for new sim and to recharge again and till now they have not activated my no i am facing huge trouble this is very ridiculous behaviour of vodafone. Please do the needful otherwise i will change my connection

I have made a complaint regarding network issue on aug 3 and was told that the technican will call within 3 days.

I just called the call centre and they have no update on my complaint and don't know when it will get resolved.

Complaint number is[protected].

Also complained to nodal office.

Kindly note the interaction number for your future reference:[protected]

Hi sir, my name is nathu lal sain. And my mobile number [protected]. We active full dnd service in 26 july and i recharged my account 8 of august and after that my balance is deduct daily and i call customer care he was refunded. I total refund total 3 time in two days. But my problem is not solve. When he refund after then balance deduct customer care person don't solve my problem. When he refund balance after some minute deduct. I talk three time customer care person salu, nitu and one other person.

Vodaone has illegally subscribed to gamex pack without request from me. Got an sms saying rs. 35 has been deducted from my account!

This is criminal. Called the number they sent me to deactivate... The system would not let me deactivate. Tried to send an email through the vodafone android app. The send button does not do anything (I have sent an email this way in the past, but not working now).

Is there anyone in the indian government that cares about consumer issues? I will need to post this on all the consumer sites i can find. Also found out that other people also had many packs activated and their money stolen by vodafone.

My postpaid mob. No. Is [protected] recived my last bill for rs.659/- june i am not paid this bill and i get another bill july get rs.3984.89 not any mobile call on this bill data.in this bill only include a live call astrology number 51717 and time of call duration is 183 mints and charge rs.2548/- on call date is 25.05.2018. This bill period is 06.06.2018 to 06.07.2018. Not include this date, previous bill not include this call detail received that bill as on 7 june. Customer care and credit agency daily call to me pay this bill i am a working person at aaj tak channel very worried about this condition. Kindly solve this problem immediately. Vodafone send a agent to my home for settlement for this bill this is recorded my home main gate cctv.

Sir,

i forgot my mobile accidentally visit to customer care center janak puri westend mall on 9-7-2018 to get my number.

person name was Zeev misbehave with me and change my connection prepaid to postpaid.

i used this number from last ten year and changed my sim in 2015 without any problem.

we have complete document like adhar, election card and pan card
company forcefully change my connection prepaid to postpaid

mobile - [protected]

token no. 283

thanks
dhiraj ray
delhi

Sir Vodafone has deducted Rs . 63 .They themself activated the service while Dialling 198 &199 for complaint of deduction of Rs 3 on 9/8/2018. vodafone has deducted Rs. 60 .They are deducting every months without any proper reason .If you call they told some other kind of problem .client phone no.-[protected].I want refund .vodafone is deducting many times but I was quit .If they will not refund than i will not quit and further process is going to held on higher level .If they deduct proper reason than ok .but they activate from their side and say"you have enter the key to activate" .

Dear Sir/Madam
I have been a Vodafone Customer(Vodafone Mobile No [protected]) for past few years. Recently I noted there were multiple cases o[censored]nauthorised VALUE ADDED SERVICE (VAS)activation from my phone number ([protected]). I checked and again rechecked if the value added services were activated by me. But I could not find even once where I have given a request of activation of any VAS. There has been multiple instances for the last 3 months approx where a VAS service gets activated without my authorisation. As a result I have been incurring unnecessary extra charges but to no avail.Often the service gets activated even when my phone is switched off . How can this go on?
Furthermore The Vodafone Relationship Centre at Sarat Bose Rd, Sreepally, Elgin, Kolkata, West Bengal 700020 failed to provide any relief in spite of complaints. They neither took any written complaint and blamed the phone company. They said that it was MOTOROLA company responsible and not the Service Provider and thus refused to take any complaint.
I demand an immediate end to this nuisance because now this is basically harassment. Please look into the matter and provide relief at the earliest.
Yours Respectfully
GOURAB KAR

Yesterday I had new sim no. [protected]. I had some initial balance but within one hour it got exhausted, probaly because INTERNETwas kept activated.
I tried for full talk time recharge through Paytm TIME RECAHRGE THROUGH Paytm and HDFC net banking Both times recahrge failed it. .It gives message taht no balance . Please top up.
I do not know how to recharge now. Please also inform about procedure to check balance and time validity for prepaid mobile sims.
My Aternate no. [protected] .
EMAIL [protected]@hotmail.com.
Please inform as soon as possible because I am unable to use new no.
Thanks and Regards,
Jitendra Gorashia

I have connection of vodafone, relationship number 14520686, i see the bill of 7-8-18, in that bill 375 added as value added service charges, also in bill of 7-7-18 in that bill 116.50 added as value added service charges, i have never opted any value added services, and company wrongly charges this amount, so please credited this amount (375+116.50) = 491.50 in my account asap.

From last 7 days I applied for the claim of my I phone 6.I submit all the required documents which were asked by your executive many times but still I receive the message of documents incomplete.I am really frustated by the service provided by Vodafone sheild.If you do not cover my claim say it directly.

The invoice is in the name of my wife.I submit her documents also.now they are asking for marriage certificate.Yesterday I spoke to your executive she told me that you write on white paper that she is my wife and sign it.It will considered as the relationship proof.I did that and still I got the message of documents incomplete.It is very frustating and disappointing service from vodafone.

I am vodafone postpaid customer from last 3 years and such kind of customer service you are provided to me.If instant action did not take on my issue I will switch my number to some other operator as you dont have any concern for your customer.

My request no is [protected].

Dear Sir,
My cell no is [protected] I live in Renukut, Sonebhadra Dist, Utter Pradesh. India I am facing a big problem in few two months. I want to reased a complaint against my internet is very slow and runing 2G showing the symbol “E”.and also low tower show on my phone when I am in home but when I am in office its run on 4G my internet recharge is going loss Please kindly help me.. I am very irrited.and facing losses of money.

I am a vodafone customer since 12 years. I took a sim card with international roaming on 27th july with an assurance that i will have access to network. I moved to uae on 3rd july and did not have network as expected. I couldn't call from the uae, hence sent mails to their customer service. After 3 mails and a week, i got a response that they will set it right. Another week later, i got a call. It took 2 weeks for them to get me network. However calls, messages and internet was not working. I gave up hope and stopped writing any mails to them.
I get a bill on 30th july for a amount of rs. 7459.42 that i have used 30 mb data internationally, which is not possible as there was never a proper network for me to use any data.
From day 1, i was living in a company provided hotel with wifi access, hence i never needed internet from vodafone.
All i wanted their number was to get otp's from banks. I never got that service because of lack of network.
Vodafone is looting loyal customers with unnecessary and irrelevant charges with false billing because they know customer who is abroad wont be able to get another local number from abroad and change contact numbers with banks and government agencies.
Extremely poor customer service who don't know how to deal with long standing customers.
Despite paying bills worth about rs 200, 000 for 12 years. They have blocked my sim for 1 month payment which they billed illegally.
They do not have proper data to prove to me that i have used 30 mb they are only giving me the date as 14th july, however what is the usage towards is something that they are unaware, they claim it is because of privacy.
My question is how can they charge me when they haven't tracked what is my usage.
The executives who dealt with me were manoj and divija.

I am a vodafone user since from 2007 and this is the first time i am having a complaint like this. I got message from vodafone saying that juice up pack is activated as per my reques. I have never requested or claimed to activate this service. Without customer knowledge how can a service provider activate a pack. Also in message it is mentioned that 75 rs will be add in the next bill cycle. I am not even aware of this pack and what it used for. I called customer care to know the details but they informed that their system is down and call after one hour.

You don't any information me, my mobile rental plan you change. My original plan 75 rs. I have 75 rs rental... You become my rental plan 249/-. I have not payment this rental plan.. Your no calls & sms to plan change. You personally change my rental plan, it's not good. Vodafone it's very repeate company. I have very long time your customer. So you see this problem carelly.. Solve this problem fast...

My sim [protected] not working neither phone call nor internet . It has been recharged with special offer Rs 458/- . Activate the same .

I am using this sim from last 5 years but from last one week i am not getting any signal . It has been recharged with Rs 458 / - . So recharge it & start the sim so that i can use it .

Rajneesh Kathpal

The mobile company filed pre-litigation suit in dist. Aurangabad section court for pending balance year of 2016. As i am in different situation (Finical) because i m start education/part time job now &, what will happen if i don't attend the court date?

I will agree sattlement of total bill but how possible... Thanks.!!!

Aurangabad section court - pre litigation case no. Vfaur31212

I have switched my mobile phone service provider from vodafone to airtel.
It is postpaid connection and vodafone has verified my address when i took the connection.
Shockingly i received email that my cheque could not be delivered to my correct address as address could not be located.
First of all this is the same address that i received my aadhar card, voter id. How come they could not deliver my cheque. This is a classic cheating for taking revenge by corporate company
They did not even mention courier tracking number and neither the courier service ever contacted me to deliver my cheque.