Vodafone India Complaints & Reviews

I am not able to receive any incoming calls or sms on my number since thursday.however outgoing calls or internet are working fine..facing lots of problems due to this issue.kindly resolve.vodafone not doing anything

I have been visiting Vodafone store in Netaji Subhash Place from last 3 days.I had a problem with call divert problem with my mobile no. Today when I was at the store for resolving the issue the floor employee name Navdeep jumped in and started arguing and was trying to mislead me saying there was a problem with my handset and Vodafone has nothing to do with call divert facility. The employee was trying to bully me with his thought process and I am sure he is misleading many other customers taking time and walking in the store to resolve there problems.There is an employee named Mona and Ajay in the store who where also trying to do groupism in the store and overpower the customers. I want strict action against the employees.I have also escalated the issue to Appelete and nodal team regarding the same

In april 2018 some vodafone representatives selling free sim with unlimited calls for one month in my relatives area, one of my relatives Biswa das, 21 yrs. & his mother mitali das, 42 took two sim by their name. The vodafone representatives actived both the sims by ADHAR authentication in their house. After one month o[censored]se they came to know that both the sims are postpaid & bill amount nearly rs-2000/-in the name of each of them. Hence some vodafone person continue called them to pay around rs-4000/- & sims are inactivated remained condion. The financial condition of Das family was not so well as biswa das has no job & his mother is housewife. Primarily they were frightened about the bill amount. From july 1st week 2018 a representative from Vodafone came to their residence claiming an amount of Rs.=3200/-
(4785/- 1585/discount amount) rs. with two months bill shows VAS amount rs.1220/- & 1450/-for 1st 15 days in april, but details of VAS was not clarified.the vodafone person threatening mitali das with severe legal action, confinement etc which is unexpected.So, Das family got panic & promised to pay in EMI, but the vodafone representave continue threatening them, hence they managed to pay rs.1000/-.Next day Vodafone representative threatening for paying the rest amount & at the same time quoted the names of some lawyers they should meet immediately or else pay the entire amount failing which serious legal action will be taken. As law abiding citizen we want justice & that's why praying for immediate intervention. Biswa das & mitali das also visited nearest vodafone mini store(garia metro) & main store(naktala) but they straight refuse to help them.
All suporting documents attached here.
biswa das
Sim1:[protected]
relationship no:[protected]
mitali das
sim2:[protected]
relationship no:[protected]
alternative no:[protected]

I am not receiving any OTP from various sites specially from BANKS. when I use phone no. of other other networks i get otp within seconds but while putting my Vodafone no. I do not receive otp. It's happening with my Vodafone sim also.
Please provide some solution for this as i am unable to sign up at any websites using my number.
my vodafone number is [protected].

My number is being suspended suddenly 3 days back
As per the details I gathered from Vodafone store at Howrah maidan
They told me that my number is in suspension state due to ucc regulations
But actually I haven't send any kind of SMS from my Vodafone number [protected] and I didn't have any balance on my number from past 2 month so how it's possible that even without any balance or any sms or combo plan I was able to send SMS, is that the company was too kind at me to let me send SMS for free
So please let me know how to retrieve my number from this chaotic situation .. my email id is [protected]@gmail.com

Sir/madam
M trying to send a port message to 1900 by mentioning my no. There shows an error and a pop of failure shows on screen. I tried for 6-7 times every time message fails. Please solve my issue as i m unable to only send message to 1900.
Thanking you
Your reagrds
Dawood ogna wala

Vodafone has still not resolved the issue I have been experiencing at my place. It is more than 5 years that I have been writing emails, calling the service center, however, there is no change. I have been informed to check my sim card, change the phone and none of these have resolved the network problem in the area of Parel- Currey Road. Kindly notify if the concerns will ever be resolved and will Vodafone provide a proper network in these areas?

Hello sir
for the last 2months i have been using the vodafone now i need to activate call conference so i approched help line but they are saying that i need to fill some form &photo copy should be given to near voda fone service provider then only it will be activated but in other network without such these formalitis they are giving call conference so i feel that it is very bad & suppose if you want to sell any of your things in just sms u r activating i thing it will end at your costmer loss so try to avoid this

Hi,
I have been going to Vodafone store in Kalyaninagar, Pune since last 5-6 months to convert my Vodafone postpaid connection to Prepaid, however every time they have some excuse and ask to come again.
Finally when I gave them all what they needed, now since last 4-5 visits they tell me that the system of postpaid to prepaid system is down.
Once they told me that there is no power in the store and their back-up is also over.

Please help, as I am being charged monthly rental since last 5-6 months unnecessarily.

Complaint ID : 9977429
Complaint Against : Vodafone

Complaint : Connection no-[protected] Type of connection-postpaid Complaint no-not provided Problem details-as per consumer he has postpaid connection of the Vodafone company and he got a call from Vodafone company and they provided the plan of rs 399 and 150 discount on his 399 plan and 20GB data, 100 sms unlimited calls and till now and he activated the plan but 150 discount not provided and 100 sms not provided and he faced slow speed issue so he contact to the customer care they did not get any solution..and he send the mail to the company but they said we are contacted but no response..so he want to complaint regarding that concern...

Hi Preeti

It's totally a type of negligence by Vodafone. At the time of porting, what the commitment made to me must be resolved which is still pending...on behalf of Vodafone being held as responsible.

I am using this number since from last 15 years...& you guys are playing and harassing again & again. It's really shameful since being a huge brand in the market.

Who will take the responsibility...?

Hi Sunil Sir

Very Good Morning

We request you to please intervene in the matter and arrange to get above problems address on priority because your team are playing with us.

Regards

Siddhartha Pandey

माननीय महोदय,
श्री.ग्राहक न्यायालय,

मी विक्रम जाधव राहणार कल्याण ( पूर्व ) येथील रहिवासी असून गेल्या कित्येक महिन्यान पासून Vodaphone कंपनीचे सिमकार्ड वापरत असून, माझ्या घरी Vodaphone कंपनीच्या सीमाकर्ड ला नेटवर्क येत नसल्यामुळे मी गेल्या ६ महिन्यापासून त्रस्त झालो आहे. माझ्याकडे idea, Airtel कंपनीचे सिमकार्ड असून मला त्यांचा कधीच कसला त्रास झाला नाही, मी अंजून पर्यंत जवळ जवळ कित्येक वेळा वोडाफोन ग्राहक निवारण केंद्रात मला होणारा त्रास सांगितला असून पर्यंत कोणत्याही प्रकारची नेटवर्क मध्ये सुधारणा केली नसून ग्राहक प्रतिनिधी प्रत्येक वेळा असमाधानकारक प्रश्नांची उत्तरे देऊन वेळ मारून जातात म्हणून न्यायासाठी मी हा अर्ज करत आहे.
मी गेल्या ५ महिण्यात मी केलेल्या तक्रारी चा नंबर आणि महिना खालील नमूद केला आहे .

मी पहिली तक्रार ३ मार्च २०१८ ला केली तक्रार नंबर - ४१९३९७३१६
दुसरी तक्रार १४ मे २०१८ का ला केली तक्रार नंबर - ४४११०१३३४
तिसरी तक्रार २६ मे २०१८ का ला केली तक्रार नंबर -४४४९५८६८६
चौथी तक्रार १९ जून २०१८ का ला केली तक्रार नंबर - ४५२००८२५६

गेल्या काहीमहीन्यात मी सोसिअल मीडिया फेसबुक माध्यमातून सुद्धा माझी व्यथा मांडायची प्रयत्न केला असून तिथं पण असमाधानकारक उत्तर दिली जातात, तुम्हाला कॉल केला जाईल असे सांगून सुद्धा कधीच आजपर्यंत एकसुद्धा मिस कॉल वोडाफोन कंपनी कडून आलेला नाही . फेसबुक वर झालेल्या संभाषणाची एक प्रत पुरावा मी जोडली आहे,
वोडाफोन सारखी एक प्रतिष्टीत कंपनी सामान्य माणसांची नाहक पिळवणूक करत असून विना कारण त्रास देत आहेत, करून मला न्याय द्यावा हीच विंनती .

धन्यवाद .
विक्रम जाधव

By mistake I had recharged the amount of 569 to my number instead of doing it to another vodafone number . I Just want you guys to forward the 569 recharge amount from my number to the correct number. I had done the recharge through mu vodafone app and my transaction Id is ONR[protected]

Wrong Recharge

Recharge Amount:-569
Transaction Id ONR[protected]

I had received a call from [protected] at 17:32 hrs dated 17-07-18 and suggested play a contest without intimating that amount has been deducted from your account. i had call to vodafone customer care no and executive had confirmed that you amount has been credited within 6 hrs but i have not recd my amount & again call to CC & he reply that amount not possible to refund.
total amount deducted of rs 22/-

Dear Sir

My mobile no. [protected] having company corporate plan at boisar, on 23.05.2018 I received incoming call from [protected] and nobody was talking on the same day at midnight i.e at 24.05.2018 12:35 am incoming missed call from [protected] and suddenly on next minute it from 12:36 am outgoing call connected to +[protected] for 35 mins and 2s .

I got Rs 540 .bill for that call in my mobile .
Kindly do the needful against this type of fake call.

Recharged my mobile number on 29-Jun amount of 159/-, amount debited from the account but same not reflecting in the Mobile number. Contacted the customer care, They informed me that same will be credited back within 5 working days. I waited for 10 days and contacted them again for refund, they said that send the screen shot of debit details of source account. I mailed screenshots of debit account details to vodafonecare.[protected]@vodafone.com, not received any reply to my mail. after 5 days contacted the customer care again and they mailed me today stating that the recharge done to wrong mobile number, see how care less they are with the consumers. They confirmed that same will not be credited back to customer. For example, if we transfer the amount to wrong person banks will take the request and hold the funds of other party and with the due diligence they transfer the amount to victim. Here these guys are not bothered to see the complaints of victim.

Please look in to this issue a serious one, which is the recklessness of of customer care on voice. Please check all call records of mine with your customer care rectify the same as soon as possible, I need my money back to the account.

On 16/07/2018 I received sms from Vodafone saying that miniplex pack had been activated and a sum of Rs 75 deducted from balance of my mobile no [protected]. Immediately after I saw the sms on 17.07.2018 I submitted deactivation request as it was done arbitrarily without my consent. After 30 minutes I received confirmation sms that reactivationhad been done but refund of the amount has not yet been received. I lodged a mail complaint on 17/07/18 to their customer care for refund of the amount but no response excepting automated acknowledgement has yet been received. Suitable punitive action and control mechanism must be initiated to curb such unfair profit making practices resorted to by some tele companies.

Dear Sir,
NEW BILL CLAIMS AND DISCONNECTION OF SERVICE.
My vodaphone network is dead from 18th Jan 2018 on the day I left to USA. I was told that I will get only inward SMS if I remit Rs.530. I did it on 12th Jan 2018 after paying all the past dues. But the service stopped once I left India.
Vodafone itself billed and took Rs.530-00 in various months., which I paid as advance for ONLY INWARD SMS Package or facility for Rs.149-00 per month.
With out any service you claimed 177-00. In order to retain to retain the service. But SMS did not come. 5th May18 to 4th June 18 they made a claim of Rs.2950-00. When I repeatedly complained, the claim was cancelled, by them.
Now they posted that from 5th june 18 to 4th july 18 my usage bill is Rs.1201-00. Why they are charging this dead connection that too with the disconnection for the past SIX MONTHS.
I am still in USA and my letters to restore INWARD SMS scheme is not done . My main information of bank alerts, tax alerts are blocked because of this. Now they are telling my maximum limit is exceeding. How long they want to harass the customer?
they are sending bills via Email or APPs and not restoring the services.
My mail id is : [protected]@gmail.com
KRISHNAMURTHY
[protected]
69974426
BANGALORE

Mobile Number: [protected]

My trouble started when I activated a one month International Roaming Pack. Once I reached the foreign country (UK), I found out the International Roaming was not working and my mobile did not connect to any network.

I informed the issue to Vodafone technical team back in India and they send a set of guidelines to follow in order to activate the International Roaming. Non of those procedures worked after three days of back and forth mails and work arounds. Since nothing was working I asked Vodafone to cancel my International Roaming plan immediately and they cancelled the same.

After two weeks when I reached India, a hefty bill of Rs.5900 was awaiting me and my outgoing calls and messages were barred.

I wrote a mail to the customer care and they found my issue to be genuine and since I have not used International Roaming facility, they agreed to retract the wrong bill in writing.

Now even after two months neither I have received the correct bill nor my outgoing facility reinstated.

Should I not receive the correct bill, I left with no other option than to go to consumer court .

Dear sir, i received a message from Vodafone stating that scheme i requested to activate on[protected] lifestyle pack is now activated and balance of rs 35 will deducted from my account on rental of weekly basis. Now, i did not request any scheme it was self activated. I called the customer care of Vodafone, they did not help me for it and did not provide me enough information about the scheme too. Now though it's a small amount but it's forgery. I request you to solve this matter and return me the unnecessary balance deduction from my account.

Dear sir, i received a message from Vodafone stating that scheme i requested to activate on 8th may, 2017 lifestyle pack is now activated and balance of rs 35 will deducted from my account on rental of weekly basis. Now, i did not request any scheme it was self activated. I called the customer care of Vodafone, they did not help me for it and did not provide me enough information about the scheme too. Now though it's a small amount but it's forgery. I request you to solve this matter and return me the unnecessary balance deduction from my account.