Vodafone India Complaints & Reviews

Mobile Number: [protected]

My trouble started when I activated a one month International Roaming Pack. Once I reached the foreign country (UK), I found out the International Roaming was not working and my mobile did not connect to any network.

I informed the issue to Vodafone technical team back in India and they send a set of guidelines to follow in order to activate the International Roaming. Non of those procedures worked after three days of back and forth mails and work arounds. Since nothing was working I asked Vodafone to cancel my International Roaming plan immediately and they cancelled the same.

After two weeks when I reached India, a hefty bill of Rs.5900 was awaiting me and my outgoing calls and messages were barred.

I wrote a mail to the customer care and they found my issue to be genuine and since I have not used International Roaming facility, they agreed to retract the wrong bill in writing.

Now even after two months neither I have received the correct bill nor my outgoing facility reinstated.

Should I not receive the correct bill, I left with no other option than to go to consumer court .

Dear sir, i received a message from Vodafone stating that scheme i requested to activate on[protected] lifestyle pack is now activated and balance of rs 35 will deducted from my account on rental of weekly basis. Now, i did not request any scheme it was self activated. I called the customer care of Vodafone, they did not help me for it and did not provide me enough information about the scheme too. Now though it's a small amount but it's forgery. I request you to solve this matter and return me the unnecessary balance deduction from my account.

Dear sir, i received a message from Vodafone stating that scheme i requested to activate on 8th may, 2017 lifestyle pack is now activated and balance of rs 35 will deducted from my account on rental of weekly basis. Now, i did not request any scheme it was self activated. I called the customer care of Vodafone, they did not help me for it and did not provide me enough information about the scheme too. Now though it's a small amount but it's forgery. I request you to solve this matter and return me the unnecessary balance deduction from my account.

Hi,
I had my iphone damaged, hence claimed for an insurance from vodafone red shield. Though my claim was accepted, the processing has virtually taken a toll on me, as it has been almost 1.5 month till date.
May 23rd was when my iphone was damaged and the same day I claimed insurance, and till date I haven't received the amount due to the extreme delay in processing, though all the relevant documents have been shared ages ago.
An extreme case of lethargic service...
There are 2 customer care numbers provided in the website[protected] /[protected], which are super busy on any time of the day, lest they are not interested in picking our calls neither call back. It's sort of a 1 way communication, wherein you literally have to hold back your anger, anxiety and wait for these people to call you.
After having to deal with them for almost 1.5 months now, I veritably am clueless as to how I escalate this situation.
As per requisite I have shared the following documents- Claim Declaration form, Autofilled claim form, Aadhar copy, PAN copy, Voters ID copy, pics of the damaged iphone, pics of Box, Repair estimation cost invoice, Cancelled cheque, Purchase invoice bill, Repair invoice bill.

It would be great if atleast the concerned call up to discuss the exact delay in the process, or pick up the call when we try connecting to them- but in this case neither happens.

It's high time I need to escalate this issue, so as to avoid any other unsuspecting customer being taken for a ride...

Sir i disappointed your poor service so please disconnect my postpaid plan since using ur servicearound 10years. Due to this kind of problems

*signal problem Poor signal in my area
no other benefit in your plan .only calling in this amount no internet datas, BSNL gives prepaid 185 recharge it will gave unlimited calling and 1.5 gb data . i will using BSNL another number185 plain. so your amount will high minimum 235.00
so we go for another retailer
please provide best benefit offer otherwise disconnect my card

Thank u
Mahantesh Hiremath
[protected]

Dear Sir/Madam Hello!! My vodafone bills were higher than normal, when I requested you to reduce the bill amount my Vodafone no [protected] please settle the payment and revert many times I complaint against my Vodafone number bill but same problem every time please reduse my bill amount then I pay my Vodafone no bill

I used a Tata Docomo Prepaid Connection. I recently got a call from vodafone customer care (i think it's from cochin). They told me: Tata Docomo will be shut down soon you have a provision to change to Vodafone with exciting offers for free and the monthly rent is only Rs.360 (something). Offer is: Unlimited call and sms to any number in anywhere in India and 2GB data, then i decided to port. After 2 days i got a new vodafone postpaid sim from a vodafone route sales executive. after 1 week my Tata Docomo shows no network, and then i put the new sim. After few days I got a message that you don't have active data plan, extra data usage will be added on your next bill, for more details download 'My Vodafone' app. i downloaded it and sign in. it shows Rs.0.00 balance amount i have to pay and i used data again. regularly i checked due bill in this app, it always shows due amount is Rs. 0.00. after 3 weeks i got a call from vodafone and says that i have to pay Rs. 1170. after that I checked in that app. only after that time it shows the bill amount Rs.1170. then i called customer care and asked details about the bill. then the customer care executive told that the data i used is about Rs. 800. and rent is Rs. 360. he told that the data limit is only 2GB for 1 month. On the first call at the time the executive don't said this data limit (2gb/month).

Respected Sir,
I purchase new vodafone sim card on 14-july-2018 and paid 300(293+7) rupees at vodafone store rajkot.
293 Rupees for recharge plan and 7 rupees for balance
Vodafone executive told without recharge i can't purchase card
Once i paid and start using card i founded there is no network in my location.

Now i can't use 4g/3g internet or make call or receive call and incase call connect voice not proper(poor voice quality) because vodafone network not available on following Latitude Longitude(21.847422, 70.493838)
please provide solution.

Either Vodafone refund my amount or provide network facility in my area.
My Contact No is [protected]

I've lost my phone yesterday and went to Vodafone store for a duplicate prepaid sim card at paragon mall rajauri garden new delhi the lady there tried to fool me stating that the prepaid won't work now you have to switch for a postpaid number despite repeated conversation she finally gave me 2 sims for the same number one prepaid n one postpaid which is still not activated more then 24hours now. I called customer care number today and got to know that my previous sim card is still active wow thanks to these guys for their carelessness just to achieve the target the lady didn't even deactivated my sim keeping all my identity personal data bank account passwords logged in paytm at risk.. I will sue Vodafone for this.

I have deactivated my postpaid number on Nov 3 2017 after paying all the standing amounts in Vodafone store. But still I am getting mails to pay for that number and mentioning that if not paid we will send leagal notice. This mail was came on Jan 2018 and again few days back. But when I went to Vodafone store they were telling there is no standing payments, so u no need to worry. Can any one please help.

My data network is not working properly since last 15 days. I tried and tired by making complaints to 198 and since yesterday not able to connect on 198. Done all the settings as per your representives instructions but never succeed to achieve 4G network. So I decided to quit and since yesterday trying to send PORT sms to 1900 but sms sending failing. Why ? Vodafone is not serving good and also not allowing to quit.
Anyone here reading this complaint please note that I strictly recommend to say good bye to this fraud company.
I dont want to be with Vodafone for a minute long. Please give permission to send SMS to 1900 I have 10 rs balance take 10 rs for that single SMS. But I want relief from you guys. Plz Plz Plz Plz PLz PLz Plz Plz

Hello,
I want to report a complaint against Vodafone telecom, that my phone number has been charged for Bollywood Beauties services without my knowledge.

I had requested the Bollywood Beauties service to be stopped when the first time it occurred, but it has been billed again.
I want the amount credited back to me.

In the attached pictures, you can see the transaction number and date, and for any other information you may contact me.

Hello,

My Name is Sree Ravali, I have requested for postpaid to prepaid conversion of my Sim on Apr 7 2018 i have visited Chanda Nagar store and given the form for conversion they have asked me to pay my outstanding bill which i have done it through vodafone app and also too extra amount of (118RS) for 10 more days claiming that it would take 8- 10 days for processing and you have to pay that amount now itself i have paid 118 Rs using my debit card ( receipt no. AP136R180407_[protected] and they also gave my pre paid sim. Then i have waited for 10 days but my netwrok was not converted to prepaid i have raised multiple complaints had a chat with the executives and dropped multiple mails to vodafone but i never got proper response from them every time they say that they have raised a complaint and they will get back to me but my issue never got resolved then i got my next month bill ( may bill) wich is around 580 Rs they claimed that i have downloaded games in my mobile that the reason i got that bill which i never did so . its been three months but my issue is not yet resolved even after multiple follow ups i have visted the store thrice called vodafone around 25 times .

Now they have disconnected my network and least bothered to convert my sim from postpaid to prepaid. I am very much disappointed with vodafone customer service no one would ready to take responsibility of customer problems they just route it to others .

i would request you to kindly take serious action on this ridiculous service they provide and i always got unnecessary extra bill from them.

Hi,

I have gone to vodafone mini store (Take Point) in Amrut Nagar Mumbra for conversion of vodafone postpaid to prepaid but everytime i go there people there tell come tomorrow or come in evening & not ready to serve customer.
Such store where customer is not given importance & ignored should be closed.
I am vodafone customer & will try to go to some other service provider i stead of going to such store.

Thanks Vodafone for such ruthless service

I received a message from Vodafone that Caller tune service has been activated on my number at around 6pm on 13th July 2018. I had submitted no such request for the same. This is a fraudulent case as it has been activated on my behalf without my consent. I have now submitted a request to cancel the service at 10.09pm and it has been cancelled. Now I need a refund of the charges that has been deducted. Please refund my money as soon as possible else I'll port in to some other service provider.

Thanks & Regards,
Md Khurshid Alam Siddiqi
[protected]

I received a message regarding DND registration at 8 pm
Dear Customer! Your activation request for[protected] on 13-JUL-18 cannot be processed as this service is already active in your account.

When I sent a complaint regarding unsolicited SMS I got the following message at 8.30 pm
Dear Customer, we regret your request could not be processed as DND service is currently not active. To activate Full DND sms START <Space> 0 to 1909.

Receiving unsolicited SMS which should be stopped

Myself satish being Vodafone user with number 96******43 have been heavily chated for around 6K INR for non usage. They did not wavie of inspite of me giving proofs.
1. They charged me for 3KB for every 15 mins for 23 hours for 30 days.
Their bill shows it clearly. How come some one can use exactly 3KB after every 15 mins for 24 hours a day for 30 days without even sleeping. I got doubt if there was international data roaming on and if there was some app running behind. When i checked my international roaming was always off it was never turned on even once also. I asked them this question like how can one consume exactly like this. But still they force me to pay
2. They dont have international toll free number or europe toll free customer care number or even minimal charge europe customer care number and they ask us to call india number for which again we are charged.
3. Point 2 is still fine, i asked them to call me on my international number for which also they are not ready they said they will call only on india number. I said ok for that also. I told them i will receive u r customer care call on india number but wavie me off that fee atleast for which also they are not ready
So summarry no international toll free number for us to call, they wont call on our international number and they wont wavie off call charges if we have received customer care calls.
apart from all these they will keep charging you when your mobile is off also and they will charge you. See my screen shot you will only understand

Vodafone has deducted an amount of Rs 36 stating that I have been subscribed to flash celebrity video blog pack which I have not subscribed. My phone is a feature phone why I will subscribe to such links. Continuously I am getting flash messages to subscribe there rubbish service which I don't want. Pls don't sent any advertising messages and don't deduct money unless we confirm. Stop sending flash messages and refund the amount as soon as possible.

I tried to have Tata sky corporate connection, executive gave me the number and after doing my KYC he gave me a time frame that it will be activated.

But when the sim not get activated after long wait, i got a call from the executive for paying some money for the connection to get activated .
I think this type of behavior by some MNC is very cheap harassing to customer.

So I am gonna lodge a complaint with consumer forum.

I have been Vodafone postpaid customer since more than 5 years with multiple connections; recently i had disconnected one of Vodafone no. [protected] with full & final payment of amount Rs.882 @ motijheel store kolkata on 21.04.18.

This payment was CONFIRMED BY EXECUTIVE AT STORE THAT THIS WOULD BE MY LAST PAYMENT FOR THIS NUMBER.

After few days I’m getting frequent calls that I would need to pay another payment…which is not acceptable.
Kindly look into this matter. This is not accepted from Vodafone.