Vodafone India Complaints & Reviews

Sir...i have activated a plan of 199 rupees per month...now this month it is showing that i have got to pay 1771 rupees...i called your your customer care they told me that your plan has been changed...whom did u ask before chamging my plan ...i m not going to pay this amount...plzz solve this problem asap...i cannot pay for things i haven't asked for...plzz solve this is issue..

Hello

I am complaining regarding appalling manner in which Vodafone is handling consumer service and complaints raised by its customers.

I am facing problems with the DND services where in I keep getting marketing SMS and calls after being registered under DND services. I have been following up with vodafone regarding this since more than 9 months and they have been unable to resolve this issue. In May 2018 I was provided a solution to deactivate and reactivate the DND service so as to ensure no calls come about. But but the problem has gone worse after that and I continue to raise complaints but all the complaints are being closed without providing any resolution. Everytime I am speaking to a new customer service agent and they are closing the complaint and raising a new request so as to "Ensure" that the TAT for their customer service is met.

I am attaching the screenshot of all the complaints raised and closed without resolving the problems here.

The worry is as follows: the problem is not resolved but now I am getting calls from vodafone informing me that the information provided in the complaints is not valid. I have dropped email For all DND specific queries do Email us at VodafoneUCC.[protected]@vodafone.com asking about the specifics into what information is not complete but these mails are unanswered with some entry being made in the system which says customer not reachable and complaints are being closed.

When contacting the customer service, there is no clear escalation mechanism being informed.

My issues are Vodafone is not able to resolve a problem instead it is putting the blame on customer saying incomplete or incorrect information provided and then taking customer for a ride in terms of raising and closing the request without resolving any problems.

The issue is the high handedness in which is being continued by the customer service.

I am attaching details of latest calls with Vodafone in this regards:
1. ARTI PAL @ [protected] 06 July 10:35 am
2. KALP @[protected] 06 July around 11 am
3. Agent @[protected] 06 July 11:36
4. Yasmine @[protected] 07 July 18:36
5. Vikas (identified as Floor Supervisor) @ Vodafone 07 July 18:36 call

Call recordings can be checked by concerned person as required.

All complaint nos. are mentioned in the image below. Kindly check the last 3 ending with 582, 280 and 104.

I want respite from this nuisance created by Vodafone and some resolution coming out from here.

Requesting some help in this regards

A very Unhappy customer
XXXXXX1770
Account No:[protected]

01/07/18 Sunday I have recharged 30 rs by online net banking. I sent msg so 3 rs detected from main balance. But later that I loss 15 rs from main balance. I have informed and complained 198 toll free about 4 times every one said that amount will be refund but not happened. Again I complained to customers care 111 toll free he also promised amount will be refund shortly or 24 hours and he taken as complained but still i did not get amount. At the same time again I lost about 1 rs from my main balance. This not first time. I have loose around 600 rs due to like issue past one year. Same issue to happen my wife number also. And parents number also. What s next step

Hi,

service request number:[protected]

My vodafone sim stopped working suddenly so i duplicate sim of same number.
Number was from Delhi ncr [protected] as it is 10-12 years old.
But i duplicate the sim in Hyderabad as i shifted to hyderabad 2 years back.

I connect with customer care and they said that sim will be working in 2 Hours as it is in Hyderabad.
I tried calling customer care and each time reply was unsatisfactory.
Its been more than 72 hours but no solution.

One funny thing which they are saying is, try to call from your number on 199 and then some code on some number i have to message.

It seems like Vodafone is lost its minds. When my number is not working and its out of network, how i can send message or make call on 199.

Any suggestion or help world be appreciated.

Thanks,
Abhinav

Hi sir/mam my name is satvir singh from vill. nanakpur jagera distt. ludhiana punjab.my complaint is regarding for bad network n vodafone tower is not available in our area if you want to improve your netwrk n services that you should install a tower in our area n i have also 3000sq.feet plot for tower space n i[censored] intersted then u can contact me on my mail id [protected]@gmail.com thanks sir/mam,

There is no network in my village, which can be done in bhuj due to our village network.the villagers are very tired.we have made a lot of offers but have not solved any problem yes.plz help sir

Village name:habay
taluko: bhuj
distict:kutchh
pincode:370001
vodafone store=4
my villagers are used vodafone sim.all sim vodafone but no network in my village 0% network in my villge
T

I requested Vodafone via so called My Vodafone App that's

Hello Sir/Mam,
I have 1GB 3G/4G DATA Balance but when I open Internet then Internet is not working. I am requesting you to take back My INTERNET/DATA Balance and refund My Main Balance into My VODAFONE Number.
I hope you can understand what I am requesting you. That's why Please take back DATA.

But No response from there. What to do now?

Vodafone prepaid balance being deducted for VAS activated without authorization.

Have been using this connection for about a decade now. I appreciate the uninterupted and good quality service provided.

But have experienced 3 instances in the last 3 days where my account balance is deducted, and i receive sms showing activation of bizzare Value Added Services.

On contacting customer care, my service is deactivated and amount refunded. I again appreciate the customer service to do this promptly- but that solution is temporary.

From the customer care personnel, i get to know this activation is being done by various websites that i browse, and that vodafone has no role in the deduction.

This response is showcasing vodafone as an *irresponsible* service provider.

And the solution offered is that i should install Ad Blocker to prevent this from happening.

Being an internet service provider, Vodafone should be totally accountable for any deduction in my account.
And I emphasize that as a customer, I should be intimated BEFORE any activation of any VAS.

Even to talk to a customer care executive, the IVR takes confirmation, and I am unable to understand why VAS activation bypasses this procedure.

The world of internet being filled with adwares and malwares, it is difficult to track and block such malicious links/popups. The Ad Blocker apps too are full of ads!

As a patron of the professional service of Vodafone, i request you to develop a system where the customer confirmation on activation of VAS is taken BY VODAFONE before deducting balance/activating the same.

P.S - I wouldnt want to pay for service that i dont require. The website would be keen on sales of those, and so may be vodafone. But deducting my account balance would limit my usage of calls/sms/internet- which is not acceptable.

Respected sir,
This is shivam. I am customer of vodafone for 3 years my number
[protected]. I want to change from vodafone services i am sending msg
bt i am receiving UPC code " Hi! You have entered the wrong keyword.
Please enter the desired keyword and send sms to 1900" I am sending
msg as PORT [protected] to 1900. I am facing these issue from last 1 week and i registered a complaint but there is no resolution from
vodafone till now. I asked the cce to transfer cal to escalation but
the supervisor who spoken are unable to give the
correct info and asking me to talk to airtel customer care. They are not even aware of finding out the fault on
this.. because of which i am facing a lot of problem as my sim is big and new smartfones hv smaller slots.. Will you please kindly help me or you will also keep the same silence like the others who are sleeping without rectifying
the issue
Note: (Its a kind request to anyone of you to respond please i beg you)

Now one side i am professionally affected & another side i am mentally disturbed in many ways.

So Kindly help me & take actions to clear the above issue sir.

Highly Expecting a immediate action from your side sir.

Thanks & regards
Kumar Shivam
[protected]

Name : Sanjay Gaonkar
Number : [protected]

A very high bill of something around 80k was charged to a customer using the number from last 3 years (bill was never above 2k in those years)...even after not willing to pay we talked to a vodafone guy and made settlement by paying 3k and he said that we will settle at that amount ...and then there were no mails for 6 months and now vodafone troubling us again sending mails to pay the bill.

Hello,

I am unable to make call after physical verification and I am new customer in Vodafone. my number started on 5 days ago but I am facing many problem like monthly plan ( Vodafone mediator called me and said : you got an offer all calls Outgoing in roaming and STD call all are free and 100 SMS + 1 year subscription of Vodafone play in Rs: 249/- Mediator name : NEHA and mobile No: [protected], [protected]) then I am agree to MNP But after MNP Vodafone activated monthly plans 399/- after that No-one call me for physical Verification some days later someone call me from Vodafone your calls are bared because of physical verification was not successful.

Then I was go to the Vodafone store for complaints of Vodafone mediator for gave me wrong information and physical verification.

But Next Day for complaints Executive called me for Verification and now verification successful but after 24 hours of Verification i am unable to make calls and messages.

One thing in my mind is it Vodafone company is fraud or Not ?

Now I want Vodafone make immediate action on mediator and give me report and activate outgoing calls.

If Vodafone does not take any action on my complaints then I got a answer of above question.

Hi team,

I am not at all happy with the vodafone service also want to disconnect the number, i am not using form past 4 months, and went physically to stop the number, but i can see still you guys are sending me emails regarding the bill.

Kindly stop my number, if you guys are not stopping i cannot help with your bills and stop annoying the customers

Number to be deactivated - [protected]

I use a prepaid vodaphone sim in my phone. I want the post call notification to be disable (By that i mean, the message that pops up after my call sayin "your last call charges was xx. Xx and balance is yy. Yy".

I find this irritating and i think the customer should have the freedom to decide if he wants that notification or not.

There is no option to turn this service off from vodafone app.

Phone no. [protected]

I have been applied for port from Vodafone to airtel on 14.06.18, and received upc reference no. VR336362 on 20.06.18, the validity of same port up to 29.06.18, and pending amount I have already been deposited, there are no any pending amount.
But until my number is not port,
Therefore you are required to see and solve as earliest.
Thanks

I would like to inform you that, I am your customer on last 6 years but when I saw my mobile bill breakup on last month, there was showing mob internet charges 83.56/- which was am not use the same.
Please check your end and rectify the bill amount. then I will pay my bill amount.

Respected sir,

After jio launched their cheaper 4g plans, the likes of vodafone (Because they are not getting enough money) are now involved in daylight robbery by activating useless value added services and deducting money from the account like in my case, they have activated 2 strange services "hng_storefifty" and "snvr_mndmoniv" without my consent nor there is any information available about the two services. They have deducted near 100 or maybe more of my balance, please take strict action against these daylight robbers.

I talked to the service representative, that told me that your service was activated by clicking on an on-line advertisement, this is a downright fraud, with this logic anyone can activate any service on my phone without my consent without any actual verification of who activated the service.

I recently changed my prepaid connection to postpaid ([protected]) . But after the sim got activated, it's stopped working as no service. I tried to reach the customer care and also the vodafone store, but they are just hanging up the whole case. No improvement till, yet i have to pay the rental charges as well. I am a student, i also have 400 rs balance in that number, i have everything linked with the number . Please help me sir.

I have not activated any plan but still there is a deduction 70 rupees from my account without my knowledge. This is a re-occurring issue i am facing. I have called customer care and ask for refund but they denied. this is the request number [protected]. Whenever i call to customer care and ask for refund they say its not their fault. If it is not their fault and my fault who is the responsible for my money. Because i am not activating any thing. As customer care has suggested i have installed ad blocker too.

Ph no [protected], relation ship no[protected], bill period 20/5/18 to19/6/18
Subject international roaming entry
sn date Roaming partner usage Charge
A 31/05/[protected] indonesi-Indindonesia www 13551 13.42
B 31/05/[protected] indonesi-Indindonesia www[protected].143
C 31/05/[protected] indonesi-Indindonesia www 11640 11.53

Please note above bill is beyond my understanding why for item B you charged 5001.43 when other items are charged normal

I need you to correct my bill

I am a Vodafone customer for past 3/4yrs. Today I have faced a problem which has really forced me to think whether to continue with this network or not. I received a msg from Vodafone service provider regarding Rs. 109.00 recharge, the screenshot of the same I have attached. Unfortunately I have received a talk time of Rs.89.37 instead of the given details in the msg.
Hoping for a prompt response with a positive solution.

Regards

Mampi Roy
[protected]