Vodafone India Complaints & Reviews

Sir my compalint is regarding vodafone company . Sir I allready submit my compalint to trai. Gave written compalint to Vodafone head office and given a written complaint . But Sir not get any response no m going to consumer court pls look this matter regarding my old no [protected] . Which is alloted to someone else without any prior notice . I was using this no since 15th year and this no is very important for me it linked with bank and other various field

Its been 15days and vodafone mobilr plan has not changed even after continuously contacting vodafone cuatomer care, vodafone store, vodafone app, through mails from last 13-15days but they are not initiating a plan change. All of my request through all modes are still pending.
They are just screwed up and just giving absurd reasons for non-activation.

I have made the payment of outstanding amount to vodafone through online but i was informed that they have not received the amount.

In this regard i contacted my bank and they have confrimed on successfull payment done to vodafone.

I made many calls to vodafone and also send them snap shot of my transaction to vodafone and moreover i forwarded the mail received from bank confirming the succesfull payment done to vodafone but no reply.

I am not been able to contact past 3-4 days due to outgoing barred. I cannot contact my relatives and friends and cannot replicate mails as well

I am Girish Sharma from Bareilly UP WEST i hv 2 postpaid numbers but last 2 days i have receiving the call from Vodafone store CIVIL lines bareilly he talk with misbehave no talking sance when i replied him or her then they told me they are send to me a legal notice and using abusing language with me.
I request to you please take action about this matter as soon as possible.

This issue began in March, 2018.

I'm being charged a ridiculous amount by Vodafone for an International Roaming bill (Rs. 1, 74, 000).

The way their billing system is structured, it seems like they're easily able to place the responsibility on the customer by using deceptive terminology and obfuscating prices.

I'm now being threatened with legal action.

Here are the details of what happened:

- Didn't have any international roaming available on my phone and landed in a foreign country

- Activated an International Roaming Pack (Rs.6, 500)

- The International Pack expired in 10 days as planned (but without informing me, it also left the International Roaming Service activated - this is different from the 'International Roaming Pack' - both of which I naturally assumed amounted to the same thing)

- Accidentally used a very small amount of data (1.7GB), and proceeded to receive a bill of Rs. 1.74 lakhs.

- After going back and looking through the messaging from before I activated the Pack, the price quoted for usage is shown as Rs.10/10kb - the equivalent of this is Rs. 1 Lakh / 1 GB. This basically asks the customer to do calculations in the multiples of 100000s within seconds simply to understand the real value of any of that data usage. It's usually too late by the time this happens - as I had already consumed 1.7 GB because of how fast internet speeds are today.

- The notifications I did receive while the data usage was happening never bothered mentioning price - they only seem to mention usage in GB and never once mentioned that my bill had crossed the Dynamic Credit Limit or gone beyond my average bill, or even mentioned what my usage in Rupees was.

Now, I know that a single incident like this wouldn't be deemed as fraud. But - the way the entire system is structured - including the disabling of credit limits for international roaming and its sudden impact on the bill - must at least be acknowledged and modified?

There are so many identical complaints on this forum of people with the exact same issue, and probably a whole lot of people feeling this singular pain point. All of it seems to be a result of a whole lot of intentional miscommunication on Vodafone's part to trick the customer into not knowing the real value of their bill while roaming internationally.

Desired Resolution:
Someone needs to get Vodafone India to modify their deceptive system. There are way too many identical complaints just on this site. Imagine the number of people that they're harassing daily over the exact same issue.

Sir, pls give me ans I am shailesh dangar I will a call in complete help line number Nd he was talk a not senior executive are not talk in a time...but sir I am in my job time full day.i am not free in a days time but call centre not a answer me and not call transfer in senior executive sir...so, pls give me a talk in senior sir last time waiting call a 38 min..but not a call received in your senior executive

I am Srinivas, bearing mobile number [protected] which is currently not working just because of Vodafone which am using this number for more than 10 years.

The thing is I have kept above vodafone number portability from Andhra Vodafone to Karnataka Vodafone by paying Rs 99/-, now as of May 23rd I got message to my alternative number ( [protected]) as my number is activated, but no signal has come. As I have done number of possibilities like removing SIM, switch off and switch on suggested by your customer care no use, you can check attached screenshot.

From then I have called and visited Andhra customer care and Karnataka customer care N number of times, no positive response from them. Now am in Mumbai, as suggested by your customer care, I have visited near by Vodafone store in Mumbai and they said they cant do anything from their end as this is not belongs to this circle and suggesting me to visit Karnataka store.

You people have broken my relation with my parents for now who stay in states it will hit you people I say.
This is the worst and bad experience I ever had in my life as well as disgusting and disappointing for me and other customers too who are joined with me.

Till now I had a positive thoughts about Vodafone, please don't make to loose this hope from me or any customer and try to resolve my issue and activate my number ASAP.

Let me know if anything required from my end. Early response would be highly appreciated

Dear All,

I would like to inform you that I have used this mobile number [protected] & service provider Vodafone India. I have seen last few months my balance was deducted form my mobile number account, I have several times talk to Vodafone customer care but they haven't resolve my issue, they also charged me that I have download some content but that timeing I haven't any download.

So request to please queries my raised issue & punishment for justice.

Please send duplicate mobile bill for the month of june 2018.
mobile no. is [protected] period of the mobile bill is 04/05/2018
to 03/06/2018 and amount is 1196.13 we have already paid on
line on 21st june 2018. this bill, s print out required for reimbursement
and bill must required. please arrange to send this statement as soon
as earliest.

Courier handed over to Ranchi DTDC office on 7-Jul-18 POD no. V46219764 but still not delivered to the destination. This type of issue we are always facing with DTDC and authorized person not even picking the phones. On faith we are sending valuable documents with extra payments but not getting adequate services. In Ranchi there some Misharji who is the authorized person at Ranchi but his response is very poor and he is not even picking phones at critical situations.

I converted my 2 idea no to vodafone postpaid and trying to get status about it but your service center person without giving me information and complete my question cut the phone or put my call on hold and also not giving me proper answer and that happens 3 to 4 time in a hour then what i do for thay can i cancel my postpaid request

Why I can't recharge my SIM. N showing cards face value is greater than session limit. Is this way to fool your customers. Since I was using pospaid for many year and there is no satisfactory and change to prepaid so that I will get some benefit. But instead of that I can't even recharge my SIM. I believe in vodafone so m using it but now it's creating problem to me now. Please fix the problem. Or else you all will lose another customer

Have been charged 2257 saying that I called to 51717 and talked for 120 mins, that too for Astrology, which is in all the way u realistic. talking for 120 mins is not at all possible without charging Guys please be aware of this kind of fraud, if you face the same problem then complain about this, at least other people will come to know about the same issue...

I have already raise a request before 6 month to deactivate (complaint number[protected] I don't know why you guys are still sending me a bill to pay, I am sure I don't use this number past months then why I have to pay the amount for You !! Take this matter seriously and verify my usage past month do go ahead deactivate it immediately if it still alive.

Regards.
[protected]

Sir...i have activated a plan of 199 rupees per month...now this month it is showing that i have got to pay 1771 rupees...i called your your customer care they told me that your plan has been changed...whom did u ask before chamging my plan ...i m not going to pay this amount...plzz solve this problem asap...i cannot pay for things i haven't asked for...plzz solve this is issue..

Hello

I am complaining regarding appalling manner in which Vodafone is handling consumer service and complaints raised by its customers.

I am facing problems with the DND services where in I keep getting marketing SMS and calls after being registered under DND services. I have been following up with vodafone regarding this since more than 9 months and they have been unable to resolve this issue. In May 2018 I was provided a solution to deactivate and reactivate the DND service so as to ensure no calls come about. But but the problem has gone worse after that and I continue to raise complaints but all the complaints are being closed without providing any resolution. Everytime I am speaking to a new customer service agent and they are closing the complaint and raising a new request so as to "Ensure" that the TAT for their customer service is met.

I am attaching the screenshot of all the complaints raised and closed without resolving the problems here.

The worry is as follows: the problem is not resolved but now I am getting calls from vodafone informing me that the information provided in the complaints is not valid. I have dropped email For all DND specific queries do Email us at VodafoneUCC.[protected]@vodafone.com asking about the specifics into what information is not complete but these mails are unanswered with some entry being made in the system which says customer not reachable and complaints are being closed.

When contacting the customer service, there is no clear escalation mechanism being informed.

My issues are Vodafone is not able to resolve a problem instead it is putting the blame on customer saying incomplete or incorrect information provided and then taking customer for a ride in terms of raising and closing the request without resolving any problems.

The issue is the high handedness in which is being continued by the customer service.

I am attaching details of latest calls with Vodafone in this regards:
1. ARTI PAL @ [protected] 06 July 10:35 am
2. KALP @[protected] 06 July around 11 am
3. Agent @[protected] 06 July 11:36
4. Yasmine @[protected] 07 July 18:36
5. Vikas (identified as Floor Supervisor) @ Vodafone 07 July 18:36 call

Call recordings can be checked by concerned person as required.

All complaint nos. are mentioned in the image below. Kindly check the last 3 ending with 582, 280 and 104.

I want respite from this nuisance created by Vodafone and some resolution coming out from here.

Requesting some help in this regards

A very Unhappy customer
XXXXXX1770
Account No:[protected]

01/07/18 Sunday I have recharged 30 rs by online net banking. I sent msg so 3 rs detected from main balance. But later that I loss 15 rs from main balance. I have informed and complained 198 toll free about 4 times every one said that amount will be refund but not happened. Again I complained to customers care 111 toll free he also promised amount will be refund shortly or 24 hours and he taken as complained but still i did not get amount. At the same time again I lost about 1 rs from my main balance. This not first time. I have loose around 600 rs due to like issue past one year. Same issue to happen my wife number also. And parents number also. What s next step

Hi,

service request number:[protected]

My vodafone sim stopped working suddenly so i duplicate sim of same number.
Number was from Delhi ncr [protected] as it is 10-12 years old.
But i duplicate the sim in Hyderabad as i shifted to hyderabad 2 years back.

I connect with customer care and they said that sim will be working in 2 Hours as it is in Hyderabad.
I tried calling customer care and each time reply was unsatisfactory.
Its been more than 72 hours but no solution.

One funny thing which they are saying is, try to call from your number on 199 and then some code on some number i have to message.

It seems like Vodafone is lost its minds. When my number is not working and its out of network, how i can send message or make call on 199.

Any suggestion or help world be appreciated.

Thanks,
Abhinav

Hi sir/mam my name is satvir singh from vill. nanakpur jagera distt. ludhiana punjab.my complaint is regarding for bad network n vodafone tower is not available in our area if you want to improve your netwrk n services that you should install a tower in our area n i have also 3000sq.feet plot for tower space n i[censored] intersted then u can contact me on my mail id [protected]@gmail.com thanks sir/mam,

There is no network in my village, which can be done in bhuj due to our village network.the villagers are very tired.we have made a lot of offers but have not solved any problem yes.plz help sir

Village name:habay
taluko: bhuj
distict:kutchh
pincode:370001
vodafone store=4
my villagers are used vodafone sim.all sim vodafone but no network in my village 0% network in my villge
T