Vodafone India Complaints & Reviews

Dear sir,

I am not satisfied with vodafone network
Coverage and packs. So i have decided to move to airtel. But i was unable to send port message from my vodafone number to 1900. I have raised this concern with help desk many times. But no one is bothering. This was not expected from big mnc.

Kindly help me to resolve this matter.

Thanks

Rakesh kumar

Dear sir,

I am facing vodafone network issue as well as internate conectivity issue from last three week.

As all the vodafone customer care giving wrong solution to me
One said please reset your internet setting
Anather said change crome setting
And hit last one said that change your simcard
The custmoer care share me my compalint no and give commitment to resolve this issue within two days but one week pass away but till date no action is taken by vodafone
As the vodafone makes all false commitment to their users and they dont care abount the problem face by their users

My compaint is still unresolved

VODAFONE TEAM MARK THIS COMPLAINT AS RESOLVED BUT NO SOLUTION PROVIDED FOR THAT

My number has been deactivated in lieu of non usage for more than 90 days on 21st Jun 18, balance at time of deactivation was 12rs. When I called Vodafone customer care they asked me to go to the Vodafone store to activate my number. 1 week ago, I called Vodafone customer care and they assured me that my number will not be disconnected. I told them clearly that I am not in India and need this number as all banks linked to this number. Now, they want me to go to India to activate the number. I not stupid to spend 50K air fare to go to India just to activate my number. I urgently need to access the messages for the associated number. I would have disconnected my number earlier if knew this would happen. I'm also not interested to keep the Vodafone number. I'm using it just because all my bank a/c linked to this number. Hope this forum will help to resolve this issue as customer care(111) representatives are really dumb and does not care about their customers.

I have shifted to US in mid of march 2018 hence i already requested on customer care (i dont remember the name of the person) for my number([protected]) disconnection in march only when i was in India. Due to some reason i was not able to check my mails due to some accessibility problems. When i checked my gmail then there were many mails for bill for previous months and they were about to take action against me. Due to my fault of checking mails late i paid the bill and thought now they will disconnect the number. And now they are sending bill for month of june and its been 4 months i didn't use that number. This way they are using their customers and making money from this. This shouldn't be tolerated.

Please take action against this

I have recharged rs 55 in my vodaphone sim from a shop but after some time a message pops up saying " Your request to recharge 55 INR cannot be processed at this time. Transaction number is khr××××××××××.". Please help me. Buy i have ''-20" in my account and it changes to 1.20rs when i recharged. I have talked to the customer care and they said its not our fault.

Dear Vodafone

Hi my mobile number is xxxxxxxxxit is in a name of sree Lakshmi my wife and Iam the leading catering services in Bangalore I have a hotels in malasia and Singapore I will not pay the bill because of wrong commitment given from your retention team the plan was 299 how come suddenly it was changed to 499 and also one of your agency people are called my wife she is used rash language she said if I not pay the bill she is going to disconnect my alternative number I don't now who has given this kind of permission from Vodafone r you thinking customers are fool even I also a ex employee of Vodafone I have a contact with CEO and Minister levels if I want to do I need 30minutes enough for me to close and I have the recordings also of telecaller as per trai regulations telecallers or collection agency they don't of any rights to cancel alternative numbers and do no harrase the customer

I need full waiver do the need full I hope this will get solve or else I can take action through consumer court and get it resolved

Regards

Kaliaccounts

------ Forwarded message[protected]
From: "Paymentreminder Kar (KAR-NE)"
Date: 09-Mar-2018 13:48
Subject: VODAFONE BILL PAYMENT DUE 01-Feb-2018
To: "KALI.[protected]@GMAIL.COM"
Cc:

Date: 09/03/2018

Ref: BC05

Account no: 70551315

Hello MRS. SREE LAKSHMI H V,

You are our valued customer. We take pride in being able to serve you and have always been happy to help.

We wish to inform you that there is an overdue amount of Rs. 578 in your Vodafone mobile No: The due date for the same was on 19th Feb 2018, which may have missed your attention. We request you to make the payment and stay connected. Your current outstanding amount including 1st Mar 2018 invoice is Rs. 1202.

Kindly ignore if already paid.

We have a host of easy payment options for your convenience.

Online payments through “Quick Bill Pay” on Quick Bill Pay. You can make payment using Credit Card/Debit Card/Net Banking option.
Online payments through “My Vodafone” on My Vodafone. You can also view your bill through the same website.
24*7 Anytime kiosks at Vodafone stores in Bangalore. To locate the nearest Vodafone Store Click Here.
To enroll online for Direct Debit through Credit Card, click here
Call 199 and make your Vodafone bill payment on IVR using your credit card
You can also pay your bill from your m-pesaTM account. To register, dial *400# from your mobile number or visit www.mpesa.in
For any clarifications / assistance in making the payments, please feel free to call

Mr. Sachin on [protected]; Monday to Saturday between 9.30 AM to 6.30 PM

Or mail us at vodafonecare.[protected]@vodafone.com or the same e mail ID should you have any clarifications.

Regards,

Team Vodafone

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Dear Vodafone

Hi my mobile number is xxxxxxxxxit is in a name of sree Lakshmi why you people are giving me a trouble on every time now the number is disconnected so we are going to consumer complaint and I will lodge the case becoz u without inform u are disconnected our business number

I need full waiver do the need full I hope this will get solve or else I can take action through consumer court and get it resolved

Regards

Sreelakshmi
Auditor

I am in the scheme o[censored]nlimited calls and 100 free SMS but I am not able to send SMS.
I had a call with customer care but no proper response I was disconnected abruptly.
Although I have paid for unlimited calls within India the customer care person says that I need to pay for calling him.
No proper response to the customer call the call was disconnected after abruptly.

We have number of vodafone mobile lines as well as wll. However at our factory premises at 102/103 block 3, regent garment apparel park, barasat, jessore road, kolkata 700125, none of the following lines can be reached by callers from outside:

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

[protected] (Wll)

Kindly rectify the problem urgently.

V. K dhandhania,
Director
Bally exports pvt ltd

Ph: [protected]

My voda no [protected] has been shutdown without any information at starting i thought that it is network issue but later when i could not retrive my network than i could realize that it has been shut down. Actually my adhar no was attached with that sim card when i bought that but now it has been closed this is ridiculous kind of act done by voda.
Customer care told me that i didnt did any transaction still i have 7 rs balance in account how come it came.? Really comany is doing worst kind of act day by day

My contact id is [protected]@gmail.com
Contact no: closed by vodafone

Dear sir,

My name is sunil parmar. My permanent contact number is [protected].

Before 2 months i have converted my this permanent prepaid number to postpaid number through your vodafone mini store which is located at 104 harihar complex, zadeshwar road bholav bharuch (Representative mr. Yogesh [protected]).

Before 2 months i have converted my permanent prepaid contact number into postpaid number but for this process vodafone has taken 4 days and till 4 days by system issue my prepaid number was stopped but postpaid sim was not started.

At same time i had also taken a new sim of same postpaid plan from mr. Yogesh which number was [protected]. For this sim card the same issue heppened with me. But after 4 days i have returned the sim to mr. Yogesh for cancelling but he has not cancelled the sim and bill was generated and came to me.

So i have again contacted to vodafone mini store to mr. Yogesh, then he told me that it's a system error and my sim is closed.

But after another one month the sim was not cancelled and bill came to me of rs.591.71.. I have not used this sim just because it was not running because of system issue of vodafone. Today because of the pending bill payment of [protected] my permanent contact number [protected] is stopped from vodafone.

Just because of laziness and making fool to me mr. Yogesh has created a big problem to me via stopping of my permanent number [protected].

Now he is not picking up my phone and if he picking up my phone, he is telling me to contact on higher level.

I have contacted to customer care, they are telling me to clear outstanding amount of [protected] but my question is sim was not started from vodafone due to system issue why i have to make payment for this?

Please help me to solve this matter on urgent basis and starting of my permanent number [protected].

Thanks & regards,

Er. Sunil parmar

+[protected]
+[protected]

Don’t know what you guys are going to get by cheating your customers like this. I recharged on 31st of may with an internet pack for 70 days and today i get a message stating the pack will get over within 3 days. What the hell is that? I’m going to file a consumer case showing the message of my recharge. As this isn’t the first time it’s happening.

Respected sir
I transfered the amount of rupees 589 due for this month jun18 for my vodafone number [protected] on 18th june through net banking. Amt has been debited i received tansaction id too but unfortunately net problem occured at the last step in which i didnt receive payment succesful confirmation message from vodafone. Even now i receive message as due amount kindly help me in solving this issue

Mai apna sim 10 salo se use kar rha hu mere phone me jra bhi network nhi aata mere 3 sim card hai vodafone ke magar ak me bhi network nhi aata mujhe a problem 3 sal se ho rha hai aur mere 3 sal se complaint pe complaint karte aa rha hu magar kuch nhi hota aur bas javab aata hai ho jayega sir ap nischint rhiye😂 mere a 3 no. Hai-[protected], [protected], [protected] mujhe ak bar bol dijiye plzz ki apki problem solve nhi hogi to mai apna sim port ya band kar dunga please mujhe javab dijiye

Hi, i am using vodafone connection [protected]. For the last few days my balance is getting reduced. As of now a total of more than rs.70 was deducted.
Earlier i had made a recharge for rs.509 and the same is now active till august 2018. So no charges will be deducted from me for the making messages, call or for browsing.

Then also my balance is reducing frequently. Though i tried to connect to customer care i could get connected. Please resolve the issue asap.
Otherwise i will take it to consumer court.

Thanks and regards
Adv surjith

I am a user of the mobile number since a very long time using the prepaid system since the beginning as i find it very convenient because i keep moving from one place to another and paying bills every month is inconvenient to me.

I was gifted with a new smart phone and since my old sim card would not fit into the new phone, i went to vodafone service centre on 25.7.2017 to change the size of the sim card for my new phone keeping the same mobile number.

The lady at the counter said i will have to take a new number or convert my prepaid into post paid. I was very surprised. I have this mobile number [protected] for more than ten years. Changing this number would be very inconvenient. She told me that i could convert back to prepaid after three months and hence, left with no other option i was forced to convert my prepaid to post paid.

My new sim card with the same number was activated on 27th july 2017. I had a balance of approximately rs.5000/- plus in as my prepaid account which was transferred to my post paid account.

Since i was not comfortable with the postpaid system, i went after four months as told to me by the service centre to change back to prepaid. I changed again from postpaid to prepaid on 25.11.2017. At the time of change to prepaid i had an excess balance of about rs.4616/- in my account which i requested them to transfer to my prepaid account which they refused. I was assured that i would get a refund of the excess amount in my account by cheque within one month.

One month went and i did not receive the cheque. So i went again on 16.1.2018 to vodafone service centre and they told me they will definitely send it within one month again. I waited for another one month to get my cheque. It did not come. I went to vodaphone service again on 15.3.2018 and met the supervisor and she informed me that inadvertently the cheque was not sent and that in 24 hours, irshad with whom i was sitting would phone me and let me know when i will get the cheque.in any case she re-assured me that i will get it within 15 days. I left my daughter’s address with irshad for sending the cheque to me, as i am now staying with my daughter, who has delivered a baby.

I neither heard from irshad nor did i receive the cheque as promised. I was frustrated and went again to vodafone service centre, mulund on 6th april 2018 with the intention of waiting till i get the cheque. Irshad then informs me that i will not get the money and he can do nothing about it. This was the height of my patience and frustration.

I am a senior citizen aged 72 years. I used my phone for keeping in touch with my family and also for emergency. You will see that from your records that i hardly use my mobile number. I kept a huge balance in my account so that in case of any emergency there is no short of balance and i can use my phone as and when required.

For the last 5 months i have been personally following up with vodafone service centre.in good faith i have waited for you to refund my money patiently. Had i been told in the very beginning that there would be a problem to refund the excess money i would have continued to use the postpaid till my money was exhausted.

Unable to get a positive response from your service centre, i lodged a complaint by email on appellate. [protected]@vodafone.com. I received the same response to all my emails but from different people. Every time a different person replies and as a result i have to explain the entire matter to different people. But not once did anyone even try to understand my problem, all i got from them was the same reply that the money cannot be refunded

I reproduce the last reply received for your reference “security deposit / excess payment would stand refunded only if vodafone mobile number remains active for one year or in an event of permanent withdrawal of your service. I wish to inform you that you have deactivated the postpaid account within 1 year from the date of migration from prepaid to postpaid. Hence, i regret to inform you that the deposit amount / excess payment will not be refunded.
As you are aware that our stand has been communicated and clarified to you on more than one occasion, we will therefore respectfully request you that we will reply to any other issue if you raise except the one above.”

From the above it is clear that my complaint has been closed but i am not satisfied with your replies.in my emails sent to the above address i had asked certain questions for which i have not yet received any answers.

Why wasn't i given a new sim card. I had a small/mini sim card i wanted a bigger/macro one which would fit into my new mobile. Was it necessary for me to change from prepaid to postpaid.
I was told by vodafone representative that i could change back to prepaid after three months. Since i am not comfortable with postpaid scheme and prefer using a prepaid scheme as guided my your representative i migrated back to prepaid.
When you could transfer excess money from my prepaid account to my post paid account, why is it that you cannot transfer money from postpaid account to prepaid account.
If it was company policy, if migration happens within one year then excess money will not be refunded, why was i always promised a cheque. Evidently company representative are misleading customers and do not know companies policies. Why was i made to come to vodafone store repeatedly for the last five months?
It was the duty of vodafone staff to inform me that money would not be refunded. If i knew that i wouldn't be getting my money back, i would have continued with the post paid till the entire money was utilized.
It has been repeatedly said that i have deactivated my account within one year. However, as i understand it, since my number remains the same i have only changed a plan (Prepaid to postpaid and then post paid to prepaid). I have never deactivated my account.

The amount that i have requested you to refund is the excess money deposited with vodaafone. The amount of rs.4616/- plus may be a small amount for a huge company but its my hard earned money and its a huge sum for a senior citizen who does not have any source of income. I have already spent a lot of money travelling to your service centre to followup this matter. But not once was i called or informed from your service centre about any issue regarding my refund. After making me run for five months, i was informed that i would not be getting my money back. Is this the way you treat your customers?

Since i am now helpless and do not know how to take this further, i am writing to you to request you to kindly look into this matter urgently and refund me my money at the earliest.

I was having 125 balance in my account until today i saw it was 40. Where in the hell my 85 rupees gone.
I am on 1.4gb daily pack and unlimited calling never exceeded 1.4gb and don't know how the balance got deducted. Please vodafone india give my refund or else i will case at consumer court.
It is painfull to see big company like vodafone to do chindi chori like this even jio is better you guys don't deserve customer you only loot them and earn.
If you want to survive in india please take care of your customers.

Dear Sir,

Here are Mine Detail: [protected] (Total Connection we have 7)

City: Mumbai

Name: Anil Singh

It was Six month i have been raised complaint about a Network, Last 50 Days I was facing a problem like hell, many time Visited GALLERY, But found no appropriate action, yesterday again i have visited gallery but found no answer, they charge late payment fees we have to pay. But when we complain we don't get solutions for that then what need to be done.

Found many time that when we complain, they don't take seriously many time found they avoid customer complaint, we are like a layman in INDIA we can't do anything because of such rules and regulation.

when we are complaining why they don't take seriously, please take action on VODAFONE company as a citizen I can complain I can't force to take action.

regards,

Anil Singh | [protected]

[protected][protected][protected][protected]हिंदी[protected][protected...⇄

सेवा में,

मनानिये प्रधानमंत्री जी

मनानिये मनोज सिन्हा जी,

विषय : वोडाफ़ोन कंपनी की मनमानी.

आदरणीय,

कफ्ही महीनो से नेटवर्क इशू है कितनी बार कंप्लेंट किया लेकिन कोई जवाब नहीं मिला, मेरा आप सभी लोगो से अनुरोध है कृपया सक्त एक्शन ले.

धन्यावाद.

अनिल सिंह

संपर्क हेतु : ९९३००४४००७

वौडाफौन कंपनी ने मैरे प्रीपैड बैलैस से गलत तरीके से पैसा काट लाया है | कस्टमर केयर मै काल करने पर काटो हुये 42 रू 24 घंटे मे लौटाने की बात कही पर नही लौटाये| वापस कौल कर पर अगले 24 घंटे मे लौटाने की बात कही| ऐसा 3 बार हौ गया है| मै काल कर कर के थक गया हूँ |
क्रपया मेरी सहायता करे
मो. नम. [protected]
इस प्रकार 14 June evening mein 55 ऋपये recharge karwa usme se 42 super Wapas Kar Le Gaye 15 ko office karte hai ISI Prakar se company se Hamare call aaya us Mein Bhi Bata rahe the ki Sona Jeeto gold medal Mein aapka swagat hai usme se Hamare 42 rupees turant Prabhav se Kaat Le Gaye ISI Prakar Se Maine Kuch Samay baad bhi Phone ko check kiya toh isme se 42 rupees cutaway mile 16 June morning ko Main company mein call kiya main Pehle toh mana kar rahe the recharge Wapas Nahi Hoga Mana karne ke bawjud bhi 11 42 rupees 24 ghante Mein Wapas Laut aane ka Wada Kiya parantu 24 ghante Mein rupay Wapas Nahi Hai ISI Prakar main 17 June morning ko 11 baje baat hui to Madam nahi bataya ki aap ke paise 24 ghante ke antrgat Wapas Luta Diya Jayega parantu paise Wapas Nahi Aaye EC prakriya ke bawjud 18 June ko bhi Wapas call kiya 11 baje lekin Uno ne kaha ki aap ke Ek Baar ke roop Wapas matlab for rupees Wapas Ho Jayenge 4 rupees to aap so gaye lekin 38 rupees Wapas Nahi hone ke baad kaise hota hai Kisi Prakar se Humne Dekha ki Humne Dekha ki company mein baat karne par Sade Panch upay aur - Mein hoge 07 se Pata Chala Hai Ki minus ke Sade Panch mein se Charu Pajama ok abhi bhi Hamare mobile ke andar 2 rupee main uske andar Hai unko Thodi se thoda sochna chahiye ki hum Unki itne itne acche customer hai unko achha achha achha

Vodafone tells us that your internet is renewed every midnight.So after 12:00AM, I started using internet and they deducted approx ₹80 balance from my account.Even I did not received any alert message that you are not active on any data plans or that you will be charged.When i called customer care they said that it was a technical fault so we cant do anything.I want my balance back.

I'm postpaid customer of vodafone and i've taken a plan of red 499 which was discounted n given to me at 349 rupees. But i was charged vas, extra mobile data when i had already had mobile data left they did this to me 3 months consecutively and after raising concern they agreed to remove the charges and never repeat again but still they have been doing it and it's not convenient to call them each month for bill clarification because they don't take user requirement seriously and also they at times don't even give a call back.
I didn't pay my bill as the amount was not corrected so hence im also being charged for late fee because they neglect it clear customer issue.

I need them to properly check my bill before charging me and having me calling them every month and also eradicate charges like vas etc which they had told they won't be adding it henceforth.

Also vodafone plan charges are high then other telecom industry and they should seriously take the competition so they don't loose loyal customers.