Vodafone India Complaints & Reviews

Last month in may 2018
On getting sms for bill alert for exceeding limits i send mail from recently downloaded vodafone app to inquire for the same

Mr harsh malaviaya called and informed that it was free complimentary 3 g data offered for downloading app and told to use it and on bill generation it will be reversed in full.

On request he also send the mail for the same (Below) but after bill receipt when i send mail for internet charges reversal i was informed of totally new story

My concern:
Without informing the free service was activated
Then when i inquired it was assured to reverse the charges
And then deny it
Nodal and applette officer informs that we are charging over limit usage and force me to pay now

I did not ask for any plan from vodafone... Nor its details / restriction were informed to me - then why am i forced to pay the charges

Also company must have stopped the same if it was chargeable or have atleast called/sms to inform about the charges applicable
Nothing was informed from company end and in end ask to pay the charges

Its clear fraud and cheating

I need resolution in the same

And also alert others to not to fall prey to such company free offer and get heavy charges thereafter without even knowing about it

Mail communication of many made for your reference

On mon, jun 4, 2018, 4:52 pm wrote:

Hello parag,


Thank you for contacting us. My name is abhijeet, and i will be assisting you today with your query of your mobile number [protected].


I would like to inform you that on the above number data charges charged above the free quota which are accurate and payable.


We wish to inform you that, we are unable to process your request for reversal of data charges as you have been charged accurate.

Also, we wish to inform you that we have already provided the benefit as per the plan and as per our details usage are more than the free benefits hence charges are levied at 4p/kb.


At vodafone, our goal always is to provide the best customer experience, your feedback helps us to continually improve our standards in providing superior customer service.

In case you need any further assistance, please do call or email us. We’ll do our best to help you.


Your service request number is[protected].


Thank you!

Abhijeet gimonkar

www.vodafone.in/ch2

Dear sir

I have received the bill

Kinldy reverse the charges for internet as informed by you and inform the amount to be paid so it can be done

Your service request number:[protected].

Await your quick response

Regards

On wed, may 9, 2018 at 7:31 pm, wrote:

Hello parag,

Thank you for contacting us. My name is harsh, and i will be assisting you today regarding query for your vodafone mobile number xxxxxxxxxx

At the outset, i would like to sincerely apologies for the experience you’ve had.

As per telephonic conversation on dated 9-may-18

I would like to inform you that the charges under internet usage once bill get generated we can offer you a reversal.

Further i would like to inform you that please find below links for better 3g/4g plans.

https://shop.vodafone.in/shop/postpaid/4g-3g-red-mobile-internet-plans.jsp

We appreciate your patience. Should you have any more questions, kindly reply to this email and i will be glad to assist you.


At vodafone, our goal always is to provide the best customer experience, your feedback helps us to continually improve our standards in providing superior customer service.


We appreciate your patience. Should you have any more questions, kindly reply to this email and i will be glad to assist you.


Your service request number:[protected].


Thank you,

Harsh malaviya

http://www.vodafone.in/

On 5/9/2018 5:02 pm; from: [protected]@xxxil.com; to: nodal. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: inappropriate charges on my cell bill;

Dear sir

I am user of your dervice with my cell number xxxxxxxxxx since over 12 years now

I was surprised to see the charges of rs 966 on my card whereas i did not change the services

Aslo i had made complaint twice for your bad connection on 2 g network which i have subscribed for 512 kb usage every month

However its still not working properly and i stopped complaining as its just the same with no regular connection meet in different areas.

No response in same was meet except one month payment for same was reversed

I was in roaming in bangalore between and other places too and there too the connection was not continuous

I have connected to my regular internet usage only then how come it took 3g network for which i am charged.

And also it was never informed of additional charges ever

I request you to kindly look into it and refund the inappropriate charges to me

Regards

Hello,

I am an old customer of vodafone with mobile number [protected]. I have been in uae and europe for the past month. On 4 may i activated international roaming pack. I was called the i-roam free pack. Shockingly earlier this month my phone started gettin no service as me credit limit is 9400 and bill came somewhat near that. I tried calling vodafone for om an international number on the customer care number which was a wage of my time as they told me that my number is active and they don’t know why am i getting no service. After that i paid the bill and immediately my number b came active again. On tuesday that is 29/05/2018 i again got no service and i or a message saying

“dear customer cr limit of yr vodafone number is rs.9400. Usage till date is rs. 44676 (Aprox). Pl pay to enjoy uninterrupted service. Call 199 for details on how to pay”

Now

1.) i am highly i convinced by the fact that i have no service.

2.) the advertisement of i-roam free clearly says that i am enjoy unlimited usage in europe.

3.) if the promised credit limit of rs.9400, how can the bill of rs. 44676 reflect on my phone.

4.) the sudden disconnection of my number twice has caused me financial loss also because of being unavailable, how does the company plan to compensate me for that.

Lastly i am a sincere old vodafone customer, i want the relationship between me and the company to be the same so i expect them to immediately re activate my services and settle this issue as soon as possible

Sahil sheoran

Yesterday i have recharge for 50 rs today the balence is null. Money deducted from my account and 1 msg came that the store pack get activated when i complaint to vodafone. They said money can not be refunded. They did not even listen for my complaint. I want my money back. We r not so full to activate such service that we never know. Dont say like we press some button and service activated. We dont recharge for so called services. Please take an legal action against vodafone.

Yesterday (9th jun 2018 - 8 pm) i recharged for my friend's mobile number through the vodafone website. The amount was debited (Attached image proof) but service not provided and an error was displayed. Transaction id: nici[protected]

I tried to log a complaint using the website portal for complaint/request but it logged me off thrice so alternately i used three ways to contact customer care:
1 - the feedback portal available through website for which i received an acknowledgement (Image attached) for a resolution within 24 hrs (Its been 17 hours with no contact from them)
2 - email to customer care for which i received acknowledgement (Image attached) for a resolution within 24 hrs (Its been 17 hours with no contact from them)
3 - i also decided to post on their facebook page @vodafonein followed by a highly unproductive and robotic conversation with their reps (Images of conversation attached)

On the facebook portal i clearly told them that my requirement was urgent and to let me know how long it would take in case i needed to request a refund and redo the recharge. However, as seen through the conversation i never received an answer to even one question. I redid the recharge for my airtel number thankfully instead of waiting for vodafone to help.

However, i'm currently struggling to understand the process for a refund because the reps are unwilling to address my concern in spite of asking directly multiple times (As can be seen from the conversation attached).

I need the refund for my transaction id processed as soon as possible since i am most understandably apprehensive that vodafone is not planning to return my money.

I am very old cutomer of vodafone ([protected]). We all have vodafone sim in our family. Vodafone deducted lots of time our balance without any sufficiant reason but this time they cross limit and openly breaking the trai rule by deactivate my sim card which was in use upto 01/06/18 (Incoming call/ out going call) and they deactivate it on 06/06/18 (My mobile was switch off 5 day only) and issue my number to somebody else. My paytm no. Was from that vodafone sim so i loss my all money from paytm. So i will sucide if vodafone not return my no. And money.

I am an old user of vodafone and i am regularly using their unlimited calls+4g data+ sms plans for a long time now. On 9th june 2018 i noticed that i was unable to send any sms although i had the unlimited pack activated. So i called up their customer care on [protected]. The customer care executive was rude and very unprofessional. He simply told that my balance had become negative because i had sent an mms and due to this negative balance i was unable to send sms. I am very sure that i have never sent any mms to any number so naturally i requested to know to which number was the mms sent. To this question, the person speaking very rudely with me. He mentioned that it is not possible for them to know the number. Further when i tried to make enquiries about it, he spoke like a person who has not learnt any manners in his whole lifetime. Please note that i have the whole conversation with the guy recorded in my phone.

Vodafone india, i request you to look into this issue and kick out such illiterate people from your company. If you dont resolve my issue, i will port out.

Refund of security deposit of my vodafone no: [protected]
Service request no:[protected] dated 18th may 2018

This has reference to post paid vodafone no [protected] which i got ported to idea postpaid due to consistent network issues at my location at indirapuram, ghaziabad, up 201014.

The porting was done wef from 28th march 2018 as on 11:03 pm.

As i had shifted to indirapuram it was requested to post the cheque for security refund to my new address ie a 1002 antriksh greens, ahinsa khand 2, indirapuram, ghaziabad, up india pin: 201014.

The customer service executive at the vodafone store had on 28th march2018 had promised that the same shall be facilitated within one month from the date of release/porting.

More than 3 months have passed but till date i have not received my refund.
I have been in touch with my old address at 28 vrindavan appt. As well and no delivery has been done at that address also.
You are requested to look into the matter and send my refund cheque at my present address as above.

Rajiv gupta
Mobile [protected]
Dated 8th june 2018

I'm a vodafone user, from kerala. Even though am not activated any extra plans other than daily one and half gb of internet and free call. Vodafone itself activating many plans and taking money from my current balance. I had contacted customer care, they replace the amount. But the next day itself they will take the refunded money.in this month itself it happen near to 4 or 5 times. Today i tried to contact customer care. But am not able to contact them

I am rupak nayak from abhijeet group vil-burudih kharsawan dist seraikella jharkhand pin code 833220.in last 30 days we are getting no network.in prevoius experince, as the power goes, our mobile shows no network. This shows you donot have backup of dg or solar or your operating is doing nonsense. Your tower is only 100 mtr far from our company. Pls rectify our problem or we will be force to leave your network.
Rupak kumar nayak

@shopping. Hub_._ this account is totally a fake instagram account which used to seem normal page of selling cloths and stuff nd by seeing some clothes i have ordered some clothes from this instagram account but after payment he just block me from every where and he's having my 1, 544 rs with him somewhere their is my mistake also but he use to do with the other people also kindly requested to take a strict action against him please. He's using [protected] as his paytm number sir please when i'm trying to call him he's not receiving the phone call.

Kindly note i being a customer of vodafone for the last 16 years was travelling in philippines in the 2nd week of may 2018. I have tried to activate the roaming facility online for a number of times. But it has not got activated it was showing your request is under process neither i could enjoy any roaming facility there, which you can easily check internally. But while receiving the bill for this month i found your company have charged rs 2500 for international roaming facility.
Though i have made the payment in full but would request you to process refund of the same urgently.
I have lodged complain for the same your executive called me and assured feedback but have not called back since then.
Kindly return money to my account as you cannot charge any amount without providing the facility.

When i have a net pack and start using mobile data most of the time i receive a notification saying this much of your prepaid balance has been deducted yesterday it crossed limits yesterday around ruppees150 of my balance was deducted.. Also while i make calls vodafone tends to deduct more of my prepaid balance then what is applicable..in this way in no time balance would get over.. Please look into the issue

On 7th june 2018, all of a sudden my mobile plan has been changed without my permission, by vodafone.

Now i have been charged for every sms i send. The data balance accrued to 119gb has been lost due to this

I request everything restored to what it was earlier. Else i have to port the number to another service provider.

Hamsapriye
[protected]

No network at my home in vile parle Mumbai. Have complained to Vodafone people. No response.
Customer care people are not able to answer anything. And Vodafone gallery staff at vile parle east is absolutely non cooperative. Fad up with the whole situation. I have made up my mind to shift all my 15 Vodafone no which I have been using since last 20 years to other network provider. Even my family and friends and neighbors are joining me as Vodafone had failed to resolve the problem.

As of now i have using vodafone chennai circle postpaid number[protected], past 2 and half years. Currently am living in tamil nadu circle.

Still i interested in to continue this number from postpaid to prepaid i am trying to do that past 6 months due to over payment, but i could not change in any vodafone store in tamil nadu circle. They said this only possible in chennai circle here we could not change it. From customer care no proper advice so.

Please help me as of my request.

Thanks & regards,
Vanzinathan t
[protected]

Hi,
I have registered a complaint regarding the network issues and the internet speed on 25th of may 2018. They told me that the issue will be resolved with 4 - 5 days. After few days of the complaint i got a call from the technical team. The person asked me about the issue and he also told me to that i will get the call from there side once they will resolve it. Till now i have not received any call or message from them. I am not able to browse it. Instead of resolving they have made it more worst.

The complaint registration number is : [protected].

I am recharge 458 rupees for my Vodafone number [protected] through my Vodafone app but still it not credited my account my out going calls and data is not working . Coustmer care number not connected from my number
Lot of time I am complaint from my other number but they will not responding what can I do ...

Hi, i am Rakesh c akbari from vapi.i am your costumer since 2007 and now we have 800+ costumer CUG group and we found network problem since 1 year.we are complained lots of time and the problem is same .Now, we dont understand what will we doing.
I am complaining again and again but every time vodafone get time and then he left that as regular.i am just paid bill and he enjoy it .He don't know what we have feeling for pay free billing .And what he. Effect our business .
Please check this, say what will we do.
Please reply.
Rakesh Akbari
[protected]

Vodafone is not giving good service to their customer. My balance got deducted in the name of some game is activate. I am not subscribe any game service. This type of messages come to our phone & they deduct the money. Before some time they also deduct 75 Rs from my no. That time also I called lots of time to customer care. It is always busy but I talk to customer care executive 3 times. We have
not so much time to try again & again to give a call to customer care. Yesterday I also called to customer care 2 times at one time they cut the phone & second time they told me only in 24 hrs you get refund amount but in message you are not mention this. So refund my money on urgent basis of RS.21. I am your old customer but you are not give any good plans for your customer & even deduct money which scheme I am not activate. So I want to port my number.

Hi Team, I am purvish kumbhani from Surat, Gujarat. I got mail from [protected]@gmail.com to conduct interview. They conducted interview at vodafone surat.but then he said i will have to pay 1000rs online for uniform .i asked him if i can pay money personally but he refused.so i have dought that its fraud .could you please cheak information and help me? Please revert me if you need any more information. Looking forward for your reply. Thanks,