Vodafone India Complaints & Reviews

My vodafone number [protected] is blocked for sending Sms for last 2 weeks. I asked customer care for the reason and they told TRAI blocked my SMS serice due to sending marketing bulk sms. But, i am not a marketing person i use messages very rarely.

I called 3 times for customer care about this issue but they are not ready to help. I visited nearby vodafone mini store and they told to go main store. I dont know whats happening everything is online nowdays. Kindly help me to solve this issue as soon as possible.

I have been trying to convert my postpaid vodafone number to prepaid and i have visited the store twice in thoraipakkam to convert the same. Each time they keep telling me to come in the next billing cycle and they are not allowed to do it any other time. I have found out that other have converted their postpaid connection in a span of three days. Request your help in converting my postpaid connection to prepaid.

Sir,
i've made captioned payments on 23rd of june 2018. However you have not afforeded credit for the same. Infact i've made overpayment of rs.411.82, which is evident in the attached my banker's resoultion. As per my complaint with my banker the above two transactions are successful. My banker says that merchant i.E vodafone has received the payment on 25th of june 2018.

Please look into the matter afford credit for the above two amounts rs.1314.28.

Please stop the annoying commentary immediately.
Please resolve the issue at the earliest.
Regards.

My Vodafone balance deduction. My 21rs is deducted on 29.06.18.
Wrong detail given by Customer care.
Not sovled issue even after given time (24hrs). Complain no. [protected] filed on 29.06.18:21:22
First Follow up on 30.06.18.22.35 and they ask for 2 hours.
Next follow up 01.07.18:10:50
Problem not solved yet. Wrong detail given from Customer care. This complain is registere again. [protected].
Balance is not credited till 03.07.18.

Is that legal? Vodafone is deducted my balance. Im not able to call. Balance still not credited even after complain. Is that any legal action which can be taken against them?

I am on international roaming since 11th may.
Before leaving india i enabled basic international roaming services (Only incoming sms is free, all other services will be charged as per international roaming rates).
Hence before catching my international flight on 11th may, i had set "mobile data" to of[censored]nder "settings — sim & network". From 11th may to this date i have never switched on "mobile data" as i am aware of the extra charges it will incur. But vodafone is still charging me for usage of data services for the billing cycle 21st may to 20th june an amount of rs. 5822.92.

When i checked in "myvodafone" app between 24/05/2018 to 18/06/2018, it always showed "data 10 of 10 gb left"
Data usage in my "phone setting" for vodafone sim also shows 0.00 mb data used.

I called up vodafone customer care (Reference number:[protected]. They told they cannot check the details unless the bill is generated and hence asked me to call back on 20th june. I did the same but received a message "unable to process the request". I called customer care again on 20th june, but they asked me to call again on 21st june as the bill was still not generated. Then i called on 24th june and asked to explain the customer executive about all this. But they did not helped me.
Then i wrote mail to "corporatecare. [protected]@vodafone.com" but they also didnt help. I again wrote a mail saying all my points and asking questions, but they did not bother to go through customer's mail & copy pasted the previous response which did not answer any of my queries.
This shows how "happy to help" you are.

Please help me out.

Sewa me
Shreema shikayti officer

Mahoday,
Aapko avgat krana chahunga ki aapki kampny ka tower network area kothi pichhle 70 ghanton se band chal raha hai jisse vodafone ke sabhi users ko call sms aur net ki koi subudha nahi mil rahi hai. Jise tatkal rup se shuru kraya jana nitant avshyak hai ydi aisa nahi kiya gaya to lankho users ko vodafone se mnp ke dwara kisi anya company me port ke liye vivash hnge.

Bhavdeey
Nagesh kumar user
Village kotwa post inayatpur thana kothi block sidhaur
Tehseel haidergarh jila barabanki 225119
Mobile - [protected] [protected]
Email - [protected]@gmail.com

I have charged my mobile no. With rs. 500/- and rs. 500/- again on 25th june 2018. I reached to australia on 28th june early morning at melbourne. I received messages for two days. Third day the mobile no. Has no signal and is dead. I send message to vodafone care through email. So far no reply. I was told of monthly rental of rupees 100/- and charges for calling and sending messages. I have to receive some important messages from my general insurance agent and from the bank.
Kindly start the services immediately and oblige.

I am using vodafone company's sim card. From last 6-7 month they are adding vas (Value added services) without any process done from me. Every month they add 39 to 99 rupees services i have to call every month and stop service from costomer care and they told me every time that you had selected from online procss. I had requested every time to stop every service to activate but no results i get today i got this message from vodafone
(Hello! Re 1 store pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs.99 will reflect in your next bill. To deactivate sms stop to or call 155223 (Toll free). Please follow the link http://re1store.com. for songs dial 1234 (Tollfree)
What is this rubbish they are doing if costomer forgot to call they charge money from us. Vodafone company is theft company.

Vodafone has charged of inr 9 for talk time of 1.1 min. For special no. 566777 telephone call from my registered mobile no. As value added service charge.. Telephone no. 566777 is a sms no. Of videcon d2h for activation of programmes in my tv. By mistake, i have called up telephone no. 566777 instead of sending sms. Naturally this is not connected and there is no. Response from this no. This happens thrice and every time vodafone charges of inr 9 for talk time of 1.1 min.. D2h clearly written in their web site that tel. No. 566777 is sms no. For activation of programmes

Hello, this is dipak bachubhai ahir. I will try to keep it short and simple. Due to business reasons, i have been out of mumbai for quite a sometime, my number lies with my wife which she used only for incoming purpose. The vodafone company, without any prior notice or intimation, deactivated my number. Now, when my wife went for complaining and reactivation, the vodafone store people put the number on 'priced' list in front of her demanding rs. 5999. What is this, some kind of extortion? I have been faithful customer for almost 2 decades now (You can check my history and records), and the company gives this? I am very saddened with this, and if my number is not reactivated then, i will lose trust in the system.. I am looking for an action with immediate effect. Thanking you!

Initially I used to pay only whatever comes in my bill cycle but for this cycle I do not know what they have added as extra/credit charges which is not explained at all. This is completely ridiculous and feels like getting cheated as consumer.

Please look into it otherwise their would be no other option other then switching to some other provider.

Thanks & Regards,
Mohammad Tausif,
Ph: [protected]

Complain no :[protected]

i visited vodafone laxmi nagar store asking my existing number [protected] to be converted to cash card, i was continuously asked to change to another plan which i refused. in Continuation to that i was asked to pay my dues Rupees 7xx rupees which was paid in cash . and a new sim card was issued to me . and i was told this will be done in next 24 -48 hours.

next day on 1July i received a message from vodafone on my old sim card that my card cant be converted to vodafone cause my dues are not clear.

i called the customer care on 2nd July asking for clarification : i was told by Retention team : Ms Anjali that i owe to vodafone 0.24 paise, which directly contradicts the vodafone customer executive that no amount is pending post that request during my visit at the laxmi nagar,

i was told to go back to vodafone store spend another 2 hours to pay my dues 0.24 paise .

i think the customers service and customer retention team is indirectly forcing me to stay on the plan .

i have not used any of the services since my phone request to disconnect the old no.

thanks

Harpreet Singh Chawla

[protected]

Team consumer compaints,
I am ajay kumar reddy yarkareddy and i was used my sisters (Sireesha reddy yarkareddy) number [protected] from past 6 years and it was converted to my name.in that process i met customer service center in vijayawada (Name - bhavana). She said you need to convert from prepaid to postpaid for no further issues. And she said for this vodafone persons will come to your house and will take the details from you. She said at that time tell them you are working for — this company and you earned this much. That time only i said to her i am a student (Masters in agriculture - dehradun). She said tell the vodafone persons whatever i am telling you it doesn't create any issues and our own persons will come to your residency. She gave her personal number also. I said ok and paid rs.500/-in september 2017, after that also i was stuck because my number didn't work. After that i again met shahina (Because bhavana is on leave on that day) and paid rs.300/-. After that it worked for 45 days and then deactivated. Again and again i went and talked with them and in march 2018 i again paid rs.800/- to mastan in the same store but still my number didn't work. 2 days back june 29th 2018 i went to that store and asked regarding my number. They simply said you cant get your number because its internal number and you asked it for after 10 long months. So you cant get your number. I am completely vexed and i want to file a consumer complaint on this issue. Help me on this issue.
Note 1: i am student and my home town is near to vijayawada, krishna dt, andhra pradesh. But am living in the dehradun for my studies purpose. Every time i visit my home town i met them like 10 times every time. Every time they used to said your number will be activated and it will work. Thats why this long time i need to wait.

Note 2: everything related to my accounts like bank, aadhar, voter-id, drivers licence and pan card is related to that number. Thats why i am particular about this number and most of the people in my circle knows this number. I am very suffering because of this number.

Note 3: the store people in vijayawada are very very rude. They cant even responded politely. They said u didnt pay anything and we dont want to give any slips or papers related to this.

Please help me. I went to that store nearly 30 times. This is not the way to help a customer for his number.

On 27th june i submitted application for portung from idea to vodafone prepaid. Idea network gone yesterday and today i inserted vodafone new sim. But trying to connect 59059 lots of time but either it get disconnected automatically or says the no you are dialling is wrong. It's prepaid sim.
Please help it's urgent.
Ported no : [protected]
Alternative no : [protected]

Horrible network cannot make calls cannot receive calls cannot send texts cannot receive texts cannot browse thru data or access the internet.. Since 3 weeks.. I seem to be walking around with a phone that has no use at all as the vodafone network is so pathetic wherever i go.. Even though i escalated the matter it seems to be worse and the issue is not highlighted or resolved in any way the only place i seem to have any kind of network is at a vodafone store.. I plan to get a refund of my services and move into another network as soon as possible..

Vodafone is becoming wrong call charges like airtel.
I have been charged more than 1000inr saying call has been placed to 51717 for astrology etc for longer duration of 45 mins or more..
Its totally false billing, fooling with such reasons and way to loot the money from people.
@vodafone, if your competition with jio is not profitable, vodafone has choosen this way to loot money.

Ifrom my PAyTM i recharged a national sms pack of Rs.38 on29 June, 2018 im vodofone no. [protected], a kolkata circle connection. The owner of this no, is in Bangalore at present.
The operator Reference number given by PAYTM is: ONR[protected].
But no benefit has been received for that.

I am requesting you to look into the matter and provide the recharge benefit at the earlest.

Yours truly
Dr. Debasish Banerjee
[protected]

Hi team,
I had two vodafone postpaid connections. I thought of converting one of them into vodafone prepaid. I went to this store located on ground floor of district centre, janakpuri. Every thing was done, they took my finger print for aadhar verification and stuff, i paid an outstanding amount plus the amount that we have to pau to convert vodafone postpaid into prepaid, they also gave me a new sim card and told me that i should put it in if the other gets deactivated. But i realised after some days that the sim never got deactivated. I contacted the customer care and he told me that it is the store's fault that they haven't forwarded the request and there is no need to pay the charges again. I visited the store again; after waiting for 1.5 hours i was told that you need to pay the charges again.
I mean it's not just about the money but they should know that we are wasting our full day for this thing. I want the team to contact the store or the concerned authorities to look into this and do the needful. Anywhichways i am going to port all my numbers into some other network. I had all my family and friends number in vodafone. I will never recommend vodafone now. Not just the service centre, even the customer support is helpless.

[protected]
[protected]
some services just gets activates randomly on my number without my request/ authorization. the deactivation of such services are also not available and i am not able to get to any customer complaint numbers and your website is down too. i would like to have to deactivate any value added service and get a refund of the same

Nameste,

I have been a loyal customer of Vodafone Gujarat for over 8 years and enjoyed the services until I moved into Palsana, Surat in January 2018.

I have had no Mobile Voice Service for 6 months now and made at least 10 complaints via email and on their Vodafone website. My complaints were met with a standard response that there is good network in my area. So why is it that my family and friends cannot get through to me at my home nor can I make any calls for the past 6 months? The signal is zero and zero bars yet I have been paying the monthly prepaid recharge but not getting any service.

All I want is a Vodafone Tower nearby or something Vodafone can do to enable to make calls to my family and friends from home. Thank You