Vodafone India Complaints & Reviews

Dear sir/mam,

It was a unfortunate experience with vodafone where i am highlighting my problem with you. For 2 week ago i called in your contact center number i. E. [protected] regarding the portability and ask the vodafone plan. The vodafone executive suggested me that one of special vodafone plan with 100rs discount rental i. E. @399 and shared the benefit of it. Last one week ago my airtel number was positively port in vodafone. When i registered my number on vodafone application and found @399 plan rental without any discount rental, then yesterday i called in your contact center and shared my whole problem but as per the executive there is no any special offer on your number, then i asked nodal number but nobody help me out in this concern and straight denied i can’t give you the number/don’t have number.

However @399 plan benefit as per the executive all voice call would be free with roaming incoming and outgoing. Also get 20gb data with carry forward for each month along with free sms.

Kindly look into this and give the satisfactory resolution on this so that i can continue use your services without any trouble.

Request number [protected]

I've been facing network and internet issue since 15-20 days, I had visited Vodafone Store which is located in Thakur village three times, two times their systems were not working. But when I got the customer service person, I explained him my issue and he said I will get a call back in 24-48 hours of time or they will communicate via email. But they never called me.
I have sent following emails to them to which they didn't bother to reply:

On Tue, Jun 5, 2018, 1:26 AM PRITESH GAJJAN

wrote:
I have filed complaint against you guys for your pathetic service and response, Please find below the link for the same:

http://www.icomplaints.in/pathetic-service-and-no-response-to-my-email-053976.ht...⇄

I hope this will wake up your customer service team.

Regards,
Pritesh Gajjan

On Thursday 31 May 2018, 2:44:50 PM GMT, PRITESH GAJJAN wrote:

Hi,

I'm facing network and Internet issue since past one month, I had visited your vodafone store in Thakur Village(Kandivali East) three times this month, two times your systems were not working, thankfully it worked out third time.
I explained my scenario to your executive, he said I will get a call within 24-48 hours but I'm still waiting for that call or any reply to my request.
I have bought a new phone and also inserted a new card in Feb 2018 just to avail your 4G service but most of the time I'm getting H+ sign for my internet which is off course not 4G.
My calls are getting disconnected or having network issues most of time in full network zone. You people just tell your customer that they will get a call or email but after that you forget them. I've been experiencing these since past few months.
I'm using Vodafone services since Past 17-18 years, paying my bills on time so I can expect some good network and services from your side.
My entire family and friends are facing this internet issue, I also gave few numbers to your executive and it's still unresolved.

Please let me know if you are going to do something about it or else we can look for another service providers.
My friends are really happy with Airtel!

Regards,
Pritesh Gajjan

Dear Sir,

Yesterday, I have done rechage Rs. 149 in my Vodafone prepaid no. [protected]. As per ur offers one month free internet and calling, offer provided by ur customer care and system also but after recharged I got 129 rs approx, then I have called in ur customer care for this matter, ur executive also told me that s offer is ok, but still offer not received so what should we do for taking offer?

Dear Sir / Madam,
I am Bivas Chandra Maity and i am a account holder in your network since 2008. Recently update my vodafone SIM Card dated[protected] then network not access to till date. I already touch 5 times my nearest customer service point, Arkudi, Chinchawd, Pune. Then i contact W B Customer Care but not solving this problem.
Mob - [protected]

Sir,
I am rajesh sampat and my mobile no. [protected] today 12.06.2018 since 12 noon i am not getting mobile network in my mobile
Kindly arrange to solve the same at the earliest.

I am suffering a lot i can not make call and not receiving any calls since my office land line is also not working

I hereby request to resolve the mobile network issue at the earliest.

Dear team,
Please intervene immediately, as all our no. S are saying temporarily disconnected. There is no network in them.
These are our company’s board line no. And every passing minute has a financial implication on to us.
Complaint registered against vodafone no.: [protected] (As given by vodafone customer service supervisor: sushant over call)
Complaint no. Ref.[protected]; complaint ref cell no (First five digits: 98213…..)]

Kindly note our plea here:
The vodafone nos. Listed below has never been used for any commercial purpose.
They are listed in our company’s website and utilized for inbound customer services and outbound reply calls only.

List of nos.:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Request you to kindly intervene and re-activate the above listed nos. At the earliest possible.

Request you to please call on my alternate number [protected] on an urgent basis or let me know were can i come and meet you in person

Dear sirs
Vodafone service for the last 10 days has been bad and am unable to understand how come suddenly it has gone so bad when we never had any issues with vodafone. I am not able to make any single calls without getting dropped or the other party cant hear me, the same with anybody calling me its gets cut or no one can hear.
This is a serious problem and needs to be addressed, pathetic service.

Sir,

My cell number is [protected].in my address details while recording the suburb bandra (East) the vodafone executive has recorded andheri (East). All other details are correct. Now for correction again vodafone is insisting that i should give another set of documents.

My contention is that since vodafone executive has wrongly written my suburb name why should i give details. I have approached all the officers but either i have received stereo typed reply to furnish set of documents and from appellate authority no response is received for many mails.

Hence this complaint.

Mrs aarti y. Gokhale

I have been facing constant issues with vodafone 4g network since last one month and the network does not show on the top of the phone. Apart from this, the speed of the network is worse than 2g and the internet is almost unresponsive majority of the time.
I would like the network issues to be resolved at the earliest since this is causing huge problems in calling, connecting, voice breakage, call drops and internet connectivity issues....

Hello sir
My all vodafone services have been barred but network is available & also i have been rechaged my number and its done but my incoming & outgoing call showing barred. I have no alternative number to take call and surf net.
Please suggest me sir what step i needed to resume all services and solve my problem as soon as possible.
Thanks
Ajay pandey
Delhi ncr

In my home @Kanchrapara (PIN 743145) and the place where I live in Kolkata (@Kestopur PIN 700101) the vodafone internet data coverage is very poor. I always get no or only 2G data signal which essentially good for nothing.

I effect, I have been paying for a service which I am not consuming at all by post-paid bill payment.

I have logged a complaint (reference number[protected] for this and Vodafone team has done they could do, ETA was 11th June 2018. Their bit to resolve it did not help it at all.

I have accumulated about 89 GB Data in my plan (please refer to the screenshot attached) which I can not even consume.

I would like to have compensation for the paid services which I was not served with.
or
I am thinking about porting the number to different service provider. Any alternative to enable me to consume the and retain the data quota will be considered favorably.

I Rakesh Singhania from Deoghar jharkhand mobile number [protected] ; [protected] siree network problem I very bad near my office laxmi bazaar near private bus stop many times I complain to customers care not any action take please inform Deoghar jharkhand 814112 if not I change to PORT...

Vadafone team
I on my vodafone no ([protected]]). I have received sms's saying that "re 1 store pack now active" and charges are being deducted.

As this service has not been requested by me, i would appreciate if someone in vodafone reviews my account, cancel all premium services or service packs and refund me the overcharged amount onto my mobile other wise i will put this complain to the consumer court.

Kindly confirm once this is actioned.

Thanks,

Sir i m using this no.. From nearly 6 years but i receive a network of single point only 4 g has not upto the mark.
From today my son has not show any network this is the major pblm i m facing.
To contact with my frnds n family is very difficult for me to contact so plss resolve this problem as soon as possible
I m not enjoying my net speed of 4 g this will give nearly 3 g speed.
So please resolve this problem so that i can enjoy my network with joy for that i had paid with that much expensive recharge. So plss resolve my problem as soon as possible.

Hi team,

I am writing this email with great dejection regarding the complaint number [protected]. I purchased a mobile in amazon on 2nd june. I hope you people are aware that when a customer buys a mobile in amazon, they will be credited 10 gb extra for per month. Being a vodafone customer for a long time, i believed that offer promised would be delivered. But i ended up with disappointment. Hence, i called customer support regarding this issue. Initially, they people were not aware of this offer and placed the call on hold for a long time and disconnected the call many times. After multiple attempts, one of the customer support agents logged a complaint regarding this issue. It never occurred to me that this would be my worst experience with vodafone customer service.

After two days, i got a follow up call from the concerned team. But, i couldn't pick up the call. Later, i gave a call back to the customer support requesting concerned team to call me again. Front end team were irresponsible, spoke very lethargic and provided me no solution. Then, consecutively i called customer support and thy said ticket has been closed stating otp not generated. It's ambiguous for me. How can a complaint be closed without intimating a customer and not providing a proper solution?. Front end team asked me to contact amazon customer support for data issue. Is there any logic? How can i contact amazon for data issue. The solution that the representative gave me left me dumb founded. But, still i called amazon support and reported th is problem. They clearly stated that amazon will never send any otp to generate data and this is a false information given by vodafone team. Hence, they asked me to contact vodafone and inform the same. Again i called vodafone customer care to assist me in this issue. The last agent to whom i spoke was very harsh and provided inappropriate answer. So, i asked him to transfer the call to his lead. But, he said there is no shift lead and he cannot to transfer the call and also system issue is going in their place and cannot provide any complaint email id immediately and placed the call on hold intentionally. Is this the way vodafone has trained the representative to treat their customers? Could i please have a rational explanation and a sensible solution?

Thanks and regards

Hi team,

I migrated my vodafone no. [protected] on mar 14, 2018 and did fcr of rs 48 in a local shop. After about 3 hrs, i recharged with rs 509 online, which did not happen. So i called and complained abt it. I was given refund reference no. E[protected]. Till not the refund is not done. Today when i called again and spoke to your cust. Care exe. Shubhangi, she said in the beginning that we don't refund and later she said it has been refunded already and to check with my bank. On requesting the transaction id for the refund, she said cant share the same. I then requested to connect to her manager, she said she cant and disconnected the call.

Sir / madam

My mobile phone get lost yesterday Sunday 10th June, 2018. I had met with an accident, and my mobile is stolen during the commotion at the accident location. Few people had started quarreling and throwing stones at our car and stole our car keys and mobile phone. We tried to call on that number after a while but it shows out of coverage. We have already lodged police FIR at lonikund police station.

Please block my SIM no [protected]

thanks
Basant kumar

I complain that i received the below message in my mobile, for the service which i have not requested.

Hello! Wwe zone pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs.90 has been deducted your current balance post service activation is rs. 2.302. To deactivate sms stop to or call 155223 (Toll free). Discorer cool games, apps, movies, music & more http://discover.vodofone.in/nf/

Today in about 3:40 pm i have recharged rs. 36/- for promo offer of 1.2p/2seconds facilities which was my offer. No sooner did i recharge an sms was received explicating "dear customer, now enjoy all local and std mobile calls @1p /sec for 30 days — vodafone". I was astonished. And thereafter from vv-vfca id at 3:53pm another sms was sent to my mobile number stating "congrats! You have received additional benefit of local mobile calls @0.2p/2sec for 84 days on recharge of rs. 36!" again i became astonished! Which will be the actual call rate for my number. Thereafter i made about 3 calls. At no time i can realise the actual call rate. It is my experience that at every recharge i have to suffer a lot due to eccentric activities of my beloved mobile network. But there is limit to suffer. Please solve my problem.

Hello,
I have a vodafone number. I have called customer care on 199 on 17th may 2018 for activation of sms pack of rs/- 149 in which they said i will get 3000 sms monthly as my sms usages was more i activated the sms pack. So after activating the pack i should not be charge for any sms i send after 17th may 2018. But i have been charged for the sms which i send after 17th may 2018 1rs per sms. I am ready to bear the charges for 4th may 2018 till 17th may 2018 but after activating the 3000 sms pack i shouldn't be charge why should i pay when i have pack active. So now when i called the customer care for asking why i have been charged they are saying you have been charge rightly because as per tri rule if you have already consumed or used 3000 sms you will be charge 1rs for per sms and even if you active any sms pack you will be charged. This both things they should have said me on 17th may 2018 when i called customer care for activation of the pack. It's they're work job to say all the information and rule to the customer. On 17th they said you can use all the 3000 sms benifite which you get in the pack. So i started messaging and so my unbilled amt was increasing day by day i also emailed the vodafone for the same but they said it's unbilled amt we dont have information for unbilled amt so wait till your bill date. So my bill got generated i got to know that i have been charged after activating sms pack also. Please help me with it
I got a bill for 5530/- rs. It’s not my mistake the customer care should have said me about tri rules and should have given me all the information. Where will customers find the rule!? It's there job to explain all the rule and information before activating the pack. They didn't said me anything about tri rule and all which they are saying rightnow. I am ready to bear the charges for 4th may 2018 till 17th may 2018 but after 17th may i'm not because as per me the pack was activated and the employer said you can use the benifites of the pack. I said them to recheck my bill and do a reversal but they denied saying it's right. How customer will get to know the rules? It's vodafone's job to say and give all the informations.
Please do something as soon as soon.

Vodafone relationship number :[protected]
Email id : [protected]@gmail.com