Vodafone India Complaints & Reviews

I have sent complaint mail and getting advertisements only in reply.
Is this the you people service and help customers. F
— forwarded message —
From: "nitin ranpuriya"
Date: 15 jun 2018 1:03 pm
Subject: complaint about bill
To:
Cc:

Hi,
I am almost one year old customer.
Last month i changed post paid plan and got informed that i will be charged 199 rs but i got extra 99 rs charged which i was not informed also for two days late taking 100 rs from me.
And when i am insisting customer care to reduce amount that are rude and telling me we will give you monthly one gb data only for 199 rs.
Other provides are giving daily 1 gb and you the worst service provider just taking money from old customers and giving 1 gb monthly

This is worst service provider and i am gonna post call recording on facebook, twiiter and youtube.

Reduce my bill by 99 + 100 late payment fees else i will discontinue our service and suggest my all friend circle not to take worst service provider aka vodafone.

Disappointed cusomter...

Dear sir/ma'am,
I submit a request to port my aircel sim at 02/05/2018 on dhubri branch.
My aircel mobile number [protected].
They have no active my sim card.
There have no response employee. They paly with customer. They have no understand and doing proper duty.
After submit the request i am visiting the vodafone branch to till today. They informing me there have link issue so they no checking my sim card activation status. I meet two employee there 1/debolina mazumdar
2/rakhi ghosh
They also inform me they no permission to give boss's official mobile number to customer. My alternate mobile number [protected]. My personal mail [protected]@gamil.com
I really filling disappointed with vodafone office dhubri branch and vodafone service.
Kindly active my sim priority basis.

I also hamble request to you that kindly active my sim.

Thanks®rds,
Alim uddin
Dhubri
Assam
Alternet mobile-[protected]

My internet is not working since i recharge my internet pack on 8th of this month.. I couldn't enjoy the service at all as there weren't any. There is no tower in my location, absolutely zero connectivity. Forget internet, you can't even call. Other services like jio... Airtel n idea networks r good... But voda networks r very very poor... Solve my problem asap otherwise give me refund of rs 396 for my recharge ty

I am from varanasi and i am not able to send sms through my vodafone mobile number even after linking it to my adhaar card. I went to the vodafone store where i got it linked and they are asking me to take my id to some far away vodafone office and get it activated.

Why do i have to take my id if the phone is linked to my adhaar, and i know that it's linked to my adhaar because i got an sms saying so.

Vodafone is screwing their customers in some or other way, last time they pwned me for 200inr because they didn't care to mention that the monthly plan that gives you free calls and 1gb per day internet will deduct your account balance once 1gb for the day is over unlike other companies whose speed gets reduced.

So, i won;t visit some service center and waste my time, it would be better if you fix this problem, otherwise if i were to visit service center, i will get my number ported to other operator that very day!

Dear sir,
आपको सूचित करते हुए मुझे बड़ा दुःख हो रहा है कि इतनी बड़ी कम्पनी में कोई सुन नहीं रहा है., मेंरा न.[protected] जो पहले रिलायंस कंपनी में था, विगत 6 माह से वोडाफोन (आपकी) कंपनी का उपयोग कर रहा है हु.
में 6 माह पहले रिलायंस कंपनी के सरदारपुरा स्टोर उदयपुर (राजस्थान) पर गया था वहा पर बेठे आपके एग्जीक्यूटिव ने बताया कि रिलायंस कंपनी का हमारी वोडाफोन कम्पनी के साथ टाई अप हुआ है, तो आप अपना नो. वोदफोन पर पोर्ट करा दीजिये, मेने कहा BSNL, AIRLTEL में पोर्ट करा लेता हु, तो आपके एग्जीक्यूटिव ने कहा सर न.. बंद हो जाएगा, आप पोस्टपेड ले लीजिए बेस्ट प्लान है.लाइफ टाइम के लिए (लाइफ टाइम इन्कोमिंग, आउटगोइंग डाटा फ्री, 299+gst =352 rs bill आएगा प्रति माह, मेने कहा प्रीपेड बेस्ट रहेगा, तो आपके एग्जीक्यूटिव ने कहा सर आप 3 माह बाद बदल लेना, और मेने न. पोर्ट करा लिया.

अभी अचानक मेरे मई माह का बिल 470 Rs.आया तो मेंने कॉल सेंटर पर कॉल किया, तो उन्होएँ कहा प्लान नहीं बदल सकता है.ओके तो में पंचवटी UIT udaipur स्टोर पर गया (7 मई) तो उन्होने कहा आपकी शिकायत मेल पर भेज डी है, आपको 72 HOURS में जबाब मिल जाएगा .
मेने 8 मई को कॉल सेंटर पर कॉल किया तो उन्होएँ कहा आपकी प्रॉब्लम समाप्त हो जाएगी.
जब आज 11 MAY को कॉल सेंटर पर कॉल किया तो आपके एग्जीक्यूटिव कहते है को आपकी तो कोई शिकायत नहीं है. इसका मतलब मुझे सभी ने बेखुफ़ बनाया.आप मेल कीजिये .
मेने नेट से नोडल ऑफिसर विनीता जी ([protected]) को कॉल किया तो फोन पिक अप नहीं किया, mumbai call[protected] किया तो उन्होंने [protected] पर बात करने को कहा, उन्होएँ कहा आपके न. को में अगले 6 माह के लिए 100 DISCOUNT करा दुगा लेकिन मई माह का आपको देना होगा.
आपसे नम्र निवेंदन है कि मेरा बिल कि राशि को 470 Rs में हटाकर 352 कि राशि कि जाए.
बात 100 Rs कि नहीं है, आप बता कर राशि लीजिये, और आके एएग्जीक्यूटिव को कहिये कि मिस सेल्लिंग ना करे.आप जानते है बाज़ार में कितना कम्पटीशन है, कृपया अपने कस्टमर को मजबूर न करे कि वह दूसरी कंपनी के पास जाए..वर्तमान में मेरी फॅमिली के 16 मेम्बर 10 न.आपकी कंपनी के उपयोग कर रहे है.
आपके जबाब के इन्तजार में.
please note last 7 days i m follow up but not any response even not picking my phone & reply my mail (nodal officer & appellate officer
प्राथी,
रोहित चौबीस
[protected], [protected], [protected], [protected]

My vodafone number was blocked for sms. I asked to customer care they said that i need to register with trai. Actually i did not do any kind of marketing.
I did speak 3 times to customer care. But result remain same, they said that "we can not help you, you should have register with trai as tele marketer". But i am not a tele marketer and i did not send any marketing message and i used to send messages to well known friends only. Vodafone is not maintaining good relationship with customer. More than 10 years i have been customer of vodafone. But they did not inform and not giving any warning but suddenly they stopped service. Very very poor...

Hi, i'm manisha prakash karekar. I am a post paid subscriber of banglore circle of vodafone. Recently i have been transferred to mumbai hence i approached a vodafone store store of vodafone on 28/5/2018 for porting my number. I visited the store 3 times for activation of new sim. My number was ported on 04/06/2018. Now when i call i am directed to tele verification. I think i made a wrong decision to port the number in vodafone. The attitude of support team is deplorable. Their service is below par. My sim is not activated yet. Kindly look into the matter.

Myself had visited on 7/06/2018 to the store cannought place, cidco, aurangabad. Store bearer sonali gaikwad, was not responding properly and kept my work incomplete, saying that it was closing time. Infact there was still time left. Very bad experience in providing customer help & behaviour. She was not good at conversation. Vodafone should look for good and well activated store officers.

Jun 13th, 2018

Sir,

​ Refer to the trailing mail, as per your requirement we had sent No Objection letter of Company along with it Identy proof, address proof, VODAFONE last bill and GST registration of the company . today on 13 June 2018 at 16.48 hrs
​We very much regret in informing you that, when we handed over the documents at your Vodafone store in Park Street to the representative of Vodafone named Mr.Swarup Ghosh, He behaved rudely with our one of the partner and told him this mail is not acceptable, thus these documents are also not acceptable .

We request you to kindly look into the matter and change the name to our Comppany's name if not done than we will have no option but to suite a case of harassment by Vodafone and its employees as one person sends the mail asking us to go to nearest Vodafone store along with mentioned documents when we send than at the store the other employee says these documents nad mail are not acceptable .

​We are enclosing herewith all the documents mentioned in your mail for your perusal and to take action in this regard .

for S.M . UMER & BROS

18, MIRZA GHALIB STREET
KOLKATA-700016

email [protected]@rediffmail.com

My name is sameer shaikh my number is [protected]... It has been a year since i have started your service and have been the bill but now when i asked extension for two days to pay the bill you have discontinued my service this was not expected from vodafone... Can you please call me on [protected] or [protected] for more details please call me asap because my services has been discontinued... Thank you

I don't have signal 70% of times in my working hours. When raised a complaint, vodafone doesn't pay heed.

When i tried porting couple of times to airtel, these fellows held my conversion without any reason.

Finally, when i wanted to disconnect, these fellows doesn't accept disconnection request/ convert to prepay request, the reason being every store has their own specific dates on which they accept disconnection/ prepay requests and when we go on that day, the fellow who has to take request is not available.

Vodafone is literally pain in #.

I have raised complaint with vodafone customer care with the reference number #[protected] for the data slow issue but vodafone customer care team closed my complaint without my consent saying that it's building blocked area... (Which is wrong information) when i try to call them i don't get proper response from anyone... I have been following this issue for almost 1.5 months with lots of calls to customer care team but i don't even get any alternative... I am mentally frustrated and exhausted with this careless attitude of customer care team

Your subscription for wwe zone pack has been renewed and rs 90 has been deducted. The service will get renewed on[protected]. To deactivate sms stop to or call 155223 (Toll free). Discover cool games, apps, movies, music & more http://discover.vodafone.in/nf/
This is the message which i got yesterday. The same i got last month also but left it because without knowing might have pressed any button.
But this month am same i have not activated any pack but 90 rupees has been taken from my vodafone number without my confirmation. Even i dont know wat is zone pack. But now am sure the people working are activating packs themselves and charging.
Iam very unhappy with vodafone nowadays. I need my amount back. Please dont cheat ur customers and
Please return my money back soon.

I have been using 3 numbers of vodafone. My sister who was using one of them lost her phone and was given a new sim yesterday with a promise that service will be activated in 2 hours. I have a billing plan with them and they have not actovated the service even after 24 hours and asking me to visit gallery. This is an efficient process and a sort of harassment.

Dear sir/mam,

It was a unfortunate experience with vodafone where i am highlighting my problem with you. For 2 week ago i called in your contact center number i. E. [protected] regarding the portability and ask the vodafone plan. The vodafone executive suggested me that one of special vodafone plan with 100rs discount rental i. E. @399 and shared the benefit of it. Last one week ago my airtel number was positively port in vodafone. When i registered my number on vodafone application and found @399 plan rental without any discount rental, then yesterday i called in your contact center and shared my whole problem but as per the executive there is no any special offer on your number, then i asked nodal number but nobody help me out in this concern and straight denied i can’t give you the number/don’t have number.

However @399 plan benefit as per the executive all voice call would be free with roaming incoming and outgoing. Also get 20gb data with carry forward for each month along with free sms.

Kindly look into this and give the satisfactory resolution on this so that i can continue use your services without any trouble.

Request number [protected]

I've been facing network and internet issue since 15-20 days, I had visited Vodafone Store which is located in Thakur village three times, two times their systems were not working. But when I got the customer service person, I explained him my issue and he said I will get a call back in 24-48 hours of time or they will communicate via email. But they never called me.
I have sent following emails to them to which they didn't bother to reply:

On Tue, Jun 5, 2018, 1:26 AM PRITESH GAJJAN

wrote:
I have filed complaint against you guys for your pathetic service and response, Please find below the link for the same:

http://www.icomplaints.in/pathetic-service-and-no-response-to-my-email-053976.ht...⇄

I hope this will wake up your customer service team.

Regards,
Pritesh Gajjan

On Thursday 31 May 2018, 2:44:50 PM GMT, PRITESH GAJJAN wrote:

Hi,

I'm facing network and Internet issue since past one month, I had visited your vodafone store in Thakur Village(Kandivali East) three times this month, two times your systems were not working, thankfully it worked out third time.
I explained my scenario to your executive, he said I will get a call within 24-48 hours but I'm still waiting for that call or any reply to my request.
I have bought a new phone and also inserted a new card in Feb 2018 just to avail your 4G service but most of the time I'm getting H+ sign for my internet which is off course not 4G.
My calls are getting disconnected or having network issues most of time in full network zone. You people just tell your customer that they will get a call or email but after that you forget them. I've been experiencing these since past few months.
I'm using Vodafone services since Past 17-18 years, paying my bills on time so I can expect some good network and services from your side.
My entire family and friends are facing this internet issue, I also gave few numbers to your executive and it's still unresolved.

Please let me know if you are going to do something about it or else we can look for another service providers.
My friends are really happy with Airtel!

Regards,
Pritesh Gajjan

Dear Sir,

Yesterday, I have done rechage Rs. 149 in my Vodafone prepaid no. [protected]. As per ur offers one month free internet and calling, offer provided by ur customer care and system also but after recharged I got 129 rs approx, then I have called in ur customer care for this matter, ur executive also told me that s offer is ok, but still offer not received so what should we do for taking offer?

Dear Sir / Madam,
I am Bivas Chandra Maity and i am a account holder in your network since 2008. Recently update my vodafone SIM Card dated[protected] then network not access to till date. I already touch 5 times my nearest customer service point, Arkudi, Chinchawd, Pune. Then i contact W B Customer Care but not solving this problem.
Mob - [protected]

Sir,
I am rajesh sampat and my mobile no. [protected] today 12.06.2018 since 12 noon i am not getting mobile network in my mobile
Kindly arrange to solve the same at the earliest.

I am suffering a lot i can not make call and not receiving any calls since my office land line is also not working

I hereby request to resolve the mobile network issue at the earliest.

Dear team,
Please intervene immediately, as all our no. S are saying temporarily disconnected. There is no network in them.
These are our company’s board line no. And every passing minute has a financial implication on to us.
Complaint registered against vodafone no.: [protected] (As given by vodafone customer service supervisor: sushant over call)
Complaint no. Ref.[protected]; complaint ref cell no (First five digits: 98213…..)]

Kindly note our plea here:
The vodafone nos. Listed below has never been used for any commercial purpose.
They are listed in our company’s website and utilized for inbound customer services and outbound reply calls only.

List of nos.:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Request you to kindly intervene and re-activate the above listed nos. At the earliest possible.

Request you to please call on my alternate number [protected] on an urgent basis or let me know were can i come and meet you in person