Vodafone India Complaints & Reviews

I tried to make a rechrge of rs97/- unlimited local calls for 28days in vodafone sim no.-[protected] with vodafone eshop on 24/05/2018through inb from indian bank. But the recharge failed due to resons unknown to me and the amount has been deducted from my account in indian bank. As recharge has not been done in the said no. The amount may kindly be refunded to my bank account at an possible earliest date. Waitng your co-operation and early action i wait
Yours
Anirudha dash

PLEASE HELP..!!!

Hello Sir,

I am continuously being harassed by Vodafone. I have been raising complaint everywhere in my best possible way. Please help and take necessary action on this and request a neutral investigation against this matter.

Synopsis:

This is to inform you that I have been following up with your customer care for wrong charges reflecting in my bill, but I don't see any action has been taken on to this other than the same repeated statement mentioned: "All the charges are correct".

The phone is in international roaming since Feb 22, 2013, and I never been used the data or charged for data and suddenly received the Vodafone statement having charged with Rs 4400 and that too again against some data service and for which Vodafone customer service executive failed to provide the accurate information about the data charged against which service.

This phone was never used and it was in switch off state in most of the time and used for OTP services in case of emergency.

and Suddenly Vodafone said I have used data service but I never used and why would I use the Vodafone number for data service whereas I have my local number with data service available and unlimited Wi-Fi at home.

Believe the phone always place in one even not changed a location single time

Complain No Registered with Vodafone:

[protected]

[protected]

With DOT

Registration Number: DOTEL/E/2018/13529

I would like you to investigate and waive the wrong charges. I am not going to any single penny for the services I have not used for.

I am available at +[protected] in between 8:30 PM IST - 10:30 AM IST.

Dear team,

This is to inform you, that my number [protected] is not working since last 6 hours. I got message saying it is been blocked by TRAI due to some reasons and customer care at vodafone gallery said it is blocked for 10 years. I have not requested to close this number [protected].

All my banking and other services are linked with this no. I have also completed KYC for it.

Hence, kindly look into this as priority and activate my number as soon as possible. Very difficult to work without mobile no working. Need quick ACTION on it.

THANKS
SHREYAS
[protected]

My grandfather had a sim card of vodafone one of our family member as linking of adhar became nesasary he went to submit his adhar card details.. He was told that he needs to change the name of sim of sim card owner. To change the name they transferred his prepaid connection to postpaid connection. Now after a month when we pay the bills we fid that it is far more higher then what he uses... So we went to the nodal office to change the plan.. But they are refusing to do so saying that according to company policy it can't be done till 3 months... So we agrre and go to them again after 3 months and they have the same answer that one more month is needed... We also asked them to close the connection but they are also refusing to do so. On the other hand their customer care says that there is no such rules

Hi my name is wasim. I have been using vodafone from past one year and since its a postpaid plan the money gets deducted from my credit card via auto smart pay. For the month of march tehy sent me a bill and deducted 880 from my card. I called vodafone to know why my bill is so high as i am on a 499plan and they said vas services were activated of 215 rupees and for which i requested a refund as this was not done by me and accidentally it got activated and they agreed to refund me the amount 215 and remaining amount of 665 was my bill which was already deducted from my card. After a week they sent me another bill of 660 stating that my bill is pending though the money was already deducted from my card on 4th of april and out of which 215 was refunded. I had numerous conversations with their customer care and team leaders (Abhisek nair, aswat, to name a few) and i escalated the matter to them and they promised me to sort it in 24-48hours. Its been 2 months i am still waiting and all i get is false promises and fake messages saying they have refunded me 880 rupees and thats why they send me a new bill of 665 but i have received only 215 rs from them as a refund and not 880 for which i have send them the card statements multiple times and all they do is promise me a solution but we never get to that point. I have a had a terrible time dealing with their customer care team. Managers etc as they dont reply to my calls or they dont come online and even if they do they give me a fake promise to resolve it. I have refused to pay them my pending bill of may as i still need to get my refund from them and i have made it clear that until i get my money back i am not paying them anything and for which they have agreed. I have been in touch with the floor manager aswat from vodafone and he hasn't been answering to my calls and emails as i feel he is not a person who has the authority to change things there. The worst happens when on[protected] my services were barred after me warning them repeatedly not to do so as i still haven't got my refund from them. Please help me in this as its been months i am dealing with this people but there hasn't been any response. Its a pathetic service they have offered and its a disaster how they wrongly bill their customers and we all have to go through the mental turmoil.

Vodafone deactivated my miss call alert services on 28/12/17 and even after writing several mails to appellate office they are not replying to my questions how to i approach consumer court please advise it caused financial loss and i was threatened also that i m raising the issue unnecessarily can you please help in this matter
Regards
Naeem ashraf
[protected]

Today on 23.5.2018 we visited vodafone store at nirman vihar, delhi -92, we took token no 450 and met counter girl ms neha, we requested to activate our pre paid service of mob [protected], which was already earlier activated by vodafone.

The counter girl ready to activate our mob ph under postpaid connection

She refused to activate under prepaid

Why vodafone pressurising for postpaid connection? When we are already requested and once activated for prepaid

Kindly activate my mob no [protected] in prepaid category immediately

Sudha
[protected]

I have ported my number from BSNL to vodafone around 10 days before. Suddenly they have deactivated my number. When I called to customer care they said that my local address is incorrect. If there is address issue they should contact me by same number or reference number. Without any intimation they have deactivated my number. I have tried to contact customer care and store they are not helping and also they are behavior so bad.

Because of Vodafone organisation I have lost my business. I have not seen ever such a worst, fraud, bad type of organisation.

Please take some immediate action against this fraud organisation.

Hi, i am vodafone postpaid customer ([protected]), i opted for DNS even thought i am getting unwanted cellphone calls every day and this leads me so embarrassing.
In a single day i am getting these mentioned call saying as they will provide bank loans and i suspect these are fake calls.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Can you investigate on this issue and do the need full soon with proper update.

I have purchased vodafone Sim from one of Vodafone mini store. I paid full amount for porting my number from since last couple days I am trying to get my service on Vodafone but I have no service. I am trying to reach that store they are not supporting as well while purchasing the connection I had strong feeling that I would be in trouble but after all I am consumer in India. It is cosumer`s duty to get service even though there is no service. I hope any of Vodafone guy is looking this forum and help me to resolve. Find below the address of Vodafone mini store
Wakad-Hinjewadi Road, S.No. 64, Shop No.1, Shivkrupa Complex, Opp. D-Mart, Hinjewadi, Pune, Maharashtra 411057.

My contact no is [protected]

I made a international roaming plan of 5750 for Europe tour. ( Mobile Number +91 [protected])

In the selected plan having incoming call and outgoing calls are free. But amount is deducting from the main account. So we couldn't get an incoming call or make a outgoing call.

But the same was not yet resolved from 22.05.2018 inspite of several call to customer care and email vodafonecare.[protected]@vodafone.com

I got call from vodafone sales agent to provide a postpaid connection. I was offered a connection for 299 + taxes with benefits suggested by agent, and one of them being mobile phone insurance. I accepted that offer. Now i paid for it, i am told the charges will be 399+ taxes per month and if i need insurance, i have to switch to 499 plan. This is wrong and unethical selling from vodafone.

I have paid my phone bill yesterday, so that i can move to prepaid connection, and today morning i got a message that i have activated these services, so i got charged for both of the services and due to that my prepaid connection request also got cancelled.
I have also been charged for numerous packages in past few months, none of those i had activated for.

I am fed up by the service and high charges of vodafone, they have litrally been robbing my whole family (4 postpaid connections) for months.

I would request a quick action, answers and my money back that they have been falsely charging me.

The customer service agents in the vodafone store hirandani powai are extremely unprofessional. I went to upgrade my 3g simcard to 4g sim. The customer serve agent vikas was extremely lethargic while giving me the new sim after hell lot of time he told me the old sim will get deactivated in 20mins and new one will start and after i left the store and after a while when i opened the new sim pack the seal looked like it was open and stuck again and there was no sim card inside it. I had to go back to the store and informed him the just took the packet and didn't even bother to apologise and new another representative who filled up a form and gave me another sim card and told me that it will get activated after 4 hrs. I told him that the old was to be activated in 20mins then why does this one take 4hrs? For this he replied because of the mix up it will take 4hrs. This is horrible since my old sim had got deactivated by then and i have to wait for 4hrs for the new one to get activated because of their goofup. Also this new rep also didn't bother to apologise. Even after waiting 4hrs my sim is still not activated.

Hello,
I recharged rs 458 1.4gb/day free calls plan on 14th may but still it has not been activated.
All my work is pending due to this. Please help me soon as possible.
Contact :- [protected]
Payment id :- nhmp[protected]
I tried calling the maharashtra circle customer care number today[protected] [protected] like 10 times today but i only get to hear the same prerecorded voice again and again. I need urgent resoulution.

Thanks and regards
Ralph
[protected]

My vodafone no is [protected], from last 14-15 days i am not getting internet speed and network too kindly resolve my problem or return my 509 rs recharge back... When i am unable to use it hardly then i have to change my service provider. I have complaint to customer care 4-5 times but no one is resolving my problem. You are providing your services for per day not even a day more than its plan what if i am unable to use its services from 14 - 15 days???

Can you explain that am i paying without using any service continiously... And how long it will go i am very disappointed with you guys becoause i am your more than 7 year old cusomer and now i ma also fed up with this service... No one is resloving problem of mine

It is highly lamented to brief you, in regards with this matter, for your remedial action, to firstly get the old accounts [protected]cancelled from your records, paid dues in dec 2018, along with cancellation mail.

Since then, it’s the second time, when my other number i. E. [protected] getting blocked & your recovery team rampant harass me on phone & later block the number without any reason. First, they did in dec 2018, then in feb 2018, now in may 2018.

I put up the request for cancellation of vodafone number in dec 2017 and surrendered [protected] number.in the consequences, my other vodafone number get blocked by the agency for a week time, post that when i confirmed to paid money 777, which was a seer extortion. I paid twice the billing amount.

Again, i am getting a call on my other vodafone number that pl pay your outstanding i am not using this chips since 27 dec 2017. Find all details, from redressal mail to vodafone to do some remedial action immediately.

Regards
Vijay

Hi

I recently made a wrong recharge of rs.158 to a number [protected] which was originally intended for [protected]. I wrote to vodafone customer care but they were not co-operating even if i provided the evidence of this wrong recharge.
Operator reference number: onr[protected]
And recharge time is : 22 - may-2018 12 :33 pm

Recharge done using paytm.

Dear sir,
My vodafone no is [protected], from last 14-15 days i am not getting internet speed and network too kindly resolve my problem or return my 509 rs recharge back... When i am unable to use it hardly then i have to change my service provider. I have complaint to customer care 4-5 times but no one is resolving my problem. You are providing your services for per day not even a day more than its plan what if i am unable to use its services from 14 - 15 days???

Can you explain that am i paying without using any service continiously... And how long it will go i am very disappointed with you guys becoause i am your more than 7 year old cusomer and now i ma also fed up with this service... No one is resloving problem of mine

From last one year, i was using vodafone prepaid. Then for some time i went to abroad. When i returned they terminate my connection. Saying that this no. You have ported from idea so they will cut it. Then they told me to they will start the no. But they will do in postpaid and after 3 months i can change in prepaid. On 8 feb, recharged for inr 509 which is useless. One week before i went to vodafone store in sector 35, chandigarh. They told me after bill generation on 21, they can change it prepaid. Today i have gone there and they are saying that i have to wait until 10 june. I am not statisfied with there service. Do something or i will complain in consumer court.