Vodafone India Complaints & Reviews

Dear sir,
I am debasish ghosh, i was trying to recharge my mobile 8/05/2018 but the recharge was unsuccessful eventhough, my money has been debited from my account. Please help me to solve this problem. I am providing the details below.

Recharge 1.

Ac no. [protected]
Mob. [protected]
User id. Rdebasish
Service provider. Vodafone
Amount of recharge. 100
Reference number. Tid
: uh[protected]Recharge not done)

Recharge 2

Ac no. [protected]
Mob. [protected]
User id. Rdebasish
Service provider. Vodafone
Amount of recharge. 100
Reference number. Tid: uh[protected]Oper ref :onr[protected]). (Recharge done)
I booked a complaint on sbi with a ticket number [protected] and its resolved without being solved. They told me to contact service provider. I talked with my service provider but they have no history about the failed recharge. This is the second time i am facing the same issue. Being a nationally reputated network service provider, you guys are also picking money illegally from their customers. I'm uploading picture you can see one successful recharge one is not. This time no more trust on vodafone. I contact with both sbi and vodafone but both are denying to take responsibility of this problem.

Regards,

Dear Vodafone Team,

My Name Is Urvish Tala, I Am Postpaid Customer, My Problem Bills charge And Every Day Call Me Your Customer Care Employer And His Give Me Commitment To resolve My Problem But Still Not Resolve And I Am Angry With Your Team,
Pls Solve My Issue As Soon As possible I Requesting Vodafone Team,

Regards,
Urvish Tala

Hello,
I am prerna saxena, using vodafone services from last more than a year as a postpaid customer,, some times network issues connection issues can be understandable but this time 720rs. Extra for some vas service???
I never used any vas service device security and u guys and just saying pay pay and pay... Not giving any resolution,, from last more than 15 days m just taking followups only.
U tell me what to do,, should i continue with u guys with few more connections of my family or friends or o just have to give negative feedback of yours after getting out from vodafone.
I am seriously very much frustrated now.. Hoping from u now. Help me out.
[protected]
Prerna saxena

One of the worst service in mobile portability module is vodafone.

I have given my portability request during the month of february 2018, since then i kept following the customer care and vodafone store where i requested the portability service but none of them know the status. Rther they have a standard answer saying 7 working days to get acivated.

I have visited to the vodafone store more 7 tines nd no progress.

Nobody from vodafone customer knows what happening. And i also asking how to return the port codefor changing to other new work but again they don't know.

Hello vodafone never promote youself fake saying best network in the world with 200mil subscribers.

Regards
Vijay

I have been abroad for 3 months and my vodafone balance is now -78 i haven't made any call or message still u are saying it will automatically be activated and you take money from my account how is it possible without my permission. Why are u activating these things without customers permission feels like you are cheating customers and stealing money.. And when i came to back to my country i was unable to make calls at airport. I'm from kerala circle my number is [protected]

You guys are cheating customers simply deducting balance for unnecessary internet ad services which i have not subscribed for. Its not the 1st time 2 days before u guys looted my 60 rs and returned it back then the next day u again took my 35 rs. Vodafone is the worst network ever seen in indian telecom industry u guys are not service providers u r just robbers looting money from customers really fed up with vodafone. My no:[protected]

A man named Raj Malhotra claiming to be the employee of ICICI bank has called me up from the phone number- [protected].
this person has said that i will have to apply a new credit card and for that teh bank is giving me free of cost with 3d secure pin. for that reason he by all indirect means has got my card details and said i have 19998 reward points and i can redeem them for credit card payment and initiated a transaction and asked me to type the otp on my phone. I had doubted and enquired but the man seemed to be very convincing employee of ICICI bank and said it is the new procedure,

i request you to please revert this payment and return the money back

Hello! Bollywood gossip pack is now active on your number, as requested. This service is valid till[protected] and a 15 days rental of rs.75 has been deducted. Your current balance post service activation is rs.28.0316. To deactivate sms stop to or call 155223 (Toll free). Special offer! Now enjoy free profile tunes on callertunes app, click hyperurl.co/vs. Dial 1234 (Toll free) for more songs.

My wife didn't activated this service and immediately stopped it as soon as i got the sms but 75 rs is deducted from my wife mobile please refund the money for the same my wife number is [protected]

This is to inform you that vodafone have deducted my main balance without any reason. Now when i called enquired about this. They replied me that due to usage of data pack it was done. Its not at all possible as because i am using a corporate sim of airtel and its all set in my network preference to use the airtel sim so how is it possible that my balance got cut for using net when i hvnt used it.
Hoping for a fast reply

— forwarded message —
From: "moorthi palani samy"
To: "[protected]@idea. Adityabirla.com"
Cc: "vodafonecare. [protected]@vodafone.com"
Sent: sat, may 5, 2018 at 9:55
Subject: fw: payment acknowledgement along with receipt on email

Dear sir // madam,

This inform to you that for my mobile no : [protected], previous network pending bill amount rs.116 already paid on 27.04.2018, now my outgoing call stop, sms stop last 2days without any information.

T take civil action to vodafone network.

Payment receipt copy attached

=
Thanks & regards

Moorthi. P
Email - [protected]@ymail.com
Email - [protected]@gmail.com
Cell[protected]
Cell[protected]

— forwarded message —
From: "[protected]@idea. Adityabirla.com"
To: "[protected]@ymail.com"
Sent: sat, may 5, 2018 at 10:07
Subject: payment acknowledgement along with receipt on email your idea mobile number : [protected]
Dear customer, greetings of the day! This is with reference to your email regarding payment updation. We apologize for the inconvenience caused to you. We wish to inform you that we have received your payment of rs.116 /-on 27th april 2018 and same has been updated in our records. Also

Resp mam/sir
This is to inform you that i have just change my plan and customer executive told me that i will get 20gb permonth internet data which if i would not use will add in the next month i have not use the internet for last 3 month but used in current month than why my bill come around 744
This is too much normally bill come of rs around 500
Pl correct the bill
Thanks

Sir i am availing vodafone post paid mobile services against no.[protected].
As per records my monthly bills are always paid before due dates and as on 10th may rs 522 are paid as advance.

Since i was expected to be on europe tour from 24th april to 9th may i contacted vodafone office chakrata road dehra dun and enquired about international roaming package for europe. I was told to deposit rs 5000 as security and avail i-roam plan for 28 days with free unlimited outgoing and incoming for most of stations in europe.

I had completed my paper formalities and deposited security money of rs 5000 also on 23rd april. Rep. From vodafone also visited my residence for verification.

I had left on25 april. After 2/3 days there was message from vodafone that my usage bills for international roaming has exceeded an amount of rs 8000/ and my mobile facilities put under suspension. On enquiry it was learnt that roaming charges levied on my mobile were under different plan and rates and error needs tobe corrected by vodafone.

With lot of pursuation my mobile phone service was restored on 2nd may. However after 2/3 days again there was a message that my bills for the exceeding limits and facilities withdrawn from 7th may.

I returned to india on 10 may but my my phone services not restored. Vodafone is not divulging what is the error in billing
And say that billing details will be prepared on 18 of the month.

Dehradun vodafone manager has referred the matter for correction to their higher management in last week of april from where the clearance is awaited causing me all the hardship, despite having paid for 28 days facilities and not getting the same even for 14 days.

I need immediate redressal or shall be compelled to approach to consumer forum

Regards

Sachin sain
Dehra dun

I transfer mu number from postpaid to prepaid and took new prepaid sim for same 2days back...
Its getting network but not activating...
As per instructions by vodafone store.. I called 59059 for activation.. But on that number it's only telling process for adhar links...
I have paid my all dues at store updated by store and also did first recharge of 229rs for activation same time
But still it's showing zero balance
Please resolve urgently

On 22nd My internet started charging for the data i was using however the same day i received a message that last months 5 GB data has been rolled out to current month. After this I called your customer care & your executive said that I've consumed whole 20 GB data (My data limit while joining Vodafone is 20GB + 10 GB extra - Not applicable to my account yet). this is the first miscommunication done from your end.
Secondly no postpaid network charges you once you consumed your 4G data rather than that we can still use internet but in 2G speed which was also proposed me at the time of joining you. I got charged for around 500/- rs & now you my internet speed reduce to 2G for free which is ridiculous!

Today I got the messaged that we have added 20 + 10 GB internet in your plan for which i got surprised!!! but now when i called your customer care again for waive off they told me that it's 10 GB only & not 30 GB (20+10). This is the second false commitments received from your end & I do have proof of all with me (Attached as well FYR).
Even though having 100 free SMS I still got charged, why?

I WANT WAIVE OFF FOR THE EXTRA CHARGES OCCURRED or I'll not pay the bill & file a suit against you guys with all the proofs.

Sir my prepaid number is [protected] i was relocated to dehradun and port my number. After submit all document in dehradun store i got new sim and activated layer but after 15 days it was deactivated without any notice it was so discusting i am help less. After that i go the store but all staff r inexperience at dehradun rajput road. That give me new sim and it will take another 3 day to activate sir i am frustrated with the service. Pls help

Hello, i have paid and activated international pack for unlimited incoming calls in dubai for 2 days from 31/mar/2018 till 1/apr/2018.

Since my dob is 01/apr/2018, i was supposed to make calls and suppose to receive calls whereas i was only able to make calls for 10-12 mins and even from 1st day mid night, i was not able to dial any number.

Every time i dialed any number from device, it used to show "line busy" whereas i was able to dial form my another number from same device.

I paid 1151/- amount for just 2 days and i was not able to use it. 1197 is not big amount but i paid only for 2 days which is not normal.

After paying to vodafone and not able to receive services, which makes you feel cheated.

I complaint the same on vodafone customer, they checked and said that service has been registered on complaint number# [protected] & will be restarted in some time and you will not face any issue, but no luck.
I tried reaching them again but they directly mentioned that service has been expired and in future you will not face. But honestly i will never trust vodafone communications.

Vodafone is charging high price for 4g data and the speed is pathetic
Upon complaining multiple times there has been no action taken and only assuarance have been given, from last 4 months i am struggling to get resolution from vodafone on the subjected issue.

They are even not ready to give commitment on the resolution date.

My simple question to them is if they are not able to address the issue or not provide good services at a certain locality why do they issue their services for the zone

Unauthorisedly deducted from my balance towards service activation charge for ultravideos pack on my mobile though i have never requested for this service.

May i, therefore request you to please arrange to (1) enquire into the matter,
(2) stop this service forthwith and also
(3) arrange for refund rs.99.00 so deducted from my balance, unauthorisedly.

Balance deducted on account of data usage without data pack. But i didn't switch on the mobile data at all. I never use mobile data at all.

Checked with customer care, they say they cannot help it as there system shows usage of data. This is simply cheating as i dont use data at all, and the time of data usage mentioned at that phone was not used at all for any call /sms.

I have been using my mobile number for past 7 years. I recently was out of station for 2 months. When i inserted the sim it showed sim registration failed, i came to know my number is allocated to some one else. My point is how come in this much short duration you can allocate my number to some one else? This number is update in all my bank accounts, demat, pan detail, aadhaar account. My privacy is at risk as all the sms (Verification code, otp, urn) still goes to this number and i am fully prone to fraud as well because of exposed information. How irresponsibly my 7-8 years old number was allocated to some one else. After this long service i did not expect vodafone to act so irresponsible which put mt at very high risk. Kindly take this matter urgently and give me chance to re activate my number.