Vodafone India Complaints & Reviews

Hello, i am not getting internet speed ever since i recharged my no. With rs 199 unlimited plan. They cheating with people by giving 2g speed on 4g plans. Also unable to port to airtel. When i tried to send sms to 1900, it gets failed. Costumer care executives are rude and giving # reasons. Vodafone is looting money from people.
Please help me asap!!!

Hello,
On 11th april 2018 i recharged my vodafone (Prepaid) for rs 176/- successfully.
However what i received on sms (Break-up of charges) was rs 4.18 talktime, rs 26.85 as gst, rs 144.97 as access fee and a new balance became rs 9.38. While recharging, i had indicated "unlimited calls + 1 gb for 28 days" which the vendor confirmed. Now i see my data exhausted. What is access fee, why it is charge? Request refund or else service will be discontinued!

I am PORT my jio number to vodafone but his response very bad network problem and calling problem
I am change sim within 7 days but no improvement
Vodafone assistant not respond
And a person visit my home talk to very bad language he said I am vodafone assistant but his use also jio or reliance number
Vodafone company employee use jio so I understand voda very bad service
Every month bill generate but problem not solved and no response me
Find attached ( this person call me on behalf vodafone or visit my address and use jio sim)

I am PORT my jio number to vodafone but his response very bad network problem and calling problem
Vodafone assistant not respond
And a person visit my home talk to very bad language he said I am vodafone assistant but his use also jio or reliance number
Vodafone company employee use jio so I understand voda very bad service
Every month bill generate but problem not solved and no response me

I applied for mnp port out on my postpaid connection on april 21. It got rejected by vodafone on april 25 with a reason code saying "outstanding payments due". My billing cycle is 1st of every month and i had paid my last bill on april 5 completely. At the time of making porting request, there was no pending bill but the bill for next cycle would get generated on may 1. To avoid surprises, i paid an advance amount of 250 too.in spite of that, my porting request got rejected. Vodafone is simply putting me through pains after i said no to their calls of convincing me to remain back with them. This is against the rules and amounts to cheating. Please help me out.

Thanks.

My Vodafone postpaid Mobile No Is [protected]..unnecessary Bill send to me & said bill paid otherwise your Number services is restricted..I don't pay unnecessary bill..I told how many times my usage is not over send me correct bill don't agreed my mobile no outgoing & incoming services restricted plz my Vodafone no services activate fast and I pay my actual bill

Hello,
I use Vodafone prepaid and I done two time recharge on 23 April 2018 on my number but recharge failed and recharge amount deducted from my bank account. Still today 27 April and not get refund from Vodafone India...they provide a very poor app name my Vodafone and I tried to reach customer care but they block my number for customer care service.
I kindly request Vodafone to get refund of my amount as soon as possible.

Thank you,
Pratish Patel
[protected]

Cancellation request on 15th. Spoke to customer service rep, who supposedly had cancelled it told me it would be cancelled in 10 days. I called back in few days and was told no such request, that I had to go to a store to cancel . I did go to store and cancel on 27th April. Bunch of bloodsuckers .

*without prejudice // this message is written entirely without prejudice as
To the rights and/or defenses which i have, under the applicable statutes
Or rules of law, none of which are to be regarded as having been waived.*

* to: *

*mr. Sunil sood– ceo, vodafone india*

*mr. Balesh sharma - coo, vodafone india*

Dear sirs,
With utter disappointment and anguish at the way a world class brand of
Vodafone is heading, i am writing to you to bring below matter to your
Attention.

Currently a loyal customer of vodafone for over 15 years, and having
Travelled abroad several times in last decade – i am neither new to mobile
Usage nor first timer to roaming / gprs or data usage.

In today’s time while organizations are going out of the way to keep
Customer satisfaction level high, unfortunately vodafone india under your
Able leadership seems to be moving away from it.

We have to file a claim for non-performance by vodafone as while travelling
From delhi to lagos last week, my roaming services were exceeded on agreed credit by vodafone, services cancelled randomly that put me in severe difficult situation overseas, not informed to us, no alternate support
Given, we were harassed by your attitude, leave alone my family in extreme
Worry while they tried to make alternate emergency contact arrangements for your fault, error or slackness.

I also note as correctly mentioned in your below message that credit limit
Agreed is set at inr 5000/-. For my better understanding of the situation,
I demand you show me an agreement where i allowed you to increase this
Credit limit?

I immediately demand an immediate corrective action from the team that has mishandled this situation, remove all amount in excess of any agreed credit limits besides providing me detailed supporting of first inr 5000 as well and restore all my services with immediate effect.

Please take it up and revert with detailed explanation as well as action
Taken report. I shall not refrain from taking this matter further unless
Resolved at the earliest.

I look forward to having your feedback and action taken report on this
Matter soonest as well as restoration of all agreed services.

*i also reserve my rights to claim against all losses, delays, costs and
Expenses directly or indirectly as a consequence arising from this matter.*

Best regards,

Gaurav asija
Lagos
Vodafone india no : [protected]
Email : [protected]@gmail.com

My core balance was 516.71 on 21 april in morning and i am having 509 recharge which offer 90 day free calling and daily net, and sms. So i should not be charged unnecessary.
On 21 april one service of 49 got activated automatically, i tried to cancel the service and one more service got active and 150 rs got deducted, i called vodafone customer care and they cancelled the service and refunded 150 rs.
After that again one service got activated and 49 got deducted, i called customer care and they refunded some amount.
Yesterday one more service got activated and 99 rs deducted. I called customer care and they refunded 99 rs.

But in all this my 98 rs was stolen from vodafone. My balance on 21 morning was 516.71 and now it is 418.71, feeling cheated by vodafone, using vodafone from last 7.5 years still they are cheating old customer seems they dont want old customer.

I have been facing this issue since last 8-10 days. I am being sent sms of confirmation to subscription to various vas services such as "how to videos", "re 1 store" etc. Everynow and then my balance is getting deducted because of this.

Initially i called customer care and i was able to talk to customer care executive and they says that its getting subscribed because i am clicking on ads etc. Now the problem is we have been using various gadgets and internet since 1998 and being tech person we clearly know what to click and what to not. Even if there is something done by mistake it cant be going on and on.

Initially for first 4-5 attempts for me to call customer care and asking for solution they refunded my balance for few instance and deactivated the services. Last (Before 2 days) i was told that now they are deactivating vas services itself so that i dont get subscribed accidentally as well. And in future i cant subscribe even if i want to without contacting customer care first. I agreed to the same and i got confirmation sms of such deactivation. But again after 2 days of relief now again the same issue started and my balance is being deducted for "how to videos etc. And this time i call 198 - i am just taken round and round around ivr options and not getting through to customer executive talk.

Its total waste of time to try to get resolution on calling customer care. I am seriously disappointed with such behavior and false deductions. Kindly provide me proper solution with refund of last such deductions and close all vas services being automatically subscribed to the my vodafone number [protected].

I am feeling helpless at the moment on this situation and hoping that someone from vodafone takes look at this complaint and give me resolution otherwise i have no other choice but to get number ported to other provider where i dont get such issues.

Note: all these issues where never present when i did not recharge my number for unlimited packs. I was using it normally. But since i recharged the number for unlimited pack for 84 days - since then my main balance is keep on going deducted multiple times without me subscribing any services.

Hello,

From last 2 months i have tried multiple times to port out of vodafone network to airtel and have send the port out sms to 1900 with my mobile number in prescribed format. Yet vodafone is not allowing the sms to come through to my mobile. My vodafone bangalore number is [protected]. I need to port out immediately as there is no vodafone network in my home so causing great inconvinience.

Please take action against vodafone.

Thanks,

Arnab bhattacharya

[protected]

My name is vicky sharma, using vodafone postpaid number [protected]. I had complained about network issue in january, february and in march too. Whenever i asked about my complaint status they said i hadn’t logged any complaint. I checked about this in application, it is also showing my logged complaint has been closed. It means they have been solved but still i am having a lot of problem in my network i am unable to make calls and to use internet. But still i am paying my bills for each month. Who ever try to call me my number goes unreachable. I am paying for those services which is not being given to me. My unused data is 100gb. If i am paying to vodafone they should give me service, if they are unable to do so, they should return for what i had paid.
I request to vodafone to return my money how much i should get.
Adding a screenshot may check

I am laxmi tamang and i have postpaid no.[protected], your agent who address me as "komal" her phone. No.[protected]promised me on 28th march, that she will waived 200rs. From my current bill and make the adjustment, she promised last month on 28th march and today is 26th april even i call her to remind her since last 3 days, she is folling me by saying i will do it by next 30 mints but till today no action has taken place.. What type of customer service is this.. Vodafone need to be banned they are scaming postpaid customer they fraud me.. This company urgently need to be banned..

I was USING VODAFONE CARD MOBILE NO. [protected], [protected] before 3/4 days the both number are barred from vodafone.
after contact to Vodafone store, they said the due to commercials used Trai have disconnect the number which we have not used the commercials .
I am using these number for personal use, these number we have not use for any type bussiness

This is very harriashing and mentally disturb still i am confused why these number was disconnect.
great services by Vodafone

Please tell us why the number has been disconnect.
I have also try to to connect the TRAI.

Vodafone is continuously engaged in excessive billing of 37 nos. Of our cug series. We are highly frustated, no on cares to take responsibilty. Relationship manaager are not attending calls, not providing necessary explanations towards our query. They do not stick to their own words.
This is really pathetic condition of vodafone and its services.
Vodafone people are not reverting to our conversations. Each and every time they used to explain us with various excuses for excessive billing.
Vodafone takes no responsibilty towards their customer satisfaction.
Everbody throws ball into another one's court.

Hi,
I am a non satisfied customer of vodafone. I am being charged with a service which i did not asked for and will have to pay for that.
Hence, i thought to move to jio... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 50 times...
By speaking to customer care for solution... They keep giving non sense / irreverent solutions: -

I have been charged 9699.26 inr (Unbilled amount) for 2g internet use by vodafone (Prepaid) now my outgoing call has been barded, untill i don't pay the amount. I've never received any notification or warning that i've crossed my credit limit which is 3500 inr. And when asked, they replied that they never wanted to disturb me by the notifications. Is this how it works? Is this right to fool your customers and overcharge them?

Respected sir,

I mr prejish requested an address change of my vodafone bill to a new address on 16th april 2018. However, i contacted the customer care many times and also forwarded the emails to concerned team including the nodal officer and the appalette. Sorry to say that no use for both. I do contacted both their number but not even bother to pick up the call and talk.

I clearly stated that before this month bill generation (That is on 25th) i need to change my billing address so that i can get my bill in the new address. For that i was doing an excersise of calling and emailing the details for more than 10times but no use.

When i asked today about my request number they told that they will reopen it. So that means they have not taken any action on that request.

I request you to please look into this matter and advise me.

My vodafone numbers are [protected] and [protected] and the request number is[protected].

Thanks and regards
Prejish

Vodafone no [protected] provided incoming and outgoing call detail from 01/04/2018 to 25/04/2018. I want to detail of these no for my family security. Kindly send me detail of these vodafone no. Please send me on my vodafone no. To my personal secuirity purpose. Kindly fullfill my request to provide me details..
Regards
Ll kharadi
Vodafone custumer