Vodafone India Complaints & Reviews

It is to inform you that myself archan chandra chandra (Msisdn - [protected]) recently ported in to vodafone in order to get a proper service but things turned worse.
During the porting period from airtel to vodafone a outstanding amount of rs-174 was showing due which i paid 4th of this month and then directly went to vodafone store situated opposite to mahindra chandra college (Shyambazaar, kolkata, w. B) and asked the lady present to make a note about the payment made by me, she then said there is nothing to worry as the connection is running properly and do contact the outlet if my connection gets barred. On her comment i was disheartend so i took the onus of informing the corporate desk of vodafone with proper document. On the very next day i got a confirmation both through telephonic and through mail (Interaction number being [protected]) that my payment has been received and thus my connection will not get barred. After that i use to regularly get message of overdue payment of my previous operater which i tend to ignore as i already paid the said amount and also got the confirmation. To my utter disbelief my connection got barred on 16th of this month when i enquired the customer care they said the barring happened due to non payment of my dues of previous operater and asked me visit the store so next day when i went to the store and told my problem the lady present there said they can't help as the connection got barred by the airtel then i went airtel store and told my problem they said as i was not there customer anymore so they don't have the right to block my connection then again i went to vodafone store and the same then the lady said to bring the money receipt and there after again i went to airtel store and asked for my money receipt which they sended to me through my mail id. One reaching the vodafone store i said that the money receipt is my mail but my connection is barred so can i use their system which they turned down and asked me to fetch the hard copy of receipt then i came out roaming around the street in this heat looking for a cyber cafe which i could find due to the afternoon time all the cafe was closed. On dejected i returned to my office then i called up the appellate desk and told my problem they as per voc opened my connection.
Then when again mailed the appellate desk against the ill treatmentioned faced by me they also turned down my requested. Yesterday a person named joly sharma called me from the appellate desk and enquired my problem i told detailed about the thing i had gone through, to my utter disbelief she said that i was my fault as i didn't deposited the money on time and it got updated on 17th of this month and the confirmation mail regarding the payment made by vodafone was by mistake. So clearly told her that i had all the documents as a proof which shows that i had made the payment on 4th of this month then why i was made to suffer. She didn't had any answer so i requested her to transfer the line to appellate authority i want to talk to him and narrate my problem to which she denied.
Sir this is whole painful story which i went through. Hoping to adequate help and reimbursement from vodafone for the lose which i had to go through.

Regards,
Archan chandra chandra
Msisdn - [protected]

1. I deactivated my number in august 2017 and also got a confirmation from vodafone for the same
2. April 2018 they reactivated my number stating it was active under corporate category. I am being asked to pay for the services i dint even use.
3. After following up with vodafone customer care, they seem very confused about the whole thing and different representatives send me different resolutions and keep calling every day.
4. When i asked to loop in the manager i was kept on hold indefinitely.

This is nothing but looting customer. Asking for payments for services i dint even use and keeping my number active in a category i dint even ask. Very exploitative.

I ported my number from idea to vodafone (My bigggest mistake). Anyway vodafone has barred my number by sending a message saying ther is an idea bill pending of rs 13. I had already paid that bill and sent the acknowledgment receipt from idea via mail on their customer care and mnppayment id. They have still barred my number. I can’t even call their customer care now since the calls are barred. I have sent 10 mails to them but no one is replying. All my work is halted as almost everything is phone number dependent today. Worst customer care and mobile company ever.

Dear sir,
Kindly consider the following stated matter, and do the need-full.

1. Recharge date and time :21/04/18 7:51am
2. Recharge amount :199
3. Correct number : [protected]
4. Wrong number : [protected]
5. Website from where recharge was done :freecharge.in (Vodafone prepaid txn# onr[protected]
6. Alternate contact number [protected]
7. Problem - already unlimited recharge exists on a number (4 above) and another recharge done by mistake while needed on another number (3 above)
7. Free charge said they can't do anything as vodafone don't allow them reversal.
Contacted vodafone customer care 1s person checked that issue acknowledged & transfer to senior but my balance got reduce to 0 and after racharge also not able to reach to customer care number it loops in ivr menu options even after selecting talk to customer care executive. I have even tried to reach through twitter handle there was just assurity issue get resolved. But till now i have not received any callback or issue resolution.

Best regards
Mukesh khatri

I can't send any outgoing sms for more than 2months and when i asked my customer care they said that my outgoing sms has been blocked since many bulk service messages was sent from my mobile number but i did not send any service messages and they said they will register the complaint and they said to register my number in trai. I also registered the complaint but still i can't send any messages to anyone

I went to a recharge shop on april 18, 2018 to get a data pack recharge done. Where i happen to see that there is this particular data pack that says 2gb 3G data. I was amazed by the pricing and got the recharge for this particular data pack immediately. I did not receive any details regarding the same as there was no network on my phone (most of the time). Today, that is 20th april, i received a message from vodafone mentioning that I've use 50% of my data already. I was shocked looking at the message and immediately called customer care. After talking to an executive named karthik and a higher executive ravi, i get to know that this offer is valid only to certain numbers. What did that mean? The customer has to be educated about the offers. Instead of making the customers fools.

On 16th i requested to deactivate my number [protected] which customer care are not taking my request... I called up 20 times but they disconnect my call every time... They say i should convert rather convert to prepaid

Am already using 2 numbers [protected] and recently bought this new [protected] as i liked the number... So why am i being compelled to use 3rd number which i wanna deactivate.. Will vodafone will provide me free handset for the same...
Please do the needful or else am not gonna pay the bill of the said number...

Thanks

I am using my vodafone number from last ten years, but suddenly trai has blocked my number beacause of some promotional call which can be done my daughter by mistake. I am facing too much of problems because unavailabilty of my vadafone no. I am not able to operate my mobile banking also
I have request to you kindly activate my number asap.
My vodafone nos. Is [protected]

Regards
Harendra dubey

I am a vodafone sim card user of nagpur circle. I want my ownership change from my mother's name to mine. But my sim is a prepaid sim and the vodafone store is telling me to change the sim into postpaid plan then the ownership will change. But i don't want to change my sim into postpaid nor i want to get a new sim. I need it urgent. Is there any other way i can get the ownership changed. Please help...

I dont receive any otp while registering in any websites or services provided by govt. But when i went to lodge a complaint against it on the customer care support, ivr does have option to reach out to speak with customer support as i followed whole procedure of ivr but did not find the option. The main problem is that i dont receive any otp. For example i have been trying to pay through sbi through my registered vodafone number. I dont receive any otp then i lodged complaint sbi for the same they replied back they sent me otp at some point of time but at that time no message was received by me. I have attached the copy of reply from sbi for the issue, please help me out. Even otp not received from many such services like registration in kent, sbi, bhim, sb secure app etc

My vodafone network has been discontinued from vodafone since past 1 month because of which i am facing several problems and still they are charging me bill for that period. This is nice way to earn revenue wherein, the number is not made available for use and still rental can be charged. The company wants me to pay for that period when i am unable to use telecom services and also for the trouble i have been facing because of discontinuation since past 1 month. I have query pending with vodafone till date which has not been resolved in spite of several reminders over mail and continuous description over the call again and again to vodafone executives.
I had ported my reliance nos. To vodafone through one of the authorized dealer of vodafone who claimed to avail me monthly rental of just rs 99/- + gst on my both numbers. Not using the number much so just wanted to keep the number active since it is registered under various facilities i agreed to him and gave my documents to continue numbers with vodafone.
On porting i received the message of red plan for which i reported the dealer and he told me that the bill will be generated according to rental of rs 99/- only. I trusted him and didn’t have any confusion but 1st bill was rs 237.52 & 174.78 respectively on both nos. I asked the dealer regarding excess bill but he told that there was some mistake at back end process and rental of 99/- was not activated so 1st bill was in excess. I made payment for both nos. After few days on visiting vodafone gallery i just got my plans checked and came to know that still red plan was active on both nos. And immediately i asked them to change it to 99/- rental plan. My 2nd bill was rs 349.97 & 283.48 respectively on both nos. The dealer had already stopped putting stall where he was before. On enquiring from that area i came to know that he had fled away since several people use to come complaining him about his plans. I tried contacting him but he isn’t receiving any calls nor is he replying on whatsapp or through messages. I was misguided by vodafone’s dealer and i had been charged that much which was not even utilized and so i had raised this query with vodafone. Unfortunately vodafone company was not able to understand this matter. I received several calls from vodafone claiming that they will solve my query but they didn’t. I think i made a big mistake coming to vodafone. I am facing several problems since i am unable to utilize one of my no. I want to make payment but not for unjustified amount.
If vodafone doesn’t solve this than i won’t be paying this bill. I am sharing dealer details.
My details
Name - arpit kakkad contact no. [protected], place - mumbai

Vodafone deducted ₹18 for my 2 calls of total 85 sec. Saying i talked for 381sec each i. E total of 762 sec.
I have full proofs with screenshot of both calls & call durations from my call history.

Customer care executives replied to me with different reasons for deduction to same case & even blocked my no. When i complained for my refund urgently.

This is very annoying service.

I had applied three times for port out at vodafone, but vodafone is not processing my request. Every time I contact to vodafone customer care they are saying it is in process and will be done, but till date port out process is not completed. They have now blocked my number from contacting to their customer care.
I had applied on 6 march 2018, 22 march 2018 and 7 april 2018.

I am Krishna Koley from Barasat North 24Pgs Kol-700125 Have a Vodafone connection With No [protected] & Alternative No-[protected]
On 2.4.2018 a Call comes and auto activated a caller tune and deduction Rs 39. from my account when I Do Not press any button.But when I contacted yesterday customer care they said that auto activated & Rs 39 back on my account 24hrs.Till now not refand balance & call customer care he said that I have pressed any button but i have not pressed any button but the customer executive told me that he is forwarding the call to the higher authority but he cuts the call.The vodafone does not giving any chance whethere customer wants the service or not. They are doing this without permission of customer. please take the proper action as I can get my money back.

Hi, im moideen, From morning my vodafone number [protected] was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Everyday i will send messages to my vodafone retailer and relatives only.Without my knowledge they blocked.How to un block?Pls help me soon.. alredy iam advms distributer ple help me sir

My father is visiting vodafone store in karad to deactivate his postpaid connection for [protected] since 02-apr-2018 and he paid approx. 130 rupees on 2nd april and vodafone executive told him that you're in que and may take longer time than 2 days to deactivate the number. Till date my father has visited the vodafone store for 5-6 times and yet waiting to deactivate the connection.

The vodafone executive denied to provide copy of deactivation request and i'm sitting in mumbai afraid of whether they have actually disconnected the number or not.

Please take stringent actions on the vodafone store, karad, dist - satara, maharashtra

In two consecutive billing cycles, around 300 RS have been deducted as vas service charges even though I haven't activated any services. After I got the activation messages, I had sent the STOP message to deactivate the services. Still, I got charged for the same services. The Customer Support Executives don't respond properly, neither do the Vodafone store service associates.

I made two recharges of Rs. 24 through Vodafone app. Both times balance got deducted but the Internet plan was not provided but the amount of the recharge was deducted from my bank account twice. I have communicated with Vodafone about the problem with every proof provided but they are reluctant to give me back the amount as a refund on my account.

Dear sir / ma'am

I am using vodafone from many years and i am facing many prombelms from last 2 months but i was ignoring that, before 6 months the person from vodafone ask me to move for postpaid plans but the person has not given information about the roaming charges, that time hv took 2 postpaid plans, 6 months plans were working fine but now this month's bill amount has suddenly got raised so hv called costmoer care he told me about this month they hv charged roaming charges, now it's on height i am traveling to maharashtra my native place from mumbai, other all networks are providing free roaming for all over india n why vodafone applying roaming charges in maharashtra? This time i won't be able to make a payment to you because of this useless charges for both the numbers.
Pls do something asap
I want to switch my network from vodafone to some other networks

Thanks

I am customer of vodafone and having post paid connection and my monile number is [protected]. Ever where in south ex 2, signals are coming and my phone is disconnected regularly. I am having problem from last three months that i am not not receiving any phone call of my phone [protected] which is provided by vodafone at my premises m 13 south ex 2, new delhi 49.