Vodafone India Complaints & Reviews

Dear sir,
Kindly consider the following stated matter, and do the need-full.

1. Recharge date and time :21/04/18 7:51am
2. Recharge amount :199
3. Correct number : [protected]
4. Wrong number : [protected]
5. Website from where recharge was done :freecharge.in (Vodafone prepaid txn# onr[protected]
6. Alternate contact number [protected]
7. Problem - already unlimited recharge exists on a number (4 above) and another recharge done by mistake while needed on another number (3 above)
7. Free charge said they can't do anything as vodafone don't allow them reversal.
Contacted vodafone customer care 1s person checked that issue acknowledged & transfer to senior but my balance got reduce to 0 and after racharge also not able to reach to customer care number it loops in ivr menu options even after selecting talk to customer care executive. I have even tried to reach through twitter handle there was just assurity issue get resolved. But till now i have not received any callback or issue resolution.

Best regards
Mukesh khatri

I can't send any outgoing sms for more than 2months and when i asked my customer care they said that my outgoing sms has been blocked since many bulk service messages was sent from my mobile number but i did not send any service messages and they said they will register the complaint and they said to register my number in trai. I also registered the complaint but still i can't send any messages to anyone

I went to a recharge shop on april 18, 2018 to get a data pack recharge done. Where i happen to see that there is this particular data pack that says 2gb 3G data. I was amazed by the pricing and got the recharge for this particular data pack immediately. I did not receive any details regarding the same as there was no network on my phone (most of the time). Today, that is 20th april, i received a message from vodafone mentioning that I've use 50% of my data already. I was shocked looking at the message and immediately called customer care. After talking to an executive named karthik and a higher executive ravi, i get to know that this offer is valid only to certain numbers. What did that mean? The customer has to be educated about the offers. Instead of making the customers fools.

On 16th i requested to deactivate my number [protected] which customer care are not taking my request... I called up 20 times but they disconnect my call every time... They say i should convert rather convert to prepaid

Am already using 2 numbers [protected] and recently bought this new [protected] as i liked the number... So why am i being compelled to use 3rd number which i wanna deactivate.. Will vodafone will provide me free handset for the same...
Please do the needful or else am not gonna pay the bill of the said number...

Thanks

I am using my vodafone number from last ten years, but suddenly trai has blocked my number beacause of some promotional call which can be done my daughter by mistake. I am facing too much of problems because unavailabilty of my vadafone no. I am not able to operate my mobile banking also
I have request to you kindly activate my number asap.
My vodafone nos. Is [protected]

Regards
Harendra dubey

I am a vodafone sim card user of nagpur circle. I want my ownership change from my mother's name to mine. But my sim is a prepaid sim and the vodafone store is telling me to change the sim into postpaid plan then the ownership will change. But i don't want to change my sim into postpaid nor i want to get a new sim. I need it urgent. Is there any other way i can get the ownership changed. Please help...

I dont receive any otp while registering in any websites or services provided by govt. But when i went to lodge a complaint against it on the customer care support, ivr does have option to reach out to speak with customer support as i followed whole procedure of ivr but did not find the option. The main problem is that i dont receive any otp. For example i have been trying to pay through sbi through my registered vodafone number. I dont receive any otp then i lodged complaint sbi for the same they replied back they sent me otp at some point of time but at that time no message was received by me. I have attached the copy of reply from sbi for the issue, please help me out. Even otp not received from many such services like registration in kent, sbi, bhim, sb secure app etc

My vodafone network has been discontinued from vodafone since past 1 month because of which i am facing several problems and still they are charging me bill for that period. This is nice way to earn revenue wherein, the number is not made available for use and still rental can be charged. The company wants me to pay for that period when i am unable to use telecom services and also for the trouble i have been facing because of discontinuation since past 1 month. I have query pending with vodafone till date which has not been resolved in spite of several reminders over mail and continuous description over the call again and again to vodafone executives.
I had ported my reliance nos. To vodafone through one of the authorized dealer of vodafone who claimed to avail me monthly rental of just rs 99/- + gst on my both numbers. Not using the number much so just wanted to keep the number active since it is registered under various facilities i agreed to him and gave my documents to continue numbers with vodafone.
On porting i received the message of red plan for which i reported the dealer and he told me that the bill will be generated according to rental of rs 99/- only. I trusted him and didn’t have any confusion but 1st bill was rs 237.52 & 174.78 respectively on both nos. I asked the dealer regarding excess bill but he told that there was some mistake at back end process and rental of 99/- was not activated so 1st bill was in excess. I made payment for both nos. After few days on visiting vodafone gallery i just got my plans checked and came to know that still red plan was active on both nos. And immediately i asked them to change it to 99/- rental plan. My 2nd bill was rs 349.97 & 283.48 respectively on both nos. The dealer had already stopped putting stall where he was before. On enquiring from that area i came to know that he had fled away since several people use to come complaining him about his plans. I tried contacting him but he isn’t receiving any calls nor is he replying on whatsapp or through messages. I was misguided by vodafone’s dealer and i had been charged that much which was not even utilized and so i had raised this query with vodafone. Unfortunately vodafone company was not able to understand this matter. I received several calls from vodafone claiming that they will solve my query but they didn’t. I think i made a big mistake coming to vodafone. I am facing several problems since i am unable to utilize one of my no. I want to make payment but not for unjustified amount.
If vodafone doesn’t solve this than i won’t be paying this bill. I am sharing dealer details.
My details
Name - arpit kakkad contact no. [protected], place - mumbai

Vodafone deducted ₹18 for my 2 calls of total 85 sec. Saying i talked for 381sec each i. E total of 762 sec.
I have full proofs with screenshot of both calls & call durations from my call history.

Customer care executives replied to me with different reasons for deduction to same case & even blocked my no. When i complained for my refund urgently.

This is very annoying service.

I had applied three times for port out at vodafone, but vodafone is not processing my request. Every time I contact to vodafone customer care they are saying it is in process and will be done, but till date port out process is not completed. They have now blocked my number from contacting to their customer care.
I had applied on 6 march 2018, 22 march 2018 and 7 april 2018.

I am Krishna Koley from Barasat North 24Pgs Kol-700125 Have a Vodafone connection With No [protected] & Alternative No-[protected]
On 2.4.2018 a Call comes and auto activated a caller tune and deduction Rs 39. from my account when I Do Not press any button.But when I contacted yesterday customer care they said that auto activated & Rs 39 back on my account 24hrs.Till now not refand balance & call customer care he said that I have pressed any button but i have not pressed any button but the customer executive told me that he is forwarding the call to the higher authority but he cuts the call.The vodafone does not giving any chance whethere customer wants the service or not. They are doing this without permission of customer. please take the proper action as I can get my money back.

Hi, im moideen, From morning my vodafone number [protected] was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Everyday i will send messages to my vodafone retailer and relatives only.Without my knowledge they blocked.How to un block?Pls help me soon.. alredy iam advms distributer ple help me sir

My father is visiting vodafone store in karad to deactivate his postpaid connection for [protected] since 02-apr-2018 and he paid approx. 130 rupees on 2nd april and vodafone executive told him that you're in que and may take longer time than 2 days to deactivate the number. Till date my father has visited the vodafone store for 5-6 times and yet waiting to deactivate the connection.

The vodafone executive denied to provide copy of deactivation request and i'm sitting in mumbai afraid of whether they have actually disconnected the number or not.

Please take stringent actions on the vodafone store, karad, dist - satara, maharashtra

In two consecutive billing cycles, around 300 RS have been deducted as vas service charges even though I haven't activated any services. After I got the activation messages, I had sent the STOP message to deactivate the services. Still, I got charged for the same services. The Customer Support Executives don't respond properly, neither do the Vodafone store service associates.

I made two recharges of Rs. 24 through Vodafone app. Both times balance got deducted but the Internet plan was not provided but the amount of the recharge was deducted from my bank account twice. I have communicated with Vodafone about the problem with every proof provided but they are reluctant to give me back the amount as a refund on my account.

Dear sir / ma'am

I am using vodafone from many years and i am facing many prombelms from last 2 months but i was ignoring that, before 6 months the person from vodafone ask me to move for postpaid plans but the person has not given information about the roaming charges, that time hv took 2 postpaid plans, 6 months plans were working fine but now this month's bill amount has suddenly got raised so hv called costmoer care he told me about this month they hv charged roaming charges, now it's on height i am traveling to maharashtra my native place from mumbai, other all networks are providing free roaming for all over india n why vodafone applying roaming charges in maharashtra? This time i won't be able to make a payment to you because of this useless charges for both the numbers.
Pls do something asap
I want to switch my network from vodafone to some other networks

Thanks

I am customer of vodafone and having post paid connection and my monile number is [protected]. Ever where in south ex 2, signals are coming and my phone is disconnected regularly. I am having problem from last three months that i am not not receiving any phone call of my phone [protected] which is provided by vodafone at my premises m 13 south ex 2, new delhi 49.

I am using vodafone postpaid number. I have changed my number from postpaid to prepaid. I have already paid my bill till 17.04.2018. I have been asked by vodafone store executive praveen at sector 18 noida, it will be converted within three hours. Now it has been two days but the conversion process has not been completed. I have contacted many times to customer care and he/she says it will starts within 8 hours, at 9 am, within 24 hours, within 48 hours, witin 72 hours. Now a customer care executing saying pay bill till today then it will be converted. Then again it will be repeated "it will starts within 3 hours, 8 hours, at 9 am, within 24 hours, within 48 hours, witin 72 hours. Now a customer care executing saying pay bill till today".
Is this my conversion process completed ever been?

Secondly i have been asked four times finger touch to link my aadhar to my number. Are they linking only my number or linking others numbers. I want to know linked vodafone mobile numbers to my aadhar.

On 16 april 2018, vodafone activated a vas without my consent and deducted balance from my account. Following is the sms which was sent to me:

"hello! Lifestyle pack is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of rs.49 has been deducted. Your current balance post service activation is rs.30.5965. To deactivate sms stop to or call 155223 (Toll free). For songs dial 1234 (Tollfree)"

Kindly help.

As airtel failed and liquidated, i had to switch over to some other service
Provider and believing in vodafone india, i opted for it and, i called on their office at north usman road, t. Nagar, chennai-17 on 17.04.18 and completed
The formalities and they assured that i would receive mails/messages on my
Mobile after 4p. M of the day. But, to my dismay, my mobile does not receive
Any messages/mails till this time. I presume they have not activated the device
Yet. Because of this delay, my net banking is paralyzed and i am incurring loss
Financially and i am unable to pay my dues to the beneficiaries. They never
Mind the plights of the customers. They have to compensate the loss incurred
To me. Their attitude and failure are highly ridiculous. They should be sued
For making abnormal delay in activating the device. They will meet their
Waterloo, soon. Airtel were good in rendering service, but, unfortunately, they
Failed. The consumer forum should initiate action against vodafone india,
Appropriately.