Apr 14, 2018
Updated by abhishek-jain UPDATE:
========
So i received this generic obviously hackneyed response today.
SUMMARY ---
• Din't even like bother to read the whole complain, or so much as admit their wrong doing, for the reasons below -
• Proclaim i intentionally activated VAS.
• Advising me to install third party apps, when i don't need them (which is prestinely so clear from the nature of the use of my device).
• Refused to refund.
DETAILS ---
Hello Sir/Madam,
We appreciate you reaching out to us. My name is Chintan, and I will be assisting you today for Vodafone number: **.
I tried calling you from but was unable to discuss with you. I request you to share with us your convenient date and time from Monday to Saturday between 9 am to 6pm (IST) to discuss further.
We regret the inconvenience caused to you.
I have check your concern related to VAS/content download charged and it was activated with consent of the user it is reflecting in invoice dated 10/04/2018, most importantly, downloads are initiated only when any user selects or clicks on the advertisement pop ups while browsing the handset. We would be unable to reverse the charges.
Further to our conversation regarding settings for avoiding any further inconvenience, we request you to follow the following steps:
1) Download Ad Blocker from Play store
2) Tick mark the Safe Browsing option in the privacy settings of Google Chrome
3) Tick mark the Ad Block option of Privacy Setting o[censored]C browser.
Going forward, I recommend you to be cautious and check a few important points mentioned below to avoid unnecessary charges:
·When you click on an advertisement or banner while browsing, download is initiated and charged post your consent.
·If you do choose to view or download sites and applications while browsing, these I’ll be charged as per pre-define applicable rates.
·Charges are based on the type of content that you buy. Content charges for wallpapers, games and songs therefore vary.
We always recommend that you check the kind of value added services you have registered for, and if you feel you want to deactivate them at any point, simply send STOP to 155223 (toll free) via SMS.
At Vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer service.
For future correspondence, you can refer to your enquiry number:[protected].
Thank you,
Chintan Pawar
===========
I DONT THINK YOU ACTUALLY READ THROUGH MY COMPLAIN FULLY. AND JUMPED ON TO HIT THE REPLY BUTTON HAVING READ JUST THE SUBJECT. YOUR NONSPECIFICALLY ADDRESSED GENERIC OBVIOUS HACKNEYED RESPONSE ATTESTS TO THIS.
You said,
"I tried calling you from but was unable to discuss with you."
Other than the obvious language misconstruct or apparent misinformation, Can you please tell me, at exactly what time did you call me?
I have not received any phone call from any number. I do not use any call blocker. My phone was on all this time. If you weren't able to reach me, it'd probably then be Vodafone signal issue, which again is an issue you must look into.
It's plain as a pikestaff that your response is smelling of a stale templated format, for you don't even care to realise what i have already mentioned in my complain about the said issue; and yet proclaim that i intentionally activated VAS, despite my clarifying of how i use my phone.
Furthermore, you advise -
1) Download Ad Blocker from Play store
May i ask, To block which ad's exactly, to be precise?
2) Tick mark the Safe Browsing option in the privacy settings of Google Chrome
Doesn't look like you read my original complain that explicates what i use my phone for, but browsing at rare.
3) Tick mark the Ad Block option of Privacy Setting o[censored]C browser.
SO basically you want to dictate me to as to which apps should i download, but not admit that you are using horrendously deceptive tactics of such tech-thuggery.
PLEASE CALL ME ON MONDAY AT 9 AM.
SHOULD, YOU, COINCIDENTALLY NOT BE ABLE TO REACH ME, BECAUSE VODAFONE NETWORKS IS SO GOOD, MESSAGE ME A NUMBER WHERE I CAN SHELL OUT EVEN MORE MONEY TO TALK TO THE HELPLINE AFTER HAVING TO ABIDE THROUGH YOUR TIME TANTRUMS SO THAT MY CALL CAN BE CHARGED EVEN MORE SO. COS I AM AT YOUR MERCY.
PS:
• Note how the response is addressing a generic Sir / Madam, despite having details of whom the issue is of about.
• Note the obvious copy-paste error in this sentence -
"I tried calling you from but was unable to discuss with you"
Calling me from? Mars?
========
So i received this generic obviously hackneyed response today.
SUMMARY ---
• Din't even like bother to read the whole complain, or so much as admit their wrong doing, for the reasons below -
• Proclaim i intentionally activated VAS.
• Advising me to install third party apps, when i don't need them (which is prestinely so clear from the nature of the use of my device).
• Refused to refund.
DETAILS ---
Hello Sir/Madam,
We appreciate you reaching out to us. My name is Chintan, and I will be assisting you today for Vodafone number: **.
I tried calling you from but was unable to discuss with you. I request you to share with us your convenient date and time from Monday to Saturday between 9 am to 6pm (IST) to discuss further.
We regret the inconvenience caused to you.
I have check your concern related to VAS/content download charged and it was activated with consent of the user it is reflecting in invoice dated 10/04/2018, most importantly, downloads are initiated only when any user selects or clicks on the advertisement pop ups while browsing the handset. We would be unable to reverse the charges.
Further to our conversation regarding settings for avoiding any further inconvenience, we request you to follow the following steps:
1) Download Ad Blocker from Play store
2) Tick mark the Safe Browsing option in the privacy settings of Google Chrome
3) Tick mark the Ad Block option of Privacy Setting o[censored]C browser.
Going forward, I recommend you to be cautious and check a few important points mentioned below to avoid unnecessary charges:
·When you click on an advertisement or banner while browsing, download is initiated and charged post your consent.
·If you do choose to view or download sites and applications while browsing, these I’ll be charged as per pre-define applicable rates.
·Charges are based on the type of content that you buy. Content charges for wallpapers, games and songs therefore vary.
We always recommend that you check the kind of value added services you have registered for, and if you feel you want to deactivate them at any point, simply send STOP to 155223 (toll free) via SMS.
At Vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer service.
For future correspondence, you can refer to your enquiry number:[protected].
Thank you,
Chintan Pawar
===========
I DONT THINK YOU ACTUALLY READ THROUGH MY COMPLAIN FULLY. AND JUMPED ON TO HIT THE REPLY BUTTON HAVING READ JUST THE SUBJECT. YOUR NONSPECIFICALLY ADDRESSED GENERIC OBVIOUS HACKNEYED RESPONSE ATTESTS TO THIS.
You said,
"I tried calling you from but was unable to discuss with you."
Other than the obvious language misconstruct or apparent misinformation, Can you please tell me, at exactly what time did you call me?
I have not received any phone call from any number. I do not use any call blocker. My phone was on all this time. If you weren't able to reach me, it'd probably then be Vodafone signal issue, which again is an issue you must look into.
It's plain as a pikestaff that your response is smelling of a stale templated format, for you don't even care to realise what i have already mentioned in my complain about the said issue; and yet proclaim that i intentionally activated VAS, despite my clarifying of how i use my phone.
Furthermore, you advise -
1) Download Ad Blocker from Play store
May i ask, To block which ad's exactly, to be precise?
2) Tick mark the Safe Browsing option in the privacy settings of Google Chrome
Doesn't look like you read my original complain that explicates what i use my phone for, but browsing at rare.
3) Tick mark the Ad Block option of Privacy Setting o[censored]C browser.
SO basically you want to dictate me to as to which apps should i download, but not admit that you are using horrendously deceptive tactics of such tech-thuggery.
PLEASE CALL ME ON MONDAY AT 9 AM.
SHOULD, YOU, COINCIDENTALLY NOT BE ABLE TO REACH ME, BECAUSE VODAFONE NETWORKS IS SO GOOD, MESSAGE ME A NUMBER WHERE I CAN SHELL OUT EVEN MORE MONEY TO TALK TO THE HELPLINE AFTER HAVING TO ABIDE THROUGH YOUR TIME TANTRUMS SO THAT MY CALL CAN BE CHARGED EVEN MORE SO. COS I AM AT YOUR MERCY.
PS:
• Note how the response is addressing a generic Sir / Madam, despite having details of whom the issue is of about.
• Note the obvious copy-paste error in this sentence -
"I tried calling you from but was unable to discuss with you"
Calling me from? Mars?