Vodafone India Complaints & Reviews

With reference to the message recived on 21st in my no [protected] i have done recharge of amount 158, but not yet i didnt get its benefits, so i called customer care and they told am not eligible for this offer, thus i lost my money, but in that message they did nt mention as it as a special offer, so to register my complanit i called vodafone customer care several times but they are disconnecting my call..even they have committed call back within 24 hours but not yet i recieved a call from their side, whatever it is am a genuine customer, but vodafone customer executives especially Selvi she hurted me too much, am using vodafone sim (different nos) from 2001 onwards, but its my decision to port my nos to any other network only bcoz of vodafone executives behaviour.as a customer am going to register my complaint in TRAI or consumer court.

Dear sir
I Have seen bill on my mail for my mobile number [protected] when i seen i found that company has charged me for VAS which i have never activated so i called customer care for details so they have checked but not given me proper answer for vas activation so i asked for weiver charges so customer care told me we are able to weiver charges for only 1 vas not for but I can't understand why i am paying for this if i doesn't activated anything so i told him customer care executive not to weiver charges for 1 service if you want to weiver charges than do for 2 so he refused and told me that you are valuable customer so we can weiver charges for 1!!! When i doesn't activated 1 service than why i am asked by executive like this!!!

My Vodafone number is [protected]. My data services and outgoing voice services has been barred on March 26th onwards
I cant make a call to customer care number and I had found it impossible to raise complain about data services from my number. I had to look for other alternatives to raise complaint

Even after raising a complaint and provided all the details of payment( e-transaction date and transaction id) they didn't resumed any of the services stated above.

All because of delaying my postpaid bill payment by 1 day( 19th March is the due date) and I paid on Vodafone app on next day(20th March 1989) Trans ID: [protected].

From last 2 days, i was unable to make any calls as data services and outgoing voice services has been blocked, its been 8 days and they didn't resume any services as of now( 28th Nov).

The solution that I seek from Vodafone is:

1) That my number be unblocked from 198 and 111 and I too get immediate access to a customer care executive on par with its other customers. Its action without intimating me is discriminatory.
2) An explanation as to the rule/policy under which this blocking of my number was done for delaying my bill for just 1 day.

Dhanunjaya N
Specialist
Nokia Networks
Chennai, Tamil Nadu

I am receiving promotional messages from many companies even after activating dnd:
Some companies sending promotional messages are:
Lodha group : sent through many sources like hp-gstint received on 28th march morning 11.13 am saying "lodha pallava, free stamp duty, 4% gst savings, 595 payment scheme free pick up n drop q, w, 3 bhk starts @39.96 lacs call [protected].
2, sent from hp-agaway 28th march 2018 12.39 pm. Text of the message"first time!!! Never heard before!!! Second homes fully furnished royal luxurious villa's near manor starting @51 lac. Call [protected].
3, hp_bhkpos received on 28th march 2018 at 11.10 am. Message text "own premimum 2 bhk apartment @1.08 cr* in 33 story tower with all modern amenity @oshiwara cal - [protected] rera no: p[protected]

Hi,

I am in a corporate plan with claris lifesciences limited and am am post paid customer of vodafone.

My number is : +[protected]

Off late, i am facing this issue that all incoming calls are shown as “unknown”and i cant see the number of the person calling. Also, the incoming call number is shown unknown even if the contact is in my phone book.

I called vodafone care but didn’t get any solution, i visited vodafone care office but that also didn’t help.

Therefore, request you to take up the matter and help me resolve the issue at the earliest.

I sent mail to the customer care but no reply, i changed the sim but the issue is not resolved

Mobile number allotted or align on my number to unknown person and he haven't paid bill now vodafone is asking to pay bill from my side, how it is possible i haven't applied for number number is [protected] also email id & resident address is mentioned in number is not mine. How it possible that number allotted in sep. 2014 till 2017 it was working and he does't pay bill and i never got to know.

My contact details :[protected]

All details i got from vodafone store @ nursery circle vaishali nagar jaipur

Hi,

I have been facing issues with vodafone.in. On monthly basis irrelevant charges have been applied on my account. I notified them several times and called them and had a very bad experience.

They have bared my outgoing for several times though i do not have to pay in real anything to them. All the charges reflecting on my account are irrelevant.

I have all the call recordings from them, where in they agreed that the charges were applied incorrectly and the refund will be applied.

They have put my refund request on hold for more than 20 days now.

When i called today, they have refunded me rs. 300. Still they have not refunded me rs. 600.

On regular basis my outgoing is bared because of this and have had faced lot of trouble because of this.

Thank you,
Qader shuttari
[protected]

My no. is [protected] i ported from aircel to vodafone last wednesday 21/3/2018 but till now i didnt get any response from anyone.. whenever i call customer care many times to know my status but whenever i choose to talk to customer care representative they take back ti me main menu and dont connect my call to any representative... so kindly requested please tell me when my no. will get ported

Hello,
Just now my vodafone telecommunication service has been temporarily withdrawn. I have been asked to contact customer service but i am unable to do it because of temporary withdrawal of my connection.
So i want to know the reasons behind such action and i request the mentioned operator to solve this issue as soon as possible.
Date of withdrawal of connection - 27/03/2018

I had payed the bill of my post paid mobile on 14/03/2018, 2:32pm, amount Rs. 590.00. Payment transaction id is NX[protected]. operator reference id - [protected][protected] . but Vodafone people said that we don`t received the bill. my mobile no is [protected]. Do needful as soon as possible.

I was a post paid customer till feb 17th 2018 and got converted to prepaid and i cleared all the dues before converting to prepaid, unfortunately amount got deducted twice from bank account and they acknolwedged we will refund you the amount to your bank account with in 30 buisness days and in the month of march 18th i got a message this has been credited to your vodafone prepaid account were i was very stuned and went to vodafone care they informed once again it will be credited to your bank account. I got a call from escalation team and they informed as per vodafone rules this wont be credited to your bank account and we will deduct the service charge of 100 rupees from you as per govt of india policy again the total amount from rupess 600 got deducted to 480 rupess which they are doing unfair business. Please take neccessary action.

My vodafone number is charged very high bill amount (1035 Rs +250 Rs GST) saying dialed some special number for 115 minutes. Which we never dialed and no reason to call that number (56781, 1700 they call it as special number for gaming and astrology)

When i tried to call customer care for at least 50 times call is connecting but after connecting it is going in mute im not able to talk to them.

I visited store also but Store people are saying to contact customer care but if i dial CC it is not even Reaching. i dialed from different number but no luck.

I want to know and ask HOW can a call continue for 2 hours without any INTERACTION/INPUT from customer almost for 2 hours.

i spoke to nodel officers and thye are saying it is gaming and we can win mobile and car. who a call can go for 2 hours without any question and answer and WITHOUT ANY INPUT FROM CUSTOMER.

THIS same CASE happened to me few months ago around 600 Rs for saying called some astrology.

Vodafor is trying to cheat cusotmer and charging huge unnessery bill.

when i tried to explaing nodel managers they are saying you only called and used it for 2 hours and u have to pay for it.

WHY we need to call this number and contine for 2 hours. DONT we have any other work or entertiment other then this???

vodafone is trying to cheat customer and putting huge amount as bill.

I was told that i will be on 299 plan for unlimited calls local n std, 30 gb 4g data etc, by a sales agent, this was when i was with aitel, this was the offer given to me to move to vodafone, but m on 499 plan without any information, when m calling customer services they are not giving me a resolution, false promises provided again and again, they told they will rectify this issue withing 24 hrs from 10th march, but there is nothing, vodafone people put me on hold and hang up, and last time when i wanted to talk to a supervisor they kept on transferring my call to different agents telling me that its a supervisor speaking, i really wanna go back to a different provider, but until i complete 3 months i wont be able to go to any other service providers, anyway m hoping to get a resolution on this asap.

Dear respected sir,

Really i help less so that today coming to complain against one of leading telecome company "vodafone".

I am old user of vodafone. So many years using there postpaid and prepaid connection. Today i am coming to against vodafone for my mobile no [protected].

This connection completely using by me as i have a another postpaid connection so that this no not use few times. All the bank account and whats app gass all link with this no. For my business purpose offically introduced this no to all. Suddenly vodafone stop providing service. Same times i contact to vodafone appllate officer dated-23rd march 2018. Appllate officer name richa. She informed to me that "my no not working so vodafone stop service 21st march 2018 because 2 days back. She also informed that 90 days grace period there so suggest to me carry documents and visit neatest vodafone store and they will start my no again" she fully assured your mobile no decently activate there. For the proof of this call i attach her call recording.
After visit vodafone store they charge me rs-10, 000/-. When i ask why i can pay charge and appellate officer assured me that just visit vodafone store only documents they refuse me. Same times i am asking its my exesting mobile no and too much important for me so request them to activate it. But they are not advise anything. I just waste my time and return back. Same day due to this vodafone miss guiding i lost important documents which is send through whats app. As this no not activate so i am not able to open whats app and loss business deal of rs-20, 000/-. Due to with out any information stop this connection i lost my digital savings account which is only login based on this no. As vodafone seen that as its my important no so customer will pay rs-10, 000/-. Because of my recovery the loss. Everyday i loss money due to this miss guidance the vodafone. They can't help me any more as they are want money from me. I am belongs from middle class family. So unnecessary not possible for me to happy the vodafone for given rs 10, 000/-. Maybe vodafone cheated with there customer but finally i hugh loss for vodafone. I want to action against vodafone and same times i want to claim from vodafone for my loss of money, loss of time, and unnecessary harassment by this company.

I have done a recharge rs 45 via paytm for mobile no. [protected].
In return i got this msg from vodafone: "rchrg of mrp rs 45 on 26/03/18 successful. Tlktime rcvd rs 2.74, gst rs 6.86, access fee rs 35.40, new bal rs 0.01. Transid onr[protected]. Dial *111# for a/c info.."
Now can anyone please explain to me that even after deducting the gst of rs.6.86, why was the additional amount of rs.35.40 was deducted under the subtitle of "access fee".

Plz return my money and explain me on what basis vodafone deducted this??
Kindly look into this matter as soon as possible

Mr. Ealias ps
Puthengady house
Mulanthuruthy post
Ernakulam district
Pin 682314.
Landmark puthengady cross
Mob.[protected]
Respected sir i as a customer of vodafone. I have registered 2 complaints for the no coverage issue in home. But the company never solved the problem sir. If i turned the mode into 3g only, the signal bar showing empty. And if i turned the mode into 2g 3g lte mode, the data automatically connected in to 2g sir. Vodafone told me your location have excellent 3g 4g coverage. But i am cheated sir. I am unable to use the internet what's up imo facilities in home. I am really cheated. Very bad experience. I didn't get a phone call from the vodafone authorities till this moment. I am really cheated. I kindly request you sir if possible please help me
Thanking you
Yours sincerely
Ealias ps

Recharge of rs 25 was done today by me from which i received only 1.25 rs of recharge and 19.81 rs was deducted as access fee and 3.91 as gst... Is it fare to give just 1.25 rs of talktime by paying 25 rs.. Waiting for response as soon as possible or else i will have to think about changing the operator.

Claim number:[protected] .It has been a worst service so far. in December 2017 these guys called me and told they are coming to pick the phone almost everyday, but after one month of follow up, atlast they told me there is no pick up in my area.Then I opted for self repair.I repaired and sent them all bills except the original invoice and service bill.They asked for same and I also sent them that which was delivered to them on Feb 15th. I have been following up with them on that they just tell me to submit documents even though I have submitted .If I ask about the documents already set they do not reply. They have been toiling with me for last 2 months.I have no other option but to discontinue Vodafone to all the pain and waste of money they have caused in the name of free insurance.Planning to register my case with consumer forum.

Mobile num [protected] was recharged of mrp rs 198 on 28/12/2017 and
509 on 08.03.2018 sucessfully.
Talktime received rs.0. Gst rs 30.02, access fee rs 167.80. & talktime received rs.0. Gst rs 77.64, access fee rs 431.36
Final balance rs0.0 & -13.
What is this access fee is charged for.
Kindly give the explaination for the same.
And looking back for the refund of the same.
Trans id onr[protected] & onr[protected]

I have been primarily using my phone only for incoming messages (Otps of bank). Since i'm on international travel i very well know incoming/outgoing call rates so always avoid making calls or messages. I have been using this service since 2 years now...

However, i'm currently billed very high rs.1500 (Because o[censored]sage charges - which i have never made). I have internet at my home and cellular data is always turned off on my phone so there is no question o[censored]sing any cellular data (Still i'm charged rs. 608 for the same). Next, i have us number which allows free calling/messaging to 60 countries so no question of me making any calls/messages (Still i'm billed usage of 10 outgoing messages)...

This is 3rd instance where-in vodafone postpaid where-in fake bill is generated for charges which was never made.