Vodafone India Complaints & Reviews

I recharege of Rs 509 on 3/3/18, but data plan is still not activated till date, , , and also not giving proper response. Also customer care blocked my number. They still not satisfy me.
My vodafone Number- [protected]
My Email Id is- [protected]@gmail.com
If data service will not be activate by any reason. my recharge money should be reimbursed by Vodafone.

Hi

I am using vodafone postpaid and i was very frequently getting vas saying some internet service has been activated.

It was a basic handset then from where the internet content download will take place, when i raised this they reversed the charges.

And this month one more big bomb, i have been charged 1260 saying that i called to 51717 and talked for 90 mins, first of all, with other telecom subscriber 51717 is invalid number by mistake also no one can dial 51717 top of that talking for 90 mins is not at all possible. Guys please be aware of this kind of fraud, if you face the same problem then complain about this, at least other people will come to know about the same issue...

I did a major mistake of porting my vodafone from karnataka circle to bihar circle.

1. I am with vodafone since last 11 years and after porting my number all my services has been stoppped, for ir am been asked rs 10000 as deposit (I am using ir since last 8 years). For all request i have to call vodafone care and i get a vogue response from that "we cant do anything, drop email". And i never receive response to any of the email.
Even the nodal officer has put a clause that "without docket no. They will not respond".
Big question: sir, how do i get a docket no. If your incompetent customer service dont bother to respond to emails?!
I requested vodafone 3 time (2 times on call and a email) to stop porting but with no response.
2. Vodafone store (Hariom tower - ranchi) customer service mislead me to port my number by assuring uninterrupted services. Now i understand that she was not aware about anything, she was just trying to bump up her sales figures.

End result: now i dont have any number to conatct my family when i am traveling.

Advice: please run away from vodafone asap.

Thanks vodafone!

Dear sir,
We are the regular customer of vodaphone from last 3 yrs. We stay at purba burdwan dist. Now the service of vodaphone is becoming poorer & poorer day by day. The phone while talking get disconnected very often, data connection not available. The reception problem is always there. Our mobiles are just purchased new one not even 3 months. Already so many time i'm complaining in customer care but still now not solve... Every vodafone users face this problem.
Why such problem???
Problems location: maji para, vill+post - gohagram, dist-purba burdwan. Pin-713428, west bengal, india.

My No. is +91 [protected]
last month my bill was charged for a international roaming pack twice- i.e.[protected]+5000),
Overcharged amount is[protected] plus tax)
I called and asked why they charged twice. they said (Ms. Neha) that it was due to error and will reverse these charges.
So, i made the remaining payment same day.

Now they blocked my sim and when i made a ISD calls at customer care they said that sir you pack was deactivate after 40 mins of activation and than it was activated again, that too from Vodafone executive.

Now, I requested them that its not my fault, I made request only once, so please remove these charges, they just ignored and since yesterday they are just torturing me whenevr i request them for support.
I feel like crying that i have to spend lots of time on this thing.
Please just trace all my chats and calls and i request to severly indulge penalty on Vodafone so that before torturing clients they think twice.

Even I mentioned my DOB, so they said your DOB is not matching.

When they torture us, we sometime loose patience and say harsh words, because of which they themselves activate/ deactivate plans or change private information or anything to torture clients more.

Please help.
I have asked them twice to call back, but no one calls back.

My Alternate available no is +[protected]

I would request to send this mail to PM Modi so that he can understand that we don't find any support from India and it's becoming tough for us to trust that India takes care of their resident.

Please take strict action against all the people involved and tortured me.

14/03/2018 evening 7.30 i recharge the 1 gb data pack 47 rupees @1 day.But they are activating sms pack.After i check and call to customer care complaints they are told you recharge wrongly 47 rs.That pack is 46 rs you recharge again 46 rs .But i try to convey you are display the package in your website.I am totally upset.They are cheating totaly i loss 150 rs..So care full in rechare.. My vodafone no [protected]

I am a vodafone subscriber for last 25 years. My office is at loma it park (Q parc), ghansoli, thane-belapur road, navi mumbai. The vodafone network in my office building is very poor, hence communicating on vodafone number is very very difficult for me and my 100+ colleagues. I was in contact (Telephonically & vide mails) with vodafone network concerned person mr. Khurshid ([protected]) and mr. Bipin pande ([protected]) since jan 18. As per the survey done, vodafone were to install necessary system on building terrace & booster antennas in bldg. The work was to finish by end feb 18, which is not even started yet. I have been trying to call khurshit & bipin, but they do not take my calls.
The reliance corporate park (Rcp) is adjacent to our park. The "reliance jio" office is located in rcp. All people of my office are thinking of joining jio if vodafone network is not improved.

I received a call from a person (Fraud call). He claimed to be calling from sbi head office at mumbai. He asked for all the details of my credit card xx5518 and for the same, an amount of rs 10000 were deducted through vodafone billdesk on 14/03/2018 at 11:18 am from my account. The transaction mentions to be happened at mpesa. The call came from the phone number [protected].
In regard of the above, please do the needful to stop the transaction and do not remit the amount to the person.

Thanks.
Rita choudhary
[protected]
Vivek nagar, bangalore,
560047
Karnatka

After i send message "stop" to 1925 which should restrict my mobile data after my threshold limit, they permanently stopped my internet service. It's been 1 week and i am still following up, no solution. I am losing my money for sure with vodafone.
Looks like they are not following trai regulations of 1925 service.
Complain no:[protected]/[protected]

To
The representative
Vodaphone co.
India
Dear sir,
We are the regular customer of vodaphone from last 10 yrs. We stay at nepeansea road. Now the service of vodaphone is becoming poorer & poorer day by day. The phone while talking get disconnected very often. The reception problem is always there. Our mobiles are just purchased new one not even 3 months over.
Why such problem. First your services was condered to be the best. Now why jio airtel etc are moving much ahead???
Always coonnectivity problem not only at nepeansea road side. It is anywhere in mumbai. Even at cst are also.
I hope take this matter urgently 7 do the needful otherwise you will go on loosing tbhe customers day by day.
Mrs roowala
Mob : [protected]

I have a lot of concern regarding my phone no. From last 26/02/2018 i am trying to update my billing address and i visit 4 times vodafone store laxminagar but they are not able to provide better solution and they don't have manners how to talk customers. I already make a complaint against him through vodafone app but there is no solution.

I already talk on 199 they told me to send a email of my address proof and i sent like 4-5 times but you all are not able to update my billing address.

I am really hopeless with your services because i understand you not able to provide me better service.
Your customer care executive don't have proper knowledge and i have lot of concerns

Vodafone has been activating random plans on my number without my authorization. They clam that i have activated these via websites that they refuse to name. Completely hollow claim on their behalf when they cannot provide proof that i activated them or even give me the names of the websites from where they claim i activated these.

I can only imagine how many people have been duped by them in a similar fashion. At least i immediately called them and sorted the activation issue, many may not pay attention to the activation messages and would be charged for services they didn't ask for.

Even if there are websites out there which accept request for phone numbers to add services, shouldn't there be a verification otp sent to that phone number to confirm? Pathetic from vodafone, they seem to be running a big scam! No other way i can describe it!

Thank you for using state bank internet banking. Your transaction ref no igadclsyb0 for rs.199.0 on 14-mar-18 09:57. Amount 199 deducted to my account and confirmation sms deduction receive my phone but not recharge to my phone no [protected] and no recharge sms to my phone receive and now i m unable to make call my phone due to low balance plz recharge it otherwise refund it

From the last two months i can't send sms from my mobile number [protected]. I contact customer care of vodafone, they said i sent promotional messages so only they banned my sms and told to register with trai as a tele marketer. Actually i didn't send any promotional messages. I sent messages to my friends only.

The respond of vodafone persons is very poor, i requested them 3 days to unblock my sms. But they telling to pay rs 5000 as telemarketer in trai. I am an employee of one company, then why i should pay for telemarketer?

Hi,

I'm a vodaphone user & my no is [protected].
And, my location is delhi & ncr.

I am unable to make outgoing calls but incoming is ok..

I have faced same issues last week, 4-5 days back.

I have recharged with ₹458 or something similar amount for 84 days call, internet & sms free.
But, while calling getting voice message insufficient amount. Even i haven't completed / crossed weekly or per day call limit.

Please return back that recharged amount i will change my network.
Because, same issues facing again and again. And, i'm unable to connect / catch customer care @ 198. If connected, they didn't respond well. (Already informed via email and verbally on call).
And, customer care executive giving wrong information about my number & used deta.

Very poor service quality.

I have initiated process of porting on 8th March 2018 (VA121618) but Vodafone has rejected on 12th March 2018 and the reason for rejection was surprised me "Customer wants to continue with Vodafone network".
But i was never said that and they activated un necessary sms pack costing me around Rs 200.
I requested customer care 199 and corporatecare.[protected]@vodafone.com to process port process as it was Vodafone person mistake not mine but they are saying to initiate porting process again.
this is looking like cheap tricks by playing by Vodafone employees and creating negative impact to the Vodafone company.

Again initiation of porting process creates additional cost and Manual efforts for me.

I am really feeling bad for this kind of behavior from Vodafone company.

Guys help me with any way to solve this issue.

Hello,

I visited vodafone store @chinchwad on monday 22nd january 24, 2018 for postpaid to prepaid conversion.
After clearing dues for my both numbers
1. [protected],
2. [protected] of total 1036 rs. Till 25th of january, an executive told me to give 160 rs.in cash and didn’t give any receipt for it. He said that they need to do recharge on my numbers with this amount.
Also, the charges were calculated till 25th and the executive had told that the additional amount of next three days would be deposited in the prepaid account.

After two days also such recharge nor the additional amount is not done and i launched complaint twice but no use of it.

Even after 2 months, they have not worked on my complaint and not responding to my complaints and emails.

Please help.

Today received a call stating that they are calling from SBI and took my details and generated OTP to share. Once they got the OTP from me, they have transacted 4911 rupees twice and total of 8922 . The transaction made to VODAFONE BILL DESK at MPESA . I have the autorisation code for both the transaction as 011176 and 011998 . Please cancel the transaction or stop honoring the transaction and recover my money if already settled.

I have raised a concern sometimes back for unauthorized deduction of amount due to valueaddedservice for my vodafone account. Though i had vas disabled long back, i called customer care and vas had been disabled from the customer service end too (Though, i had done this before from my end twice) but i am still getting messages for adding vas saying “due to low balance, indiansafari pack couldn’t be activated …” and so on… previously i was getting this sort of messages and my balances were deducted totally around rs 40 in last couple of week. After such continous deductions, my total balance came to zero and i recharged for some emergency calls and again some other packs were started activated. And i am afraid of recharge now. As you already aware of - this is against trai policies to deduct customer balance without any authorization though be it through vodafone or through any external third parties, that too after vas disabled. Kindly help me stop getting these messages because once i recharge, these services will start deduct money. And also pls refund earlier unauthorized deductions.

My previous complainthttps://www.consumercomplaints.in/vodafone-india-unauthorized-deduction-of-amoun...⇄
Note, there is no response from vodafone for my previous complaint too

Sir/madam,

this is w. R. T. The my claim intimation number [protected] under the vodafone dss plan (Red shield) for mobile number - [protected].

please note that i have gone for mobile handset protection claim as provided by m/s vodafone to its postpaid customers, through third party vendor, shortformats and servify.

please note that i have gone into this whole mess due to the vodafone. Because the vodafone has selected such a irresponsible vendors for its postpaid customers under this dss protection plan, they are good for nothing.

1. Please note that my claim was intimated first on 19/12/2017.
2. Today is the 84th day since my claim was initiated.
3. My phone was picked up from my house on 11/01/2018. It has been 29 days since my phone is with vodafone's third party service provider

4. The excess amount and original document was sent to them on 24/01/2018.

5. At every step they take minimum 10-12 days, whereas that require only 1-2 days.

6. I have been suffering from the worst customer care service from these guys from last 84days.

7. They never reply to mails, i have written 15mails in last 45 days, but hardly 2-3 are replied.

8. Every time i call their customer care executive, they have standard replies that it will take 7 to 10 days more to repair you phone.

9. And now 84 days after they are still not returning my mobile.

there is no one to listen in these organization. They have no professional or business ethics and they are harassing the customers.

you are requested to please take some quick action in this regards. Otherwise it will make a mockery of customer care services.in fact i should call this customer pain services.

this is for your necessary action please.

regards.

sunny
[protected] / [protected]