Vodafone India Complaints & Reviews

On 10.03.2018 vodafone at ambattur, chennai deactivated my postpaid sim after full settlement of dues and gave me a prepaid sim. The concerned staff informed that the postpaid sim would be deactivated within 8 hrs. And once the signal is gone in the phone i should insert the prepaid sim in it and then call 59059.
The signal from postpaid sim is still on (Today is 12.03.2018) and when i contact vodafone outfit i was informed that the deactivation is pending and it will be through today within 8 hours.

What is happening in vodafone? I am disturbed since i can't keep walking several times to the vodafone office. Can something be done to solve my problem?

Sir i am vodaphone user my no [protected] i complained vodafone against network speed related on 8 march 2018 complain no [protected] complain officer giving me altimate to complain resolve till on 13 march but he is not take any action about my complain. Today i am again calling on costmer care help line [protected] senior office tell me you have received complain call but i am not receiving any company call and he is again tell the complain resolve 3-4days
Hello! Your service registration number [protected] is registered on 12-mar-18 11:03a. M. We shall respond to your query by saturday 17-mar-18 11:01a. M.
I wanna beck my recharge money 398

I recharge at different number which are out of service.I want to convert my recharge to another number or refund.I recharge by jio money wallet [protected]. the number i recharge is [protected].the customer care service are not satisfactory.they clearly refuse to return my money or convert amount at other mobile number.

I lost my phone so requested for sim blocking immediately. Afterward i submitted the form for sim replacement at kochi, kerala vodafone center. I was told that my new replacement sim would be activated within 48 hrs, however upon calling the customer care after non-activation of sim i got to know that the sim replacement request was not put by the mentioned store at all!! Highly # customer service

My father's sim card broked, so we went to vodafone store named kavita communication in nakhate nagar, thergaon. They said i=the concerned sim is registered on my name and requested me to visit the store. My father and brother explained them that it is on my fathers name but they did not considered it and the person sitting over there said to leave them. I then visited the store with my brother. I saw there was a girl sitting behind the counter and another person on other counter. On front side there was a men and women sitting with her daughter. They were sister and her husband of the person who was sitting behind the counter. It seem like the person sitting behind the counter was the owner of this store. While doing biometrics it failed. So lady behind the counter asked me to bring my father. Now the person behind the counter said to lady tell them this will now not happen. I argued with him stating why are you always saying no to everything. That's it he got angry and asked us to move out of the store. He threw my documents and money in front of me and came straight towards me and started abusing. I also got angry and started arguing with him. Now the other lady who was sister of this person and her husband they also jumped into this and started abusing me and brother. Meanwhlie my father came there and stopped this fight. But this person was not ready to give us sim card. He then asked his sister to call police. We then called the owner on the property who has rented the porperty to this person. Now he was quite and came to know that now there might be problem to him. We asked the owners son to talk with him. Now he immediately handed us with the new sim and did the biometrics of my father. It just took less then 2 min. This is how we are treated in vodafone store. Me and my family want to fight against this and treat this people a lesson. Please help.

Its harmanpreet singh here and my number is [protected]. I have requested for mnp from aircel to vodafone and they have approved my request but the aircel network has not gone so my vodafone network has not activated, also i'm not getting any calls or messages so please solve this problem as soon as possible. This number is registered everywhere like banks, aadhar card etc so i need it urgently. My alternative number is [protected] and my email id is [protected]@gmail.com. Thanks.

I want my balance back what you vodafone company is doing without confirmation any thing you are deducting the balance. I found the worst facilities in vodafone sim if you don't give my balance back than i am going broke this sim and never used and also tell all my friends never ever used the vodafone company sim. Because this company is one of the worst i had ever found.

I recharged my mobile twice and the recharger showed the the transaction as approved and my money was deducted but i cannot avail any of the offers and my phone shows zero balance! I recharged through ez recharge and they show that it is approved. I have yet to recieve any messages. I have not linked it with my adhaar but still it is no reason to invalidate my recharge. The offer that i paid for is the 199 & 198. I can still call through my phone
& i still recieve messages.

Sir, i am doing this complaint on behalf of my wife, moulika banerjee. She had a vodafone postpaid connection ([protected]). On february we put our request to vodafone to deactivate the service and also we paid all the remaining dues. After some days vodafone customer care also confirmed the same and noted the deactivation request. Now despite all the procedure is over i got a new bill from vodafone on 11/03/2018. I immediately called vodafone service centre, and they told me they updated the deactivation request on their system on 2nd march while i gave my deactivation request on 20th february 2018. This is very unfair and illegal also. Why i have to pay for the fault originating from their ends? Please help me. I attached the 1) last bill i received from vodafone, 2) the copy of the filled up request for deactivation form, 3) the full paid bill thanking you

Pathetic service by vodafone india and hectic treatment by vodafone agets. They had started useless services on my number and charging me for this. I have to call like everyday to custemer care to get it deactivated and to reduce charges. But still my data and calling services had been stopped. I cant even call to custemer care numbers but still i've been requested to call to 199... Check below

Hello.in response to your complaint no[protected] we were unable to reach you on your mobile to give an update. Please call 199 for an update

I have raised like 50-60 complaints to stop starting/activating these services. But again these services are being activating continuously and worse thing is that whenever my data connection is off these services gets activated and calling representative informs me that you have activated these services.

Finally i am receiving credit limit crossed messages but still agents advised that be calm you would not be facing any inconvenience, we will reduce the charges. From yesterday my mobile services had been stopped.

I have used wifi and chat with vodafone chat agent. He/she assured me on 9am that the services would starts around 10 to 11 am but not yet started. Again i've been advised by outbound calling agent that the services would be started around 4pm but no use. Again i have chat with chat agent as i cant call to anyone but finally he told me i cant assist you further.

I hope @socialmedia would be the last option now...

Abp maza indian express aajtak sakal times lokmat timesofindia punemirror.in

Below are the service requests and the chat agent responses. Even i have call recordings that would be published shortly... Thank you vodafone india vodafone foundation india

Respected sir/madam
Mai vodafone ka postpaid customer tha maine 22sept 2017 me port out karats jisse mera 48.56 ka extra amt paid tha but abhi tak refund cheque nahi mila hai, ek mai aaya tha 9 oct 2017 ko but uske baad abhi tak koi v response nahi aa raha h.
Here is the mail content that send by vodafone to me is...
Dear customer,

This is with reference to your vodafone postpaid mobile number [protected] with relationship number[protected].

It’s been a pleasure having you as our valued customer. We would like to thank you for giving us an opportunity to serve you.

Your refund for the mentioned postpaid mobile number has been processed. The net amount payable to you has been arrived as follows:

A. Total deposit paid by you: 0

B. Less balance amount due from you: -48.[protected]

C. Less other adjustments/cancellation fee: 0

D.net amount payable to you: 48.[protected]

Your refund details:

Cheque no: 065140, cheque amount: rs. 48.[protected], cheque date: 9/10/2017 drawn on: standard chartered

You should receive the cheque within 10 working days.

Thank you for being a part of the vodafone family. We appreciate your association with us and look forward to serve you again.

Please contact us on our 24-hour vodafone care on 199/[protected] for any queries.

I don't want continue on post paid, i need convert pre paid again.

Now prepaid also having the same offers, but on post paid we have to pay 300/- rs. Additional.

Previously my connection is prepaid so i need convert it from post paid to pre paid.

I don't want to go for new number i need this number with pre paid.

I am already complaint to customer care they didn't respond.

I need a reply asap.

Thank q.

Vodafone customer care has been playing last 7 months telling me my number cannot be converted to prepaid due to some technical problem. Now after a single email, the matter is resolved, i am back to prepaid.

The increasing competition & drop in call rates is burning the hands of all mobile operators which force them to take new tactics such as

A. No postpaid to prepaid conversion (Atleast the rent they will get)
B free caller tunes for one month (Without even asking caller tune was activated in reliance, it took me 2 calls to customercare to block the same.)

So for all those people who wish to migrate, here is the steps.

A. Call your vodafone customercare (No. 111)
B. Get the nodal officers email id and contact number
C. Send an email telling about your plan conversion (Keep trai's
Email in the cc)
D. Do some follow up mail.

I applied for porting out my mobile number from vodafone on 25 feb 2018. The porting request number is vd193563.
Vodafone called me on 26 feb to understand the reason for porting & when i stated that i need my number to be ported out because of personal reasons, they fraudulently changed my package to a very costly package without my consent and canceled my porting request in their system. I never got intimation of this cancellation.
I approached the other service provider on 06 mar 2018 to know why it is taking this long for porting & they told me that vodafone has cancelled the porting request!
I reinitiated the porting request on 06 mar 2018 and this time vodafone canceled it stating non-payment of outstanding dues. However i cleared all my dues and also paid an extra rs150 on 09 mar 2018 but vodafone is still refusing to port my number. I have once again pushed my porting request today 10 mar 2018.
I had been with vodafone for past 13 years and this is how they treat their customers!!
Vodafone needs to act and port my number to the service provider of my choice.

I was using a vodafone postpaid number from a long time.in april 2017 i shifted to europe and then this number was rarely in use after may 2017 this number stopped working.. I contacted vodafone india about the issue. They asked me to pay unnecessary bills of 5000 to restart the connection by applying some unnecessary roaming charges. After one month this number stopped working again. When i enquired about it. They told me that it has a pending bill of 15000 even after the number was not in use. Now they are driving me to pay the bill amount otherwise they will take legal actions

Very pathetic service, wrong communications by vodafone. My one n half day has been wasted by vodafone i moved from airtel few days before and at the time of verification one guy came and took my photo and adhar cards nad asked me about my salary and my post i hold in my company and annual income as i owe vodafone something and later i contacted vodafone and i was being asked to visit voda store did the same. Now i am being asked to for pre paid and later again i was briefed by neha that outbond people of voda mis communicate and asked me again. To visit store and assured me that my post paid connection will remain as it is and again they guided me wrong i again called voda and team lead atul mis beheaved and asked me we have given wrong communications and we can't help you neither we can assist you further. Is it my fault that after 8 years i moved to. A brand and they harrassed me

Not allowing to cancel or port my postpaid number. Not providing the support as well.

Requested multiple times to accept the porting request from vodafone end. They cancelled the request without informing the end user.

Waiting so long and took a new number. Now requesting for cancelling the vodafone postpaid connection.

They are not taking the request.

Dear team, i have taken new post paid sim [protected] and not activated and next day i have informed same to connection with whom i have taken. Surprisingly today i have received my email number been activated and i have got shocked. Request you to please take a compliant how come vodafone team can activate my number with out my consent and verifying my address. This is ridiculous services from vodafone and they are trying to cheating me.

Request you to please take serious action on vodafone on the same and thank you for your assistance.

I have been to the vodafone care centre at bhoothnath on 6-march-2018 and also confirmed with vodafone customer care twice on 8-mar & 9-mar-2018 but both teams are unable to resolve the issue of why i am unable to send sms. It has been over 22 days now.
All my documents and aadhar card linking has been done.

I am very frustrated as i have to rely on other numbers to send sms.

Please help to resume the sms sending facility on my mobile no.

Mobile no - [protected]

Service registration no. [protected] issued on 6-mar-2018

Hi, when i call your customer service to inquire the 84 days pack and then i got the information ki 84 days pack just 445 rs. And 90 days pack 509. And after i had recharged to 445 but my validity are only 56 days. Then i call again your customer service and telling my problem with senior. So i gave promise to your plan validity increase in 2, 3 { date : 8 march time 2 pm } hour's but still not received at 1.46 pm on 9 march.
And my number is block form your customer service.

Hi,
Each month vodafone people are adding charges for "value added services" even though i have not opted for it. Last month only i have asked customer care person to stop all the value added service and provide the adjustment for wrong charges. This month they have added usage charges as well even though i am having roaming plan where i will not be charged for outgoing and incoming calls.
I have tried reaching to customer care as well over call and chat. After waiting for 40 min or so on call, customer care agent pick the call and said wait i am fetching the detail and which a fraction of 1 ms he said customer is not responding and disconnected the call. Vodafone person are just fooling the customer and playing with their money. When i contacted the customer care person over chat then she said she is not able to fetch my bill since i have ported my sim to karnataka circle to andhara pradesh circle.

They are not responding now and if i don't pay the bill they will start sending legal notice for wrong charges. Please help me solving this issue.