Vodafone India Complaints & Reviews

I bought a new postpaid connection in jan 2018 bearning no [protected] from jammu and kashmir vodafone store. I done my verification the sim activates and after 5 days from the day of activation the sim suspened by company due to physical verification and after that i spoke to customer care who told me to visit store for the reverification i reached store and i updated my address but till now its been almost 1 month no reverification been yet done niether the security refunded to me.
Thanking you
Khalid mushtaq

Dear team

My arindam barua user of mobile number [protected], every month i am recharging with 458, 354 and many talktimes, however whenever i am office at saltlake sector - 5 able to use internet but whenever i visit my home location at home sodepur sreepally not even getting 2g speed. Every time i give complaint, cc team share the same feedback, network upgradation is going on. Hence please suggest whether i port out to airtel or can you help me out with it.

Hello,

I visited vodafone mini store in kamothe (Sec 36, navi mumbai, 410209) on 12th march, 2018 for postpaid to prepaid connection.

I visited shop at 6.30 p. M. And there were only 2 customers before me, but for my knowledge executive informed i am on waiting list and it will take 1.5 hrs as there are customers in queue. He asked me to revisit at 8 p. M. But i insisted him that i will wait as i could see only 2 customers. He asked me to wait as per my wish stating that server is too slow.

1) 1st customer postpaid to prepaid took hardly 10 mins

2) 2nd customer has two numbers to be done but he went out to withdraw cash for mobile bill payment

3) in the meanwhile i requested executive to start processing my request but he started making excuses. First he told me prior customer process will take one hour which is silly excuse. It seems he wasn't bothered at all. Later i requested him once again as knew this process doesn't take so much time.
After few mins he said he don't have enough balance to pay my mobile bill, in return i told him i will pay pending bill online. So he was ok with it. Again after few mins he told that he won't be able to processing request before 8 p. M. As the shop will be closed and also it will take time to generate bill.. This was sheer excuse.. He was not interested in my request at all.. Also he charged rs. 50 for new sim and was forcing customer to buy 600rs. And above package for 3 months which i denied him i initially. Finally i left the store as he was being rude and unproessional.

Can u pls clarifyon this and take strong action against this as i see vodafone mini stores in kamothe just want money in percentage..

Also note that 2 days back i have done postpaid to prepaid connection for another number from different mini store and it hardly took 15 mins.

I need immediatw action on this.

Thanks,
Smita

This complaint it to highlight the network issues faced by us by using Vodafone services.

Although its considered the best among other network providers in Mumbai, over the past few months the network is decreasing to pathetic. Sometimes while traveling or in a basement kind of floors its understandable to face some network issues. But while walking on the road, or sitting in the house, moving from one room to another if the calls are getting dropped, then whats the use of this network?

Sir

Sub : malpractice of one more billing amount against deactivation

Ref : my vodafone postpaid no.[protected]

I have given deactivation request of above no. [protected] at velacherry, chennai branch, on 17th january 2018 and they have properly done the same.in this regard, the balance period amount has been paid in the month of february 2018, duly at your same velachery, chennai branch.

However, the same no. Has been reactivated voluntarily by your system / people without my knowledge, even deactivation request was duly considered on 17th january 2018, and the mistaken february 2018 bill was also collected from me, i. E., rs.351.00, in march 2018.

I strongly believe that this is a kind of malpractice and the wrongly collected money was not refunded to me yet.

Is this the way your company run business without any ethics? Is my rs.351.00 will raise your capital and pay salary to your employees??

Who will bell the cat to refund my rs.351.00? The loyalty and integrity on vodafone i had was totally destroyed. Moreover, there are 351 one rupee is involved in the amount and i am earning the amount by spending by sweat and blood.

Hope you will give respect and response to my value and accept the mistake as well as refund my money at the earliest.

Your competitor has duly refunded my rs.7.00 through a cheque, even the excess amount.

Thanking you

S. Venkataraman
Chennai, [protected]

Dear sir,

I was using 199 genpact+250 internet plan on my mobile no.[protected] from 19 jan’18 to 12 feb’18 for 24 days and as per the plan i am entitled to get the discount @32% on my total bill amount for this period however the same has not been given to me.

I am following since 20th feb'18 and raised the complaint#[protected] but no body is giving solution, please help.

Request you to help in getting the discount on my bill as per plan.

Regards
Dheeraj

I have been charged rental for roaming even when i did not use any of their services when away from the country. Vodafone mentions that only i[censored]sed then rental is charged, but this has happened 3 times that i have been charged. So basically they are playing fraud with customers. I have written mails to them, but they now refuse to repay me back the amount as well now they do not reply to my emails, also the nodal officer does not do anything, neither does the appellate officer do anything. I have written several mails but only in vain. Probably they are just sitting there in the office and making money by cheating customers and now they cannot write back, so they do not respond. This is the kind of service from vodafone. I used their service for over 10 years and lot more and not this is how they are treating their customers by cheating them and not replying back. I have written to their nodal officer yael dsouza, as mentioned in the website, but never ever received any response from her.

I had requested for the port of mobile no. [protected] with the unique porting code 1d675233 to vodafone number.
I would like to cancel the porting process to vodafone as it had been ported to postpaid plan and i want it to ported to prepaid.
So please cancel the porting request.

Mobile no. :[protected]
Operator name. :aircel
Name of subscriber: rambinay patel
Port requested operator : vodafone

Its pathetic experience with lot of mental pressure with this vodafone service. Deadline to submit aadhar is 31st march and since my aadhar is not linked with mobile number and i am in my hometown in roaming, have tried to submit my aadhar form to retailer but they refused as this can be submitted only in original circle from where this was bought i. E. Pune where i am not going to visit for atleast 6 months.
Now i am left with only option to port it to another local circle operator and have tried various things as suggested on different sites but not able to send message to 1900. It always fail, though am able to send message to other numbers.
There should be strict enquiry and action taken on vodafone to block sending sms to 1900 which is causing mental disturbance. Pathetic.. No help from customer care as well. My number is linked at various places and do not want to loose that by any chance for this #..

On 10.03.2018 vodafone at ambattur, chennai deactivated my postpaid sim after full settlement of dues and gave me a prepaid sim. The concerned staff informed that the postpaid sim would be deactivated within 8 hrs. And once the signal is gone in the phone i should insert the prepaid sim in it and then call 59059.
The signal from postpaid sim is still on (Today is 12.03.2018) and when i contact vodafone outfit i was informed that the deactivation is pending and it will be through today within 8 hours.

What is happening in vodafone? I am disturbed since i can't keep walking several times to the vodafone office. Can something be done to solve my problem?

Sir i am vodaphone user my no [protected] i complained vodafone against network speed related on 8 march 2018 complain no [protected] complain officer giving me altimate to complain resolve till on 13 march but he is not take any action about my complain. Today i am again calling on costmer care help line [protected] senior office tell me you have received complain call but i am not receiving any company call and he is again tell the complain resolve 3-4days
Hello! Your service registration number [protected] is registered on 12-mar-18 11:03a. M. We shall respond to your query by saturday 17-mar-18 11:01a. M.
I wanna beck my recharge money 398

I recharge at different number which are out of service.I want to convert my recharge to another number or refund.I recharge by jio money wallet [protected]. the number i recharge is [protected].the customer care service are not satisfactory.they clearly refuse to return my money or convert amount at other mobile number.

I lost my phone so requested for sim blocking immediately. Afterward i submitted the form for sim replacement at kochi, kerala vodafone center. I was told that my new replacement sim would be activated within 48 hrs, however upon calling the customer care after non-activation of sim i got to know that the sim replacement request was not put by the mentioned store at all!! Highly # customer service

My father's sim card broked, so we went to vodafone store named kavita communication in nakhate nagar, thergaon. They said i=the concerned sim is registered on my name and requested me to visit the store. My father and brother explained them that it is on my fathers name but they did not considered it and the person sitting over there said to leave them. I then visited the store with my brother. I saw there was a girl sitting behind the counter and another person on other counter. On front side there was a men and women sitting with her daughter. They were sister and her husband of the person who was sitting behind the counter. It seem like the person sitting behind the counter was the owner of this store. While doing biometrics it failed. So lady behind the counter asked me to bring my father. Now the person behind the counter said to lady tell them this will now not happen. I argued with him stating why are you always saying no to everything. That's it he got angry and asked us to move out of the store. He threw my documents and money in front of me and came straight towards me and started abusing. I also got angry and started arguing with him. Now the other lady who was sister of this person and her husband they also jumped into this and started abusing me and brother. Meanwhlie my father came there and stopped this fight. But this person was not ready to give us sim card. He then asked his sister to call police. We then called the owner on the property who has rented the porperty to this person. Now he was quite and came to know that now there might be problem to him. We asked the owners son to talk with him. Now he immediately handed us with the new sim and did the biometrics of my father. It just took less then 2 min. This is how we are treated in vodafone store. Me and my family want to fight against this and treat this people a lesson. Please help.

Its harmanpreet singh here and my number is [protected]. I have requested for mnp from aircel to vodafone and they have approved my request but the aircel network has not gone so my vodafone network has not activated, also i'm not getting any calls or messages so please solve this problem as soon as possible. This number is registered everywhere like banks, aadhar card etc so i need it urgently. My alternative number is [protected] and my email id is [protected]@gmail.com. Thanks.

I want my balance back what you vodafone company is doing without confirmation any thing you are deducting the balance. I found the worst facilities in vodafone sim if you don't give my balance back than i am going broke this sim and never used and also tell all my friends never ever used the vodafone company sim. Because this company is one of the worst i had ever found.

I recharged my mobile twice and the recharger showed the the transaction as approved and my money was deducted but i cannot avail any of the offers and my phone shows zero balance! I recharged through ez recharge and they show that it is approved. I have yet to recieve any messages. I have not linked it with my adhaar but still it is no reason to invalidate my recharge. The offer that i paid for is the 199 & 198. I can still call through my phone
& i still recieve messages.

Sir, i am doing this complaint on behalf of my wife, moulika banerjee. She had a vodafone postpaid connection ([protected]). On february we put our request to vodafone to deactivate the service and also we paid all the remaining dues. After some days vodafone customer care also confirmed the same and noted the deactivation request. Now despite all the procedure is over i got a new bill from vodafone on 11/03/2018. I immediately called vodafone service centre, and they told me they updated the deactivation request on their system on 2nd march while i gave my deactivation request on 20th february 2018. This is very unfair and illegal also. Why i have to pay for the fault originating from their ends? Please help me. I attached the 1) last bill i received from vodafone, 2) the copy of the filled up request for deactivation form, 3) the full paid bill thanking you

Pathetic service by vodafone india and hectic treatment by vodafone agets. They had started useless services on my number and charging me for this. I have to call like everyday to custemer care to get it deactivated and to reduce charges. But still my data and calling services had been stopped. I cant even call to custemer care numbers but still i've been requested to call to 199... Check below

Hello.in response to your complaint no[protected] we were unable to reach you on your mobile to give an update. Please call 199 for an update

I have raised like 50-60 complaints to stop starting/activating these services. But again these services are being activating continuously and worse thing is that whenever my data connection is off these services gets activated and calling representative informs me that you have activated these services.

Finally i am receiving credit limit crossed messages but still agents advised that be calm you would not be facing any inconvenience, we will reduce the charges. From yesterday my mobile services had been stopped.

I have used wifi and chat with vodafone chat agent. He/she assured me on 9am that the services would starts around 10 to 11 am but not yet started. Again i've been advised by outbound calling agent that the services would be started around 4pm but no use. Again i have chat with chat agent as i cant call to anyone but finally he told me i cant assist you further.

I hope @socialmedia would be the last option now...

Abp maza indian express aajtak sakal times lokmat timesofindia punemirror.in

Below are the service requests and the chat agent responses. Even i have call recordings that would be published shortly... Thank you vodafone india vodafone foundation india

Respected sir/madam
Mai vodafone ka postpaid customer tha maine 22sept 2017 me port out karats jisse mera 48.56 ka extra amt paid tha but abhi tak refund cheque nahi mila hai, ek mai aaya tha 9 oct 2017 ko but uske baad abhi tak koi v response nahi aa raha h.
Here is the mail content that send by vodafone to me is...
Dear customer,

This is with reference to your vodafone postpaid mobile number [protected] with relationship number[protected].

It’s been a pleasure having you as our valued customer. We would like to thank you for giving us an opportunity to serve you.

Your refund for the mentioned postpaid mobile number has been processed. The net amount payable to you has been arrived as follows:

A. Total deposit paid by you: 0

B. Less balance amount due from you: -48.[protected]

C. Less other adjustments/cancellation fee: 0

D.net amount payable to you: 48.[protected]

Your refund details:

Cheque no: 065140, cheque amount: rs. 48.[protected], cheque date: 9/10/2017 drawn on: standard chartered

You should receive the cheque within 10 working days.

Thank you for being a part of the vodafone family. We appreciate your association with us and look forward to serve you again.

Please contact us on our 24-hour vodafone care on 199/[protected] for any queries.