Vodafone India Complaints & Reviews

I had 3 airtel postpaid numbers which i previously ported into vodafone a few months ago, but there was a condition to get in to the vodafone that i have to take postpaid connections.
And i agreed to the condition, they were so greedy and one of their executive came to my office directly to take all documents and complete the formalities and handed over the new sim to me and they were so in a hurry that they couldn't even wait for me to be free from my work.

Now, i am fed up with vodafone postpaid as they are charging excessive amount while they are already offering almost same features in prepaid connections, so i decided to quit in postpaid and have my connections in prepaid with same network provider.

I visited the vodafone store in tri nagar, delhi few days back, i told them my concern and they told me to go & visit some other store as they can't change any postpaid connection to prepaid. And this is the same store where they are changing the prepaid connections to postpaid.

Why are they not changing my postpaid numbers to the prepaid? Or they are just intended to complete their targets even if they have to compromise on the services. And as far as i can see the image, losing the postpaid users can downgrade the position of company.

Recurrent network problems...
Network problem from past 5 months... Complained earlier also. It was resolved then... My voice doesn't sound clear when i call... I. E problem in outgoing calls voice.. We have 5 vodafone connection in our family and we are planning to port to airtel.. If it's not resolved soon... We have missed important calls and we can file the compensation also in vodafone for that loss

Sir,
am came to days back to pay my home credit mobile emi that sale girl and the sale person not give the bile after two day my bill not paid and no msg came to my mobile, and today am going to ask a bill he say we con't give speaking bad voice an ragard behavier kinly punish that sale man of the show room

Claim no. [protected]

Dear sir,

I have put a complaint against my mobile phone damage, which was under insurance with vodafone - red shield tie-up with you on dated 30.05.2017.

Till than i have not received my payment which has already approved by the insurance company.

Please update me asap

Regards
Navin kumar mudgil

I had bought a sim on 23rd after linking my adar details. I have been receiving calls and watsapp for naman who seems to be the previous user of this number. How can this be possible?? Also receiving bank billing etc on daily basis which leaves me with a fact that probably my adar detail could also be misused coz the vodaphone providers seems to be extremely negligent towards their customers detail and this is a serious issue

I tried to call customer care since 2 weeks but my call was not received by any vodafone member. Last day i dropped the mail to vodafone and today i received a call from vodafone customer service member but he did not listen to my problem and he did not talking properly also. I'm facing some internet problems. And my 2 times my balance wat cut. Frist time 7₹ then again 7₹. But i[censored] did not want to listen to my problem then i'm porting my vodafone no.
And i just dropped the no. Who called me from me vodafone customer service -
+[protected]
Please give me a reply
Thanks

I have a vodafone number with a corporate plan that i was using. However, due to non-use it was suspended. Irrespective of suspension, it was still being charged.

After a while, my account showed no plan active and i am still receiving a monthly bill. I'm not sure why i am even being charged if there is no active plan on my vodafone account.

I spoke with customer care over chat who said that they see the number being activated after suspension (I had not given any instructions or consent to doing so). I was then told to email corpcare. [protected]@vodafone.in to resolve the matter since mine was a corporate account.

I tried emailing my details and the situation expecting a prompt reply (Customer care told me they would respond in 24 hours). Its been more than 10 days, i have not received any response.

The vodafone office initially told to sms 199 regarding conversion of postpaid to prepaid from my no. After getting a call from the customer care, the executive seems listening not my voice at all and disconnected the call. This has happened for 2-3 times. It seems they don’t want to do it at all. For bills they will call you many times, but this is very unprofessional from such a big company.

I have done recharge of rc373 on november, 2017 with validity of 84 days. But they disconnected voice calling and data benefits on 31st jan, 2018 before expiry of 84 days. I have called customer care on this issue they were saying that offer is valid for 70days and expired on 31st. But when i did recharge rc373 it is validity 84days &got confirmation from vodafone care. Now how it changed to 70 days validity. I didn't get any solution even after talking with vodafone customer care executive several times. This is cheating by vodafone. Please do the necessary actions to compensate me for the services lost due to cheating activity by vodafone.

Dear sir/madam
Sir, a sim vide no.[protected] was taken portability from airtel to vodaphone postpaid scheme.in this connection outlet of naihati has taken charge of rs 300 as a security money on dated 15.07.2017. I have been re-changed my number in to prepaid connection on 28.08.2018 vide relationship no.[protected]. As per terms and condition i have yet not been received my security money. Please arrange to refund the same money to my procrastination.

Please port my number [protected] from Vodafone postpaid to prepaid. I had request so many times to customer care and I paid update bill up to 23, 09, 2017 and then I refuse to pay bill payment even not using phone I was paid bill and hambaling to customer care I got there voice recording also so please I have no more route (Vodafone mobile service is too hope less service)

My outgoing messages are barred without any valid reason. I am not able to send any text messages. It has been more than 5 days that customer care has not resolved the issue. There is not any issue in network or phone. Since I am facing trouble as I am not able to send any of text message as it shows message sending fails. Customer care is taking too long to find problem.

I have been taken a roaming outgoing free plan after discussion in Vodafone care and local care center on my no [protected].but Vodafone charged for roaming outgoing call. No one give any response while complaint on customer care and by mail to up West complaint id .
Vodafone stop my outgoing call so I have pay for the month of Nov and again Vodafone raised new bill and there person following for bill while no one taking action on my complaint.
Please look into letter and adjust my previous bill.

Regards
Deepak pathak
[protected]

I raised a complaint on Data & calls issue been faced in Urapakkam on Jan 31 st after an week issue been observed by myself. Still issue not resolved by your technical team
Ticket number:[protected] I am unable to make and receive calls and use my 25 GB data due to this. I kept asking for an update with CUSTOMER CARE and technical person spoke to me on 1st Feb and asked to use the sim on different mobile and explained him its done and issue is faced only in Urapakkam not other places. Issue is been faced for 3 mobiles includes Nokia basic phone. Issue is like while connected to 4G no data and calls able to done, incoming calls get freezed and call takes 10-15 mins to get connect on 4g. Tried on 3g services it takes 10 mins calls to get connect. I was able to connect calls while on 2g network. They said their is an issue in local end and confirmed working on it. I can't use 2g for my work

I work as Cyber forensic analyst I need high speed internet access mostly thats why choosed Vodafone.

Really i got frustated of your service that i came across in vodafone store chromepet, Executive who handled me was Mr.Mohan who was answering lothagically and showing response in an attitude way not in an customer support person. I waited in store frm 11:45 and got called by 1PM which almost 2 hours of wait. I requested him to change my postpaid to prepaid he replied to me like go no and come back on 23rd of next month as billing date is on 20th it was like an order he was not ready to ask why are you changing. Later i explained my issue he raised his voice and asked show me the message you received it was like interrogating me. He kept saying no one else complaint about this and no issue been logged for this he was pointing to me as i am an Liar. He kept saying go and come back next month he can't help on this. He was pointing someone else and saying he too from urapakkam he is not reporting any issue. He kept saying no one else reported if so we might have got plenty of calls in Tambaram office. CUSTOMER CARE executive confirmed there is an network glitch happend in Urapakkam tower. He not even checked the ticket and kept pointing only you are facing the issue he might have thought i am pointing for waiver this issue if so i would have paid by bills today. I was planned to move to prepaid from postpaid. He didn't respect my designation and replied lothagic i could have raised my voice or physically exhausted at my situation bein polite other customers should not get panic of my activity.

I am really frustrated and walked away immediately from the store and called CUSTOMER CARE and explained and requested to take an cancellation request of my three numbers and they were polite and transfered CALL TO senior person Mr.Sabari he logged an complaint[protected] he said action will be taken against the person in store.

Why do i need to submit my proof again for prepaid connection, already number is being linked with aadhaar card he gave an great explanation which PM could give award for that.

I want to know whether proper training been given to executive about politeness and handle the way. How can he be rude and irrespectful and laid over by words.

So far everyone aware Airtel is looting data pack and no response to customers in that list Vodafone was good so far being straight and giving more offers and good response to customers but now i came to know its no longer.

All i wanted is to move myself to prepaid from postpaid or cancel my service immediately. Sure no longer to visit the store and use vodafone and recommend to anyone.

Ruined your service and name been maintained of ### in store. If he wants to stand up and raise voice and top of the customer have him and get ruined your name of such an pathetic person in store.

If no action from your end i am ready to port to anyone other network or cancel the number.

Hello, This is Nivrutti Agrawal and my number is [protected] and the same is on my father's name Mr. Arun Agrawal. I have exorbitantly charged Rs. 670 for value added services which I did not even apply for. I had called the customer care department on 5th February 2018 to register this issue and the Sr. Manager assured that he has registered the complaint against it and the amount will be deducted from my bill within 48 hours. thereafter, I called the customer care again on 7th February 2018 in the afternoon around 12pm and the customer care person had put me on hold (in the name of transferring my line to Manager) for almost 1 hour. This clearly shows the lethargic and negligent attitude towards the Customer. The Customer Care team is absolutely non-supportive especially the managers as they falsely promised to register the complaint against it and they have failed to do the same.
Due to this, I have faced immense mental harassment and torture as the customer promised to address this issue and have not done it.

I hereby request you to kindly reverse my amount and deduct the same from my current bill cycle as I have been WRONGLY charged due to the fooling and illegal activities of your THIRD PARTY TIE UP as they activated the value added services without my prior permission. I also request you take a strict action against the employees who attended my call during that duration and did not register my complaint due to which I faced the mental harassment.

I hope Vodafone believes in satisfying the issues of the customer and would want to retain the customer or else it will force me to port my number to other telecom company due to the ignorant attitude of Vodafone.

I am Sathish.v user of Vodafone network (+91 [protected]) i am using our network more than 15 months, I'm getting over bill every month and I stopped using the number last two months my outstanding amount is 1000rs, Last November 2017 I visited Your T.nagar North Usman Road Show Room To Pay My Bill And Change My Sim Into Prepaid, Your Team Will Told Me To Come After 25/11/2017 To Change Prepaid Request In Next Bill Cycle So I Came On 28/11/2017, But He Told Me Pay Full Rental To Close and Transfer into Prepaid.
Why He Is Not Informing Me To Close Before 25/11/17?
Why This Much Of Delay To Change Into Prepaid ?
Is That My Willingness To Sustain Still In Vodafone Is WRONG?
Help Me To Resolve My Issue.I Can Only Pay My One Month O[censored]sed Rental if it's not done I will port transfer my network to other service provider and still I am not satisfied with your service provided by your customer care executive.
Thank you
Sathish.v

Hi,

I had a postpaid vodafone number [protected]. I blocked this number 7 or 8 months back since my phone got stolen. I called vodafone customer executive and followed the policies and blocked this number. After 7-8 month now i am getting a demand notice for this number.

Note, at this moment this number is used by another person then why shall i be responsible to pay some amount to clear this demand notice.

Vodafone is playing with customers it seems.

This is to inform you that i (Rejesh george) residing in kakkanad, ernakulam had taken an vodafone prepaid connection in august 2011 from ernakulam vodafone office. I used the connection till december 2017.in the month of december 15th, due to a short visit outside india, i stopped using this connection. I came back to ernakulam this month (February 2018). When i tried using my vodafone connection, i got message that the sim registration failed.

On the same day, i contacted customer care and got info that due to non-usage of the connection for 3 months, it got discontinued. On their advice, i took all the necessary documents, and cash and visited the nearby vodafone office (Vodafone retail store adimaly, idukki) for renewing the registration with purchase of new sim card.

They checked and confirm after 3 hours for that number ([protected]) disconnected and go to sale for local market thereafter (Evening) the store executive called my phone and told that number blocked in their muvattupuzha store for three days but if you want that number get connection only in post-paid therefore we remit rs 500/- for vodafone muvattupuzha store.

I was always a loyal customer to vodafone - thought this is one of the best-prepaid brands in india. I using this connection past 7 to 8 years as prepaid i need retain my number as prepaid but vodafone executives told if you want that number go for post-paid why this kind of irresponsible and improper service has made me to think to opt for another brand.

I am very disappointed with the service. I took leave from my busy work schedule and took all the pain in calling the customer care, visiting the branch personally – only for getting that old mobile number. Atlast, the service & the outcome from vodafone was not at all satisfactory.

Please give me explanation why this kind of irresponsible service was rendered from vodafone.

I need my own number ([protected]) back at any cost. Vodafone had assured me that this number will be activated. Hopes should not be broken. This is an important message, accord priority

I have already made the payment and bank has confirmed that payment is cleared from my account to vodafone. When i spoke to my bank they are asking an email confirmation from the biller stating that the payment is not made successfully to vodafone number. This has been going for 15 days i have provided all the necessary information to vodafone company which was provided by my bank and they still say its invalid information

Payment details

Transaction amount : 1, 265.00

Transaction date : january 20, 2018

Payment id : [protected]

Consumer code : bbpvoda_[protected]

Bill reference information : qbprefid-223247b5-0245-4d4b-b5da-1990ab45936d

Please check and address this

Thank you

Dear all,

Greetings of the day!

This mail is in regard to my vodafone number +91-xxxxxxxxxxxx, which i am using almost more than 4 years. I believe, vodafone was for me a good service provider, until i faced problem for last 3 days.

So far, i lost balance 133 rs on 3rd feb 2017 for unknown reason, upon calling customer care i was told that deduction was done for value added service, which i never used, moreover i am a business man, i don't have time for these kind of thing to activate. It was so frustrating, as call was technically stopped, i realized only, when i couldn't make any call to 198. At the end because of poor service i opted for number portability, then i got a call from vodafone and i was assured that balance will be refunded in 24 hours. I waited more than 48 hours, just to mention i tried to contact on 198 from my friends' number and i was told to wait another 24 hours.

I was given the complaint reference no [protected] by shubham. Now i spoke to another customer care representative name ravi gautam, he mentioned that money was deducted for data. This sounds really ridiculous, as everyone has given different information.

I am really disappointed with this kind of service given my vodafone. This is really unexpected, how vodafone is deducting money just for no reason and upon complaining customer is getting so many reasons.

I will request you to look into this matter and refund my money at the earliest.
I hope, you will not disappoint a customer already using your service for 3-4 years. Hopefully, i wont need to go for other alternatives.

Looking forward to hear you.

With kind regards,
[removed]